Trusted Agent profile
Verified
★★★★★
7 reviews from tenants · all 419 reviews
191 Mill Road, Cambridge CB1 3AN
7 reviews of Martin & Co's Cambridge office come from tenants, rated 3.6 out of 5 on average. We know the reviewer is one of the tenants when they told us, ticked it on the review form, or the review says so. Checked 9 October 2026.
7 reviews from tenants, from every platform, shown as written. First names only.
5/5
View AgentsPerfect Service
Waisum was very helpful, professional and extremely prompt with communication. Would definitely recommend him and Martin & Co, I had very pleasant experience and I look forward to the coming tenancy with full confidence in their management.
4.4/5
View AgentsVery helpful
Federica was really professional and great to deal with. She took the time to explain the process and guide me through it which was much appreciated especially under the current circumstances
5/5
View AgentsWashing machine issue// Amelia Perez
My boyfriend and I are renting an apartment in at Matthews Gardens and recently we started to experience some problems with the washing machine. We contacted the agency to let the know and the agent in charge to deal with it was Amelia Perez. She was not only very professional and quick dealing with the issue, but also, very kind, super helpful and understanding. And because her professionalism, our problem was resolved in only few days. We have been so lucky to have had her in charge of our problem!! So, thank you very very much again for everything and also to our landlord. Regards, Neil and Sara
1/5
View AgentsAvoid, Avoid, Avoid
Honestly terrible. Staff are rude and unhelpful. The manager of the Cambridge branch should get an Olympic medal for the skill with which he dodges calls and meetings. They charge an extortionate amount in agency fees then claim every complaint you make isn't their responsibility. What on earth do they charge for then? As far as I can tell, they provide no actual services for tenants and contribute nothing. They also arrange viewings when you are leaving and then never turn up. I have probably ended up showing more people around the property than they ever have, perhaps I should get a cut of those fees. Please avoid like the plague.
4.9/5
View AgentsFantastic service
My recent experience with M&Co was fantastic. Especially considering the additional pressure all estate agents are under at this time. They were prompt in their replies and incredibly reasonable and accommodating in all of my communications with them. They went out of their way to ensure I had everything I need and continue to be supportive even post move-in. I'm very glad they are now my agents and can't thank them enough.
1/5
View AgentsFabulous until you've paid the fees & signed on dotted line
Martin & Co were fabulous in helping us to find and move into rented accommodation. Unfortunately, once we had signed on the dotted line and paid the relatively high fees, the service went from excellent to awful. Email inboxes are left unmonitored when staff go on holiday, issues go unattended/unsolved over months, and the out-of-hours messages are scrambled up. They are friends to the landlord, not the tenant. Avoid if at all possible.
4/5
View AgentsEfficient
I had a very pleasant experience with Martin and Co Cambridge. They were quick and in about a week I moved in.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
7 reviews from tenants, rated 3.6 out of 5 on average. For example, Amy wrote: "Waisum was very helpful, professional and extremely prompt with communication. Would definitely recommend him and Martin & Co, I had very pleasant experience ..."
The reviewer ticked it on the review form, the agent recorded it, or the review says so. Reviews that do not say are not counted here, so the real number is usually higher.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.