Palmer Snell Canford Heath reviews

★★★★★ 5/5

Google

This is the first time I have used Palmer Snell and I was very impressed with the service and communications from great office to deal with. Professional and friendly at all times. We dealt with Rebecca Jennings through the process. Rebecca always respond promptly and resolve any issues that we may have with the property. She was professional and helpful, nothing was too much trouble and we always felt like she wanted the best for us and would help us get it. It is without doubt the best Estate Agent that I have ever experienced. It truly is exceptional service and I cannot recommend them more highly.

Michal · 7 July 2019

★★★★★ 5/5

Google

Russell is a good person, attentive and supported us at all times, always being clear and explaining all the details.

Rodrigo · 14 April 2025

★★★★★ 5/5

Google

Kieran has been very helpful in arranging this property from viewing to completion of tenancy forms ect. Many thanks .

Arron · 14 April 2025

★★★★★ 5/5

Google

Recently moved . The service was fantastic, Grace was easy to talk too and gave us great service very professional . Zak is an asset to Palmer Snell great personality enthusiastic and great at his job . In all a big thankyou to them both .

Lisa · 26 February 2024

★★★★★ 5/5

Google

The letting team at Palmer Snell Canford Heath office, led by Glen Ricketts as Senior Branch Manager, has always delivered the best service when we had a change of tenants. Glen has always been prompt to market the property immediately, and the team has always found suitable tenants without delay. Their success record is consistent and praiseworthy. Highly recommend this brilliant team.

Kayvan · 14 June 2025

★★★★★ 5/5

Google

Deborah was really helpful in organising my rental move and did everything she could to make it less stressful.

Debra · 14 April 2025

★★★★★ 5/5

Google

Russell has been nothing but helpful and prompt woth all my needs whilst looking for a rental. Thankyou !!!

THE · 14 April 2025

★★★★★ 5/5

Google

Russell has been very good and helpful to us when it came to renting our new house, highly recommend

Giulia · 14 April 2025

★★★★★ 5/5

Google

We have a property to let and Georgina Milner from the Canford Heath letting Agency, has been helping us every step of the way, She is an approachable and friendly person and has been nothing but helpful and informative in helping us achieve our goals to finding the right tenants for our property. Thank you Georgina

Maxine · 6 June 2023

★★★★★ 5/5

Google

Liberty was very lovely and helpful! Highly recommend!

Rebecca · 12 August 2025

★★★★★ 5/5

Google

I would like to take this opportunity to thank Deborah (my lettings agent) for all of her outstanding support and professionalism which came at a very difficult time. As a single working parent I found myself faced with the risk of …

Lyndsey · 14 April 2024

★★★★★ 5/5

Google

Beckie and the team at the Poole/Canford Heath office were extremely helpful and professional throughout our flat move. From organising viewings to support after moving in, and everything in between, they've always responded to enquiries, kept us updated and made sure everything progressed smoothly. More importantly they kept things moving during lockdown and all their procedures followed lockdown guidance, without slowing down our move or making an already stressful process moreso.

Thomas · 6 July 2021

★★★★★ 5/5

Trustpilot

Would definitely recommend Palmer Snell Wells/Shepton Mallet

In September 2025 my purchase of a house was completed. I bought the house through Palmer Snell, the Wells/Shepton Mallet branch. The staff there - Carole, Abbie and Madison - were brilliant! They were not only lovely, friendly and approachable but also kept chasing the other estate agents involved and the various solicitors constantly to get the sale completed as quickly as possible. They were also very supportive when my first sale fell through. Luckily I had a buyer 2 days later. They were then so helpful in getting things finalised and insuring that I could still purchase this house, which has turned out to be such a lovely place to live.

Karen · 22 October 2025

★★★★★ 1/5

Trustpilot

Avoid Westbourne Branch - they will do the bare minimum after you sign a contract

After sending my feedback directly to Palmer Snell over a week ago and as expected not receiving a response, i will now post here.My partner and I decided to both sell our flats to hopefully buy somewhere together. As two first time sellers, we have had an awful experience with Palmer Snell. Please see the reasons below we decided to take both properties off the market with Palmer Snell and list with a different agent.- From the first viewing onwards, we have had to constantly chase for feedback for days and days later. This was frustrating from the get-go, especially with the difficulty of getting through to the office. On some days, I called hourly all day to try and actually get through to someone. I dread to think how difficult it would be to try and arrange a viewing.-On multiple occasions, it would take weeks to get a response to a text or email despite multiple follow-up emails and voicemails. This started once we had signed a contract; before signing the contracts, we would get responses within hours, which never quite sat right with us.- At one point, a potential buyer asked questions regarding the lease, which I provided the same day to Palmer Snell. When I called to ask about this potential buyer a week later, I was told the agent had been too busy to read the lease and asked if I could do it instead. At this point, the buyer was no longer interested. No apology for the lack of communication or incompetency was provided. It was a 'why don't you do yourself' approach. If we wanted to sell the properties ourselves, we wouldn't have hired an agent.-When we had valuations for both of our properties, we were told photographers would be attending. This was never arranged for my property despite chasing this up multiple times. Photos were taken on an iPhone, which would not have been a problem if we were not told differently prior to signing a contract.-We were also told our listing would be premium listings - it took multiple emails and calls to actually get this to happen which we found really unprofessional.-Throughout, there has just been an overall lack of contact - every update from pre and post-sale we have needed to chase for ourselves. There was no initiative to help the sale through or to provide any form of reassurance. As a first-time seller, this is something I really struggled with, and the whole process has lacked any form of personal touch or consideration and ultimately just been made as stressful as possible. We now have a complete lack of confidence that Palmer Snell has been doing everything possible to help with the sale. To be entirely honest, I would have resented making payment if the sale were to have continued, as it would be for a service that has only ever involved opening the front door around five times, nothing more. We both had a really good impression after meeting Michael and Connor at the valuations and are really shocked at how we have been treated.The silver- lining of our flats being marketed elsewhere is that we will not have to make payment to Palmer Snell but to an agent who is willing to do the work. On a side note, since listing the properties elsewhere within only a matter of weeks ago we now have an offer at full asking price, our experience with the new agent could not have been more different.

Abbie · 21 November 2023

★★★★★ 5/5

Google

Glen is amazing nice and kind Jessica as well I really recommend thank you guys 😊 …

Vanessa · 14 April 2025

★★★★★ 4/5

Google

Zak and Harriet at Palmer Snell Canford Heath have both been incredibly helpful, in me purchasing my first home. They were both timely, efficient, jovial and personable during an experience that for various reasons was less than enjoyable or smooth sailing! But I've now got the keys and I'm looking forward to my new fortress of solitude and appreciate their help along the way :)

Nivek · 14 April 2025

★★★★★ 5/5

Google

Thanks Russell mainly, also Glen and Kieran for a great service and finding a tenant very quickly

John · 14 April 2025

★★★★★ 5/5

Google

I have been really taken care of by Palmer Snell, our search for somewhere to rent has taken so long and has been difficult and they have been consistent in checking up on me and keeping me updated with new property’s all the time! Sonia has been great and really friendly, giving it a really personal touch and taking care of us! Really happy with the service we’ve had and appreciate it a lot!

Georgie · 6 July 2020

★★★★★ 5/5

Trustpilot

I received great service from the…

I received great service from the moment I walked into the Taunton branch. The contract to let was clear and personalised to my requirements. Alice and Jay Jay kept me informed almost daily and they work really well as a team. This has been the best letting service I have ever received. Highly recommend.

Louise · 18 January 2025

★★★★★ 5/5

Google

If you want a quick turnaround, buy or sale through Grace. Grace makes things happen really quickly. I asked her for a quick sale because my buyers were waiting after me pulling out of a house from another agent due to having no building regs. I really believe the chain would have fallen apart without Grace. Fantastic Job Grace you work really hard.

Sandra · 14 April 2025

★★★★★ 5/5

Google

Excellent service, Highly Recommend . Made my move effortless, thank you Glen and Russell !

Lyra · 14 April 2025

★★★★★ 5/5

Google

Kieran was really helpful when showing us around houses, very informative, polite and friendly :)

Caitlin · 14 April 2025

★★★★★ 5/5

Google

I would thoroughly recommend Grace and her team to anyone looking to sell their property. The sale of my home was particularly challenging and I cannot fault the service they provided. Communication was 5 star. Thank you Palmer Snell for all your hard work and efforts.

Kelly · 5 November 2023

★★★★★ 5/5

Trustpilot

I’ve had a fantastic experience with…

I’ve had a fantastic experience with Palmer Snell. Georgia, Joanna and Luck have all been absolutely amazing and incredibly helpful throughout the whole process. They were always friendly, professional and quick to respond to any questions or concerns I had.

B · 12 August 2026