Kinleigh Folkard & Hayward Belsize Park Sales reviews

★★★★★ 5/5

Google

Randall is an excellent negotiator who made the whole process of finding my ideal home smooth and stress-free. From start to finish he was informative, open, quick to respond, and highly proactive. Colin also managed everything with great …

David · 30 October 2025

★★★★★ 5/5

Google

Randall Nekadio was our negotiator when we moved flats and he did everything in his power to help the process go smoothly. He was extremely helpful, responsive and polite at all times. It was a really positive experience.

Veridiana · 7 November 2025

★★★★★ 1/5

Trustpilot

Avoid at all costs

Under KFH’s management, prolonged water ingress caused damp and mould so serious that the council’s Environmental Health team had to serve a statutory notice because necessary works had not been completed. Despite that intervention, remedial works remained outstanding when our tenancy ended. We also endured approximately eight months without a properly functioning shower and a separate roof leak that persisted for around 235 days. This was not one unfortunate delay, but a sustained failure to manage serious defects effectively. Based on our fully documented experience, I strongly warn tenants and landlords against entrusting a property to KFH. If zero stars were possible, that is what I would give. Avoid at all costs.

J · 29 August 2026

★★★★★ 5/5

Trustpilot

Great experience with Vyara

Despite only being with us for a short period of time, Vyara has been excellent and markedly better than our previous property manager. She always replies within the same day and checks in to ensure any issues have been resolved.

Ollie · 30 June 2026

★★★★★ 5/5

Trustpilot

Thank you Randall

Thank you Randall - Excellent service as usual from KFH

Dan · 12 June 2026

★★★★★ 5/5

Trustpilot

Andree is fantastic

Andree is fantastic, attentive and liaises really well between myself and the Landlord.

Sarah · 11 May 2026

★★★★★ 1/5

Trustpilot

Poor staff experience

We experienced unacceptably poor service regarding our change of sharer request. Despite providing two months' notice, the change was delayed by an additional 6, 7 weeks. Throughout this period, our numerous phone calls and emails went completely ignored, and staff were consistently unable to assist us. Furthermore, we visited the branch multiple times during posted business hours, only to find it closed. This complete lack of communication and competence caused us significant unnecessary stress. Given this experience, I am extremely dissatisfied with this branch and would strongly avoid using their services again.

London · 10 August 2026

★★★★★ 5/5

Google

I recently agreed to rent a property in Belsize Park through KFH. Samuel was great to work with. Honest and efficient in his practice. Would definitely recommend.

Nathaniel · 17 January 2026

★★★★★ 4/5

Google

Colin on the Lettings side is great - always responds promptly and is always willing to help, and even go above and beyond to make things easy for the client. The Management side has been much harder with many more obstacles - I'm hopeful they will catch up to the same high level of service.

Zahra · 22 June 2026

★★★★★ 5/5

Trustpilot

Used KFH mortgage brokers when…

Used KFH mortgage brokers when purchasing a flat. Emma Marsden and Heather Jones were absolutely amazing, Emma was soo incredibly supportive throughout the process, going above and beyond and at the end of the process Heather was constantly checking in with me to know where we were at within the process. Will be recommending them to everyone I know who is looking to purchase a property.

Bethany · 9 November 2025

★★★★★ 5/5

Trustpilot

Thanks to the team at KFH

Thanks to Harry and team at KFH for the professional assistance in renting my property. Harry was excellent, kept me informed throughout the letting process. I was satisfied with the service provided.

Terry · 1 August 2026

★★★★★ 5/5

Google

I worked with Randall at KFH and couldn’t be happier. From the first viewing to completion, he was punctual, communicative, and transparent about every step. He handled negotiations smoothly, resolved last-minute hurdles with …

Max · 30 October 2025

★★★★★ 1/5

Trustpilot

We purchased a property through KFH, Disappointed

We purchased a property through KFH West Dulwich. Many months after our offer was accepted, we finally completed and moved in, to our surprise on that day the house didn’t resemble much the property we had agreed to buy. Both front and back gardens had been completely neglected to the point where you can’t basically walk around, the carpets were in an appalling and unusable state. The house was so dirty that every surface was covered in dust and mouse droppings, there were spider webs throughout the property, and it was clear that no effort had been made to leave the home in a reasonable state for its new owners. When we raised our concerns, the estate agent responded that their role was basically to hand over the keys. While we understand that the condition of the property is ultimately the seller’s responsibility, we would have expected the agency to provide at least some guidance to them about leaving a property in a presentable condition for completion, especially since we were patient enough to wait much longer than the original estimate date. What should have been an exciting day turned into a disappointment within the first ten minutes of walking through the door. The lack of care from the sellers, left a very an awful impression, when you pay over a £1m for a house, one would expect some decency from the agents and the sellers to leave the place in a nice state.

MG · 22 July 2026

★★★★★ 5/5

Trustpilot

Great service

Maria Sanchez has been absolutely amazing to my property manager. Professional, kind and extremely responsive.

Marco · 2 April 2026

★★★★★ 1/5

Trustpilot

We've been waiting close 5/6 months for…

We've been waiting close 5/6 months for a basic tenancy changeover - with other estate agents this would take us 2 weeks in London. For some of this time they just stopped replying to basic emails asking about it. They only started responding to us once the outgoing flatmate threatened to go to the ombudsman. They tried to evict us in May before the laws changed, and gave me about 2 working days to fix the HMO licence issue for this. (We had failed an HMO licence check maybe 5 months prior to that. - It was a fixable issue that the HMO didn't seem to be too worried about, so I am not sure why they decided to only work on this a couple of days before the laws changed, which gave us very little time to fix the issue at hand and meant we were close to being evicted. I'm also not sure why they hadn't decided to 'protect' our landlord when we initially failed the check which was the reason given to us for their actions? They also didn't explain it to our landlord particularly well, and we're lucky we know them well and could discuss it ourselves.) They often don't turn up for fire and safety inspections and sometimes when they have done they don't know what they are looking for. - We have a simple process so it's easy to check. They have a high changeover of staff. One staff member made up a law, I believe, which was kind of understandable but a bit weird. They outsource everything to other companies that don't make sense and sometimes need additional charges from us - it's not much but annoying given how slow and incompetent they are. All the companies they outsource to don't work. Especially goodlord. Do not listen to them when they say goodlord are easy to get hold of and easy to use. Goodlord require a serious amount of unnecessary and invasive information and we believe are likely selling data because it just does not make sense. Also everything they do is AI. For previous tenancy changeovers my flatmate had to go in and physically shout at KFH to get something started, which is not particularly usual behaviour for that flatmate and I think they had to do that twice. We managed to move a flatmate in once because we were told that everything was complete, for them then to ask for references about three weeks later. We are not protected by the housing rights act, but got written protections from a property manager about payments due to this concern (who we think left shortly after). They were very happy to try and forget that we had this in writing, and made us consistently bring it up whenever we had a change in sharer as they try and charge us serious money because we're not protected by the law. I believe my landlord also had to ask them about the fees they were charging them because they became a bit ridiculous.

Xx · 20 July 2026

★★★★★ 5/5

Trustpilot

Amazing work from Lily Porter

I highly recommend Lily Porter at KFH for helping to resolve an issue we (the tenants) experienced with our landlord. Lily worked tirelessly to ensure our concerns were heard and reassured us every step of the way, keeping in regular contact the entire time until the situation was resolved amicably. Thank you Lily!

Yas · 11 February 2026

★★★★★ 5/5

Trustpilot

Sawan is a 10/10

Sawan was easily the most competent and reliable person in our whole property purchase process. He is super responsive, extremely organized and thorough, cannot recommend him enough.

Agnes · 19 December 2025

★★★★★ 5/5

Google

Let a place through Sam Miah at Belsize Park branch! Very refreshing dealing with KFH & Sam - very professional, highly responsive and sorted me out! Thanks Sam

Rapol01 · 9 December 2025

★★★★★ 5/5

Trustpilot

These guys always go the extra mile

These guys always go the extra mile, and offer a really phenomenal service, I feel really well looked after by the property manager Auriel and she always communicates promptly, professionally, and has the loveliest energy. It actually brightens up my day. Cant recommend highly enough.

M · 6 August 2026

★★★★★ 4/5

Trustpilot

On the whole I had a positive…

On the whole I had a positive experience dealing with KFH. Having had my flat on the market for over a year with no buyers I was recommended KFH. My two main contacts were Ellis Cruise and Joe Newson. They were very quick and frank about the what my flat would actually sell for and were quick and efficient in getting it on the market and finding a buyer. Although the process itself took much longer than I and they anticipated and the actual price achieved was below my expectation, I think they did everything they could to complete the sale and kept me well informed throughout. I am happy to recommend them.

Jean · 13 July 2026

★★★★★ 5/5

Trustpilot

Linda was Fantastic

Linda was personable, trustworthy and knowledgeable. We built up a fantastic rapport and she was always quick to respond. Would recommend. Would use again.

Alfie · 2 September 2026

★★★★★ 1/5

Facebook

I wish I had read these reviews before engaging with KFH Blackheath. They collected my rent and, instead of passing on the full amount less their agreed management fees, they made additional deductions on several occasions without clear explanation. Charges appeared for items such as insurance policies that I had not signed up for, as well as an EICR that was already being dealt with elsewhere. To add to my frustration, they are now charging me £10 per month for anti-money laundering (AML) checks. As a landlord, I expect transparency, clear communication, and proper authorisation before any charges are applied to my account. My experience has been disappointing due to the lack of clarity around fees and deductions. I would strongly recommend that landlords carefully review all statements and charges before signing up with this agency.

Cristina · 6 July 2026

★★★★★ 5/5

Trustpilot

Andree is always a pleasure to deal with!

Andree is always quick to respond to any questions I have and deals with them efficiently. She's always cheerful and friendly on the phone and feeds back any information to me.

Paula · 9 July 2026

★★★★★ 5/5

Google

Randall has been extremely helpful, organizing viewings for me. He is professional and responsive - gets back to me quickly in all matters. He is very knowledgable and knows the area well.

June · 7 October 2025