Trusted Agent profile · Cambridge · Cambridgeshire
Verified
★★★★★
432 reviews across 2 platforms
191 Mill Road, Cambridge, Cambridgeshire, CB1 3AN
Part of Martin & Co, see every office.
Martin & Co's office in Cambridge, Cambridgeshire, at 191 Mill Road, is rated 4.6 out of 5 across 432 reviews on two platforms, including 415 Google reviews rated 4.7.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Very nice experience. Our agent, Federica Petrocca, was very kind and helpful at all times. I very much appreciated that she was able to speed the process so I ...Read all 2 from sellers
I commissioned Martin & Co Cambridge to find a suitable tenant for my city centre property and have been extremely impressed by the service I received and the ...Read all 3 from landlords
Waisum was very helpful, professional and extremely prompt with communication. Would definitely recommend him and Martin & Co, I had very pleasant experience ...Read all 7 from tenants
The multi-award winning branch of Martin & Co Letting & Estate agents in Cambridge is located on Mill Road in the heart of the city. The agency has an excellent local reputation and a dedicated team of friendly, professional, well-trained and highly-qualified staff. We are proud to be the top-rated letting agent in Cambridge on the UK's largest customer review site for the property industry, and winners of 3 recent awards for customer service.
Every review we hold for the Cambridge office, from every platform, shown as written. First names only.
1/5
GoogleI have been renting a property let by Martin & Co for almost 3 years and the experience was very good with them. However it has been impossible to get my deposit amount back. Its been more than a month since I left the property and I have tried calling the branch and sending emails to them regarding my deposit but there has been no response from them.
5/5
GoogleOur Tenancy had been managed by Tyler. She has been really great and understanding. Responsive and approachable.
1/5
GoogleI have been renting a property let by Martin & Co for almost 3 years and the experience was very good with them. However it has been impossible to get my deposit amount back. Its been more than a month since I left the property and I have tried calling the branch and sending emails to them regarding my deposit but there has been no response from them.
5/5
GoogleVery good estate agent (coming from a landlord) would highly recommend
5/5
GoogleAs a landlord, I am so impressed with the staff. They respond quickly, are friendly, helpful and resourceful. I am so glad that I chose to use them to be my agent.
5/5
GoogleMartin & Co is the best Agency and we are really happy with their great and professional services. Also, we would like to say sincere thanks to Victoria White for her awesome support.
5/5
GoogleEleanor P was fantastic all throughout the process of finding and securing my new rental. From my initial enquiry her responses have been quick and friendly. I specifically had a personal worry about my referencing being approved; she gave reassuring and helpful advice. Martin & Co also helped quickly resolve a number of issues with the property when I first moved in. The business, and specifically Eleanor, have only been professional in my experience. Thanks!
5/5
GoogleAlways a pleasure to work with Martin and co- the whole team is repsonsive, efficient and profesional. Special mention to Sarah and Eleanor who are consistently excellent!
5/5
GoogleI have been a landlord using Martin & Co for more than 5 years. There were some problems early on but the staff who are currently in place work very well. My three properties are well managed and promptly maintained.
5/5
GoogleExcellent customer service. Sarah and Eleanor were both amazing and very helpful, made all application process very easy for us and our flat is just perfect. Thank You both for all Your help. 100% recommend
5/5
GoogleI recently moved to Cambridge and was lucky to have Martin & Co as my letting agent. Both Sarah Beedel, who conducted the viewing and Joe Hood, who finalised the letting were outstanding. Very efficient, approachable and helpful! Great team, even after having moved in they both still check on me and ensure that I settled in well. That personal touch makes all the difference!
5/5
GoogleExcellent customer service. Sarah and Eleanor were both amazing and very helpful, made all application process very easy for us and our flat is just perfect. Thank You both for all Your help. 100% recommend
5/5
GoogleI had a great experience with this agency. Eleanor was very helpful and efficient when helping me with the reference process. If you are looking for a letting agency in Cambridge, this is the one!
5/5
GoogleExcellent customer service. Sarah and Eleanor were both amazing and very helpful, made all application process very easy for us and our flat is just perfect. Thank You both for all Your help. 100% recommend
5/5
GoogleGreat experience setting up a tenancy with Aleksandra from Martin & Co, she's always been very prompt to reply and made the whole process smooth and easy!
5/5
GoogleReally impressed by the Martin and Co service. On very short deadlines Eleanor went out of her way to ensure a quick transition for me into a great rental in Cambridge, well done ! highly recommended.
5/5
GoogleHarry Jones from Martin & Co (Cambridge branch), has been helpful throughout! It was our first renting outside of university accommodation, he has been kind and helpful. Thank you, we recommend.
5/5
The Trusted AgentPerfect Service
Waisum was very helpful, professional and extremely prompt with communication. Would definitely recommend him and Martin & Co, I had very pleasant experience and I look forward to the coming tenancy with full confidence in their management.
5/5
GoogleI have been in a property managed by Martin and Co for 2 years now and it has all been great. Fast response, professional treatment, and far more importantly, a humane relation that makes you feel they understand that being a tennant doesn't make your needs less important
5/5
GoogleEleanor and the team were excellent from start to finish. The process was very straightforward and everyone was super friendly and a pleasure to work with. Thanks! From Andrew, Gem and David Bowie the cat.
5/5
GoogleUsed the find tenant only service. Matthew and his team were polite and efficient. A suitable tenant was found and moved in within the week. I received regular communication and sound advice. Will certainly use again.
4.4/5
The Trusted AgentVery helpful
Federica was really professional and great to deal with. She took the time to explain the process and guide me through it which was much appreciated especially under the current circumstances
5/5
GoogleMartin & CO is the best company with a professional and dedicated team. I strongly recommend all team from 191Mill Road, Cambridge, especially Eleanor, Sarah, Federica. Thank you for my sweet home!
5/5
GoogleWe received excellent service from Federica at Martin & Co in Cambridge, right from her initial response to our request for a house to a let, through to the preparation of contracts and arrangements for access to the property. She understood our needs and the time pressures that we were under, yet also exerted no pressure during times of uncertainty that invariably arise during property transactions and moves. Always polite and courteous and when a problem arose she and her colleagues were happy to help sort out. A positive experience all round so far.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
3 reviews from landlords, rated 5.0 out of 5 on average. For example, Neil wrote: "I commissioned Martin & Co Cambridge to find a suitable tenant for my city centre property and have been extremely impressed by the service I received and the ..."
7 reviews from tenants, rated 3.6 out of 5 on average. For example, Amy wrote: "Waisum was very helpful, professional and extremely prompt with communication. Would definitely recommend him and Martin & Co, I had very pleasant experience ..."
