Trusted Agent profile · Camden
Verified
★★★★★
1,971 reviews across 3 platforms
38 England's Lane, Belsize Park, NW3 4UE, Camden, NW3 4UE
Kinleigh Folkard & Hayward's office in Camden, at 38 England's Lane, is rated 4.4 out of 5 across 1,971 reviews on three platforms, including 362 Google reviews rated 4.8.
362
Reviews on Google
This office
19
Reviews on Facebook
Business-wide
1,590
Reviews on Trustpilot
Business-wide
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
TrustpilotProfessional service from a great team.
I have recently exchanged on my property sale after a traumatic year culminating in my previous purchaser dropping out on the day of exchange. The sellers of my proposed property purchase gave me a weeks grace before listing the property. The West Wickham team, especially Harry worked tirelessly to find a buyer in that time. Fortunately for me they did and I cannot thank them enough for their excellent service.
5/5
TrustpilotReview
Hello, we have recently joined the KF&H agency. We are happy, but we want to thank Nick Di Palma especially for everything he has done for us. He always responds when we have problems with the house we live in (we rent it). Thank you Nick! Kind regards Rumyana/Borislav
5/5
TrustpilotAbsolutely fantastic experience with…
Absolutely fantastic experience with KFH after the have taken over management of our property. In particular Nick (property manager) who has been brilliant and professional throughout all correspondence
Thank you for sharing your fantastic experience, Caleb. We are delighted to hear that our property management has been so effective and that Nick has provided you with professional support. Our goal is to deliver reliable and quality service, ensuring we align with our clients' needs. Please feel free to reach out if you need any further assistance.
5/5
TrustpilotMelissa = excellent
Melissa was excellent throughout my sale. She kept me updated at every stage, pushed things forward when needed, and made the whole process feel organised and under control. Her communication was clear, honest and reliable, and she genuinely cared about getting the right outcome. A pleasure to deal with.
5/5
GoogleRandall was professional, polite, and responsive throughout the process. Although there were a few challenges along the way, he made sure everything was resolved before my move-in and followed up to keep things on track. I appreciate his effort and commitment to getting everything completed smoothly in the end.
Hi Pablo, thank you for your wonderful feedback. We are delighted to hear that Randall's professionalism and commitment to service helped resolve the challenges you faced, ensuring a smooth move-in experience. We look forward to supporting you again in the future.
5/5
GoogleI had a positive experience with the agency overall. Randall was polite and respectful during the viewings, and when the prospective tenant had questions, he passed them on to me so I could share my experience of living in the property. He handled everything in a professional manner.
Hi Elena, Thank you so much for your high rating. We appreciate your feedback and are delighted that you had such a positive experience with Randall.
5/5
TrustpilotOur property manager Lily Porter is…
Our property manager Lily Porter is always extremely helpful with documentation needed. Its a pleasure working with her and Ashley at the KFH Tooting branch.
Thank you for your kind words, Kathryn. We are delighted to hear that Lily and Ashley have provided you with such supportive assistance. Our knowledgeable team is committed to delivering quality results that align with your needs. Please reach out if you need further assistance; we are always here to help.
5/5
TrustpilotMaria was so helpful
Maria was so helpful, quick to answer our queries and arranged for a contractor in no time. Thank you so much!
Thank you for your kind words, Max. We are glad to hear that Maria was so supportive and quick to assist you. Please reach out if you need further assistance in the future.
5/5
TrustpilotMy property manager Andree Woods is always very helpful
My property manager Andree Woods is always very helpful and any issue is always dealt with swiftly.
Thank you for your kind words, J A. We are pleased to hear that Andree has been so supportive and has addressed your issues promptly. Our goal is to provide reliable and quality service, ensuring our clients feel understood and valued. Please reach out if you need further assistance; we are always here to help.
5/5
TrustpilotExemplary service over many years
I phoned KFH who had been managing my property, which is being sold. I wanted some certificates to aid the sale and within minutes they had been sent to me. The member of staff Deandra Grovell-Campbell who helped me was polite,kind and extremely efficicient. In the ten years this firm has acted as my agent I have always had an exemplary and helpful service.
Thank you for sharing your experience, Mr Elias. We are delighted to hear that Deandra provided you with such prompt and efficient support. Our goal is to ensure our clients receive reliable and quality service throughout their journey. We appreciate your trust over the past ten years and look forward to continuing to assist you with your property needs.
5/5
GoogleRandal was really nice. He was the one who showed us the property and then helped out with the process of applying for the apartment. I think what I appreciate the most was how fast he always replied and was always in a great attitude.
We are thrilled to hear that Randall provided you with such great support throughout your apartment application process, Lorena. Thank you for sharing your experience. We wish you all the best in your new home.
5/5
TrustpilotGreat support from lettings manager
Nick Di Palma has been my lettings support manager and has been amazing. He is always highly professional, positive, supportive and solutions orientated. highly recommend .
Thank you for your kind words, John. We are thrilled to hear that our lettings support manager has provided you with such reliable and supportive service. If you need anything further, please don't hesitate to reach out to us.
5/5
GoogleIt has been a pleasure dealing with Randall, securing a rental for my daughter. Randall was very professional, patient in his approach, and always available to help in sometimes difficult circumstances.
Hi Olivier, thank you for your review. We are thrilled to hear that Randall provided professional support and was always available to help you secure a propertyfor your daughter. Your feedback about his professionalism and patience truly … More
1/5
TrustpilotFully managed service, poor communication, late payments, instructions ignored
I've been a landlord client with KFH since 2022, at the 1 Station Approach, Lee, London branch, originally on a lettings-only basis, and that service was fine. Earlier this year I upgraded to their fully managed service for my property at Hither Green Lane, London SE13. This has been a genuinely poor experience. Since the upgrade I have experienced: Late payments to me as landlord, with no explanation offered in advance. Repeatedly unanswered emails, and promised call-backs that never happened. Tradespeople sent to the property despite explicit instructions not to send them. I raised this with my property manager, Elliot Swaby, who said he'd follow it up, I had to chase him two weeks later for any update. It was then escalated to Jess Hare, Client Relations Manager, who has been equally unresponsive. My formal complaint was handled by Wanda Charuk, Senior Regional Team Manager. She did not reply within KFH's own stated complaints timeframe and only responded after I sent a reminder. When she did reply, her response did not reflect a full reading of the complaint I had submitted and has not replied to my follow up email. As KFH has not resolved this properly or within their own stated complaints timeframe, I am now escalating the matter to The Property Ombudsman. Would not recommend the fully managed service based on this experience. Happy to update this review if the issues are actually resolved.
5/5
TrustpilotProfessional and warm
The KFH Dulwich Village branch have that brilliant balance of being professional and extremely knowledgeable, while also being so warm and friendly. We felt we were in very safe hands for the sale of our flat. Sharon moved heaven and earth and pulled off a pretty wobbly chain of six properties - superb management of us, our buyer, and very sage advice about to handle our purchase. And she’s also good fun!! We wouldn’t hesitate to recommend them - we felt like someone was in our corner and had our best interests at heart while navigating a long and difficult process.
1/5
TrustpilotTHEFT
My mother died at th end of March and so Kinleigh decided to only pay 2/3 of April rent collected nothing in May and 3/4 of July a shortfall of £2,701. There has been no accounts sent for 16months. My mother was 88
5/5
TrustpilotOur experience with Parham Hashemi was…
Our experience with Parham Hashemi was lovely! They carried out a a house view in efficient time without disruption while we were working from home at the same time. Very happy!
4/5
TrustpilotThanking the North Finchley Branch
After attempting to sell my property for the 5th time, I am grateful that it was Liam handling the transaction. He was honest, proactive and responsive to everything that was asked. Even towards the latter end of the sale where there were doubts, his reassurance and experience to get it over the line was invaluable. Thankful to him and also to Sebastian who is head of the branch who helped advise when it was right to get back on to the market and go for the sale. Also side note to thanks to the head of Lettings, Dillon Brown who supported the rental side of things over the past few years.
5/5
GoogleI’ve recently had the pleasure of working with KFH, in particular Randall and Colin, during the re-letting of my flat, and I couldn’t have asked for a better experience. Randall was always punctual and respectful, and took real care to …
We are delighted to hear that Randall and Colin provided you with such a standout experience during the re-letting of your flat. Their attention to detail truly reflects our commitment to quality service, and we appreciate your … More
5/5
TrustpilotI recently switched to KFH and had a positive experience
I recently switched to KFH and had a very positive experience with them sorting out a leak in my bathroom. Nick, the property relationship manager who dealt with my issue, was very professional, kept me up to date every step of the way and even mediated when the contractors did a subpar job with the new pipings and helped me resolve the issue. All in all, great job!
Thank you for sharing your positive experience, Nikos. We're pleased to hear that our knowledgeable property relationship manager kept you informed and provided supportive mediation with the contractors. We apologise for any issues with the initial work and appreciate your understanding. Our local expertise aims to deliver reliable and quality results for our clients.
5/5
GoogleWe recently rented a flat in Belsize Park and can recommend Randall for his very friendly, professional and punctual support throughout. He was very responsive and always available at the end of a text, which we really appreciated. Thank you, Randall.
Thank you for your wonderful feedback, Paul. We are thrilled to hear that Randall provided you with friendly, professional and reliable support during your search in Belsize Park. Your kind words about his responsiveness and availability truly reflect our commitment to quality service, and we hope to welcome you back soon!
5/5
GoogleI’ve recently had the pleasure of working with KFH, in particular Colin, during the re-letting of my flat in Hampstead. The experience was exceptional and I couldn’t have asked for a better experience. Throughout the process Colin and team …
Thank you for your feedback, Andrew. We are thrilled to hear that our team provided you with exceptional service during the re-letting of your flat in Hampstead. Your satisfaction with our service means a lot to us, and we look forward to supporting you again in the future.
4/5
TrustpilotWe had some issues at the start. But
We had some issues with our tenancy before and when we first got our property which caused alot of things to be very stressful due to our letting agent but once we were passed on to our property manager, Nick Di Palma things went much more smoothly. He has been a huge help with any issues we have raised so far and has fought for us on a few occasions I believe if he continues to be our property manager he will make us truly love living here with kfh.
5/5
TrustpilotHighly recommend
We were lucky to have Linda Duffy from KFH Wimbledon support us in buying our new home. From start to finish, she was a great communicator and always easy to reach. Linda went above and beyond to guide us through the entire purchase process and was instrumental in helping us with issues even after the sale was complete. Her proactive approach made a big difference. We would highly recommend Linda and the team at KFH Wimbledon.
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Kinleigh Folkard & Hayward's Camden office has 1,971 reviews across three platforms: 362 on Google, 19 on Facebook (across the whole business), 1,590 on Trustpilot (across the whole business).
Kinleigh Folkard & Hayward Belsize Park Sales is rated 4.4 out of 5 across all 1,971 reviews, and 4.8 out of 5 on Google from 362 reviews.
Kinleigh Folkard & Hayward Belsize Park Sales, 38 England's Lane, Belsize Park, NW3 4UE, Camden, NW3 4UE.
