Trusted Agent profile
★★★★★
356 reviews across 2 platforms
4 Adastral Square, Canford Heath BH17 8SA
Palmer Snell's Canford Heath office at 4 Adastral Square is rated 4.2 out of 5 across 356 reviews on two platforms, including 259 Google reviews rated 4.7. The 97 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Canford Heath office, from every platform, shown as written. First names only.
5/5
GoogleVery friendly staff and very helpful. Can't fault them for the service they give especially Sonia. Thank you for all your help.
Thank you for your brilliant 5* review. I will, of course, make sure your kind words are passed on to our local team. Best wishes, Scott
1/5
TrustpilotUseless
Useless. The sale of my flat dragged on for six months. It was very stressful. The guy who originally brokered the sale was on the ball but left. After then it was down hill. No communication, promised countless times to contact the buyer but didn’t. When the sale fell through - surprise surprise - Matthew the salesman at the Westbourne office, couldn’t be bothered to contact me and tell me why, even though he had promised to. Gormless, inefficient, dreadful. They might be ok if you’re selling a multi million property (think of the commission) and the lettings office, when I’ve dealt with them, have been more efficient. But I won’t be using Palmer Snell again.
5/5
TrustpilotThanks Jay Jay!
I cannot thank Jay Jay enough for his perseverance and patience with our application to rent. We got there in the end and are now happily renting a fantastic property!
5/5
GoogleIt’s a great service and the staff s are helping, Highly recommended
Thank you so much for your 5* review! We're thrilled to hear that you found our service great and our staff helpful. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
1/5
TrustpilotCommunication awful
Boscombe branch..Communication awful. Daryl persuaded me to sell via modern method of auction; what a mistake I made there! Why would a buyer pay an extra £6k just for the privilege of buying my property. I had let my property through them for more than a decade, so you would think they would show me some loyalty, but this didn't count for anything. Promised to arrange EPC but I found out after 2 months that it hadn't been done, but my property still went up for sale without it.Every time I phoned for updates either the computer system was not working or someone was out of the office. Promised to call me back but rarely did. Finally gave them 2 week's notice to leave them, but 3 days after that 2 week period, property still on their website and Rightmove. They didnt even inform the auction company Iamsold that i had moved away from them. I sent a complaint about communication through their online form, but this was never acknowledged or replied to. Just terrible! Avoid at all costs!
5/5
GoogleRecently I have had an experience of dealing with Palmer Snell Estate Agency. I dealt with one of the senior letting agents, Beckie Gait. I have been extremely satisfied by their service which was professional, responsive and delivered accurate information. Please keep up the good work!! I would definitely recommend Palmer Snell to anyone out there looking for a reliable estate agency.PositiveResponsiveness, Quality, Professionalism
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotDisappointing!
Sadly, our experience of selling a house with the Weymouth Branch of Palmer Snell (February - July 2024) was not a positive one. Initial contact was promising, however, we were not living in the house we were selling as it was my mother's house so we needed good communication to know what was happening or as it transpired was NOT happening.
1/5
TrustpilotA waste of time!
Absolutely horrendous! If I could give less than 1 star I would.Grace, the manager at Palmer Snell Canford Heath seemed like she would be great at marketing our home and pushed us down the modern auction method. A way for them to gain more fees no doubt because she could not explain the reservation fee satisfactorily to potential buyers and was also different to how we had understood this from her in the first place. Inexperienced staff although very lovely, could not answer questions on the auction process as they had not been trained!I can safely say that they did not deliver as they promised and we had a handful of viewings only, on a sought after road and property type. There did not seem to be any targeted marketing going on at all. Due to their lax attitude we also lost the house we had offered on!!!On leaving them and requesting the complaints procedure, they could not even provide this as and I quote 'they didn't know it'! And it took us 3 requests for them to remove our property details from under their agency!Best thing we did was get out and go with an independent local agent who in 4 days had more viewings than Palmer Snell did in a month and sold our house for full asking price!We have always used them previously and they have been good in the past BUT I would never use them as an agent again due to our experience this time.
5/5
GoogleRecently moved into one of the properties these guy manage. Highly recommend talking to Debra from their letting team. Super helpful and always on the other end of the phone when you need her.
Thank you for your amazing 5* review and recommendation Bradley Skinner. Best wishes, Lucy, Customer Relations.
5/5
GoogleI recently contacted Palmer Snell. Georgina from the beginning was very positive, efficient and professional at guiding me through the entire process with no hesitation.5 STAR for a professional approach and excellent service Georgina !!!! She made everything possible for me and my family.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotI was helped from start to finish .
I was helped from start to finish .With great advice and friendly.team .Jay Jay and team from Taunton ,can't thank you enough .
5/5
GoogleTeam was lovely, super helpful would absolutely recommend!
Many thanks for the great recommendation, 5* review and your kind words Agatha. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotVery Disappointed with Palmer'snell, Taunton…
Very Disappointed with Palmer'snell Letting Agency, 147 Queensway, Taunton
1/5
TrustpilotTerrible letting agent
Terrible letting agent! Please Avoid! I let my property through palmer snell and as a landlord who pays the full percentage for full management every month i expect a better service to which I have not been receiving. Not only have they not been doing property checks (but blame Covid to this) for the past three years for this, but they have terrible contractors who never fix issues for the property (some of which say they are gas safe - but sign faults off as safe which are not) They take your money, have a terrible and unprofessional workforce, the repairs team is part of countrywide who is separate fromThe letting agent, which is a pain in the ass as nobody is ever held accountable. I will not be using palmer snell again as I have ended up having to sort issues and faults myself as a landlord even though I pay for full management. I genuinely feel sorry for my tenants, as countryside’s repair team are incompetent. I’ve put in several complaints that seem to go nowhere. And the fault still isn’t fixed from 12 months ago!!!!! I could literally do a better job myself, as mentioned above where I’m having to sort Myself. I will be Managing the property myself from now on!
1/5
TrustpilotTerrible service
Terrible service. My heavily pregnant daughter was going to rent a property only to find out the owner is selling in 6 months. They knew but didn't tell her until the day she went to get the keys. Quite shocked they failed to disclose such important information.
5/5
TrustpilotPalmer Snell, represented by Katie M and Tom T; HIGHLY RECOMMENDED!!
A professional but friendly, and an easy but efficiently confident experience received from Palmer Snell and Katie M. This was for a 3-bed property for myself and 2 children, and I had been looking for a place to rent for 3 months beforehand; a surprisingly challenging experience until, I was contacted by them.
5/5
Trustpilot10 stars to Michael and the team.
From day one to completion. Michael and his team helped me with the conveyancing and beyond,no words can express my gratitude. Thanks everyone at Palmer Snell Christchurch.
1/5
TrustpilotPlease do not use palmer snell if they…
Please do not use palmer snell if they are selling a house with iamsoldThis trauma should be avoided at any cost!!! Unfortunately the house we purchased HAD to be done through them despite our reservations. I’ve had better afresales service from conmen! Unfortunately this is still an ongoing issue due to being unable to get anyone to call us back, it is very difficult to form a working relationship with an answer machine
5/5
GoogleThank you so much for palmersnell Canford Heath team specially Deborah. She is so professional , hardworking, reliable and honest.helped me a lot with my first letting.
Many thanks pranathi veeragoni for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotExcellent efficient service
I tried selling my property on three occasions, each time the sale fell through. However the service initially offered by Keith then followed by Carole and Katie was excellent, quick response to my queries and genuinely nice people to deal with.
5/5
GoogleWe have been completely satisfied with the service from our local Palmer Snell Lettings Office at Canford Heath, which we have been with for 20 years, Manager Glen and Agent Beckie have given excellent attention to us. They entirely understand and fulfil our requirements. We can and do thoroughly recommend Palmer Snell Lettings at Canford Heath.
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleI have been dealing with Beckie Gait at Palmer Snell since I started renting out my property some three years ago. I have always found Beckie to be a pleasure to deal with, she is very professional, helpful and friendly. Beckie always does what she says she will , and always comes back with an answer.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe agent that helped us was called Matt and he was very helpful, and made the process run smoothly. He kept us up to date with everything that was happening, to be honest he has been one of the best agents I have had over the years when moving. Can not fault him.PositiveQuality, Professionalism
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
TrustpilotI recently rented a property through…
I recently rented a property through Palmer Snell in Christchurch. Andy Hill was very professional and really helpful in getting back to me quickly with answers to my queries.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Palmer Snell's Canford Heath office has 356 reviews across two platforms: 259 on Google, 97 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Palmer Snell Canford Heath is rated 4.2 out of 5 across all 356 reviews, and 4.7 out of 5 on Google from 259 reviews, checked 9 October 2026.
Palmer Snell Canford Heath, 4 Adastral Square, Canford Heath BH17 8SA.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.