Trusted Agent profile · Canary Wharf · Greater London
Verified
★★★★★
667 reviews across 4 platforms
2 Westferry Road, Canary Wharf, Greater London, E14 8JT
Part of Alex Neil Estate Agents, see every office.
Alex Neil Estate Agents's office in Canary Wharf, Greater London, at 2 Westferry Road, is rated 4.4 out of 5 across 667 reviews on four platforms, including 433 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
433
Reviews on Google
This office
22
Reviews on Facebook
Business-wide
22
Reviews on The Trusted Agent
This office
190
Reviews on Trustpilot
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
My experience with David was great from start to finish. Great knowledge of the local market meant I got a brilliant price for my flat – significantly more ...Read the review from sellers
I have only met David at this branch but the services provided appears to be very professional, with details of each property I was interested quickly produced ...Read the review from buyers
Used Alexneil in a lettings capacity... Was very happy with whole service from the beginning to the end. Best agent I've ever used and they certainly be getting ...Read all 2 from landlords
I had an opportunity to deal with alex neil last week. Julie was very helpful and professional, she found me a dream home in less than a week. Definitely will ...Read all 7 from tenants
Alex Neil in Canary Wharf & Docklands is your trusted local estate agent for selling and buying properties. We have decades of property experience in Canary Wharf, Docklands, the Isle of Dogs, the Royal Docks, Canning Town, Wapping, Limehouse, Poplar and East London's Bow, Bethnal Green, Mile End, Stratford and Hackney. Home movers have complimented our service standards with high ratings on Google. We have received awards from allAgents and the British Property Awards, and Alex Neil is a member of TPOS.
The Trusted Agent 2026 results for Alex Neil Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Canary Wharf office, from every platform, shown as written. First names only.
5/5
GoogleReally great service by Georgia and the team. We had a couple of issues with the sales, and Georgia worked very hard to address them all.
Dear Stephen, Thank you for commenting positively about your experience dealing with our team. Your feedback is important to us, and we were proud to receive your review. We look forward to assisting you with any future moves. All the best from, Alex Neil Estate Agents
5/5
TrustpilotSara was absolutely superb in the…
Sara was absolutely superb in the service she provided. She took the time to understand what I was looking for and worked wider than just her branch to find me the right spot. She made a very stressful situation of moving homes fun.. would most certainly work with her again!!
Dear Magda. We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleGeorgia was superb from start to finish, selling property can be a nightmare but the experience with her was smooth and transparent! Thank you so much!
Dear Laura, Thank you for commenting positively about your experience dealing with our team. Your feedback is important to us, and we were proud to receive your review. We look forward to assisting you with any future moves. All the best from, Alex Neil Estate Agents
5/5
GoogleWe used Alex Neil for both letting and selling our flat. Throughout they have been very easy and professional to work with. Maciej and Georgia worked tirelessly to find us tenants and buyers and were available to advise throughout the process. Would recommend!
Dear Josh, Thank you for taking the time to review your experience of your dealings with Alex Neil Canary Wharf. It's fantastic to hear positivity from home movers, and we hope you'll return and use our services again. Best regards, Alex Neil Estate Agents
5/5
GoogleOutstanding service. We had a great experience with Maciej and Georgia. Throughout the entire process, they were highly professional, ensured smooth communication, and were always responsive. They were dedicated to the process and persistent in making sure that it went smoothly. Much appreciated!
Dear Alexandra, Thank you for taking the time to review your experience of your dealings with our Canary Wharf Team. It's fantastic to hear that we made a difference during your property transaction. We hope you'll engage our services when you move in the future. Good luck with your move! Best regards, Alex Neil Estate Agents
5/5
GoogleMy experience with Alex Neil has been excellent, and the service provided has always been professional and friendly. Calli was fantastic from start to finish and has worked very hard to keep everyone on track, really going above and beyond to overcome any obstacles in the purchase. I could not recommend Alex Neil highly enough!
1/5
TrustpilotAwful experience in trying to get help…
Awful experience in trying to get help for selective licensing. As property managers I find it incredible that they don't know what to do and how to do things. Sent information that was completely wrong and unhelpful. Main person seems to have gone off on leave and no one else seems to be part of the property management team. Cannot get through to anyone - do they only employ one person? Hopeless!
Thank you for taking the time to leave your anonymous comments. We have reached out to you via email and phone for more information to establish which managed property you refer to. Best regards, Alex Neil Estate Agents
5/5
GoogleSabrina did such a great job of showcasing the flat to me. Nicely on time and all the windows opened ready for me to appreciate the wonderful views. She was well informed and on the ball in getting extra information to me.
Dear Allison, We appreciate you taking the time to leave this feedback. We valued your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers, and we hope you'll return and use our services again. Best regards, Alex Neil Estate Agents
1/5
GoogleMy first time dealing with Alex Neil and I was APPALLED by my experience working with Maciej Skalski. Had a viewing booked for 10.30am on Sat 18/02 and I emailed 10.15am to inform Maciej I was on my way. I then had a few missed calls after which I called back and was connected to Georgia Nailard. Georgia told me the seller had accepted an offer so the viewing was no longer on. In addition, she said Maciej mentioned I had in previous instances not turned up for viewings anyway, and that he had been trying to call me the day before to let me know the viewing was off. What accusations these were! First of all, I had NEVER cancelled or not turned up for any viewings arranged. In fact it was Maciej / the vendor who had to rearrange viewings multiple times due to the vendor being on holiday or changing the viewing time last minute. Secondly, I had received NO missed calls OR texts OR emails from Maciej to call off the viewing. Clearly Maciej did not make any effort to inform me in advance. We had been exchanging emails but he did not even see fit to send me an email about the cancellation. It was lucky that I live 20 minutes away, can you imagine if I had travelled far from elsewhere in London, how I would have felt? I was fuming when I heard everything on the call and this really reflects on the lack of professionalism of agents at Alex Neil. I had emailed and attached all screenshots to Maciej and Georgia already. I do not intend to do any searches through you guys anymore and hope other people steer clear as well. Save yourself the trouble.
Dear Dori, We were sorry to receive your comments about the situation you’ve outlined. Your account of events sounds far from the normal service levels delivered by Our Canary Wharf team. Please accept our apologies for how the experience has made you feel. And, rest assured that we will investigate further and address any training and guidance issues with our team. We wish you success with your ongoing property search. Best regards, Alex Neil Estate Agents
5/5
GoogleThe team at Canary Wharf are extremely welcoming and helpful. Couldn't have got to exchange and completion without their help, special mention to Georgia!
Dear Chloe, Thank you for taking the time to review your experience of your dealings with our team. It's fantastic to hear from satisfied customers, and we hope you'll return and use our services again. Best regards, Alex Neil Estate Agents
1/5
TrustpilotAwful agent who makes accusations about you to cover up their unprofessionalism
My first time dealing with Alex Neil and I was APPALLED by my experience working with [Agent M]. Had a viewing booked for 10.30am on Sat 18/02 and I emailed 10.15am to inform [Agent M] I was on my way. I then had a few missed calls after which I called back and was connected to [Agent G]. [Agent G] told me the seller had accepted an offer so the viewing was no longer on. In addition, she said [Agent M] mentioned I had in previous instances not turned up for viewings anyway, and that he had been trying to call me the day before to let me know the viewing was off. What accusations these were! First of all, I had NEVER cancelled or not turned up for any viewings arranged. In fact it was [Agent M] / the vendor who had to rearrange viewings multiple times due to the vendor being on holiday or changing the viewing time last minute. Secondly, I had received NO missed calls OR texts OR emails from [Agent M] to call off the viewing. Clearly [Agent M] did not make any effort to inform me in advance. We had been exchanging emails but he did not even see fit to send me an email about the cancellation. It was lucky that I live 20 minutes away, can you imagine if I had travelled far from elsewhere in London, how I would have felt? I was fuming when I heard everything on the call and this really reflects on the lack of professionalism of agents at Alex Neil. I had emailed and attached all screenshots to [Agent M] and [Agent G] already. I do not intend to do any searches through you guys anymore and hope other people steer clear as well. Save yourself the trouble.
Dear DI, We were sorry to receive your comments about the situation you’ve outlined. Your account of events sounds far from the normal service levels delivered by Our Canary Wharf team. Please accept our apologies for how the experience has made you feel. And, rest assured that we will investigate further and address any training and guidance issues with our team. We wish you success with your ongoing property search. Best regards, Alex Neil Estate Agents
5/5
GoogleGeorgia has been a very patient and understanding agent for us so far in our quest to sell our flat, thank you!
Dear Maggie, Thank you for taking the time to review your experience of your dealings with our team. It's fantastic to hear from satisfied customers, and we hope you'll return and use our services again. Best regards, Alex Neil Estate Agents
5/5
GoogleCalli was incredibly useful and personable during my property search. I felt she genuinely cared for what was important to me and although the property search didn’t work out on this occasion, I’d have full confidence going back to Calli for further help if something were to catch my eye with Alex Neil.
1/5
TrustpilotBad experience
I had a bad experience with one of their agents, Scott Little. Despite offering more rent than advertised, which was accepted by the landlord, the agent refused my proposal to exchange the old beds for new ones and leave the new ones instead at the end of the tenancy. I just wanted to improve the flat's poor condition with my own money, as the photos in the ad didn't match the current state of the flat and even the building was incorrect. I was looking for a solution that could work for him and me I asked for a moment to find storage for the old beds. Then the agent became rude and unprofessional, shouting I was wasting his time and I should ask for nothing and ultimately withdrawing the offer.
Dear Raven Van Jade, Thank you for taking the time to leave your comments. We sincerely apologise for any service issues that have fallen beneath your expectations. Please provide your full details and the subject property address to enable us to locate you in our CRM and authenticate the claims in your review. The information will also allow us to investigate and redress any outstanding issues. We look forward to hearing from you. Kind regards, Alex Neil
5/5
GoogleHaving move back to Dublin, I wanted to take a moment to express my gratitude for having Sufaida as my rental property manager over the past year. Her professionalism and dedication have truly made my time here a positive experience. …
Dear Sine, Thank you for taking the time to review your experience of your dealings with Alex Neil Canary Wharf. It's fantastic to hear positivity from home movers, and we hope you'll return and use our services again. … More
5/5
GoogleExcellent service from start to finish. I had a particularly great experience with the agent Maciej, who was extremely professional and proactive. He chased up numerous times, was always responsive. Followed up and made sure the transaction …
Dear Ghafoor Masood, Thank you for taking the time to review your experience of your dealings with Alex Neil. It's fantastic to hear positivity from home movers, and we hope you'll return and use our services again. … More
5/5
The Trusted AgentStraight talking, down to earth agent
My experience with David was great from start to finish. Great knowledge of the local market meant I got a brilliant price for my flat – significantly more than other agents had quoted me. Communications were swift and efficient. I have no hesitation in recommending him, and have done already to a few friends.
Dear Ian S, Many thanks for taking your time to add this review and I am pleased you were happy with my services, thank you for using us and I look forward to assisting you anytime in the future. Kind regards David Hatch, Director
1/5
TrustpilotAVOID at any cost
AVOID at any cost! Very rude and unprofessional team!!! Any landlords please stay away! We have made a big mistake signing up with this agency. Renewable fees for an existing tenant are rip off (over £1000 for 1 bed flat) when any other high street agency will charge £200-£300. Communication with the team has a very unfriendly tone, always referring to their terms and conditions!
Dear Natalia, We sincerely apologise for any service issues within our control that have fallen beneath your expectations. Your account of events sounds far from the normal service levels we provide. Rest assured that we will investigate your comments further and address any training and guidance issues with our team as we constantly strive to improve our services. Best regards, Alex Neil Estate Agents
5/5
GoogleI am thrilled to share my experience with Sufaida, our dedicated point of contact at the agency for the past three years. Sufaida consistently provides exceptional service and support, always going the extra mile to address all of our …
Dear Mihai, Thank you for detailing the positive experience you enjoyed during your dealings with our Canary Wharf office. We proudly read your feedback and hope you will use our services on your next home move. … More
5/5
GoogleVery good experience! Anj was personal and professional, she helped me through the whole process and explained everything in a way that was easy to understand. So glad I had her assistance as I was completely new to this
Dear Jamila. Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents
5/5
GoogleVery pleased with the service i received. Matteo was the one who did the valuation for my home. In less than 48 hours, we sold our house thanks to Mohammad. Both guys knew what value i wanted and they achieved it perfectly! Exceptional manners and very professional! 10/10!
Dear Nina, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
5/5
TrustpilotAlex Neil have been managing my two…
Alex Neil have been managing my two properties in Canary Wharf and Canada water and they have managed to achieve no void periods for both properties especially in these difficult times. Special mention to Sara and Magic, always very prompt, knowledgeable and friendly. Highly recommend.
Dear Eugene Hoeng. Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleCalli was incredibly useful and personable during my property search. I felt she genuinely cared for what was important to me and although the property search didn’t work out on this occasion, I’d have full confidence going back to Calli for further help if something were to catch my eye with Alex Neil.
5/5
GoogleVery helpful and friendly staff, this was my first rental property so I had lots of questions, I found that I could call Ross at any time and he would help me with my query. Would definitely use Alex Neil again, can't fault them or thank Ross enough for his help. Racheal Sugden
Dear Ross Finbow Thank you for taking your time to add this review and rating, I was pleased to read about your experiences and thank you for using our services. We look forward to many future dealings, Kind regards David Hatch, Director.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
7 reviews from tenants, rated 4.1 out of 5 on average. For example, Lucy wrote: "I had an opportunity to deal with alex neil last week. Julie was very helpful and professional, she found me a dream home in less than a week. Definitely will ..."
Yes. In The Trusted Agent 2026 awards: Alex Neil Estate Agents, Canary Wharf won Gold.
