Trusted Agent profile · Canary Wharf · Greater London
Verified
★★★★★
667 reviews across 4 platforms
2 Westferry Road, Canary Wharf, Greater London, E14 8JT
Part of Alex Neil Estate Agents, see every office.
Alex Neil Estate Agents's office in Canary Wharf, Greater London, at 2 Westferry Road, is rated 4.4 out of 5 across 667 reviews on four platforms, including 433 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
433
Reviews on Google
This office
22
Reviews on Facebook
Business-wide
22
Reviews on The Trusted Agent
This office
190
Reviews on Trustpilot
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
My experience with David was great from start to finish. Great knowledge of the local market meant I got a brilliant price for my flat – significantly more ...Read the review from sellers
I have only met David at this branch but the services provided appears to be very professional, with details of each property I was interested quickly produced ...Read the review from buyers
Used Alexneil in a lettings capacity... Was very happy with whole service from the beginning to the end. Best agent I've ever used and they certainly be getting ...Read all 2 from landlords
I had an opportunity to deal with alex neil last week. Julie was very helpful and professional, she found me a dream home in less than a week. Definitely will ...Read all 7 from tenants
Alex Neil in Canary Wharf & Docklands is your trusted local estate agent for selling and buying properties. We have decades of property experience in Canary Wharf, Docklands, the Isle of Dogs, the Royal Docks, Canning Town, Wapping, Limehouse, Poplar and East London's Bow, Bethnal Green, Mile End, Stratford and Hackney. Home movers have complimented our service standards with high ratings on Google. We have received awards from allAgents and the British Property Awards, and Alex Neil is a member of TPOS.
The Trusted Agent 2026 results for Alex Neil Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Canary Wharf office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you to Sufaida for helping me…
Thank you to Sufaida for helping me with my repairs thank you for taking the time to not only listen but doing something about it all! Your a true asset!
Dear Liz, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents
1/5
TrustpilotAvoid at all costs! No duty of care
Avoid at all costs! Honestly if you want to have a quite and peaceful renting experience stay away from this agency. Only happy to take money ,but no duty of care absolutely. Have a broken boiler for 3 months during winter time, 3months!! And still not repaired, keep sending engineers, but all of them said that replacement is needed, well, that's not the answer they want to accept, so instead keep sending a different engineer who may tell them that a fix will suffice. How awful is that? Please people stay away. Well if you will be lucky not to have any problems during renting,- sure, might be okay, but once problems will rise be prepared. Not worth the stress and trouble.
Dear Simas Janusas, Thank you for your comments, we sincerely apologise for any service issues within our control that fell below your expectations. We would like the opportunity to investigate this matter further as we always pride ourselves on the delivery of excellent customer service and this seems far from normal. Please provide more detail including the subject property address and your contact details so that we can locate the information in our CRM. Please send the information to headoffice@alexneil.com which will enable us to investigate, and endeavour to resolve any outstanding issues to your satisfaction. Best regards, Alex Neil
5/5
GoogleMaciej and Georgia did a fantastic job marketing my property in E14 - it was under offer very quickly and they diligently managed the sale process. Thanks both.
Dear Robert, We were grateful to read your positive review of dealing with our office and the team. Feedback is essential for improvement, and we are always proud to hear from satisfied customers. We look forward to assisting you with any … More
1/5
TrustpilotFlat evaluation cancelled 15 minutes…
Flat evaluation cancelled 15 minutes before the appointment. No warning, no apology - just a few passive-aggressive comments. Brilliant service. Maybe you should train your employees how to speak since they are losing customers in a broad daylight.
5/5
GoogleHad a fantastic experience with Alex Neil. Called in and spoke to Calli and Tom for the sale of my house. Both were very professional, knowledgeable and efficient. Very pleased with the service and would absolutely recommend them.
1/5
TrustpilotUnprofessional agency - holding deposit scam
Completely unprofessional and trying to scam you agency. With all sorts of unreasonable demands they will find a way to lose your initial deposit that you pay to secure a prospective property. Be aware of dealing with Canary wharf staff, who will turn your whole experience into a nightmare. No flexibility, no alternatives, no willingness to try to reach a deal. After the disappointment I have called one of the staff at Canary Wharf Station to ask my holding deposit to be given back, the lady said "no problem will send you back the deposit just send us an email to ask for it". 30 minutes later, the very same lady sent me an email that they will not returning my deposit back. Classic scam.
Dear Dimitar, Thank you for taking the time to leave your comments, it is of course disappointing for us to read them. We sincerely apologise to you for any service issues within our control that fell below your expectations. In accordance with Trustpilot Guidelines we kindly request that you remove the personal names used in your review and the defamatory comments about our business. Subsequently to that, and to enable us to address any issues, please provide further information regarding the problems you experienced during your unsuccessful tenancy application. The Senior Management team can be contacted via email at headoffice@alexneil.com and they will investigate and respond to you as appropriate. Best regards, Alex Neil
5/5
TrustpilotVery helpful
Very helpful, Tomasso and Sufaida were very polite and excellent customer service. Sufaida reassured me things would be fine and updated me on the process. Excellent service and would recommend this agency.
Dear Jas, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleOur experience with Alex Neil was outstanding, Our agent helped us in every step of the sale process, he regularly follows up with both parties and ensures all the process goes smoothly as it can. He was professional, friendly and always available to help us with the refurbishment planning during the process. I can happily recommend Alex Neil to any first-time buyers like ourselves. You will be in good hands.
Dear Caglar, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents
1/5
TrustpilotI wouldn’t even rate this company with…
I wouldn’t even rate this company with a 1 start, it’s only because I have to, as I wanted to write a review on the terrible service received. Spoke to a lady from the Surrey quays branch (who seemed fine until I said I was on disability) her mood completely changed, then said the landlord doesn’t accept disability (she was also informed that my girlfriend was working full time). When I asked her to provide further information as to why my disability would be a problem, she said “whatever” then put the phone down. After being a little confused as to what just happened, I then got annoyed. So called back to speak to a manager, who tried to tell me that i must have misunderstood what the lady did. (Erm NO). Instead of listening to the complaint, he then stated that as I was on disability, would I pay my rent. 😳 shocked is an understatement. Customer service training is urgently needed, even for management
Dear Ms Emmett,Thank you for leaving these comments, we sincerely apologise for any disappointment that this experience may have caused you. We always pride ourselves on the delivery of excellent customer service and what you have outlined seems far from normal.Your review content has been forwarded to the senior management team to investigate further.Best regards,Alex Neil
1/5
TrustpilotCan anyone recommend a lawyer?
Can anyone recommend a lawyer? Unbelievable company I would suggest no landlord or Tenant use them.We have been so badly treated in the one year we lived there. They have not looked after the landlords property or us.It's not just the deposit we want back now. In addition we will make a far higher claim for their neglect to keep the property safe from electrical hazards and harassment/emotional stress.The list of violations is endless. The last insult was when we hired their end of tenancy cleaning company, paid Alex Neil £430.The end of tenancy Inspection report is full of outright lies. Even making claims about it not being Clean!
Dear Camille,Thank you for taking the time to leave your comments, it is of course disappointing for us to read them. We sincerely apologise to you for any service issues within our control that fell below your expectations. Your comments allude to numerous issues that would require further investigation to allow us to assess them and respond to you in more depth.To enable Senior Management to investigate, please provide full information surrounding the problems you have experienced along with the subject property address and your contact details via email to headoffice@alexneil.com. Best regards,Alex Neil
4/5
GoogleGreat in terms of finding you the flat you need. There were times I didn't feel the urgency to get our heater fixed in the middle of the winter but in general it's a good agency with good property management.
Dear Szilvia Zsakay, Thank you for adding your review and I am sorry to read about your heating issue, I believe the matters were resolved as quickly as possible. Thank you for using our services, Kind regards David Hatch, Director
5/5
TrustpilotGreat selling experience
Augusta did a great job selling my flat and was able to get multiple offers (including full asking price) after just one day of viewings, despite my previous agent not generating anything in months! Michelle and Alan on the sales progression team were also very help and diligent in getting the transaction over the line. I’m now settling in to my new life in the countryside for which I owe Alex Neil a great deal of thanks.
Dear Andrew, Thank you for your comments, we were very pleased to read about your experience of dealing with our team. We are proud to receive such positive feedback and we look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents
5/5
GoogleThank you Maciej and Georgia
Thank you for taking the time to your 5* rating of our team. It's fantastic to hear from satisfied customers, and we hope you'll return and use our services again. Best regards, Alex Neil Estate Agents
5/5
TrustpilotAmazing experience with Morel and…
Amazing experience with Morel and Daniel and the rest of the Alex Neil team. Bora was Professional and very knowledgeable at our valuation. Gave me and my partner great deal extremely delighted
Dear Wu Wong. We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleMaciej and Georgia worked very hard to try to ensure a smooth sale of our flat. Reliable and dependable, answering all our enquiries efficiently. Many thanks.
Dear Miss Williams, Thank you for positively reviewing your experience of dealing with our Canary Wharf team. We appreciate hearing from satisfied customers, and we hope you'll return and use our services again. Best regards, Alex Neil Estate Agents
5/5
GoogleCalli Archard our agent at Alex Neil assisted us with our property sale. We can highly recommend her for her professional service during the daunting process of selling a property. Thank you Calli & Alex Neil Estate Agents!
5/5
GoogleVery grateful for all your help at Alex Neil, special thanks to Hannah and Magic in the Canary Wharf office with helping me find my perfect home.
Dear Joe. Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
5/5
TrustpilotMaciej did a superB job with selling my…
Maciej did a superB job with selling my property. Mani was great with the valuation. Very happy with the overall performance from alex neil estate agents. 5 Star Trust pilot reviews
Dear Manu. We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleThank you Maciej and Georgia
Thank you for taking the time to your 5* rating of our team. It's fantastic to hear from satisfied customers, and we hope you'll return and use our services again. Best regards, Alex Neil Estate Agents
1/5
TrustpilotShockingly bad records
Shockingly bad records. I was a tenant though Alex Neil 2018-2019. My new agent today asked them for a reference. First they said the property wasn’t managed by them (it was) then that I never was a tenant (I was) then all payments I made were made directly to the landlord (the weren’t and I provided them with email payment confirmations from Alex Neil’s own systems to me) then that they never inspected the property (I then provided them with their own emails to me confirming inspection dates and their own “good” assessment results.) then after all then they said they would only be able to provide a payment reference as their systems didn’t talk to each other properly.I mean, I only paid them over £20,000 in rental payments over a 12 month period, so why on earth *should* I expect them to be remotely competent?
Dear Anthony,Thank you for your comments, we sincerely apologise for any inconvenience that this may have caused you. We would like the opportunity to investigate this matter further as we always pride ourselves on the delivery of excellent customer service and this seems far from normal.Can you please provide more information confirming which of our offices you were dealing with? Also, please provide the subject property address and your contact details so that we can locate all the information in our CRM. Please send the information to headoffice@alexneil.com and we will investigate and endeavour to resolve any outstanding issues to your satisfaction.Best regards,Alex Neil
5/5
TrustpilotFrom the beginning to the very end of…
From the beginning to the very end of the sale process we received an excellent service from Alex Neil in South London branch. We were immediately impressed by Sara’s knowledge and experience and particularly by her familiarity with the area. We were kept informed throughout with feedback from all viewings by her and Tommaso. The sale was ongoing during the start of the pandemic, but despite this Alex Neil immediately hit the ground running as soon as the lockdown was eased and were able to close the sale under difficult conditions. The fees are very reasonable for such a high quality and professional service, I would highly recommend them.
Dear Richard. Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleHannah was very profesional and maciej did a great job showing us around. We completed in under 8 weeks. Very fast and efficient agency. Highly Recommended !
Dear Mai Si, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents
1/5
TrustpilotA thoroughly disappointing service throughout
Alex Neil never stops to disappoint me.I move into a flat manged from Alex Neil two years ago and since day one they didn't get a single thing right.They let the house in a terrible condition and I was unable to move in at the agreed date because of lack of cleanliness and many other issues. The biggest problem is that they've refused to resolve the issues and have been consistently unresponsive and extremely rude. Now, after two years, I'm finally moving out of the property and of course, one last thing happened. They are trying to charge me with a 60£ fee for a Landlord reference although it is illegal since June 1, 2020, to charge tenants with references fee accordingly with the Government Tenant guidance. This applies regardless of when your tenancy started. Of course, they are trying to get money from people who don't know this information or they need to get references quickly. Luckily enough I'm finally moving out of this property and I will never have to deal with these people again.
Dear Chiara,Thank you for sharing your experiences, we would welcome the opportunity to try and make things right for you. If you can detail any outstanding issues that you have to headoffice@alexneil.com we will ensure that they are responded to in a timely manner.We take negative and positive feedback seriously and as a company we act on both types that we receive. Best regards,Alex Neil Estate Agents
1/5
GoogleReceived a request card from royal mail through my post box asking for £2 due to "no postage paid", sender unknown. Paid the money. Was thrilled to receive an unsolicited advert from Alex Neil estate agents. I'm concerned they're struggling financially if they can't afford to pay their royal mail bill. Their flyers are annoying enough as it is and constantly spill out the bin in our foyer without having to pay for the privilege of being spammed. Maybe find a more eco friendly and less annoying form of advertising Alex Neil?
Dear Fabienne, Thank you for sharing your experience, we would welcome the opportunity to try and make things right for you. Our mail is Franked by machine and during the automated process the envelope you received did not receive its franking mark. Thankfully, the problem you experienced appears not to have been replicated and therefore an isolated incident. We would of course be happy to refund the cost that you expended to Royal Mail or donate to a charity of your choice. Please send an email with your wishes to headoffice@alexneil.com Best regards, Alex Neil Estate Agents
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
7 reviews from tenants, rated 4.1 out of 5 on average. For example, Lucy wrote: "I had an opportunity to deal with alex neil last week. Julie was very helpful and professional, she found me a dream home in less than a week. Definitely will ..."
Yes. In The Trusted Agent 2026 awards: Alex Neil Estate Agents, Canary Wharf won Gold.
