Trusted Agent profile · Camden
Verified
★★★★★
1,971 reviews across 3 platforms
38 England's Lane, Belsize Park, NW3 4UE, Camden, NW3 4UE
Kinleigh Folkard & Hayward's office in Camden, at 38 England's Lane, is rated 4.4 out of 5 across 1,971 reviews on three platforms, including 362 Google reviews rated 4.8.
362
Reviews on Google
This office
19
Reviews on Facebook
Business-wide
1,590
Reviews on Trustpilot
Business-wide
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
TrustpilotLily has been great
Lily has been great: speedy, attentive and very diligent. A great service
Thank you so much for your kind words, Feisal. We're thrilled know that you were provided with speedy, attentive, and diligent service. Your feedback inspires us to continue delivering quality and trustworthy support, and we can't wait to welcome you back soon!
5/5
TrustpilotI’ve had a great experience dealing…
I’ve had a great experience dealing with Lily Porter, Senior Property Relationship Manager at KFH, managing our rented property in London. As we are based overseas, her quick responses and efficient handling of tenant issues are especially valuable. Communication is clear and reliable, giving us real peace of mind. A professional and dependable service, I’d happily recommend her.
Thank you for sharing your experience, Nick. We are delighted to hear that Lily's quick responses and clear communication have provided you with peace of mind while managing your property. Our knowledgeable team is committed to delivering reliable and supportive service, ensuring truly successful outcomes for our clients. We appreciate your recommendation and look forward to continuing to align with your goals.
5/5
GoogleFantastic end-to-end experience as tenant. Thanks to Jack for his reactivity and professionalism
Thank you for sharing your wonderful experience with us, Simon. We are grateful for your praise of Jack's professionalism and quick response. Our team is dedicated to delivering reliable and quality support to our clients. If you need any further assistance, please do not hesitate to reach out to us.
5/5
Trustpilot100% recommend KFH West…
I wholeheartedly recommend KFH West Wickham. Laura is a stand out professional and she and the team work hard - they delivered in every respect from start to finish. I've sold a few properties in my time but never had service so good from an estate agent - responsive, great marketing and fantastic communication! Thank you to Laura and team.
5/5
TrustpilotMaria Sanchez has been excellent
Maria Sanchez has been excellent: very responsive and takes ownership.
Thank you for your kind words. We truly appreciate your feedback. We're delighted to hear that Maria has been so responsive and has taken ownership of your needs. Our team is committed to delivering quality results and supporting our clients every step of the way. If you have any further thoughts to share, please feel free to reach out to us.
5/5
TrustpilotWest Wickham branch
West Wickham branch. Laura and her team including Holly, Harry and Emma were excellent! Very friendly, knowledgeable and efficient. Gave great advice and managed the whole process really well. Thank you!
1/5
TrustpilotExtremely poor service
My experience with the Canada Water branch was incredibly frustrating, easily the worst I’ve had with a letting agent. From the start, the process was chaotic and poorly managed. We were left waiting for over an hour with no real communication, and even after more than six weeks, the agreement still wasn’t finalized. The agents came across as disorganized and lacked basic ownership of the process. I had to repeatedly chase for updates and push things forward myself, which is completely unacceptable. Overall, a very disappointing experience and far below what you’d expect from a professional service.
5/5
TrustpilotAmazing experience from start to finish…
Amazing experience from start to finish - thank you for all your support. So excited to move in! Thank you Melissa and team!
1/5
TrustpilotUseless incompetent company
Useless incompetent company. They screwed up paperwork at beginning of tenancy. Then try and blame landlord saying we didn’t read paperwork, nothing about their own incompetence and failure to audit their own staff. They refused to provide legally obligated paperwork. They withhold money. They refuse to resolve. Their customer service is incompetent and doesn’t respond and doesn’t resolve. Their executives hide behind complaints processes and doesn’t actually know what they are talking about, spouting incorrect illegal drivel. They shared private banking details to third parties and kept them visible for over one month. They attempted to force commission on 24 month tenancies that don’t exist. Their only response to anything is forcing ‘upsells’ constantly and breaking laws. They are a shameful company. Avoid them at all costs.
5/5
GoogleColin and Randall are fantastic and helped us secure great tenants! From the start they gave an honest appraisal of our property, what it would achieve in the current market (and they delivered on the price) they were so helpful and efficient with the handover and changing of our new tenants, I would highly recommend them.
Thank you so much for your kind words, Katie. We're thrilled to hear that Colin provided you with honest appraisals and Randall with reliable support in securing great tenants. Your recommendation means a lot to us, and we look forward to serving you again in the future!
5/5
TrustpilotThe team at KFH Kennington
The team at KFH Kennington were extremely helpful. Specifically Ella, whom supported me throughout the entire process. From start to finish, Ella was extremely professional and friendly. Her expertise and dedication made what could have been a stressful experience feel smooth and manageable.
5/5
GoogleHad a great experience with the folks at KFH. Highly recommend Sam Miah. He was a consummate professional from start to finish.
Thank you for your kind words, Sasha. We appreciate your recommendation and look forward to welcoming you back soon for more quality support.
5/5
GoogleRandall was amazing helping and giving me advice. He was very helpful and was happy to help with anything I needed to know! Great communication to
Thank you for your wonderful feedback Yasmyn. We are pleased that Randall provided you with amazing support and great communication.
1/5
TrustpilotPoor service across a number of branches
I’ve been to a number of viewings across different branches and the overall service I’ve received has been consistently poor. Staff don’t give you much time and are quite blunt. Given this is a role requiring people skills, more training is required of staff. There’s also the sensitivity of buying a home which is often overlooked. The process of putting in an offer is quite long and they don’t discuss with you, they just send you a link.
4/5
TrustpilotProfessional service & excellent photos!
The Camberwell branch sold our flat - Anthony and his team were great, professional and with good advice from the start, excellent photos and a walk-through video which really made the difference for our unusual property. And they stepped in again at the end to get the deal agreed across the whole chain. We would use them again!
5/5
TrustpilotKFH Beckenham/Jesse Jacobs
I would like to say thank you to Jesse Jacobs at KFH Beckenham for all his support through out the whole process of renting the property very quickly. He was very helpful and straightforward. He was able to fulfill our needs with a good result. Thank you Jesse. Kind regards from Stella N.
1/5
TrustpilotBranch Draker KFH Sloane Square Estate & Lettings
Branch : Draker KFH Sloane Square Estate & Lettings If you are tenants, avoid this agency at all costs! It’s an absolute disaster. During my three years of renting through them, every time I asked for something, I received no answer. However, the one time their bank details changed and my rent payment was delayed by just 48 hours, I immediately got a threatening email! When I moved out of the flat, which had been poorly maintained by the landlord, it took them one whole month to return my £3,000+ deposit. Timeline of events: • Tenancy ended on March 9, with a full professional cleaning carried out by the company recommended by the agency itself. • March 19: WhatsApp from my landlord, “I released the deposit yesterday (Jack).” • March 20: Email from the landlord, “Yes, please do so. I told Jack from the agency already!” • March 23: Email from Jack, “Please liaise with Mr. Dragone to release the full deposit as instructed by Ms. Wesseloh.” • March 27: Email from my landlord, “Let’s bring this to an end, please. I agree to your proposal below.” • April 1: WhatsApp from landlord, “I don’t have time to argue any longer. I’m informing Robert now regarding the release.” • Then another message from the agency - same day - “The landlord has confirmed to proceed with the agreed deduction of £120 + VAT (£144). I have passed this to the post-tenancy team for processing.” • Finally, I received my money back on April 10, more than a month later! The check-out report even stated that the flat was in the same condition as at check-in, except for a few minor carpet stains. « The bathroom door handle was missing at the start of his tenancy, and the bathroom window appears to be in much the same condition as it was at the start of the tenancy. The toilet I do not see any real difference. The carpet there are some minor additional marks, excluding the marks caused by the door rubbing on the carpet » The only person who truly helped me was Mitchel McKnight, who did his best to mediate between the dishonest landlord and me, thank you, Mitchel! Unfortunately, since their merger with KFH, this agency suffers from a total lack of accountability from the different departments.
5/5
TrustpilotI recently bought a property through…
I recently bought a property through KHF and the experience was pleasant. I would like to thank Linda for being extremely helpful, responsive and supportive throughout the entire process providing clear guidance along the way. Linda, Jimmy and Vinay were thorough, proactive and professional and would definitely recommend their services.
5/5
TrustpilotExceptional Support and Great Results
I had an excellent experience with KFH Mortgage Advisors. Diego Guerra and Heather Jones were incredibly supportive throughout the entire process. They took the time to understand my situation and went above and beyond to find the best deal available. Their professionalism, clear communication, and dedication made everything much easier and stress-free. I highly recommend their services.
5/5
GoogleLiked the experience, everything went smooth and professional. Big thanks to Bronte helping me land a place to rent
Thank you for the feedback Sofia. We are glad that everything went smoothly. Your experience reflects our commitment to excellent customer service and we look forward to supporting you again in the future.
1/5
TrustpilotFailings by KFH
Feedback from my Review on here was from KFH: Thank you for sharing your experience with us. We apologise for the lack of clarity regarding the renewal terms and understand how disappointing this must have been. We strive for reliable and supportive service, and your feedback highlights areas where we can improve. Please feel free to reach out to us directly to discuss this further. Why don’t you call me?? I’m happy to discuss your attrocious service. You haven’t even provided a name of someone to speak to. You really read g other reviews do not care about customers.
5/5
TrustpilotBrilliant experience
I’ve had a brilliant experience for the last 4 years. Andree wood has been so helpful with anything that needs to be done, and is so prompt in doing it!! Cannot fault her!! Amazing. Please never leave the best there is!! Thanks lovely x
Thank you for sharing your wonderful experience, Jo. We are thrilled to hear that Andree has been so supportive and prompt in assisting you. Our goal is to provide reliable and quality service, and it's gratifying to know we've achieved that for you.
5/5
TrustpilotI cannot recommend the Ealing branch of…
I cannot recommend the Ealing branch of Kinleigh Folkard & Hayward highly enough! Martin and Chris were so helpful. The sale was complicated, as it was the result of a sudden death in my family. I do not live in London, but that didn’t matter. They were in touch on a regular basis and we were selling the flat during the cost of living crisis, which made things really difficult. Martin and Chris are an example of how all estate agents should be and proof that not all estate agents are untrustworthy. Thank you.
1/5
TrustpilotI began renting a flat with Draker and…
I began renting a flat with Draker and was impressed by their quick responses. However since the merger with KFH I have been very frustrated. They are quick to take their fee and slow to provide service. Waiting nearly two months for KFH to address a matter of reference checking is wholly unacceptable and demonstrates a lack of professionalism. I would suggest thinking twice before using this firm
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Kinleigh Folkard & Hayward's Camden office has 1,971 reviews across three platforms: 362 on Google, 19 on Facebook (across the whole business), 1,590 on Trustpilot (across the whole business).
Kinleigh Folkard & Hayward Belsize Park Sales is rated 4.4 out of 5 across all 1,971 reviews, and 4.8 out of 5 on Google from 362 reviews.
Kinleigh Folkard & Hayward Belsize Park Sales, 38 England's Lane, Belsize Park, NW3 4UE, Camden, NW3 4UE.
