Martin & Co Cambridge reviews

★★★★★ 5/5

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Martin & Co Cambridge - My Fantastic Experience

I commissioned Martin & Co Cambridge to find a suitable tenant for my city centre property and have been extremely impressed by the service I received and the tenant they have secured for me. The process has been seamless, swift and incredibly thorough. This is my first venture into being a landlord so I really did need hand-holding and a lot of questions answering which to some may well have been painful but absolutely every query, no matter who I directed it to at Martin & Co Cambridge, was handled with patience and answered very thoroughly. I had no idea the amount of detail a letting agent would go into when trying to find the perfect match. It was not only the service I received from Martin & Co that I was impressed by but also those that Martin & Co recommended such as the cleaners, the inventory company, the maintenance people etc. Martin & Co Cambridge have clearly vetted their contractors very well and surrounded themselves with very competent people which has made this process completely stress-free. I don't normally feel compelled to write reviews but this feels like the very least I could do considering the service I received and I would have absolutely no concerns with recommending Martin & Co Cambridge to anyone looking for a very professional service when looking to rent their property or, from what my tenant has told me, when looking for a agent to find the perfect property to rent.

Neil · 24 April 2017

★★★★★ 1/5

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Avoid, Avoid, Avoid

Honestly terrible. Staff are rude and unhelpful. The manager of the Cambridge branch should get an Olympic medal for the skill with which he dodges calls and meetings. They charge an extortionate amount in agency fees then claim every complaint you make isn't their responsibility. What on earth do they charge for then? As far as I can tell, they provide no actual services for tenants and contribute nothing. They also arrange viewings when you are leaving and then never turn up. I have probably ended up showing more people around the property than they ever have, perhaps I should get a cut of those fees. Please avoid like the plague.

Matthew · 29 September 2016

★★★★★ 1/5

Google

This is possibly the most hateful experience I've ever had renting a property. Not only have I been subjected to lazy and apathetic estate agents but have dealt with being trapped in my own shower not once but twice, only to be blame for their incompetence. I don't ask for much, just to be able to shower without fear of getting stuck. I don't have roommates - its a studio flat so its not a case of being an inconvenience or something; its a death trap. My flat is unsafe and will be unsafe for the next poor sod that rents from Martin and Co. I cannot speak strongly enough when I say that the service is shoddy, the staff are haughty, rude, and truly care about one thing; money. If you want to be taken care of by your estate agents and treated like a human being not a piggy bank with legs, don't go with Martin and Co.

Jo · 20 March 2016

★★★★★ 5/5

Google

The team were highly professional during the conveyancing process. Special thanks to Sarah and Federica who helped even after we bought the house.

Eymen · 20 March 2021

★★★★★ 1/5

Google

This is possibly the most hateful experience I've ever had renting a property. Not only have I been subjected to lazy and apathetic estate agents but have dealt with being trapped in my own shower not once but twice, only to be blame for their incompetence. I don't ask for much, just to be able to shower without fear of getting stuck. I don't have roommates - its a studio flat so its not a case of being an inconvenience or something; its a death trap. My flat is unsafe and will be unsafe for the next poor sod that rents from Martin and Co. I cannot speak strongly enough when I say that the service is shoddy, the staff are haughty, rude, and truly care about one thing; money. If you want to be taken care of by your estate agents and treated like a human being not a piggy bank with legs, don't go with Martin and Co.

Sarah · 3 June 2015

★★★★★ 5/5

Google

After being a tenant with Martin & Co for more than 4 years I can still say that I’m very happy and satisfied with them. Specially Anna Crane who is always kind and happy to assist us with anything we need.

Paulo · 20 March 2024

★★★★★ 5/5

Google

Best company to work with to begin my adventure in my new home. Waisum was attentive, proactive and kind. Will definitely be referring the company to my colleagues.

Lord · 20 March 2019

★★★★★ 5/5

Google

Eleanor and the team made moving into a new house during a pandemic as stress-free as possible! Very friendly, professional and helpful.

Beth · 20 March 2021

★★★★★ 4.9/5

View Agents

Fantastic service

My recent experience with M&Co was fantastic. Especially considering the additional pressure all estate agents are under at this time. They were prompt in their replies and incredibly reasonable and accommodating in all of my communications with them. They went out of their way to ensure I had everything I need and continue to be supportive even post move-in. I'm very glad they are now my agents and can't thank them enough.

Emma · 31 August 2020

★★★★★ 5/5

Google

Great experience finding a flat with Martin & Co, the online contract-signing platform is easy-to-use and hassle-free.

Tianyi · 20 March 2025

★★★★★ 5/5

Google

Our letting agent Federica was extremely helpful throughout the whole letting process. She was patient with our questions and made everything go very smoothly. Would definitely recommend!

Evie · 20 March 2019

★★★★★ 5/5

Google

Very good experience with Mills Road Branch, they process the whole transaction in very professional way.

John · 20 March 2025

★★★★★ 5/5

Google

Eleanor was super nice and really supportive during our move to the new property. Fast replies to questions as well!

Tobias · 20 March 2021

★★★★★ 5/5

Google

Brilliant from start to finish! Professional, polite and friendly ,Instructed Joe at Martin and Co to advertise my apartment and have to say what a pleasure it was , really pleased with the service I received, seriously good job, Joe found a suitable tenant super quick and made everything very easy, Absolutely recommend!

Perla · 20 March 2023

★★★★★ 5/5

Google

Eleanor was super nice and really supportive during our move to the new property. Fast replies to questions as well!

Tobias · 3 March 2021

★★★★★ 5/5

Google

Brilliant from start to finish! Professional, polite and friendly ,Instructed Joe at Martin and Co to advertise my apartment and have to say what a pleasure it was , really pleased with the service I received, seriously good job, Joe found a suitable tenant super quick and made everything very easy, Absolutely recommend!

Perla · 14 March 2023

★★★★★ 5/5

Google

Waisum made the application process quick and easy in what can be a frantic rental market in Cambridge. Professional and efficient, would definitely use again.

David · 20 March 2019

★★★★★ 5/5

Google

Waisum has been very helpful. He arranged for us to view the property several times before making an offer. Very professional in negotiating and closing the deal.

H · 20 March 2017

★★★★★ 5/5

Google

Looking for an appartement to rent in Cambridge, everything went smoothly thanks to Eleanor Pettet, very friendly and dynamic agent at Martin and Co.

C · 20 March 2019

★★★★★ 1/5

View Agents

Fabulous until you've paid the fees & signed on dotted line

Martin & Co were fabulous in helping us to find and move into rented accommodation. Unfortunately, once we had signed on the dotted line and paid the relatively high fees, the service went from excellent to awful. Email inboxes are left unmonitored when staff go on holiday, issues go unattended/unsolved over months, and the out-of-hours messages are scrambled up. They are friends to the landlord, not the tenant. Avoid if at all possible.

HC · 19 February 2018

★★★★★ 5/5

Google

Friendly and helpful staff-especially Amelia and Emma from property management department who helped me with British Gas book in and tenency renewal :)

Lucy · 2 June 2019

★★★★★ 5/5

Google

Friendly and helpful staff-especially Amelia and Emma from property management department who helped me with British Gas book in and tenency renewal :)

Lucy · 20 March 2019

★★★★★ 5/5

Google

We moved the management of the property from another letting agency to Martin & Co last month. We was very impressed with the smooth transition of going from one letting agency to another. The team at Martin & Co kept us informed of everything they were doing by contacting us each time. The personal service was excellent. The team are very professional and we know that our property will be looked after.

Peter · 20 March 2018

★★★★★ 5/5

Google

Eleanor was really professional and helpful as well as friendly. All matters were dealt with in a prompt and very efficient manner. Thank you

Elena · 20 March 2018