Trusted Agent profile · Canford Heath
★★★★★
356 reviews across 2 platforms
4 Adastral Square, Canford Heath, BH17 8SA
Palmer Snell's office in Canford Heath, at 4 Adastral Square, is rated 4.2 out of 5 across 356 reviews on two platforms, including 259 Google reviews rated 4.7.
Every review we hold for the Canford Heath office, from every platform, shown as written. First names only.
1/5
TrustpilotI just booked a property visit
I just booked a property visit. Meeting at 16.45, I don't have a car so I took the bus from work, got out 1 hr earlier, bus late 10 min, I told the miss that would lead the visit that I would be late, just to be called a liar on the phone after 5 minutes, crying herself that she waited in the rain and closed the call. I didn't even bother to get down from the bus. Nice preview of the company customer treatment.
5/5
GoogleJessica Bell helped myself and my boys secure a rental property after we were given a very short notice on our previous home. She worked tirelessly to get all references and other required checks completed to ensure a speedy and stress-free move for my family. Thankyou Jess!!
Niki Keys many thanks for your glowing 5* review. Kind regards Lucy, Customer Relations.
5/5
TrustpilotProfessional service from start to…
Professional service from start to finish. Highly recommended Sarah has loads of market knowledge and is so helpful. The office deal with every call promptly and this removes a lot of the stress buying and selling properties.
5/5
GoogleGreat service from libery and glen
Thank you for the positive feedback! We're so glad you had a great experience with Liberty and Glen. We strive to provide exceptional service and it means the world to us that our efforts are recognised. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotI've received in excess of 20 calls…
This goes back to an initial enquiry I filled in 2024!
1/5
TrustpilotIf you’re renting, don’t use Palmer Snell
Would I choose to rent through this company again? Absolutely not. They rented me a house with some of the owners belongings still inside, not advertised, and then expected me to look after and store them. I have had an issue for over a year with continued new ‘property managers’, each one not dealing with the issue and saying the issue was never passed over whilst continuing to raise the rent. As soon as a property comes up in the area I will be quickly jumping ship.
5/5
GoogleMatt, Beckie and all the team at Palmer Snell have been excellent. I have bought many homes through them over the years for my property portfolio, but only recently I decided to try the tenant find service. I have been amazed at the speed and efficiency with which they have marketed my properties and found suitable tenants. I am definitely hooked and will use their service every time from now on. Many thanks.PositiveResponsiveness, Professionalism
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
4/5
GoogleQuick, professional service. Friendly and helpful, found us a tenant and kept us updated throughout. Great service from the team especially Beckie, Matt & Glen.PositiveProfessionalism
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAWFUL SERVICE THROUGHOUT
CHRISTCHURCH BRANCH - AWFUL SERVICE, I WOULD AVOID AT ALL COSTS - I asked for my home to be valued. Firstly, I was given the wrong time via e-mail. However, I waited in for the appointment, and waited.... 40 mins later called the office and waited a further 20 minutes for a call back and explanation. I was then called by the Assistant Branch Manager (Amanda) who came across as very arrogant quoting office procedure and saying she'd called (which she hadn't). She didn't even apologise saying 'people often aren't in' Ah so you just don't turn up then? I won't be using the services of this amateur organisation.
5/5
GooglePalmer Snell Canford Heath are amazing specially Kieran Uphill who made our move amd transaction very smooth. Thank you guys!
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleExcellent staff. Matt is amazing. Recommend to any looking for a property.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleThis was my first time with Palmer Snell, and the agent Sonia was very pleasant and helpful. Bent over backwards to help us move quickly. I'd recommend them.
Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott
1/5
GoogleWorst estate agents my family have ever dealt with. My parents paid for the reference service they provide to find tenants for you. It didn't take the tenants long to stop paying their rent and they completely trashed the house. When Palmer Snell were asked when or where they got the reference, my parents were told it's not their problem and nothing to do with them. What a great way to treat your customers! Haven now spoken with their previous landlord, he said they did the exact same thing to him! Beware, they might seem to do a good job in the first instance, but how thoroughly are they really checking the tenants??
Hello Hannah Thank you for taking the time to leave this review. I am sorry to hear about your concerns regarding the references. As the references are often carried out by a third party we have to go with their findings, however I will make sure that your views are fed back to branch. If you would like to discuss the situation further please contact us on review@countrywide.co.uk Kind regards, Chris
5/5
GoogleBrilliant service from Russel Neal, really keen to help & answer any questions I had. Would definitely recommend
Thank you Kelly for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleSold my flat after another local agent didn't get the interest. Mark kept me updated on weekly texts (which I requested) . Got a decent price too
Many thanks Ralph for the fantastic review. Kind regards, Lucy
5/5
GoogleA huge thank you to Lauren in lettings who ensured my mums move went smoothly with no problems at all! Friendly and professional from start to finish!
Thank you for taking the time to leave this wonderful 5* review Julianne. Best wishes, Lucy
1/5
GoogleEnd to end (a 5 year period) a dreadful experience; tenants beware! The communications are rare, tardy and delayed - the 3rd party management (Countrywide) is awful - repair requests done via a portal, 3 quotes later delaying the whole …
Hello michael armstrong, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat service the gentleman that helped us Kieran Uphill explained everything perfectly
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleDealt with Sonia when seeking a rental property she was amazing kept us updated and informed in every step of the way ... very professional.
Thank you for your fantastic comments and 5* review! I will make sure your kind comments are forwarded to our local team. Best wishes, Scott
5/5
GoogleGlen and Kieran took me through the process very efficiently and quickly. Thank you.
Thanks for your brilliant 5* review Jason. Kind regards, Lucy, Customer Relations.
5/5
GoogleBeckie and Glen have managed 2 of our properties over the last few years and we have been extremely happy with the service they provide. We have never had a property empty and the transition from one tenant to another has been smooth and seamless. If you are looking for a company to manage your property or properties they are an excellent choice.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleIts a very great service and the staffs are very accommodating. Highly recommended.
Thank you for taking the time to leave us your 5* review and recommendation Levi! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat staff, really helpful and was always quick to respond to any questions
Many thanks Oliver for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery friendly staff and very helpful. Can't fault them for the service they give especially Sonia. Thank you for all your help.
Thank you for your brilliant 5* review. I will, of course, make sure your kind words are passed on to our local team. Best wishes, Scott
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Palmer Snell's Canford Heath office has 356 reviews across two platforms: 259 on Google, 97 on Trustpilot (across the whole business).
Palmer Snell Canford Heath is rated 4.2 out of 5 across all 356 reviews, and 4.7 out of 5 on Google from 259 reviews.
Palmer Snell Canford Heath, 4 Adastral Square, Canford Heath, BH17 8SA.
