Leaders Sales Cambridge reviews

★★★★★ 5/5

Google

For the past seven years I had a pleasure of seeking help from Leaders Cambridge team in finding suitable accommodation on several occasions. They always seem to have the best people handling my request. In the past few weeks, Katie has been absolutely outstanding- always doing her best to find me the best possible apartment, arrange the viewing and handling communications with the owners. Big thanks to Matt and Katie for their outstanding professionalism.PositiveResponsiveness, Quality, Professionalism

Kentaur · 17 June 2022

★★★★★ 5/5

Google

I had a great experience with Leaders!- Amy has been particularly fantastic- friendly, professional and quick to help us with any questions we may have had! She made the whole process really smooth would highly recommend! Thank you!

Katie · 11 December 2025

★★★★★ 5/5

Google

Had a call with Jake just now, very knowledgable. I had also spoken to Amy when Jake wasn’t available the other day and she was very informative.

Joe · 10 July 2026

★★★★★ 1/5

Google

I would give 0 stars to this company if I could, absolutely apathetic and incompetent and had a horrifying and most terrible experience with them. Please never rent with these guys.

Genuine_review · 10 June 2026

★★★★★ 5/5

Google

Leaders really are top of the game when it comes to Letting Agents. Amy, who we dealt with, was nothing but professional and helpful. Thank you so much, you made this process (which I thought would extremely stressful) very smooth and easy. If I could leave more than 5 stars I would!

Harley · 23 December 2025

★★★★★ 1/5

Google

Google should have provided a negative value for review. I can say that Leaders Cambridge is grossly incompetent, unprofessional and lie as well. I booked a flat for renting via them and confirmed everything in December 23, 2020 and my moving in date was January 20, 2021. In that one month they could not make the flat ready in time although the flat was not occupied. Finally they handed over the key on January 21 due to which I was in trouble since I left the previous accommodation. Even after moving in I found multiple lights are not working, bathroom flush not working and heating is not working in one room. After repeated complaints, email and verbal they finally fixed the flush (half done since water leaks) and room heating (after 3 days). Light bulbs no although kitchen area is dark and I am not able to cook due to that. In general I found they do not reply to email and property manager is never available on phone. I would not recommend Leaders Cambridge to anyone.NegativeQuality, Professionalism, Value

Debojyoti · 17 June 2021

★★★★★ 5/5

Google

We received great quality and professional customer service from the Lettings team. Leaders were very flexible around our needs when we were unfortunately unable to sign a tenancy due to Covid, with special thanks to Katie for always responding to us promptly. Katie and her team were always there at the other end of the phone when we had questions about the tenancy, and were understanding of our changing circumstances due to Covid. Choosing a good estate agents was really important to us as we'd had bad experiences with other agents in the past, but having received a consistently positive service from Leaders, I would not hesitate in reaching out to them again when finding a new property. Many thanks to Katie and the team for all their help.PositiveResponsiveness, Quality, Professionalism

Oli · 17 June 2021

★★★★★ 5/5

Google

Absolutely thrilled with the help of the Leaders team in securing a rental property! Leah and Charmaine have been a total Godsend. Within the lockdown period they managed to get me a physical viewing, and then showed no end of patience and support while I got things lined up. Charmaine was super helpful and efficient dealing with my questions and wobbles during the application process, and kept me updated as soon as each duck was lined up ! Thank you so much ladies !! Can't wait to move into my new home ❤️

Nicola · 17 June 2021

★★★★★ 5/5

Google

"I had a positive experience working with Leaders Cambridge. Amy made the process of finding a home in Cambridge easy and hassle-free. She was incredibly responsive to my initial inquiry and has supported me throughout the entire process. I am extremely grateful to Amy for her assistance with my relocation."

Babatunde · 17 April 2024

★★★★★ 1/5

Google

I honestly don't know where to start! But here's the TLDR summary - they didn't tell me the property was unmortgagable - They have no idea if the property is tenanted or not - when I showed up, the agent wasn't there. It took two calls from me to find out the viewing wouldn't be going ahead. I enquired about a property, went through initial questions and booked a viewing. Turned up at the given address and the door was answered by a tenant (I had been told the property was vacant). I checked the address was correct and called the number that had texted me twice to confirm the viewing. Andrew answered and I was told that Sam would "come find me". 10 minutes later, nothing so I called again and only at this point was I told the viewing wouldn't be happening. They claimed they tried to contact me but I have no voicemail and they had texted me this morning to confirm the viewing? They were completely unable to explain why there was a tenant in the property and it was only in passing that I was told that the property couldn't be mortgaged. They'd somehow managed to miss that out of the rightmove listing and our 10 minute conversation when I requested the viewing...

Beth · 10 January 2026

★★★★★ 5/5

Google

I was looking to move into the area for a short amount of time and dealt with Jack. His customer service and knowledge of the area was second to none. He couldn't have done any more for me throughout the process and made what could've been a stressful process, so much easier! I'd recommend Leaders Cambridge to anybody in the area, and if you can use Jack for your search then definitely do!PositiveProfessionalism

Max · 17 June 2022

★★★★★ 5/5

Google

Clare Wraith has been a great property manager for Cambanks during my tenancy there. She has ensured that repairs at the property are coordinated and conducted promptly and has pleaded my case to have an admin fee waived when a different part of the company took 11 months to process a change of tenancy issue. She has been polite and supportive throughout and I'm very grateful for all the help she has offered.

George · 17 June 2022

★★★★★ 5/5

Google

Katie has been our point of contact at leaders and she has consistently been super helpful with our apartment search! She calls me to keep me informed and emails with new properties when applicable. She doesnt push and isnt baggering, which makes us feel super comfortable. She is also so friendly!! Jack who had shown us round a property was also super friendly and answered questions honestly and helped us get a better understanding of the area.PositiveProfessionalism

Jessica · 25 August 2021

★★★★★ 5/5

Google

Great service from Jake and Amy. They were helpful, responsive, and made the whole letting process straightforward. Really appreciate all their support, highly recommended!

Melissa · 10 July 2026

★★★★★ 5/5

Google

Great letting agency. Many thanks to Leah Brazier for making the process fast and smooth. Highly professional attitude & conduct with good explanation of contract, payments, and tenant protection rights. No doubt they are one of the leading property agencies in Cambridge.

Jinjaemin · 3 August 2024

★★★★★ 5/5

Google

I’m in the process of moving down to Cambridge and got in touch with Leaders. Jack has been handling everything for us and I’ve been blown away with the service. I’ve moved around a fair bit and used plenty of estate agents but I’ve never come across someone like Jack - the attention to detail and care shown has been out of this world. Cannot recommended Mr Eade and Leaders enough.PositiveProfessionalism

Callum · 17 June 2022

★★★★★ 5/5

Google

I have a place through leaders and i have to say they were fantastic…Grace Ames in particular was super helpful and quick to respond to enquires and made everything so much easier. Many thanks to Grace Ames

Odeyemi · 9 October 2024

★★★★★ 5/5

Google

Darcy and Andreea were so helpful and informative during my moving process. Really some of the most hard working people ever.

Dina · 4 May 2025

★★★★★ 5/5

Google

Jake responded to all my questions thoroughly, and the whole team moved quickly to secure me a flat. Great service!

Chloe · 10 July 2026

★★★★★ 5/5

Google

It was difficult finding and moving into a property during the pandemic, but my experience of Leaders was that they could not have been more helpful from the time I picked up the keys to the end of my tenancy. Andre was always quick to respond to questions and sort issues as they arose. Thumbs up from me.

Kim · 17 June 2023

★★★★★ 5/5

Google

They are dedicated to providing a diverse range of flexible options. I am immensely grateful to have been guided by Jake Stearne who is absolutely incredible and wonderful. The communication and interaction has been exceptionally positive and I could count on him to offer invaluable cooperation every step of the way. He has been very approachable, attentive, proactive, responsive, insightful and helpful throughout the process, prioritising all my needs and preferences. I feel valued and supported which contributes greatly to the overall experience.

Nowsha · 18 November 2024

★★★★★ 5/5

Google

Leah has been amazing in helping me find a property, she is so knowledgeable and has been able to answer all of my questions. Whenever I have needed something there has been a quick response and she has really taken into account what is best suited for me when looking for my property. Leah and the whole team have been brilliant, really smooth process, would definitely recommend!

Joe · 17 June 2022

★★★★★ 2/5

Google

We have had a appalling experience dealing with Leaders in Cambridge. I would like to articulate my disappointment using the below details - 1) No rent review advise offered/discussed at the end of the initial tenancy agreement. 2) The tenants had adviced Leaders of their plans for renewal of lease in November, however no one from leaders got in touch with us until late January. Information was provided after we enquired about the renewal plans of tenants. 3) Only one inspection report has been provided to us so far. 4) The property manager Keisha is inexperienced and has always failed to provide us with any answers to our questions and enquiries from time to time. Never returned our calls. 5) Tried getting in touch with the branch manager Guy Joseph a few times to express our concerns. Virtually unreachable or never returned calls or messages. Had it been that we were residing in the UK, Leaders would not have been the letting agency we would be doing business with. We are certainly looking at options of changing our property management agency.

Kedar · 18 June 2019

★★★★★ 5/5

Google

Super agents and super company! Friendly and nice, and very professional and efficient! I was looking for a place for rent in early November 2018 and we found Leaders and Katie helped me out along the way! We were told that we could move in two weeks later in mid-late November! That was super fast and efficient! Katie was quite awesome and great! She is always ahead of me and sends me reminders, and gets everything sorting out for me! I like her very much! Now my flat mate and I had a great Christmas and the new year here in the city center in Cambridge! I am quite happy! Not only just that, they even help us out when we later had questions and problems about the house, and Tella was quite helpful and responsive regarding maintenance of the house and issues, although we barely had any major issues. Thanks a lot, Leaders! I got what I paid and harvested even more!

Zunlong · 18 June 2019