Kinleigh Folkard & Hayward Belsize Park Sales reviews

★★★★★ 5/5

Trustpilot

Mohamed and his team (Alisdair and…

Mohamed and his team (Alisdair and Chris) have been amazing. I have two properties rented out by them. They have gone out of their way to deal with any issues I’ve had and dealt with it courteously and promptly. With regards to getting tenants, they listen to your remit, and have been proactive in getting appropriate tenants which I have had difficulties with past letting agents. Whenever I call Mohammed, he gives me excellent and honest advice, and always goes above and beyond what is required of him. I am really pleased with the service KFH lettings team has given me over the years and would definitely recommend them to others.

Jamuna · 4 March 2026

★★★★★ 5/5

Trustpilot

Consistent professionalism from start to finish

I’ve worked with KFH Southfields Sales on more than one occasion, and what stands out to me is that they are not just sales agents, they are true partners throughout the process. Connor, Laura and the wider team consistently demonstrate integrity, follow-through, and clear communication. In an industry where things can sometimes feel purely transactional, KFH Southfields operate with professionalism and accountability. They say what they will do, and they do it. Having navigated more than one complex process with them, I have always felt supported and well informed. That consistency builds real trust. I would confidently recommend Connor, Laura, and everyone at KFH Southfields to anyone looking for an agent who values relationships, not just individual deals. Forever grateful!

Sylvia · 3 March 2026

★★★★★ 5/5

Trustpilot

Excellent property management

Shane has been our property manager for a year now and has been outstanding. He is always available to reach out to and has resolved issues in a timely manner and checked in afterwards to confirm they have been resolved. Would highly recommend him.

Marina · 2 April 2026

★★★★★ 1/5

Trustpilot

Money Grabbing.

We recently moved out of a property rented through Kinleigh Folkard & Hayward (KFH) after over three years as responsible tenants. The check-out process with the Battersea branch was, without exaggeration, the most aggressive and money-driven experience we have ever had with a letting agent. Despite taking genuine care of the property and maintaining it to a high standard throughout our tenancy, KFH attempted to charge us for virtually everything they possibly could. It felt less like a fair assessment and more like a deliberate attempt to maximise deductions. There was no sense of balance, no reasonable discussion, just an overwhelming focus on extracting money. In particular, our dealings with the branch manager, Tatiana, were extremely disappointing. We did not feel listened to or treated with any goodwill as long-term tenants. Based on our experience, we would strongly caution anyone considering renting through this branch. Make sure your inventory is watertight, document everything, and be prepared for a fight at the end of your tenancy.

Karen · 26 February 2026

★★★★★ 1/5

Trustpilot

Non-professional and Poor service- Disappointing.

KFH promised much and some of the staff were engaging and possessed good communication skills which suggested that they would do what they stated. Sadly, they did not do this and put forward an inappropriate 'tenant' that did not truly exist. It was a rapid tenant proposal, indicating limited investigation or validation. There was poor financial evidence. Much of this process seems to have been done by other companies and there was no consistent KFH governance/ oversight. Once in the house it was used by multiple people against the direct instruction for a family tenant. The property suffered much damage, memories of a house and home were ruined and finally the 'tenant' was evicted. Despite all of this KFH state that they did a good job, charged their commission despite not fulfilling what was instructed. It seems there is limited reflection within the company as to how they could have done this better and seem to accept that a house may be 'trashed' and KFH have no accountability.

Peter · 25 February 2026

★★★★★ 5/5

Trustpilot

Helpful and attentive property management

Lily is responsive and clear in her communication when it comes to navigating any repairs or questions we might have had since moving into this rental property. She's knowledgeable and reassuring, always professional when liaising between ourselves and the home owner, seeing each request through thoroughly.

Abigail · 9 March 2026

★★★★★ 5/5

Trustpilot

One great individual is all you need

Like every landlord , my relationship with my Managing agent is “well, when I don’t hear much from them and don’t have to fight about wrong charges/ expensive maintenance/ long gaps, then they are doing their job”. For once, I am leaving a 5-star review because someone has been going well over the call of duty to help me out of a mess I have put myself into - Ashling Arfaoui at their Clerkenwell Lettings management. In 20 years of buy to let it is the first time I feel I need to really acknowledge someone so here it is. My only fear is that they transfer me away from her 🫣😂. So, thanks Ashling !

Georges · 18 February 2026

★★★★★ 1/5

Trustpilot

Purchase of a flat

We had a very disappointing experience with this estate agent while purchasing a flat in Muswell Hill where they represented the sellers. Throughout the process, their conduct felt heavily biased in favour of the sellers, with little regard for fairness or transparency toward the buyers. Communication was selective, important information was not clearly disclosed at the appropriate time, and responses to reasonable queries were often delayed or avoided. There was also consistent pressure applied to push the transaction forward, even when legitimate concerns had not yet been properly addressed. Rather than acting as a professional intermediary facilitating a balanced transaction, the approach felt one-sided and transactional. Buying a property is a significant financial and emotional commitment, and buyers deserve honesty, transparency, and professionalism. Unfortunately, that was not our experience here.

Artemios · 16 February 2026

★★★★★ 5/5

Trustpilot

Property Manager

KFH is managing my property for years. They are great specially Shane Simpson who is my Property Relationship Manager. Shane is fantastic in what he does. He’s friendly, patient, committed and communicative. I couldn’t ask for a better property manager. Celina Burn

Ms · 31 March 2026

★★★★★ 5/5

Trustpilot

KFH provided an excellent service…

KFH provided an excellent service throughout my rental process, combining professionalism with a genuinely friendly approach. Communication was always clear and timely, which made everything smooth and stress‑free. ​ In particular, Randall was outstanding, attentive, patient with all my questions, and proactive in keeping me updated at every stage. He guided me through the paperwork, explained each step in simple terms, and made me feel confident in my decisions. I would recommend KFH, and especially Randall, to anyone looking to rent or buy in London.

Евгений · 10 February 2026

★★★★★ 5/5

Trustpilot

Note of appreciation

I wanted to take a moment to express my sincere gratitude for the exceptional service I received from Andree at KFH Recently, I experienced an issue with no hot water or heating at my house. Andree went above and beyond to assist me throughout the entire week. She consistently followed up, made calls, and coordinated with the necessary companies to ensure everything was resolved promptly. Andree’s empathy, dedication, and proactive approach truly made a difference during a challenging time. Her outstanding customer service exemplifies the high standards that KFH represents. Thank you, Andree, for everything you’ve done and caring about my family wellbeing!

Riyad · 9 February 2026

★★★★★ 5/5

Trustpilot

Excellent experience with KFH

Excellent experience with KFH during my remortgage. Fred Abayeta and Sharon Seale were outstanding throughout the entire process. Their advice was always clear, practical, and very helpful, and I felt fully supported at every stage. I was kept constantly updated and any questions or missing documents were handled quickly and efficiently. The whole process was smooth and stress-free thanks to their professionalism and responsiveness. I couldn’t recommend them more highly.

Adrian · 28 April 2026

★★★★★ 2/5

Trustpilot

It was a nightmare experience with KFH…

It was a nightmare experience with KFH as a landlord after my property was transferred from the "Let Only" service to their full management service. Whenever a tenant reported an issue, KFH would send a contractor, and invoices would be raised even when little or no work appeared to have been completed. Some of the invoices sent to me provided no clear indication of what work had actually been carried out. Their contractor, Elite Management Ltd, appeared to be completely unreliable. In my experience, they did not carry out work properly and charged excessive prices for poor-quality service. One particularly bad incident involved a kitchen sink problem. The contractor visited the property, but during the visit the entire sink pipe collapsed, causing water to flood the kitchen floor. Instead of taking any temporary measures to stop the water or make the situation safe, they simply left. The whole situation was incredibly stressful and frustrating. To make matters worse, a few weeks later I received invoices for the work that had resulted in the collapse in the first place. After a lengthy complaints process and considerable correspondence, KFH's complaints team eventually agreed to waive the invoices. However, this did not change the fact that the entire experience was extremely frustrating and poorly managed. Overall, it was a completely horrible experience, and I was very disappointed with both the management service and the contractor's handling of the situation.

H · 9 June 2026

★★★★★ 5/5

Trustpilot

I’ve had a very positive experience…

I’ve had a very positive experience with Andree Wood at KFH Lettings. Andree does a great job managing my properties and is always professional, responsive and helpful. I feel confident knowing my properties are in good hands and would highly recommend Andree and the KFH team.

Kostas · 6 October 2026

★★★★★ 1/5

Trustpilot

I rented a flat through KFH for two…

I rented a flat through KFH for two years All and any request for repairs were completely ignored. Bureaucratic inefficiency ensured that for anyone they respond to, we had to wait for months at a time. Yet they are always looking for ways to charge more, to add unnecessary penalties and make sure you understand it’s all about the money for them. The worst renting agency in my opinion. Beware

Noble · 11 August 2026

★★★★★ 1/5

Trustpilot

The absolute WORST estate agents ever

The absolute WORST estate agents EVER!!! Took over as our primary estate agent, following the aquisition of the group we used before. Not only incompetent and slow, but tried to charge us for cleaning of the property at the end of tenancy that wasn't even completed!!! Luckily, we did not have to pay anything due to a third party advisor; however, blindly following a landlord's word (even though it's ILLEGAL to charge for work that has not been carried out) is a symptom of the bigger issue - stupidity and a severe lack of any form of management of the agents at the junior level. Do NOT use for rentals if you can avoid.

Rosa · 23 May 2026

★★★★★ 5/5

Trustpilot

Great experience with KFH Beckenham

I sold my house through KFH Beckenham and from start to finish, David Rogers, Sales Ass Manager was a safe and experienced pair of hands. The marketing/viewings/offers process was seamless, unintrusive and the buyers well screened. When David wasn't around Harry Throssell was also great, infact the whole Team are exceptional. The team were totally unflappable, calm, respectful and kept my buyer informed/on track (without raising any alarms) when my onward purchase faltered a little due to the seller being away and was then slow to respond to the legal/conveyancing queries. House buying is stressful at the best of times so it's always a relief to know your agent has your back. I would highly recommend KFH Beckenham if you are considering your agent options. They may not be the cheapest (commission) but as the saying often goes, you get what you pay for (and on an expensive life choice like house moving, it's probably best to go with people who know what they're doing).

Simone · 10 January 2026

★★★★★ 5/5

Trustpilot

Excellent property manager - Shelby Lizzul-Nicolini

We are giving 5 stars due to the absolute class act and professionalism displayed by your new hire, Shelby Lizzul-Nicolini. She is an excellent communicator, her approach to mediation of tenant and landlord matters is measured, impressive and genuinely appreciated. She may have only just joined KFH, we think her brilliance deserves to be acknowledged. I expect she has a very impressive career ahead of her.

James · 15 August 2026

★★★★★ 5/5

Google

Just rented a flat through KFH. Jack was really helpful: Very well-informed, provided thoughtful advice, and extremely accessible and responsive, even outside normal business hours. Highly recommended!

Marcus · 13 June 2026

★★★★★ 5/5

Trustpilot

I found KFH to be extremely…

I found KFH to be extremely professional and helpful from start to finish, with clear communication and prompt responses to any questions asked. Lauren Daley was very pro-active and a pleasure to liaise with during the check-out process. Would highly recommend KFH as an agent.

Sarah · 10 September 2026

★★★★★ 5/5

Trustpilot

Ajay -Top Notch

I cannot recommend Ajay highly enough! As a first-time buyer, I was incredibly nervous and overwhelmed by the entire mortgage process. Ajay was there for me every single step of the way. He took the time to explain all my options clearly, answered my endless questions with patience, and made sure I felt confident in my decisions. His expertise and dedication made what could have been a stressful experience feel smooth and manageable. If you’re looking for someone professional, proactive, and genuinely helpful, Ajay is your guy!

Zulqarnain · 18 December 2025

★★★★★ 5/5

Trustpilot

Exceptional service

The property manager Jess is always very helpful. I sent her an email regarding a concern I had in the flat, and she was straight onto the issue, and communicated back very quickly. The service is exceptional.

Gill · 16 March 2026

★★★★★ 5/5

Trustpilot

I cannot thank KFH Bromley enough

I cannot thank KFH Bromley enough, especially Jack, Daniel, and the entire sales team! From day one, they were absolutely fantastic, friendly, proactive, and always on top of everything. Their in-depth local market knowledge and excellent negotiation skills were a huge advantage and made a real difference in achieving an exchange in just seven weeks, which is incredible in the current market. They truly exceeded all expectations, going above and beyond to make the process smooth and stress-free. Communication was brilliant, and nothing was ever too much trouble. If you are looking for a team that genuinely cares, knows the Bromley market inside out, and gets results fast, I highly recommend KFH Bromley, a huge shout-out to everyone there for making this happen!

Peter · 12 December 2025

★★★★★ 5/5

Google

Randall helped my partner and I find a short term let at quick notice. He was very attentive, helpful and friendly and made the experience very easy from start to finish through good communication and delivery. Thank you Randall.

Leonie · 17 February 2026