5/5
GoogleHats off to Bora. After a lot of hard work and dedication, i got the right home to build a future in. Very impressed by Alex Neil and Bora
Trusted Agent profile · Canary Wharf, Greater London
Verified
Alex Neil Estate Agents Canary Wharf & Docklands reviews
★★★★★
667 reviews across 4 platforms
2 Westferry Road, Canary Wharf, Greater London, E14 8JT
Part of Alex Neil Estate Agents, see every office.
Alex Neil Estate Agents's office in Canary Wharf, Greater London, at 2 Westferry Road, is rated 4.4 out of 5 across 667 reviews on four platforms, including 433 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
433
Reviews on Google
This office
22
Reviews on Facebook
Business-wide
22
Reviews on View Agents
This office
190
Reviews on Trustpilot
This office
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers1 review
My experience with David was great from start to finish. Great knowledge of the local market meant I got a brilliant price for my flat – significantly more ...Read the review from sellers
Buyers1 review
I have only met David at this branch but the services provided appears to be very professional, with details of each property I was interested quickly produced ...Read the review from buyers
Landlords2 reviews
Used Alexneil in a lettings capacity... Was very happy with whole service from the beginning to the end. Best agent I've ever used and they certainly be getting ...Read all 2 from landlords
Tenants7 reviews
I had an opportunity to deal with alex neil last week. Julie was very helpful and professional, she found me a dream home in less than a week. Definitely will ...Read all 7 from tenants
About Alex Neil Estate Agents Canary Wharf
Alex Neil in Canary Wharf & Docklands is your trusted local estate agent for selling and buying properties. We have decades of property experience in Canary Wharf, Docklands, the Isle of Dogs, the Royal Docks, Canning Town, Wapping, Limehouse, Poplar and East London's Bow, Bethnal Green, Mile End, Stratford and Hackney. Home movers have complimented our service standards with high ratings on Google. We have received awards from allAgents and the British Property Awards, and Alex Neil is a member of TPOS.
Awards
The Trusted Agent 2026 results for Alex Neil Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Canary Wharf office, from every platform, shown as written. First names only.
Google5/5
GoogleI have used Alex Neil services in the past, they have been outstandingly professional throughout all the process. I am happy to see they are back in Roman Road.
5/5
GoogleGoodie answered all my questions and was extremely honest and helpful throughout. I will definitely be using Alex Neil again!!!!PositiveResponsiveness
5/5
GoogleProfessional and a very experienced team. Been letting my property for me for four years and not one complaint!!
5/5
GoogleVery happy tenant!! Had a great experience and deserved 5 stars for this agent and Bora
1/5
FacebookSupposed to move in today but previous tenant didn't move out!!! They manage the property. I'll see them in court
4/5
GoogleLovely estate agent
Agent replied · 20 March 2026
Thank you for your kind words. We look forward to many future dealings
5/5
GoogleRating only, no written review.
Agent replied · 20 March 2026
Thank you and hope our advice was helpful.
5/5
GoogleRating only, no written review.
Agent replied · 20 March 2026
Thank you for adding your rating about our services
5/5
GoogleRating only, no written review.
Agent replied · 20 March 2026
Thanking you for using our services and adding this review
5/5
GoogleAmazing experience and will use again in the future. Great professional service and proactive!
5/5
Facebook????? An excellent example of traditional estate agents even if I do say so myself!
5/5
GoogleGreat service and would recommend. Helped me and my colleague secure a great property.
1/5
GoogleRating only, no written review.
Agent replied · 20 March 2026
No customer records? Spamming
5/5
Facebookgreat staff, sold two flats in 2014 through Alex Neil- excellent service!
1/5
GoogleRating only, no written review.
Agent replied · 20 March 2026
Dear Ben, We were disappointed to receive the star rating you left, but we would like an opportunity to investigate and resolve the issue that caused you to leave it. … More
5/5
GoogleRating only, no written review.
Agent replied · 27 August 2024
Dear Vincent, Thank you for leaving a 5* rating for our team. We were pleased to receive your praise and hope to assist you with any future moves. Best regards, Alex Neil Estate Agents
1/5
GoogleRating only, no written review.
Agent replied
Dear Mr. Cip. We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents
1/5
GoogleRating only, no written review.
Agent replied
Dear Eripor, We were disappointed to receive the star rating you left, but we would like an opportunity to investigate and resolve the issue that caused you to leave it. Please provide your full details and the subject property address to enable us to locate you in our CRM and authenticate the rating left. The information you send to headoffice@alexneil.com will allow us to investigate and redress any outstanding issues. We look forward to hearing from you in more detail. Best regards, Alex Neil
5/5
GoogleRating only, no written review.
Agent replied
Dear Bella, Thank you for leaving a 5* rating for our team. We were pleased to receive your praise and hope to assist you in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleRating only, no written review.
Agent replied
Dear Apphia, Thank you for taking the time to review your experiences of dealing with our office team. It was pleasing to read your comments, and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
1/5
GoogleRating only, no written review.
Agent replied
Dear Reda Misinskaite, We were disappointed to receive the star rating you left, but we would like an opportunity to investigate and resolve the issue that caused you to leave it. Please provide details about the problems you have experienced along with the subject property address and your contact details via email to headoffice@alexneil.com. We look forward to hearing from you in more detail. Best regards, Alex Neil
5/5
GoogleRating only, no written review.
Agent replied
Dear Sara. We appreciate you taking the time to leave this rating of your experience of dealing with us. We hope to be of service again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleRating only, no written review.
Agent replied
Dear Danny. Thank you for your rating, it's always pleasing to receive positive feedback! We hope to be able to assist you in the future. Best regards, Alex Neil Estate Agents
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Alex Neil Estate Agents Canary Wharf & Docklands
What do tenants say about Alex Neil Estate Agents Canary Wharf & Docklands?
7 reviews from tenants, rated 4.1 out of 5 on average. For example, Lucy wrote: "I had an opportunity to deal with alex neil last week. Julie was very helpful and professional, she found me a dream home in less than a week. Definitely will ..."
Has Alex Neil Estate Agents won any awards?
Yes. In The Trusted Agent 2026 awards: Alex Neil Estate Agents, Canary Wharf won Gold.
