Trusted Agent profile · Canary Wharf, Greater London
Verified
★★★★★
667 reviews across 4 platforms
2 Westferry Road, Canary Wharf, Greater London, E14 8JT
Part of Alex Neil Estate Agents, see every office.
Alex Neil Estate Agents's office in Canary Wharf, Greater London, at 2 Westferry Road, is rated 4.4 out of 5 across 667 reviews on four platforms, including 433 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
433
Reviews on Google
This office
22
Reviews on Facebook
Business-wide
22
Reviews on View Agents
This office
190
Reviews on Trustpilot
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
My experience with David was great from start to finish. Great knowledge of the local market meant I got a brilliant price for my flat – significantly more ...Read the review from sellers
I have only met David at this branch but the services provided appears to be very professional, with details of each property I was interested quickly produced ...Read the review from buyers
Used Alexneil in a lettings capacity... Was very happy with whole service from the beginning to the end. Best agent I've ever used and they certainly be getting ...Read all 2 from landlords
I had an opportunity to deal with alex neil last week. Julie was very helpful and professional, she found me a dream home in less than a week. Definitely will ...Read all 7 from tenants
Alex Neil in Canary Wharf & Docklands is your trusted local estate agent for selling and buying properties. We have decades of property experience in Canary Wharf, Docklands, the Isle of Dogs, the Royal Docks, Canning Town, Wapping, Limehouse, Poplar and East London's Bow, Bethnal Green, Mile End, Stratford and Hackney. Home movers have complimented our service standards with high ratings on Google. We have received awards from allAgents and the British Property Awards, and Alex Neil is a member of TPOS.
The Trusted Agent 2026 results for Alex Neil Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Canary Wharf office, from every platform, shown as written. First names only.
1/5
Facebookvery bad service!!! I'm a tenant, after having paid the fee I was left in a endless maze of bureaucracy till the point I couldn't provide the document for my tenancy 15yrs back (in 24h). I didn't get my flat but they kept the money!!! make sure you DON'T go with these guys
5/5
TrustpilotI’ve been very please with Rabeya and…
I’ve been very please with Rabeya and morel and Alex neil in general :)
Dear John.We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.Best regards,Alex Neil Estate Agents
5/5
TrustpilotMorel is the best!
Morel responded to all my emails and answered every question in detail. Highly recommended
Dear Sheila. Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents
5/5
TrustpilotSara & Augusta have been very helpful
Sara & Augusta have been very helpful, courteous and professional!! Highly recommended
Dear Gerard.Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future.Best regards,Alex Neil Estate Agents
5/5
TrustpilotI’m very happy with Morel and the…
I’m very happy with Morel and the service he provided to me
Dear Ethan, Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents
5/5
Trustpilotvery very good service propvided to me…
very very good service propvided to me by Morel im very happy
Dear. Anna Sara, We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents
5/5
TrustpilotSpecial Appreciation to Rabeya and her colleagues
Fantastic service and very professional active, Would definitely recommend!
Dear FEI Y, Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents
5/5
TrustpilotMaciej did a fantastic job finding me a…
Maciej did a fantastic job finding me a property !
Dear Samuel, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents
5/5
GoogleVery pleased with their service and would use Alex Neil again
Dear Luca. We appreciate you taking the time to leave this feedback of your experience of dealing with us. Best regards, Alex Neil Estate Agents
5/5
GoogleVery responsive and professional service from Harry and Maciej !
Dear Lorenzo, Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
5/5
TrustpilotProfessional Service
They found a buyer for my property in less than a week - one very happy customer!
Dear James,Thank you for adding this review, I am pleased my sales team have exceeded your expectations and thank you for using our services. Kind regards David Hatch, Director
5/5
TrustpilotVery good Estate Agent
Very good Estate Agent, found them really helpful during my recent search for a property!
Dear G.Thank you for adding this review. We look forward to many future dealings. Kind regards Alex Neil Estate Agents
1/5
GoogleService is completely terrible, they do what they want without consulting the landlord.
Dear Carlos, We are sorry you have felt the need to leave these comments, we take genuine complaints about service issues seriously. However, without contextual information and the property address it is very difficult for us to investigate legitimate problems with a view to offering a response or resolution. Service issues are handled in accordance with our our internal complaints procedure which can be found on our website https://www.alexneil.com/Head-Office. Please submit any complaint in the manner outlined and it will be promptly dealt with. Best regards, Alex Neil Estate Agents
5/5
GoogleIf you are looking for fantastic service, Bora and this company is the place to get that. Sold my property for me and found me a new one to purchase which fit my criteria. Very very happy!!PositiveQuality, Professionalism, Value
4/5
GoogleProfessional service received from start to finish
Dear Roberta, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleTom sold our home home today and was superb, would highly recommend.
4/5
GoogleGood overall experience - property management team is quick to respond.
Dear Rajesh Narayan Thank you for taking your time to add this review. I was pleased to read your comments and we look forward to many future dealings. Kind regards David Hatch, Director.
5/5
GoogleVery helpful and quick to come back with queries and questions
Dear Paul Cummings Thank you for adding this review, I was very pleased to read your comments and thank you for using our services, we look forward to many future dealings. Kind regards David Hatch, Director
5/5
GoogleRating only, no written review.
Lovely dealing with you. Kind regards Alex Neil
5/5
GoogleExcellent customer service. Trustworthy & transparent all the way. Alex Neil helped me to find my next home swiftly without any stress. They listened carefully of my needs and brought me ideal places. Will definitely recommend to friends!
5/5
GoogleI was delighted with the service I received in selling my property recently. The staff (principally Pietro) were professional providing me with regular updates on viewings and feedbacks. Well done! I would not hesitate to use them again
5/5
GoogleI have used Alex Neil before as a tenant and was really impressed. In the years i have rented i have never come across a better property management. Fantastic service!!
5/5
GoogleAlex neil is a top company I would highly recommend To anyone looking for a property Thank you very much Morel .PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleCalli from Alex Neil was great when helping me rent my property!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
7 reviews from tenants, rated 4.1 out of 5 on average. For example, Lucy wrote: "I had an opportunity to deal with alex neil last week. Julie was very helpful and professional, she found me a dream home in less than a week. Definitely will ..."
Yes. In The Trusted Agent 2026 awards: Alex Neil Estate Agents, Canary Wharf won Gold.
