Leaders Sales Cambridge reviews

★★★★★ 5/5

Google

They are dedicated to providing a diverse range of flexible options. I am immensely grateful to have been guided by Jake Stearne who is absolutely incredible and wonderful. The communication and interaction has been exceptionally positive and I could count on him to offer invaluable cooperation every step of the way. He has been very approachable, attentive, proactive, responsive, insightful and helpful throughout the process, prioritising all my needs and preferences. I feel valued and supported which contributes greatly to the overall experience.

Nowsha · 18 November 2024

★★★★★ 5/5

Google

Leah has been amazing in helping me find a property, she is so knowledgeable and has been able to answer all of my questions. Whenever I have needed something there has been a quick response and she has really taken into account what is best suited for me when looking for my property. Leah and the whole team have been brilliant, really smooth process, would definitely recommend!

Joe · 17 June 2022

★★★★★ 2/5

Google

We have had a appalling experience dealing with Leaders in Cambridge. I would like to articulate my disappointment using the below details - 1) No rent review advise offered/discussed at the end of the initial tenancy agreement. 2) The tenants had adviced Leaders of their plans for renewal of lease in November, however no one from leaders got in touch with us until late January. Information was provided after we enquired about the renewal plans of tenants. 3) Only one inspection report has been provided to us so far. 4) The property manager Keisha is inexperienced and has always failed to provide us with any answers to our questions and enquiries from time to time. Never returned our calls. 5) Tried getting in touch with the branch manager Guy Joseph a few times to express our concerns. Virtually unreachable or never returned calls or messages. Had it been that we were residing in the UK, Leaders would not have been the letting agency we would be doing business with. We are certainly looking at options of changing our property management agency.

Kedar · 18 June 2019

★★★★★ 5/5

Google

Super agents and super company! Friendly and nice, and very professional and efficient! I was looking for a place for rent in early November 2018 and we found Leaders and Katie helped me out along the way! We were told that we could move in two weeks later in mid-late November! That was super fast and efficient! Katie was quite awesome and great! She is always ahead of me and sends me reminders, and gets everything sorting out for me! I like her very much! Now my flat mate and I had a great Christmas and the new year here in the city center in Cambridge! I am quite happy! Not only just that, they even help us out when we later had questions and problems about the house, and Tella was quite helpful and responsive regarding maintenance of the house and issues, although we barely had any major issues. Thanks a lot, Leaders! I got what I paid and harvested even more!

Zunlong · 18 June 2019

★★★★★ 2/5

Google

We have been very disappointed by the constant turnover in property managers and lack of continuity in service. There has been very poor responsiveness and a complete lack of follow-up. Maintenance items have often taken months to be dealt with and we often do not know if issues have ever been satisfactorily dealt with. The property manager never seems to stay on top of work needing to be done and make sure it is done to a high standard.

Elaine · 18 June 2019

★★★★★ 5/5

Google

I've been dealing with Amy in the lead up to moving into our property on November 1st. So far she has been extremely helpful and very quick with responding to any queries we have. Shes made it very easy and stress free for us which we appreciate very much.

Paris · 19 November 2023

★★★★★ 5/5

Google

Lauren has been very helpful.

Kristy · 8 September 2025

★★★★★ 3/5

Google

As a new agent Jake has been helping me find a 2bd/2bath flat for the latest several weeks. He’s knowledge of Central Cambridge and willingness to go the extra mile has been helpful in such a competitive market. I’ll provide an updated rating and review after I’ve secured a place..

Njeri · 20 October 2023

★★★★★ 1/5

Google

I don’t normally leave feedbacks. This agent is purely after money with no professional integrity. As a landlord, I was with them a number of years. They deducted the fees without agreement, reduced rent without communication. Staff were rude if you don’t accept them!

Lily · 28 November 2025

★★★★★ 1/5

Google

Horrible experience, they messed up all aspects of the tenancy ( I’m the owner of a property). We hired Leaders to fully manage our property and they couldn’t have been less useful. Not only that, they caused a lot of stress before, during and now at the end of the tenancy. They were not responding to my emails, they overcharged us, they made mistakes that delayed the tenants to move in, and they blamed us. They overcharged us again ( we were charged twice the check out fee) , and they confirmed to the current tenants that they could leave the property three days later than the agreed date without consulting us ( and this affects the new tenants check in). They are USELESS , I think I’ve never dealt with less incompetent people than them in my life!!! They are full of lies, lack of response and mess things up all the time. They have been taking our money for nothing , they are not worth a penny of the commission we have paid to them for a year! I’m not surprise the turnover of their staff members , every time I was talking to a different person. DO NOT CHOOSE THEM IF YOU WANT A SMOOTH TENANCY

Miguelito · 23 September 2024

★★★★★ 5/5

Google

I dealt with Amy Hart at Leaders and she was an absolute superstar from start to finish. Always replied to my emails, was incredibly helpful and always polite and friendly. It was an a pleasure to deal with Amy and I would personally recommend Leaders and particularly Amy to anybody. Thanks, Steve May. ☺️

STEVE · 17 June 2023

★★★★★ 5/5

Google

I would be moving to Cambridge later this month from Switzerland. I signed a tenancy agreement with Leaders and was very satisfied with the overall process, especially with the fact that they could provide a virtual tour. Special thanks to Katie for being super helpful, understanding, and meticulous with every step of the process!

Aditya · 17 June 2023

★★★★★ 5/5

Google

Absolutely great people to work with, outstanding customer service. Spoke to Jake on the phone, couldn’t find what I wanted in the end but he couldn’t have tried harder to help. Great young lad. Would recommend for other people looking for a flat/house to rent in the Cambridge area.

Ethan · 20 October 2023

★★★★★ 1/5

Google

If there's any justice in the world... you won't find it at leaders. I joined 3 friends in a four bedroom house midway through their tenancy to help out with their rent and although initially I found leaders helpful providing me with my own set of keys etc, this was shortlived. There were various problems with the house we were renting but the worst being the damp and mould. After complaining endlessly to leaders we eventually took it upon ourselves to contact an environmental specialist after a couple of us developed fungal chest infections. The environmental specialsist declared the house uninhabitable and after contacting leaders they informed us that they could relocate us within a week but we would have to pay £240 in application fees for the new property even the girls paid this when they initially moved in to this house and we were being moved through no fault of our own. We were actually informed by the environmental specialist that he had been there a year previous and could see that the damp had been attempted to be covered up. Whether this is down to the landlord or leaders, they should have made sure this property they were letting out was fit for people to live in. The fact that they were happy to charge 4 students for something that was out of our control and more there fault due to them managing the property and give us less than a week to move out is appalling. And all that is left to say is that they are heartless money grabbing idiots.

Sophia · 18 June 2016

★★★★★ 1/5

Google

This agency are unprofessional and would never want to rent from them again. Especially the employee Leah who is not professional and needs to brush up on her customer service. However the property manager Clare is friendly and always got things done. I understand why the landlord had fired them, I would too.

Wahida · 17 June 2023

★★★★★ 3/5

Google

Elliot Ashwin from Leaders showed us around the property we had selected . He was very friendly and gave all information we had requested .. such a friendly guide :) keep up the good work.. Leah Brazier was Leaders contact and we had a terrible experience there! So far Leaders have been good!PositiveProfessionalism

Pramodh · 17 June 2023

★★★★★ 5/5

Google

Charmaine Tucker is an angel and a gem! She not only helped us find our home, but then was able to get us an early move in as well. Considering I am 9 months pregnant currently, that was a huge blessing for us! Leaders has been great all around with paper work, move in, and communication at all times. Thank you so much for a flawless move!PositiveResponsiveness, Quality, Professionalism

Chelsea · 17 June 2021

★★★★★ 5/5

Google

The customer service was excellent, Grace Ames is always available and quick to respond to inquiries and very welcoming as well. Had a nice experience through the letting process.

Latifat · 9 October 2024

★★★★★ 5/5

Google

I had a great experience with Leaders Estate Agent. They are highly professional and efficient in their work. I was fortunate to work with Darcey, who was incredibly helpful and kind throughout the entire process. She ensured that all the formalities were completed smoothly, and I was able to move into my new home quickly. I am very happy with the service I received. Thank you, Darcey, and the Leaders team for making this such a positive experience!

Prashant · 23 September 2024

★★★★★ 5/5

Google

I recently dealt with Guy Joseph, I wanted to leave a review to say how impressed I was with his wealth of knowledge on the area, his customer service and extensive knowledge on both sales and lettings side! Guy came across as enthusiastic, cheerful and a real likable Guy! ( no pun intended!) I feel very confident in Guy as my agent and have no regrets in choosing Leaders as my local estate agent! Thank you again Guy!

Annabella · 18 June 2017

★★★★★ 5/5

Google

Moving into our first home together was a little scary however the team at Leaders made the process easy & stress free. I’ve already been there a couple of months & Abi my property manager has been so helpful!

Jake · 23 December 2025

★★★★★ 5/5

Google

When I had a problem with a leak from the flat above Paul F dealt with the issue efficiently and kept me in the loop! Excellent service! Thank you!

Mel · 16 March 2026

★★★★★ 5/5

Google

Andre Payne has been a great property manager during my tenancy in ever since I moved in. Recently, he helped with waiving a fee when a tenancy change did not go through in the expected timeframe. He was very supportive of my case and I’m grateful for the help he provided.

Romina · 17 June 2023

★★★★★ 1/5

Google

1. Before the start of the tenancy, I was pressed to pay a HOLDING DEPOSIT by frequent and restless phone calls 2. During the tenancy, the property manager was absolutely useless. The things that broke never got fixed. I noticed one broken appliance when I was viewing the property, and was promised it would be repaired. Guess what, the next poor tenant probably has been made the same promise. 3. How the HOLDING DEPOSIT would be refunded was never clearly communicated. And I haven't been able to get it back as of now, which is near the end of my tenancy. Think carefully. It's hard to find a property in Cambridge. But living in a camp would be much nicer than working with Leaders. To Leaders: there is no point in responding to this review as if you would care. If you care, respond to my emails

Sean · 3 August 2024