Every review we hold for the Canary Wharf office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotPoor client service
Sadly to say they canceled prearranged flat viewing twice. One 5 min. before the meeting. I wouldn't consider the company as a serious business partner.
Eva · 9 October 2019
Agent replied
Dear Sylwia,We are very sorry you have felt the need to leave these comments as a review of our services. From the limited information you have provided here, we've been unable to locate your details in our database and we'd like opportunity to resolve any issue experienced.If you would like us to investigate and respond further please send an email along with your contact details to headoffice@alexneil.com Best regards,Alex Neil Estate Agents
★★★★★ 5/5
GoogleEveryone in the office is so helpful and friendly. Mohammad and Magic done an excellent job helping me find the right property. Very happy!
Christy · 14 January 2020
Agent replied
Dear Christy,
Thank you for taking time out to review your experiences of dealing with out office team.
It was pleasing to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 1/5
GoogleArranged first viewing and agent didn't bring keys. Arranged second viewing and agent didn't bring correct keys so still couldn't access property to view. Very poor.
Ste · 14 January 2019
Agent replied
Dear Mr Ho,
We are very sorry to hear of your experience. We will liaise with the office and rectify the situation as soon as we can, please accept our apologies in this matter.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleAlex Neil is a fantastic estate agency, they are professional and reliable. We have been organising their leaflet distribution for four years now. They are dedicated and always provide excellent service. I would highly recommend Alex Neil.
Shahida, Direct Drop Ltd.
Shahida · 25 October 2022
★★★★★ 5/5
GoogleI have found the perfect flat. It was a pleasure working with Maciej and Harry. They helped me settle in Canary Wharf
Jonathan · 17 July 2020
Agent replied
Dear Jonathan,
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
TrustpilotI’ve was extremely please with Morel…
I’ve was extremely please with Morel and Daniel they were very professional and made sure I got the property I wanted.
Samuel · 20 October 2020
Agent replied
Dear Samuel,
Thank you for taking time out to review your experiences of dealing with our office team.
It was pleasing to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleMaciej did a great job taking photos of my property. And Hana sold my property. 5 star from me !
Robert · 14 December 2020
Agent replied
Dear Robert,
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleHannah and magic were very helpful when find a place to rent. Will be using again
Emma · 30 September 2021
Agent replied
Dear Emma,
Thank you for taking time out and leaving these comments.
It was pleasing to read about your interactions with our team.
We look forward to assisting any of you future moves.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleI've been a private tenant of Alex Neil for over 7 years now. They have always looked after me and maintained the property to a high standard.
Bradley · 14 January 2017
Agent replied
Dear Bradley Yarrington,
Thank you for taking your time to add this review, I was please to read your comments and we look forward to many future dealings, Kind regards David Hatch, Director
★★★★★ 5/5
GoogleAmazing work from Maciej And Stuart !
Helped me market my property and find me the dream property for rental.
Johnny · 14 November 2020
Agent replied
Dear Johnny.
Thank you for taking time to leave this positive review about your experience of dealing with our team.
We were pleased to read your comments and look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleMagic helped me find my dream home, Hannah showed me around and Magic closed. Will highly recommend Alex Neil
Harry · 2 February 2021
Agent replied
Dear Harry,
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
TrustpilotIve been very impressed with Morel he…
Ive been very impressed with Morel he has been very helpful and did a great job helping me a place
Theodore · 31 October 2020
Agent replied
Dear Theodore.
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleVery professional service from Maciej and Harry in the Canary Wharf Branch. Managed to find me a buyer very quickly.
Thiago · 15 October 2020
Agent replied
Dear Thiago,
Thank you for taking time to leave this positive review about your experience of dealing with our team.
We were pleased to read your comments and look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleGreat services: prompt, professional and very helpful
Farah · 12 November 2022
Agent replied
Dear Farah,
We appreciate you taking the time to leave this feedback. We valued your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers, and we hope you'll return and use our services again.
Best regards,
Alex Neil Estate Agents
★★★★★ 4/5
TrustpilotVery grateful for Hannah and Magic…
Very grateful for Hannah and Magic helping me find my dream home. Would highly recommend
Joe · 18 October 2021
Agent replied
Dear Joe,
Thank you for your comments, we were very pleased to read about your experience of dealing with our team.
We are proud to receive such positive feedback and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleMaciej did a superB job finding me tenants during COVID 19 ! Most realisable estate agent during these times
George · 14 December 2020
Agent replied
Dear George,
Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleThankful to Harry Neal of Alex Neil for his proactive and helpful service to land me my first property purchase in London.
Mizon · 14 January 2020
Agent replied
Dear Mizon. Thank you for leaving your review. We are very pleased that you are happy with the service provided by Harry and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
★★★★★ 5/5
TrustpilotI’ve been very impressed with Morel and…
I’ve been very impressed with Morel and Augusta they have been great and provided me with great service
Richard · 16 February 2021
Agent replied
Dear Richard.
Thank you for taking time out to review your experiences of dealing with our office team.
It was pleasing to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
TrustpilotMorel’s services were outstanding
Morel’s services were outstanding. He answered every question I had. Very knowledgeable guy. Would definitely recommend him to everyone.
Eunice · 16 October 2020
Agent replied
Dear Eunice,
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleI was extremely pleased with the service provided by Hannah and Maciej !
Super happy with there hard work
Chester · 15 October 2020
Agent replied
Dear Chester,
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleExcellent customer service. Moe, Harry and Magic all are fantastic at making things simple! Best experience with an estate agents. 5/5
Angela · 14 January 2020
Agent replied
Dear Angela,
Thank you for taking time out to review your experiences of dealing with out office team.
It was pleasing to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleMaciej and Hana did a fantastic job. I got my new property at a great price. Great negotiating
Dragos · 14 December 2020
Agent replied
Dear Dragos,
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleHarry and Maciej did a SuperB. Very pleased I came across this estate agent. Very efficient, good communication.
Gulap · 14 December 2020
Agent replied
Dear Gulap Sib,
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
TrustpilotI had a chance to work with Morel and…
I had a chance to work with Morel and he was very helpful and answered all my questions
Freddie · 16 November 2020
Agent replied
Dear Freddie Alfie.
Thank you for taking time to leave this positive review about your experience of dealing with our team.
We were pleased to read your comments and look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents
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