Leaders Sales Cambridge reviews

★★★★★ 5/5

Google

I've been using Leaders as my letting agent for around 2 years. Joe Hood is very helpful there. He has became my property manager for several months, very conscientious and responded fast. He has sorted many complicated issues for me. I'm so happy to meet such a good property manager, especially when I'm far away from the UK at the moment.

Xuelei · 17 June 2022

★★★★★ 4/5

Google

Everyone I spoke to was kind and was able to help me or put me in touch with someone that could help. I was lucky to have Jamie help me with my tenancy and he was super friendly and helpful the whole time. The staff really do mean well especially since they are usually put in difficult positions between landlords and tenants. Jamie was always understanding and did whatever he could to accommodate me!

Anna · 18 June 2019

★★★★★ 5/5

Google

Great Agency to deal with. @ Amy is/was lovely in following up client and patient at giving reassurance to client when there seem to be a mix-up along the way. Leaders for me, have great people and processes that gives seamless client onboarding.

Adebowale · 28 December 2023

★★★★★ 1/5

Google

Apart from Katie every single thing about leaders are horrible... I would never ever work with them again...the worst estate agent in Cambridge... the flat we moved in is in a terrible condition..... nothing works properly...there are no proper furniture... It’s been 3 weeks and still lot to do. I really really regret renting a place from them. But Katie is a very nice, very polite and very helpful young lady..

Ozlem · 17 June 2020

★★★★★ 5/5

Google

I received excellent and professional service from Leaders. My agent, Jake Stearne MARLA, was exceptionally helpful, prompt, and professional throughout the entire process. His support made everything smooth and stress-free. I’m very pleased with the experience and highly recommend Leaders.

Itohan · 28 November 2025

★★★★★ 4/5

Google

Generally a positive experience with this letting agency. Documents were easy to access electronically and to complete. Lots of information about the stages before moving in. Didn't have any physical contact with an estate agent but were friendly online. Only downside was that we couldn't manage to organise a physical viewing of our new flat, it had to be virtual

Daniel · 17 June 2022

★★★★★ 5/5

Google

Great Agency to deal with. @ Amy is/was lovely in following up client and patient at giving reassurance to client when there seem to be a mix-up along the way. Leaders for me, have great people and processes that gives seamless client onboarding.

Adegaye · 19 November 2023

★★★★★ 5/5

Google

I literally had two weeks to find a rental property and Charmaine Tucker provided an outstanding service. She was there throughout the process and sorted out any issues promptly. I would like to also thank Katie for answering all my questions and relying messages to Charmaine in a timely manner. Both of these ladies are polite and very welcoming. Thank you both! Kind Regards NJ

Nimo · 17 June 2021

★★★★★ 5/5

Google

I would like to say how good Andre Payne has been looking after my property. He keeps me informed of what is happening and answers any questions I have. Of particular note are his recent efforts to recover expenses from a previous tenant. Keep up the good work!

Kim · 17 June 2023

★★★★★ 1/5

Google

Absolutely rubbish service!! We had a viewing for a house and received a call to cancel on the day of the viewing and that Leaders can’t have access to the property. They said we can reschedule for another day which I couldn’t do and offered another day, they advised they will check and respond but as always, no one called for a follow up. By coincidence I followed up the next day, they said the property is on offer without even considering giving me a courtesy call to offer another viewing appointment. This is unacceptable and horrible service!!!

Hebatallah · 9 June 2024

★★★★★ 5/5

Google

Great letting agency. Jake, who helped me secure my accomodation, was extremely helpful throughout the entire process. Very professional and always responded quickly.

A · 2 April 2026

★★★★★ 5/5

Google

Me and my partner have just recently moved into a home with Leaders. Andreea kept my updated throughout the process from when we first let the property to when we moved in. Very helpful, would definitely recommend.

Grace · 17 February 2024

★★★★★ 5/5

Google

All very efficient and helped throughout the entire letting process providing me with all the help possible with a good turnaround time. Katie was very friendly and professional during all the stages, clarifying my doubts and always taking care to let me know when there was a lack of documents and when there was some progress.PositiveResponsiveness, Professionalism

Joana · 17 June 2022

★★★★★ 5/5

Google

Cara of Cambridge branch offers professional services and supports during the course of the process of my new home. Also she always gives assistance promptly. Amazing staff member of Leaders.

Thomas · 19 September 2026

★★★★★ 5/5

Google

I had a fantastic experience dealing with Cara. She was extremely helpful and friendly throughout the whole process. I really appreciated all the help and support she provided. Thank you, Cara!

James · 12 September 2026

★★★★★ 5/5

Google

We saw the property online, sent our interest, got a response, discussed with the landlord, got an answer and paid the holding fees all in less than 2 hours ! Thank You Amy Hart.. You are a star !!

Hana · 19 December 2023

★★★★★ 1/5

Google

I dare to say that it was THE MOST appalling, unprofessional and unhelpful property agent I've ever dealt with. When I moved in, the sealants in the kitchen and walls within my room were covered with moulds!!! Because there were many wet clothes being left out in the kitchen to get dried during the winter, the kitchen has always been very humid and cold throughout that season, which was a perfect condition for the moulds to flourish. Similarly, my room has not had any heating on during the winter time before I moved in, and hence the room was extremely cold and damp, which is why the walls became mouldy over time. Hence, I had to kill all these moulds in the kitchen as well as my room by myself since I moved in. Plus, they really can get on your nerves when it comes to using your electrical appliances (radiator, heated airer etc) that you need in order to live comfortably; they just wouldn't allow me to use them at all! I felt like I was getting gaslighted by the agent and landlord during the inspection today that I simply do not need them to live and it's unsafe to use them. I've never encountered such a fussy and inconsiderate agent and landlord throughout my life in the UK so far:( The central heating was simply not keeping the room warm enough during the winter, and so I needed that extra heating to keep myself warm. My previous landlord did not raise any concerns to me regarding this. On top of that, the bed mattress was extremely dirty and stained and appeared as if it hasn't been cleaned for awhile! They say that they take care of the health and safety of their tenants, but they've been very quick to giving excuses for not doing things necessary whilst very slow to take actions (or even no actions at all, I'd say). The aforementioned issues already prove that their argument regarding H&S does not logically stack up and that they do not take these issues seriously at all. What's even more disappointing is that even after I reported these issues to them and chased them after a few times, they did not take ANY ACTION AT ALL!!! They just want your rent to be paid on time but don't even bother to get the basics done (extortioners!). The property management team has also not been very responsive nor helpful at all, and it usually took at least 3-4 days (or even few weeks occasionally) to get their response via email. And finally, as many other people have experienced, I was effectively being coerced into taking a ‘no-deposit’ option which meant that I would've had to pay more than the original amount. In the first version of the tenancy agreement form that I was initially given to sign, it stated that I chose to go for no-deposit option, which is clearly the EXACT OPPOSITE to what I requested them in the first place!! Hence, had I not went through the form carefully from start to finish, I would've had to end up paying much more for the same offer without even realising it! So, long story short: Don't even think about renting a place to stay in Cambridge through Leaders! It was the biggest mistake of my life, I dare say, and I don't want you guys to repeat the same mistake as I did. In any case, RUN AWAY FROM THEM! P.S. These 4 or 5 star comments look very fishy, and I highly doubt that these are actual reviews from the tenants in Cambridge. They do not look genuine nor reflect what it actually is like to be a tenant living in Leaders' properties. I guess my case is another living proof of how serious the rental crisis in the UK is at the moment. I'm glad that I'll be leaving this sh**hole in few weeks time though:) I know that they'll reply to this review with the same automated texts saying that they take customer feedbacks very seriously blah blah etc but hey, is anyone really stupid enough to believe that?!

Kee · 17 April 2024

★★★★★ 3/5

Google

At the start we were really excited that the property me and partner wanted was back on the market. We phoned and got all the information straight away in an email. We had lots of phone conversations with Jake and had all the information we needed which was great. We then proceeded with a holding deposit and started our applications. It was since completing our applications that the communication had stopped and had gotten poor. We were given a viewing after we had paid the holding deposit however, Jake who was meant to be dealing with myself and partner with the property could not make the viewing and we were given another lady to show the property to us. This was disappointing due to the lady not knowing anything about the property when we were asking important question such as energy suppliers, water, taxes ect. I had then contacted Jake the next day asking the questions that should have been answered at the viewing, be he did not know either. We had some slight issues with some documents on Leaders side to which we were informed our moving date would be pushed back, but myself and my partner had to phone Leaders for an update as they didn’t bother contacting us. We then had a set date to pick up our keys, the night before they had rung us (at 7pm!) and informed us that there would be a delay picking our keys up but they would inform us later that night. They didn’t. I tried numerous attempts to phone the office but due to it being shut, I couldn’t get through. I had to phone at 9am but no one from the Cambridge branch had answered and this got passed to a lovely lady in a different branch who also, could not get through to the Cambridge branch. We then eventually got through to the Cambridge branch where we were then told that picking our keys up would be later in the day and not at the times we had originally planned. This had then complicated things due to rescheduling work. I was then contacted ten minutes later by another lady and was told we could come and collect the keys straight away. Frustrated to say the least as it was clear they did not have any teamwork or communication in the office even though they’re all sat next together at the desks! Overall, the experience at the beginning was excellent but it rapidly went downhill. They need more communication with their tenants.

Ellis · 17 April 2024

★★★★★ 5/5

Google

Our move in to our new rented house yesterday was a smooth one. Thanks to Katie for being so responsive and helpful with all our inquiries since we are new here in UK and were not yet familiar how the letting process works in here. Thumbs up to the website’s easy process steps too ❤️

ODESSA · 17 June 2022

★★★★★ 5/5

Google

As a student, it was the first time I tried to rent a room through an agent. Katie helped me a lot in my research and she answered to all my questions! Update: I had a few problems just before moving in and Katie was amazing. She helped to solve the issues.PositiveResponsiveness, Quality, Professionalism, Value

Maeva · 17 June 2022

★★★★★ 4/5

Google

Elliott was professional, very helpful and friendly. He gave me all the information I needed, and went above and beyond to make me feel valued. The team at Leaders has been really helpful. It's a shame the property did not match my requirements, but I'd be very happy to receive other recommendations from Leaders.PositiveResponsiveness, Professionalism

Constance · 17 June 2022

★★★★★ 5/5

Google

Leah has been very helpful in aiding me and my student friends in moving into a house for our second year of uni. Much appreciated.

Bailey · 3 August 2024

★★★★★ 5/5

Google

Just had my first viewing with Elliot from Leaders. The viewing was very smooth and to the point, definitely recommend it. On the admin side of things, Charmaine has been giving quick and helpful responses especially given that I had the viewing on the same day that I called to enquire about the flat

Mostafa · 17 June 2022

★★★★★ 5/5

Google

Perfect experience, I feel very listened to and well accompanied.

Juju · 10 June 2026