Trusted Agent profile Β· Cambridge, Cambridgeshire

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Martin & Co Cambridge reviews

4.6

β˜…β˜…β˜…β˜…β˜… Excellent

432 reviews across 2 platforms

191 Mill Road, Cambridge, Cambridgeshire, CB1 3AN

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Martin & Co's office in Cambridge, Cambridgeshire, at 191 Mill Road, is rated 4.6 out of 5 across 432 reviews on two platforms, including 415 Google reviews rated 4.7.

Google logo

4.7 / 5

415

Reviews on Google

This office

View Agents logo

4.4 / 5

17

Reviews on View Agents

This office

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

About Martin & Co Cambridge

The multi-award winning branch of Martin & Co Letting & Estate agents in Cambridge is located on Mill Road in the heart of the city. The agency has an excellent local reputation and a dedicated team of friendly, professional, well-trained and highly-qualified staff. We are proud to be the top-rated letting agent in Cambridge on the UK's largest customer review site for the property industry, and winners of 3 recent awards for customer service.

Reviews

Every review we hold for the Cambridge office, from every platform, shown as written. First names only.

5/5

Google

I had a really positive experience dealing with Guy Joseph. He was professional, friendly, approachable and always willing to help throughout the process. Guy kept communication clear and straightforward, was responsive to any questions I had, and made what could have been a stressful process feel much easier. I really appreciated his patience, honesty and attention to detail. He went above and beyond to make sure everything was handled properly and that I felt supported throughout. I would happily recommend Guy to anyone looking for someone reliable, professional and genuinely helpful. Thank you, Guy, for all your help! πŸ™

K Β· 3 October 2026

5/5

Google

**⭐️⭐️⭐️⭐️⭐️ Outstanding Service and Invaluable Support!** Navigating the rental market as a student can be incredibly overwhelming and stressful, but working with Oliver Hutchings at Martin & Co completely transformed my experience. From the moment he showed me the property, Oliver was an absolute delight to meet. He was exceptionally professional, remarkably polite, and genuinely invested in helping me find the right place. What stood out most was how knowledgeable and patient he was throughout the viewings. Oliver answered every single one of my detailed questions with complete clarity, ensuring I felt confident and informed at every step of the process. His prompt communication and reassuring approach made a world of difference during a challenging search. If you are looking for an agency that truly cares about its clients, I cannot recommend Martin & Co highly enough, and if you get the chance to work with Oliver, you are in the best possible hands!

Aikankshi Β· 10 September 2026

5/5

Google

I've been talking to Oliver Hutchings and he is absolutely brilliant he gave me peace of mind in a property I'm interested in, I've been looking to buy a property to live in with my partner for over 5 years and couldn't due to my life situation eg visa issues the passing of my Papa last year and this time I'm hoping to secure a property and settle down, thank you so much Oliver, you're a star, Bless Up Bless Up Bless!!! πŸ˜„

Bassy2005 Β· 22 July 2026

1/5

Google

I had a really bad experience today at Cambridge with Martin &co staffs. My wife got appointment for viewing today at 10am and she is not available coz she have work and I went with 1 year old baby for viewing and I reach there around 9.45am and I wait untill 10am to see the the person to show the house unfortunately I haven’t see anyone on time then I contact to the office at 10.02am and speak with one of the other staff and I explained then where I am waiting an I give them all details to notice me very easily and says me the is on the way to property will be there in a while. But I couldn’ see anyone till untill10.25am then I contact to office again and they says they will call me back soon by enquiring what time staff will reach at property. Then again I was disappointed. Then I call them at10.40am at that time they said person have been arrived long ago and I was not there. I said them I was there with my baby and explained everything but they stick on the sentence that I was not there, it means I’m lying to them. But worst part is my baby’s hand and leg got frozen. She was so upset. They ruin my whole day. My schedules and my baby feeding time and everything. I attached call history and appointment detail because I’m not lying.

Alavinada Β· 3 October 2026

Agent replied Β· 10 October 2026

Hi Alavinada, Thank you for taking the time to leave your feedback. We’re very sorry to hear that your experience was frustrating, particularly as you were attending the viewing with your young child. We have reviewed what happened on the day. Our colleague Millie arrived at the property at approximately 9:55am for the 10:00am appointment and remained there until around 10:15am. During this time, she also attempted to call the telephone number registered on our system on two occasions, but unfortunately the calls were not answered. It therefore appears that there was a genuine misunderstanding, as both you and our colleague believed the other party had not arrived. We are sorry that this resulted in you waiting unnecessarily and appreciate how frustrating this must have been. We certainly did not intend to suggest that you were being untruthful, and we apologise if our communication gave that impression. We will review the circumstances internally so that we can reduce the likelihood of a similar situation occurring again. Kind regards Martin & Co. Cambridge

5/5

Google

We had a wonderful experience with Martin & Co thanks to Emilia. She was incredibly kind, helpful and, above all, flexible. She went out of her way to accommodate our needs and availability, which made the whole process so much easier and less stressful. We really appreciated her patience, professionalism and personal approach. Emilia made us feel listened to and well looked after, and we would highly recommend her!

Elena Β· 22 July 2026

5/5

Google

Oliver Hutchings was brilliant to work with and I was exceptionally pleased by all the support he provided. He was courteous, informative, responsive and very timely. Throughout he was a model of professionalism and his insights and expertise very much helped me with my decision-making process. Martin and co. are a company that seem like an excellent trusted partner for buyers and sellers alike.

John Β· 15 August 2026

5/5

Google

We had a great experience with Martin & Co Cambridge. Aleksandra, our agent, was really professional, kind and helpful during all our tenancy application process. This process was very challenging for us since we come from abroad and were new for all the particularities and exigencies that renting in the UK has. Despite that, Aleksandra was really understanding with our case and her valuable help and resilience during the process was key for us to get a home during my PhD studies.

Caleb Β· 10 January 2026

5/5

Google

Oliver Hutchings was extremely helpful when squeezing us in for a viewing. He showed us round the property and was both informative and helpful, while also giving us space to view the property and get a feel for it ourselves. Thanks Oliver!

Natalie Β· 7 October 2026

1/5

Google

Enquired about a rental property, and was offered a single date/time for a viewing, which we were unable to make. Agents were not willing to offer an alternative and said they’d send a video of the property, which has not been received. I’d leave no stars if I could.

Josh Β· 11 October 2025

Agent replied Β· 17 October 2025

I'm sorry to hear you've had a poor experience. We've checked and we don't have your details on our system, nor do we offer video viewings and so we suspect you may have reviewed Martin & Co Cambridge in error. We would be grateful for removal of this review and would be happy to assist you with your property search. Best wishes, Matt (Branch Manager)

5/5

Google

⭐⭐⭐⭐⭐ I had a fantastic experience with Martin & Co Cambridge, and I especially want to thank Anna Barnes, the Senior Property Manager, for her outstanding support. From the very beginning, Anna has been incredibly helpful, handling all my documents efficiently and patiently addressing every doubt I had throughout the process. Her professionalism, prompt responses, and friendly approach made the entire tenancy process smooth and stress-free. For anyone moving to Cambridge, I highly recommend Martin & Co. Their team is reliable, and with people like Anna ensuring a seamless experience, you know you are in good hands!

Swaraj Β· 10 October 2025

5/5

Google

2023 Attentive and quick to respond. Was able to find a great property for my family at a reasonable price! 2026 We would like to express our sincere appreciation to Emilia and Suzanne at Martin & Co Cambridge for their exceptional kindness, professionalism, and support. Our family recently faced a very stressful housing situation when our landlords decided to sell the property we have called home for several years. With three children settled into their schools and daily routines, the prospect of having to move was particularly difficult. Emilia and Suzanne listened to our concerns with genuine compassion and understanding. They took the time to communicate with our landlords, advocate for a possible compromise, and keep us informed throughout the process. Thanks to their thoughtful efforts and the understanding of our landlords, we were able to reach an agreement that allows our family to remain in our home. We are incredibly grateful for their patience, empathy, and dedication. It is reassuring to know that there are property managers who genuinely care about the families living in the homes they manage. Thank you, Emilia and Suzanne, for making such a meaningful difference to our family. We wholeheartedly recommend Martin & Co Cambridge.

Dong Β· 9 October 2026

5/5

Google

After four frustrating months with another agency and no sale, I moved to Martin & Co, and I’m so glad I did. The team listened carefully to my concerns and marketed my property with high-quality photographs and a professional approach to viewings. Within just two weeks, they found a prospective buyer. My sale has now completed, and Martin & Co supported me throughout the process, keeping me informed and helping at every stage. I would highly recommend them to anyone looking for an attentive, professional and reliable estate agency. Thank you, Martin & Co, for helping me get my sale over the line!

Ninika Β· 3 October 2026

5/5

Google

I had such a positive experience renting through Martin & Co Cambridge. From the beginning to the very end of my tenancy, I never had any issues. The team was always quick to respond and really professional, and whenever I had a problem it was sorted straight away. A special thanks to Jenny Turnbull, she was always kind and supportive, she made the whole experience easier. Moving out was just as smooth as moving in, with no stress at all. I’d definitely recommend Martin & Co Cambridge to anyone looking to rent, the whole team is there to make the process as easy as possible.

Yunus Β· 6 September 2025

5/5

Google

Very nice and friendly viewing guide! Thank you Oliver!

Yue Β· 22 July 2026

Agent replied Β· 22 August 2026

Thank you for your lovely review! We're so pleased to hear Oliver made your viewing such a positive experience. We'll be sure to pass on your kind words to him!

5/5

Google

Jenny and the whole team at Martin & Co are fantastic. I had a very happy four years renting a property with them and they were always so helpful. Jenny was particularly helpful when arranging visits and organising gas safety inspections. I highly recommend them, both for tenants and landlords - best in Cambridge.

Ed Β· 7 January 2026

5/5

Google

We had a great experience working with Harry throughout our tenancy process. He was always professional, responsive, and helpful, answering all our questions and making sure everything went smoothly. The communication was clear and timely, and all the information we needed was provided promptly. We felt supported and well looked after from start to finish. Highly recommend Harry and the team for anyone looking for a smooth and stress-free renting experience!

MingSan Β· 12 July 2025

5/5

Google

Excellent service from Guy and his team. Very professional and easy to work with.

David Β· 6 October 2026

5/5

Google

Tyler Auld has been extremely amazing. Very attentive to any maintenance issues, and ensured these were dealt with in a timely fashion. I recently moved and the process was seemless with the help of Tyler. All the information I needed was provided to help make the process stress free. I would recommend Tyler being your go to person at Martin & Co. She is approachable, friendly, and professional to a very high standard.

Edith Β· 21 February 2025

5/5

Google

Shaheen Miah is our Property Manager and we have been very happy with services. They have been very quick to respond to our emails and questions. When we put in service tickets, they often email us back to let us know it is being looked into, or they let us know why there are delays. When we had to move in quickly, Martin & Co were very speedy in the paperwork and they were realistic about time lines. Overall, very satisfied with our experience.

Ginny Β· 12 November 2024

4/5

Google

They sold a property for us. It was a complicated sale involving Investors and rather drawn out. M&Co handled this very well, Even though the personel changed, most of the chasing and follow up was handled by Oliver Hutchings.It was his efforts that got us to a satisfactory conclusion. Well done and thanks

Patrick Β· 8 October 2026

5/5

Google

Being in touch with Oliver and the rest of the team at Martin and Co has been a pleasure throughout the purchase process. Also lucky to have had an amazing vendor - but I'm sure Oliver and the teams work has helped oil the cogs and moved everything so smoothly along.

Bertold Β· 8 October 2026

5/5

Google

Anyone looking for a house to rent will know that the rental market is hideous at the moment! We had the added challenge of needing to relocate from one city to another so were unable to attend viewings easily and with an eight month old baby in tow it added a whole other set of challenges! We were so lucky to find Sarah Beedle at Martin & Co who really took her time to help us find a house suitable for our family. Other agencies weren't even taking prospective tenant's details but Sarah went above and beyond to help us. She would take time to call us and check in and remained wonderfully human throughout what can often be quite a cold and transactional process.

Nadine Β· 1 July 2022

Agent replied

Thank you for the review Dan.

5/5

Google

Emilia at Martin & Co is the best Property Manager there is. She's been super helpful and understanding during the whole of our tenancy. We really felt we had the best support possible, always with a nice word and smile for us. Thanks very much, Emilia, for all your hard work; it was a pleasure to work with you. Best of luck!

Suzanna Β· 22 July 2026

5/5

Google

Oliver. Hutchings was very helpful and provide us with all the information required. He was pleasant, respectful and pleasure to talk with. Highly recommended.

Hiren Β· 2 May 2026

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Martin & Co Cambridge

How many reviews does Martin & Co Cambridge have?

Martin & Co's Cambridge office has 432 reviews across two platforms: 415 on Google, 17 on View Agents.

What is Martin & Co Cambridge's rating?

Martin & Co Cambridge is rated 4.6 out of 5 across all 432 reviews, and 4.7 out of 5 on Google from 415 reviews.

What do landlords say about Martin & Co Cambridge?

3 reviews from landlords, rated 5.0 out of 5 on average. For example, Neil wrote: "I commissioned Martin & Co Cambridge to find a suitable tenant for my city centre property and have been extremely impressed by the service I received and the ..."

What do tenants say about Martin & Co Cambridge?

7 reviews from tenants, rated 3.6 out of 5 on average. For example, Amy wrote: "Waisum was very helpful, professional and extremely prompt with communication. Would definitely recommend him and Martin & Co, I had very pleasant experience ..."

Where is Martin & Co's Cambridge office?

Martin & Co Cambridge, 191 Mill Road, Cambridge, Cambridgeshire, CB1 3AN.

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