Palmer Snell Canford Heath reviews

★★★★★ 5/5

Google

We recently purchased a property through Palmer Snell in Canford Heath and had a very positive experience from start to finish. The entire process was straightforward and well-managed, which made what can often be a stressful time feel smooth and hassle-free. Shahob was fantastic at keeping us informed and pro-actively followed up each aspect of the process. Communication was excellent throughout, we were kept fully informed at every stage. The team was responsive, professional, and always available to answer any questions. What really stood out was the speed of the transaction. The turnaround to exchange was impressively quick, and this was handled efficiently without compromising on attention to detail. Our interactions with the rest of the team were friendly and professional and to the same standard we had come to expect from Shahob. I highly recommend using this Estate Agent!

Liam · 10 April 2026

★★★★★ 5/5

Google

Liberty, Glen and Kieron were great. Liberty worked around our budget and found us an ideal property factoring in all of our needs. Glen and Kieron were fantastic with handover of the property, always available to answer our questions and very friendly. On the day of property handover there were some hiccups out of their control but glen and Kieron prevailed! They made us feel very welcome. we were given in depth information about the property, a very thorough(and fair) external inventory, a very nice welcome pack which included some light amenities for our moving in day which also catered to my pregnant partner. I definitely would definitely recommend the team here as one of the most competent and professional in the BCP area. Thanks again liberty, glen and Kieron.

Jamie · 14 March 2026

★★★★★ 1/5

Google

I've had recent dealings with Glen. Which i can honesty say, i was left shocked at his tone and attitude! He was extremely rude, not just to me, but to the young tenant that is renting, he has shouted at her down the phone and also just hangs up, whilst you're still talking. I was trying to help a friend's daughter who currently rents a flat with Palmer Snell. Which is her first time renting a property. Well all I can say is the whole experience with them has really upset her and left her feeling very anxious. Since Dec, the tenant has contacted the Canford heath branch regarding many issues with the property. At christmas time, the electric kept tripping, found it was due to an unsafe ceiling light in the front room, the fan in the bathroom, was removed by an electrician eventually, which poured out with water, severe mould in the bedroom, and there is so much more. The tenant has also recently found out they're pregnant, tenant wanted to move out, however Glen has advised they cannot!!!!! Not all of the issues have been resolved and Glen will not help them with a reference for early release, instead he is extremely unhelpful and very very rude!!!! There is absolutely zero customer service by Glen, and when tenant said they struggle and have dyslexia, Glen was not unstanding in the slightest. The point of this review, is because the young adult, is having to stay there due to them not agreeing to the early release, with mould it will cause more health issues, Glen's response is they have a dehumidifier, when the flat is run entirely on electric, with dodgy electrics as it is, causing more expense, hers and her partners belongings, clothes are damp and covered in mould!!! Or the other response was, the young adult moves out and pays rent until they find another tenant!!! So unfortunately we're having to wait for the early release to come in May, but it shouldn't have to be like this and what a poor experience for a young adult to endure in there 1st renting experience 😢

Katrina · 14 February 2026

★★★★★ 5/5

Google

I had a very positive experience with this estate agents. Thank you to Kieran, liberty and Glenn, they were approachable, friendly, professional, responsive, and kept me informed throughout the entire process. They were always available to answer questions and made what could have been a stressful experience feel smooth and manageable. I would definitely recommend their services to anyone looking for an estate agent.

Abi · 24 March 2026

★★★★★ 5/5

Google

Kieran provided an outstanding real estate experience.He and Liberty were highly responsive and knowledgeable. Kieran went above and beyond throughout the entire process, providing valuable guidance, answering all our questions, and ensuring the experience was smooth and stress-free. Liberty exceptional service, deep market expertise, and unwavering dedication to us was the best. All these and more make them invaluable real estate professionals and I would confidently recommend them/ Palmer Snell to anyone in the market for a new home.

Ajayi · 14 November 2025

★★★★★ 5/5

Google

After a lengthy time entering my tenancy (on no fault of the Letting agency whatsoever) Liberty was finally able to hand me the keys to our home. She was so reassuring throughout the whole process and I couldn’t have asked for anyone more supportive on the other end of the phone (apart from Kieran and Glen who I can also only say amazing things for). Thank you to the whole team!!

Holly · 14 December 2025

★★★★★ 5/5

Google

My husband and I cannot recommend Liberty at Palmer Snell highly enough. From start to finish, she was professional, proactive, and amazing to deal with. She moved so quickly on everything and ensured we were updated throughout the whole process. If you want an agent who actually keeps you in the loop, ask for Liberty! Credit to this branch!

Jordan · 14 February 2026

★★★★★ 5/5

Google

had a fantastic experience working with Alanna at Palmer Snell in Canford Heath. From the very beginning, she was friendly, professional, and incredibly helpful. She kept me informed every step of the way and was always quick to respond to any questions I had. Alanna made what could have been a stressful process feel smooth and straightforward. Her knowledge of the local area and market was spot on, and her approachable manner made a real difference. Highly recommend! X

Phoebe · 14 July 2025

★★★★★ 5/5

Google

Such a positive experience from start to finish!! Liberty was my agent, she's very professional and nothing is too much to ask. she was always available if I had any questions and wouldn't fail to answer anything I wanted to know. I would highly recommend Palmer Snell, especially Liberty as I know she would give you the same high quality, professional service that she gave me.

Tom · 14 October 2025

★★★★★ 5/5

Google

After recently losing my mum, I decided to put the home we shared on the market. I popped into my local branch and the staff was so lovely. Zac came round to view my bungalow and to give me some idea on what I was looking at realistically to sell. He was a really lovely young man, and had most certainly done his homework in being able to show me comparisons in the area. He spent 2 hours at my home explaining everything so clearly and professionally, right down to assuring me that he would help me find a property to suit me. Unfortunately I have decided to keep my bungalow as it’s too soon in my grieving to make such a rash decision. Zac is a credit to your company, and confident young man with such warmth and compassion, and he most definitely knows what he talking about. I feel he will go far with his aptitude and professionalism, and general nice character. If and when I decide to sell, it MOST DEFINITELY will be Zac that I want to deal with my sell and buy without a shadow of a doubt

Diane · 14 April 2025

★★★★★ 1/5

Google

Palmer & Snell - instructed Sept, offer accepted Oct. Told our buyer had a cash buyer, not true. Ended up being in a chain. Exchange dates were moved from end of Jan to Feb to March but even at that point still no date. We gave an ultimatum re: an exchange date 7 days later and were called 2 days before to say chain has collapsed. They gave the keycode to the keysafe to contractors for the vendor without even telling us when the house hadn't been cleared of valuables. Their recommended solicitor was not pro-active at all and gave the same updates 1 month after the last time she had said the same thing. When the chain was slowing to a halt we were given 3 different reasons why the person at the bottom was causing it to be unreliable all completely different. The delays have cost us a fortune and after 5 months we have had to go back on the market. They refused to let us out of the contract unless we went with an agent affiliated to their group (which we have) when we launched a complaint about this nearly 2 weeks ago with Christchurch branch who had been courting me for a BTL I am completing on, we were promised an answer in 24-48 hours. That was 2 weeks ago on Weds and still no answer. But they have kept contacting to try and save the sale/ chain but thankfully the other agent has got us several offers in under a week from purchasers better suited to a fast completion and at asking price.

Chris · 14 April 2025

★★★★★ 5/5

Google

Recently I found myself & my young daughter looking for a new home to rent in the area due to changing circumstance. It was all very sudden, and I was very upset at the time. The Palmer Snell team, and in particular Glen, have been absolutely amazing at trying to find a new home for us. We were able to view a property very quickly, and due to the fact I had rented with them for over 7 years, Glen was able to vouch for me with a new prospective landlord that I would be a good tenant to have in the property. I really feel he worked hard to make sure we got it! Glen has been very kind, understanding, and extremely professional through the whole process & I can’t thank him enough for his help. I felt I could, and can, call the office anytime to have a chat with him about any issues, or just if I have a question. It’s so nice to feel you have great people like that on your side, when life can change so suddenly. We will hopefully be moving into the new property in about a weeks time, and I can’t wait to start afresh. Thank you Palmer Snell Canford Heath.

Katie · 14 April 2025

★★★★★ 5/5

Google

Recently put my father's house on Canford Heath up for sale using Palmer Snell estate agents. Initially I was guided by Grace who gave good advice, with options that were available. She certainly seemed to know her business and was not 'pushy' in any way. From then until the eventual sale, I dealt with Zak from the same office. He was extremely helpful throughout the process, with good advice and guidance, with a great character and sense of humour. He eventually got us more than the guide price and a suitable buyer, in less time than we expected. Thanks Zak, Grace and all the staff in the Canford Heath office.

Bob · 14 April 2025

★★★★★ 5/5

Google

Easy, quick attempt to get all paper works, all sorted out was very easy. Kieran (Poole, Canford Heath) was extremely kind, helpful, very well responded in any question. I'm very grateful and happy for all what he's done for me. Highly, highly recommend the Palmer Snell Sales and lettings Agents. Thank you Kieran Anita

Anita · 14 October 2025

★★★★★ 5/5

Google

What an amazing estate agents to work with. The whole team Kieran, Liberty and Grace were all so helpful and friendly. Made my move as easy as a move could be. Couldn't recommend enough!

Jacob · 14 March 2026

★★★★★ 5/5

Google

Not all hero's wear capes and that can be said of 3 individuals Glyn, Keiran and Liberty. From the offstart I was looked after, my needs met and my requirements found. Each stage of my journey from when I first spoke with Glyn and explained what I was after, to Keiran who would send me updates on the properties they and filtering what I was after, to finally Liberty who took the reigns to show me the property, find the answers to all my questions, and get me across the finishing line. I almost thought I wouldn't find a place and God sent them, thank you truly.

Preacher · 24 March 2026

★★★★★ 5/5

Google

Grace was genuinely amazing throughout the whole process of purchasing my first property. Never lied to me, always kept me updated and worked with me to get the sale through. Future branch manager for sure.

Teachertraveller · 14 February 2026

★★★★★ 5/5

Google

Very happy with Palmer Snell Canford Heath. Shahob and his team have been very welcoming, friendly and patient. They've kept us updated with quick responses and have been very helpful, highly recommend.

Melissa · 14 February 2026

★★★★★ 5/5

Google

We have now settled into our property as stress free as can be thanks to palmer snell and thanks to Liberty, she handled everything with expertise and I am very happy with how she conducted herself. Truly a asset to Palmer Snell. Thank you again

Elljamtur · 14 October 2025

★★★★★ 5/5

Google

The service From Grace start to finish was great , she’s really responsive , got everything done when she said she would have it done by. Communicated over email and the phone whenever I had questions or she needed any information from me almost instantly. Replies were consistent and very quick. Would recommend if you’re selling your property to use Grace!

Coach · 14 April 2025

★★★★★ 5/5

Google

I recently let a property with Palmer snell Cranford heath. Kieran was my lettings agent i can't speak highly enough. What a helpful focused and competent young man. Thankyou kieran for keeping me informed with every step and making a stressful situation straight forward and genuinely pleasant. I couldn't recommend plamer snell and of course kieran uphill enough !!

Vanessa · 14 April 2025

★★★★★ 5/5

Trustpilot

Sales Enquiry

Deanne was wonderful when I called her about a property this morning. She has excellent people and communication skills and we are very impressed. Deanne was very thorough with her questions about our buying position, took the time to talk through options, suggest properties to view and she was very professional and super helpful. Thank you Siobhan

Siobhan · 14 March 2026

★★★★★ 5/5

Google

We experienced two very good visits from Palmer Snell yesterday. Both were no obligation visits to our home to provide us with information about selling or letting our property. Many thanks to both Grace and Greg. We now feel well informed and able to move forward and make a decision about our property when the time is right.

Steve · 14 April 2025

★★★★★ 5/5

Google

I would give Grace at Palmer Snell much higher than the 5 star rating if I could. There is absolutely no point using any other Estate agent in the area (I did and soon realised my mistake) Grace will not let you down, she does exactly what’s needed to get your house sold (with us full asking price on first viewing) she worked endlessly with the solicitors pushing to get Exchanged quickly and keeping us updated at all times. She really goes above and beyond and is 100% committed. Honestly you will not regret signing up with Grace at Palmer Snell.

Julieanne · 14 April 2025