Trusted Agent profile · Cambridge
★★★★★
607 reviews across 1 platform
140, Hills Road, Cambridge, CB2 8PB
Leaders Sales's office in Cambridge, at 140, is rated 3.9 out of 5 across 607 reviews on 1 platform, including 607 Google reviews rated 3.9.
Tell us what you need and we'll put you in touch. Leaders Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cambridge.
Every review we hold for the Cambridge office, from every platform, shown as written. First names only.
5/5
GoogleKatie Sarll at Leaders has been very helpful with my letting queries, and her guidance on upcoming regulatory changes has been really useful. Communication has been clear and she’s helped keep things moving. I appreciate her support so far and look forward to a smooth process through to the end of the tenancy.
5/5
GoogleAmy is a kind agent. She helped me to find the proper accommodations. She is responsible for my requests and emailed me frequently. Thank you very much for her kind help!
Dear Huahua Chen Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe would like to give big thanks to Katie's excellent service. We are new to the UK and urgently look for a rental property. Katie is professional, after understanding my requirement, she promptly located several properties and follow up so efficiently. Really appreciated for your team's effort and I have no hesitation recommending Leaders to my friends!PositiveResponsiveness, Professionalism
Dear Martin Liu! Thank you for taking the time to review your recent experience with our Leaders Estate Agents Cambridge branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleThe thought of finding a property to rent in a new city was incredibly daunting but Matthew Scott came to my rescue. I had a lot of dealings with so many other agents in Cambridge but Matthew took the time to listen to concerns that I had. I just want to say how glad and happy I am that I used Leaders Hills Road - Especially Matthew Scott.
Hi Hannah, thank you for taking the time to leave a review. It's great to hear that Matthew was able to provide you with such a high level of service, and made your move to Cambridge much easier. We will be sure to pass your kind words along to Matthew.
5/5
GoogleAlfie was very helpful when it came to sorting out the contract. He quickly contacted the landlord to reach an agreement which I was very happy with :) Very friendly and responsive!
Dear Maria Ntemourtsidou Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRecently, with the help of my agent, Mr. Jake Stearne, I quickly found a room with affordable price, convenient transportation and complete decoration and facilities! He is always able to help me as quickly as possible when I have questions, and I am very grateful for his efforts! I think if I need it later, I will definitely ask them for help!
Dear Kai Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe have let our property through Leaders for a number of years. Joe Hood is our current manager. He is professional and proactive and deals with issues in a timely manner. He has ensured we are kept in the loop while dealing with the day to day issues of letting a property.
Dear Stuart We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleJake Stearne has been an amazing help with getting a property, he has great customer service, and quick responses to any issues that have occurred. Thank you!
Dear Holly Gibson Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI was very happy with Leaders, they helped me to find an excellent property and were able to arrange the rental extremely quickly. Katie was my contact at Leaders, and was very prompt at replying to messages and keeping me in the loop at all times, I was pleased with the quality of service I received.PositiveResponsiveness, Professionalism, Value
Dear Amaru Araya-williams, Thank you for the great review of our Leaders Estate Agents Cambridge team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
GoogleDealing with Katie over this property was one of the best experiences I have ever had in property letting. Her customer service skills are second to non. She’s really amazing and ever ready to proffer most convenient suggestions even at the shortest period of time. Thank you Katie.PositiveResponsiveness, Quality, Professionalism, Value
Dear Obinna Raymzy, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe have received fantastic service from the Leaders Team. Elliot was charming, positive and knowledgeable showing us around the lovely property, and Charmaine followed this up with swift and helpful work which helped us secure the property. I would definitely recommend Leaders to anyone. Really excited to move in- thank you!
Dear Henry Thank you for the great review of our Leaders Estate Agents Cambridge team. It’s fantastic to hear that we could provide you with a great service that you were happy with. Kind regards Customer Care Team
5/5
GoogleHaving not been a private tenant before, the team at Leaders (especially Charmaine and Leah) have been really helpful. From securing the tenancy through a hold deposit, right through to preparing to take tenancy on the 26th; they've been really glad to guide me through the very streamlined process, and responsive throughout.PositiveResponsiveness, Quality, Professionalism
Dear Lizz Thank you for taking the time to review your recent experience you had with our team at Leaders Estate Agents Cambridge. We're so happy Charmaine and Leah were able to assist you through the process of letting a property. Kind regards Customer Care Team
5/5
GoogleI love people who receive calls and communicate like them💪 great team to work with …
Dear Giddie, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleAll what I want to say thank you ( Amy ) for sorting things to me and my family by just doing a small phone call you secured for me the place and at least tried to help me and my family such an amazing and helpful action keep doing that it’s a good attitude for your self and your company ( Leaders Cambridge ) Also further to mention ( Leah ) for her help across all that time . You are both amazing and much helpful Thanks
Dear Hatem Osman Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleVery disappointing, rescheduled viewing for 2 times and they never appeared and no notice also. They don’t really matter other’s time. Really really disappointing approach from leaders. Seems like very unprofessional.
Dear Nunu Kk, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleThe team at Leaders Cambridge were very helpful with us letting our property for the first time, helping us through the process, and we’re very responsive with helping us to find a tenant and occupying the property very quickly
Dear Thomas Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThis is just a brief note to thank Jake Stearne for his help and professionalism in finding a property in Cambridge. Jake was informative and quick to follow up on all our requests. Thank you,
Dear Nicholas Edwards Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHave no hestitation in recommending Leaders to all my family & friends if they ever wanted to rent a property in Cambridge or it's surrounding villages. I personally dealt with Katie who I found to be very professional, answered all my queries quickly & was just an absolute joy to deal with.PositiveResponsiveness, Quality, Professionalism, Value
Hi Neil Sarll, Thank you for the great review of our Leaders Estate Agents Cambridge team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
Google**Exceptional Service from Our Property Letting Coordinator!** I would like to take a moment to express my heartfelt appreciation for our property coordinator, Andreea Tudor, at Leaders. From the very first moment she began assisting us in getting everything ready for our move, she has gone above and beyond to ensure that everything is handled smoothly and on time. She addresses our concerns promptly, and her organized approach to managing the process has significantly improved our experience. It’s clear that she genuinely cares about her tenants and is committed to providing outstanding service. Additionally, her kindness makes working with her a true pleasure. She consistently takes the time to answer our questions and guide us through any challenges we face, often going the extra mile to ensure we feel supported. We are truly grateful for her dedication and commitment to excellence. Thank you, Andreea Tudor, for everything you do!
5/5
GoogleI got my first rental house at UK via Leaders. Very approachable and responsible staffs. Good at on time response and providing the clarification. The entire process was so quick and simple. Thanks to Katie & Leaders team.
Dear Soniya Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleActively avoid this agency unless your other option is a box under a bridge. Here's why: the same property is in the market with a different rent price every day for a week. When contacting them about said property they initially reply and then ghost you only to come back when you ask again and say it's been let. And the cherry on top: "oh we have another person who is ready to make an offer so you need to tell me now". That's a lie obviously because when the answer is "ok let them have it" all of a sudden you're the priority. What a joke of an agency! Don't be fooled by them and good luck!
Dear Mara Tatari, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleLeaders has been wonderful, working really swiftly and helping me into a property at very short notice. In particular my point of contact Leah went above and beyond, organizing extremely short notice viewings to work around my schedule and offering excellent follow up and support of my application.
Dear Robert, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI had a very good experience here at Leaders. Jake was open and was always available to call when more information was needed.
Dear Owen Stride Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleAfter a rather unsatisfactory year with Leaders, who have been managing a property for me, things have improved significantly with the aid of my new contact at Leaders, Jade C. Jade is professional and very quick to respond to any concerns of mine. I'm hoping we can continue our collaboration in the future.PositiveResponsiveness, Quality
Dear Rob. Thanks for taking the time to leave us a review, we appreciate your feedback and kind comments about the professional service from Jade. All the best Customer Relations Team
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Tell us what you need and we'll put you in touch. Leaders Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cambridge.
