Every review we hold for the Canary Wharf office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI was very pleased with my service from…
I was very pleased with my service from Morel, he helped find an amazing property, just what I was looking for. Despite this pandemic,I thought all was lost but I'm really thankful that Morel was able to find me a property. I definitely recommend him!
Kezia · 30 October 2020
Agent replied
Dear Kezia.
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleI am writing to express my heartfelt gratitude and appreciation for the outstanding service provided by Georgia and Maciej in assisting us with the purchase of our new property. From the very beginning, both Georgia and Maciej demonstrated …
Bogdan · 20 March 2025
Agent replied · 27 August 2024
Dear Bogdan, Thank you for taking the time to review your experience of your dealings with our Canary Wharf Team. It's fantastic to hear that we made such an impression during your property transaction. We hope you'll engage our services … More
★★★★★ 5/5
GoogleSpecial mention to Georgia and Maciej, fantastic team and proactive. Just what you want in an estate agency. Bravo!
David · 21 November 2023
Agent replied · 25 November 2023
Dear David, Thank you for taking the time to review your experience of your dealings with Alex Neil. It's fantastic to hear from satisfied customers, and we hope you'll return and use our services again.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
TrustpilotSara went above and beyond in trying to…
Sara went above and beyond in trying to secure us a lovely apartment with everything we needed. She was friendly and very helpful, not just regarding her properties but with general letting advice and valuable local knowledge, which was essential for us. Thank you very much for everything!!!!
Charlie · 27 June 2019
Agent replied
Dear Charlie,Thank you for taking the time to relate the positive experience you enjoyed in your recent dealings with us.We were pleased to read your comments and look forward to assisting you again in the future.Best regards,Alex Neil Estate Agents
★★★★★ 5/5
GoogleThe team at Alex Neil were terrific, helped me from the best start when looking for a property, to finally finding my dream home. Hannah was available and very flexible when arranging viewings and Magic was very transparent and helpful. Will recommend to anyone
Jin · 14 November 2020
Agent replied
Dear Jin.
Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
TrustpilotMorel has been really big help to me…
Morel has been really big help to me finding a house and his customer care has been amazing, he helped me to go through all the properties and found the one which was suitable for me and I would really recommend him to anyone
Siya · 27 October 2020
Agent replied
Dear Siya.
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
TrustpilotAlex Neil
Renata has been a fantastic person within the Alex Neil team to help me in my search for a property. She has been very accommodating and helpful in conducting views of properties that match as close to my requirements as possible within the budget.
Rad · 15 October 2020
Agent replied
Dear Rad.Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future.Best regards,Alex Neil Estate Agents
★★★★★ 5/5
GoogleI can't praise the staff at Alex Neil enough. In my experience they are professional yet friendly. Nothing is too much for them or any question too small. I would recommend Harry and Stuart and the Canary Wharf Team to any prospective client.
Mohammed · 14 November 2020
Agent replied
Dear Mohammed.
Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleJack was absolutely amazing in finding us a property.
I am so delighted to have phoned Alex Neil when I did.
We struggled for 2 or 3 weeks with various estate agents. We visited properties that was nothing like what was in our search criteria.
We explained to jack we needed a 2 bedroom property with a separate kitchen, a garden and wooden flooring. Everything was perfect with the property that jack found.
Well done jack and well done Alex Neil.
Alan · 26 October 2018
★★★★★ 5/5
GoogleGeorgia stepped in to take over managing the sale of my flat at a critical point. She was up to speed very quickly and was a massive help in resolving a number of issues arising from selling a leasehold property. She kept in regular contact and offered practical advice and solutions. I would not hesitate to recommend her.
Michele · 29 April 2024
Agent replied · 27 August 2024
Dear Michele, Thank you for taking the time to review your experience of your dealings with Alex Neil Canary Wharf. It's fantastic to hear positivity from home movers, and we hope you'll return and use our services again.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
TrustpilotThe service was excellent.
The service was excellent.Sara has been so helpful in securing us a place. She cares for her customers and is very responsive, unlike some other agents.She put in so much effort and always had a big smile on her face.Her service was second to none.Thank you
Joshua · 27 June 2019
Agent replied
Dear Joshua,Thank you for leaving this positive review about your dealings with Sara. We were very happy to read the comments and look forward to assisting you again in the future.Best regards,Alex Neil Estate Agents
★★★★★ 5/5
FacebookI will definitely recommend Alex Neil. This company do care about clients and try its best to be fair. Standard example of being a good middle-man. Their holding deposit payment system is different from other agencies which makes the process easier. Special thanks to Canary Wharf team
Hugo · 31 October 2018
Agent replied
Dear Hugo. Thank you so much for leaving your review. We are very pleased that you are happy with our services and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
★★★★★ 5/5
GoogleTom has been an absolute superstar throughout the ins and outs of my housebuying, with Calli also providing fantastic help even at short notice. The service they provide on behalf of Alex Neil has gone above and beyond what I could ever have expected of them.
Jack · 13 January 2024
★★★★★ 5/5
GoogleMaciej was very knowledgeable and helpful throughout, especially during a complicated & stressful sales process. Would highly recommend if you're selling property in E14.
Kirstie · 25 April 2023
Agent replied · 24 June 2023
Dear Kirstie, Thank you for your comments. It's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents
★★★★★ 1/5
FacebookI am a landlord who started off on the right foot with this estate agent in 2011 for helping me let out my property. I was fairly naive in picking up on the capabilities of their employees and found out the hard way. I had my tenants report that the tenancy fees on the website vs. the amount quoted in person was different and this was flagged to the estate agents to be rectified when being badgered to pay the higher amount. I paid a fee for rent collection each year yet 50% of the time the rent was delayed coming into my account without any communication of why the delays occurred. Further to this, when I requested to stop paying rent collection fees the company worked very hard to maintain their cash flows by charging me the same fee for the tenancy renewal. Mr David Hatch can provide his excuses for maladministration as much as he wishes but in the end he will loose his customers. So one advice Mr Hatch, I recommend that you concentrate on retaining your clients and employ staff who can actually do their job! P.S. Thank you for filing a county court for the outstanding tenancy fees while you were 'investigating' my complaint - highly professional on your part! You will be hearing from me shortly.
Shilpi · 31 March 2017
★★★★★ 5/5
TrustpilotSara Garzelli was a joy to deal with
Sara Garzelli was a joy to deal with.
She helped me turn around my transaction within 6 weeks, she kept me constantly updated with emails and phone call.
The best house purchases I could have imagined! Brava!!
Zaid · 28 September 2021
Agent replied
Dear Zaid Pyhu.
Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
TrustpilotSara is a great agent.
Sara is a great agent.When the transaction of buying a flat became more and more tensed for both buyer and seller, Sara still acted in a very professional way and tried very hard to listen and tried to make everyone happy.I would strongly recommend You
Elaja · 17 June 2019
Agent replied
Dear Elaja. Many thanks for leaving your review for Sara. We are very pleased that you are happy with the service she provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
★★★★★ 5/5
GoogleI would really recommend using Alex Neil as your estate agent as I managed to get a buyer within a couple of months and sell as quickly as possible. I worked directly with Maciej Skalski who was the estate agent and he helped throughout to answer my questions and speed up the process whenever possible. Thanks for all the help!
Isabelle · 10 February 2024
Agent replied · 24 February 2024
Dear Isabelle, Thank you for positively reviewing your experience of dealing with our Canary Wharf team. We appreciate hearing from satisfied customers, and we hope you'll return and use our services again.
Best regards,
Alex Neil Estate Agents
★★★★★ 4/5
Trustpilot3 stars to the estate agent, but 5 stars to the property management team…
3 stars to the estate agent in relation to viewing the property, since I was advised some inconsistent information and there was a lack of advanced move in requirements for the development. Some tenancy processes are also a duplicate action and repetitive when going through all the tenancy and credit checks.
5-stars goes to the property management team, who are super supportive, professional and friendly. In particular, Kyra and Rabeya, Head of Property Management, are so helpful and act on tenancy issues timely, with consideration and care.
Steve · 7 June 2022
Agent replied
Dear Steve,
Thank you for your comments. We were delighted to read about your experience dealing with our team.
We are proud to receive such positive feedback, and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
TrustpilotMorel is a top guy
Morel is a top guy, Ready to answer any questions I had and helped me find a property at the price I was looking for. Amazing Customer Experience I would definitely recommend him to anyone that is looking around for property
Michael · 20 October 2020
Agent replied
Dear Michael,We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.Best regards,Alex Neil Estate Agents
★★★★★ 5/5
GoogleHighly recommend Canary Wharf Alex Neil, especially Georgia and Maciej, superb team! Thanks guys!!!
Grace · 23 December 2023
Agent replied · 30 December 2023
Dear Grace, Thank you for taking the time to review your experiences of dealing with our Canary Wharf office team. It was pleasing to read about your experience. We look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleA highly professional, courteous and positive experience. Buying and selling homes is emotionally challenging. Jack and Matteo were always reassuring and personable. Thank you, Alison and Robin
Al · 12 December 2022
Agent replied
Dear Alison & Robin,
We appreciate you taking the time to leave this feedback. We valued your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers, and we hope you'll return and use our services again.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleAs far as house buying goes, I could not ask for a better service - may be a faster process but hei - it is home buying.
I got my house 3 months after my first visit with Alex Neil , and so far it has been amazing. Maciej specially took good care and interest and got this done without many issues.
Highly Recommended.
Thanks
Juan · 29 September 2023
Agent replied · 30 September 2023
Dear Juan, Thank you for taking the time to leave this review of your experience. We were pleased to read your comments, and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleMajec was reliable, experienced, patient , friendly and informative. Thank you for the high quality service.
Khalida · 21 October 2023
Agent replied · 28 October 2023
Dear Khalida, Thank you for commenting positively about your experience dealing with Alex Neil. Your feedback is important to us, and we were proud to receive your review. We look forward to assisting you with any future moves.
All the best from,
Alex Neil Estate Agents
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