Kinleigh Folkard & Hayward Belsize Park Sales reviews

★★★★★ 5/5

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Linda Duffy at KFH handled the sale of…

Linda Duffy at KFH handled the sale of our house in Wimbledon and was excellent throughout. She got us six offers and provided the guidance we needed so we could weigh them properly rather than just chasing the highest number, the buyer we chose was the right one and stayed the course to completion. What stood out most was how proactively she managed the middle of the process. She chased the buyer's side for updates without being asked, spotted when enquiries had gone astray at our solicitor's office and produced the evidence that helped us untangle it, and was consistently quick to come back to us. We were selling while preparing to relocate abroad, and Linda made a genuinely stressful few months a lot more manageable. Would recommend her without hesitation.

Jason · 27 August 2026

★★★★★ 5/5

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Exceptional Support and Professionalism

I cannot speak highly enough of Lauren Daley, Senior Property Relationship Manager at KFH. We recently found ourselves in a highly stressful and complicated situation with extremely difficult, uncooperative tenants. Lauren stepped in and handled the entire ordeal with absolute professionalism, grace, and tenacity. During a recent property inspection, she expertly navigated a very challenging and hostile environment, maintaining her composure while ensuring she gathered the exact information and evidence we needed. More importantly, her unwavering perseverance directly resulted in securing vital signatures on a time-sensitive legal document, resolving a massive headache for us as landlords. Her communication has been flawless, keeping us updated every step of the way, and she has given us immense peace of mind during a very tough time. If you need a property manager who will genuinely go to bat for you, handle the hard conversations, and get results, Lauren is exactly who you want in your corner. Thank you, Lauren, for your brilliant work!

Sarah · 29 June 2026

★★★★★ 1/5

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My experience with Temi Ogunbanjo was…

My experience with Temi Ogunbanjo was very disappointing. I viewed a property and had a very positive interaction with the agent. I was asked to provide detailed information about myself, discuss my move-in date and even leave a review following the viewing. Based on these conversations, I felt that my application was being seriously considered. However, after providing all the requested information, communication completely stopped. I sent email and text message requesting an update, but received no response at all. I understand that properties can be let to other applicants and that not every application is successful. What I find unacceptable is the complete lack of communication and basic courtesy. A simple update would have allowed me to continue my search without losing valuable time. As someone urgently looking for a home for myself and my children, I waited 6 days expecting feedback that never came. This left me with a very negative impression of the service and professionalism I received.

Alesia · 17 June 2026

★★★★★ 5/5

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Amazing experience

I cannot thank Linda Duffy enough for her incredible support during my recent flat purchase. She went above and beyond at every single step of the process. Linda was always just a phone call or email away, ready to assist with any queries and guiding me smoothly through to completion. If you want a stress-free property purchase with an estate agent who genuinely cares, look no further than Linda!

Andreia · 28 August 2026

★★★★★ 5/5

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Above and beyond care to help us find our family home

Melissa was exceptional throughout our house search and genuinely went above and beyond at every stage. Rather than simply sending property listings, Melissa took the time to understand what was important to our family and proactively reached out whenever she thought a property might be suitable. She regularly suggested areas for us to explore, shared valuable local knowledge, and provided honest, thoughtful advice based on her experience. What stood out most was how much she genuinely cared about helping us find the right home, not just completing a transaction. We always felt that she had our best interests at heart and was invested in helping us make the right decision for our family. Melissa was professional, responsive, knowledgeable, and incredibly supportive throughout the process. Her dedication and personal approach made a real difference, and we would not hesitate to recommend her to anyone looking for a property. Thank you, Melissa, for all your hard work, guidance, and care.

Sonia · 10 June 2026

★★★★★ 1/5

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I have just wasted two and a half hours…

I have just wasted two and a half hours of my time driving to view a house that the agent couldn’t get into because of poor communication with the seller. Highly unprofessional. The house itself was very misleading from the photos displayed. I would recommend a visit before booking a viewing for the property on Cannon Hill. Problematic giant tree just yards from the property that would most likely not letting in any light and a huge block of flats next door with scaffolding. Just giving you a heads up if you want to view it. Agent made no attempt to make things better either. Not going to bother with this lot again.

Tanya · 28 May 2026

★★★★★ 1/5

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Terrible experience

Terrible experience from Bayswater branch. Offer was accepted, I asked for confirmation on flooring (it was being replaced and was TBC) agent agreed to check with landlord. Heard nothing back for 3 days - I called to ask for an update and was told they'd rented to another person instead who didn't ask questions. Valentina the manager was rude and dismissive and hung up on me. I called back to ask them to send me complaints contact - they never did. Called up their regional manager and complained - he was zero help and although said he would follow up - never did. AVOID. they are the type that gives estate agents their bad name.

Dan · 29 April 2026

★★★★★ 1/5

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Terrible experience

Terrible experience from Bayswater branch. Offer was accepted, I asked for confirmation on flooring (it was being replaced and was TBC) agent agreed to check with landlord. Heard nothing back for 3 days - I called to ask for an update and was told they'd rented to another person instead who didn't ask questions. Valentina the manager was rude and dismissive and hung up on me. I called back to ask them to send me complaints contact - they never did. Called up their regional manager and complained - he was zero help and although said he would follow up - never did. AVOID. they are the type that gives estate agents their bad name.

D_B · 29 April 2026

★★★★★ 5/5

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Outstanding Property Manager, A Real Asset to KFH

I’ve had an excellent experience with my property manager, Maria. Previously, I hadn’t been particularly satisfied with KFH, but that completely changed once she took over the management of my property. In fact, I’ve chosen to remain with KFH largely because of her. Maria is consistently responsive. She is professional, approachable, and very reliable. I have complete confidence in her advice and knowledge, which is incredibly reassuring as a landlord. What really sets her apart is the care she takes in both her communication and the service she provides. She genuinely cares, which makes a real difference!

Sally · 28 April 2026

★★★★★ 4/5

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Two years with KFH; Not without its bumps, but Lily Porter is the reason this isn't a two-star review

Two years with KFH. It's been a mixed experience, if I'm honest. The early period was rocky; the transition into the property wasn't handled as smoothly as it could have been and we spent a fair amount of time feeling like we were chasing rather than being looked after. Not a great start. Things have changed considerably in the last six months, and the reason has a name: Lily Porter. Since taking over as our property manager, Lily has been everything you'd want from a dedicated point of contact, prompt, reachable and genuinely helpful when navigating a set of issues that were anything but straightforward. She manages expectations honestly, follows up without being chased, and gets responses from the landlord when they're needed rather than when it's convenient. She's singlehandedly shifted how we feel about KFH as an organisation. That's not a small thing. KFH, hold onto this one.

Sid · 27 April 2026

★★★★★ 5/5

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We cannot thank Ivan Marla at E Dulwich…

We cannot thank Ivan Marla at KFH (E Dulwich) enough for helping us secure our new rental property ! As a family with 2 young kids looking for a home in a very competitive market, Ivan was a beacon of professionalism and efficiency. He listened carefully to our needs (kid-friendly neighborhood and close to schools, etc.) and only showed us properties that truly fit our criteria. His communication was brilliant throughout the entire process, he was open and honest at all times, and even called on his days off to ensure he keeps us informed, which kept me at ease. Thanks to his dedication, we found a great home and finalized everything smoothly on schedule. I would highly recommend Ivan :)

Rahul · 27 April 2026

★★★★★ 5/5

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Great care

I am writing to share my exceptionally positive experience with Holly at KFH. Holly has been an absolute pleasure to work with throughout our recent interactions. Her professionalism, dedication, and expertise truly set her apart. She consistently went above and beyond to ensure that every detail was handled with care, making the entire process seamless and stress-free. It is rare to find someone so committed to providing top-tier service, and I cannot recommend her highly enough to anyone looking for a reliable and supportive professional at KFH.

Youssef · 14 April 2026

★★★★★ 1/5

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Letted a flat through KFH west london

Letted a flat through KFH in west London. Was bombarded by calls and emails for the following month from multiple KFH offices regarding other letting opportunities - despite having made it very clear that I had already moved into one of their flats. Agents were consistently rude, dismissive and at one point threatened eviction proceedings because I didn’t want them showing the flat to potential buyers on Sundays. Hounded me for a decision up until the point I transferred them money for the deposit, at which point they couldn't properly keep track of the fact I had already sent them money, and then they started with aforementioned. They’ve overvalued the flat I was staying in which led to them showing the flat multiple times a week to potential buyers for the duration of my tenancy. It’s been on the sales market for ages and I don’t expect them to find a buyer given their tactics. All in all - highly unprofessional and would never recommend them to anyone looking to buy or rent, and found myself regretting letting the flat due to their nuisances caused.

A · 12 April 2026

★★★★★ 5/5

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Star Agents a representation of professionalism

I had the absolute incredible professional and proactive agent namely Emirson Hajrizaj who was an absolute trooper who took me through the entire process of buying my first property and all the good poket areas within South East London. I was extremely impressed with his dedication and attitude towards finding a property that was not only suitable but also ideal for my business. I would highly recommend that these guys represent an example of ideal agents and they really care for your future and well being. Thanks Emirson, I will definitely hit you up for my next buy. Thanks again for being so patient and understanding through the entire process. I wish you guys well and hope to see you soon for my next property.

Pav · 8 March 2026

★★★★★ 5/5

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Since Lily Porter began managing our…

Since Lily Porter began managing our rental property, the difference has been noticeable straight away. Our emails are answered quickly and clearly, which makes everything much easier as a tenant. Any maintenance issues or jobs we’ve reported have been dealt with promptly, and it’s reassuring to know things are actually followed up and completed. Lily has been very helpful, professional, and proactive throughout. It’s made a real improvement to our experience renting the property. Thank you, Lily!

Isobel · 16 March 2026

★★★★★ 5/5

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Excellent Service by Andree

My Experience is great because of the one person who always provides an excellent services, my manager Andree, she has maintained an excellent services over the last couple of years. I would not have used Kinleigh Folkhard and Hayward, had the services not been as good as it was. Congratulations Andree, for always being there for me. Paul Smith. Paul Smith Property 25 Wiltshire Road Orpington Kent BR6 OEY

Paul · 6 May 2026

★★★★★ 5/5

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Nick Di Palma is a huge asset to KFH

Nick Di Palma is a huge asset to KFH. He is prompt, efficent and to date has always done his best to get an issue resolved for the best outcome for the landlord an the tenant. As a landlord this makes my life easier and this is why I pay the managing fee to KFH. It is helpful to know that I can rely on Nick.

Trish · 22 May 2026

★★★★★ 1/5

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A “Fully Managed” Service That Left Me Managing Everything

A textbook example of how a “fully managed” service can become anything but. My property was originally managed by a small independent agency that was responsive, communicative and gave me confidence that my property was being looked after. After the agency was acquired by KFH, the quality of service changed dramatically. There was almost no communication about the takeover, no proper introduction, explanation of what would change or reassurance about continuity. Almost immediately, my rental payments became problematic. Rather than acknowledging how serious this was, I was asked to “bear with them” while KFH resolved its internal issues. Unfortunately, this was only the beginning. Throughout the tenancy, I experienced repeated basic management failures. KFH exceeded agreed spending limits without obtaining my authority. When challenged, they said they believed they had acted in my “best interests.” But a managing agent should not decide that agreed financial limits no longer apply. On another occasion, I was encouraged to replace furniture because KFH told me the tenants intended to renew. Shortly afterwards, the tenants served notice and left. KFH responded that they could not control what tenants told them. That missed the point: I incurred the expense because I relied on advice from my managing agent. Communication between KFH departments also appeared poor. One team handled notices while another discussed renewals, and information was inconsistent. I frequently found myself joining the dots between departments that should have been communicating internally. The clearest example came at the end of the tenancy. I specifically opted out of KFH’s utility-switching service. KFH confirmed in writing that all related actions had been cancelled and that transferring the utilities would be my responsibility. Despite this, the utilities were transferred anyway. KFH later admitted that its utility partner had ignored the cancellation instruction. Yet instead of resolving the problem, KFH told me the transfer could not be reversed and that I would have to deal with the consequences myself. They confirmed the service was cancelled, carried it out anyway, admitted the error was caused by their contractor, and still left me to resolve it. By the end of the tenancy, I had lost confidence in the service. I personally prepared detailed responses supporting proposed deposit deductions with inventories, invoices and written explanations. Despite paying for fully managed property management, I was doing much of the work myself. The adjudication raised further concerns. Evidence requested during the process was apparently not supplied, and some claims failed because supporting evidence I would expect a professional managing agent to obtain or submit was missing. Regardless of whether every claim would have succeeded, a landlord paying management fees should not have to wonder whether their case was presented properly. The formal complaints process was equally disappointing. Each failure received a separate explanation or justification, but nobody appeared willing to acknowledge the overall pattern. Even where KFH accepted mistakes, the practical consequences remained my responsibility. After speaking to several other landlords in the same building, I learned that many had experienced similar problems following KFH’s takeover. I can speak only about my own experience, but those conversations suggested it may not have been isolated. A fully managed service is not cheap. Landlords pay for professionalism, competence, communication and protection of their interests. Instead, I repeatedly found myself chasing updates, correcting mistakes, dealing with suppliers, preparing evidence and managing matters I had specifically paid KFH to handle. The greatest irony is that KFH’s management service created significantly more work for me than it removed. After two years, I am left with one simple question: what exactly were my management fees paying for? Based on my experience, I cannot recommend KFH’s property management service.

Aneta · 15 September 2026

★★★★★ 5/5

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PM Andree is great

My experience with KFH has been made genuinely positive thanks to Andree, the Property Manager. Her professionalism, responsiveness, and deep knowledge, supported by her long tenure, have consistently set the standard. She has been outstanding throughout, ensuring clarity, continuity, and a steady hand whenever needed. To be clear the 5* rating is for her. The wider organisation has areas it can continue to strengthen, Andree’s commitment and reliability have been exceptional. She is the reason our interactions have been smooth and well‑managed, and we are grateful for her support.

D · 7 September 2026

★★★★★ 3/5

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A bad experience with one saving grace

Our experience renting with KFH has been mixed. The initial offer and contracting process for our flat in Balham which we moved into in 2024 went smoothly with great communication thanks to Alize. We then had issues once we moved in with the first property manager we were given, which included not replying to emails or returning phone calls when we reported a broken washing machine and dishwasher. It took two months for our dishwasher to be fixed and three months for our washing machine, at which point we had spent hundreds of pounds and many hours lugging laundry to and from the laundrette. This was finally resolved by senior management in KFH once we filed a complaint. After this, we had a new property manager - Shane - take over. Shane was communicative, friendly, and did things for us in a timely manner from when he took over until after we’d moved out. It was a welcome change from our former property manager, and went a long way to improving our experience with KFH. Thank you Shane! The final nail in KFH’s coffin for us was that they contacted us to start booking viewings of our flat which was for sale, without telling us the property was being sold. The shock and disappointment of finding out that your home is for sale - live, online, and on the market - from someone asking to come view it the next day at 5pm is not one anyone wants, and KFH admitted there’d been a miscommunication and they’d ‘forgotten’ to tell us that our landlords were selling our home (to make clear this was separate of our property manager who did his best for us). My review would be 1 star if it wasn’t for Shane’s property management bringing my rating up. I generally wouldn’t recommend renting with KFH.

Cally · 3 September 2026

★★★★★ 5/5

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★★★★★ Excellent Service from Start to…

I recently sold my property and purchased a new home with the help of Millie Winfield, and I couldn't be happier with the service I received throughout the entire process. When the seller of the property we were purchasing pulled out, Millie helped us find another home. Buying a home can be stressful, but Millie kept me fully informed at every stage, provided clear advice and was always available to answer any questions. She took the stress out of the entire process. What impressed me most was her dedication and commitment to keeping everything moving forward. She proactively liaised with solicitors, buyers, and other parties in the chain, helping to resolve issues quickly and ensuring the transaction progressed as smoothly as possible. Her market knowledge, attention to detail, and excellent communication gave me confidence throughout. I genuinely felt that she had my best interests at heart and went above and beyond to make what can be a challenging process much easier. I would highly recommend KFH to anyone looking to sell or purchase a property. Her hard work, professionalism, and support made a significant difference, and I am extremely grateful for everything she did. Thank you for helping me successfully sell my property and find my new home.

Aydin · 2 September 2026

★★★★★ 5/5

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KFH found us our buyers within 5 days…

KFH found us our buyers within 5 days of the house going on the market. It was a complicated sale and Melissa was exceptional in her support and guidance. Deana was equally as helpful. Calls were always answered and emails responded to. All in all I would highly recommend the sales team at Chislehurst.

Jason · 18 July 2026

★★★★★ 5/5

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Holly and Caroline are the reason I stayed with KFH

I had a great time working with KFH over the past decade as an overseas landlord. I would say brand and people are what really make a difference there. Holly Ormonde as my Property Manager and Caroline Duvergier as the Regional Branch Director are excellent at their job and have truly looked after my property over the years. Both are highly competent, responsible and efficient, always providing the best solutions / advices at the right time. Holly is always helpful and responsive, resolving issues in a timely manner. Caroline has been at the leadership role for a long time and does a fantastic job overseeing the entire operation, making sure every customer’s request gets answered, no matter big or small. They are the reason I chose to stay with KFH for this long and I will always be grateful for their support and service.

Iris · 14 August 2026

★★★★★ 5/5

Google

We recently relocated from Paris and used KFH to find our flat in the area. We worked with Jack, who was absolutely brilliant throughout the whole process: reassuring, transparent about how the UK rental market works, and incredibly responsive. He went out of his way to help us move in as quickly as possible. Couldn't recommend him enough!

France · 1 June 2026