Trusted Agent profile · Cambridge
★★★★★
609 reviews across 1 platform
140, Hills Road, Cambridge, CB2 8PB
Leaders Sales's office in Cambridge, at 140, is rated 3.9 out of 5 across 609 reviews on 1 platform, including 609 Google reviews rated 3.9.
Tell us what you need and we'll put you in touch. Leaders Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cambridge.
Every review we hold for the Cambridge office, from every platform, shown as written. First names only.
5/5
GoogleI had a very good experience here at Leaders. Jake was open and was always available to call when more information was needed.
Dear Owen Stride Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleAfter a rather unsatisfactory year with Leaders, who have been managing a property for me, things have improved significantly with the aid of my new contact at Leaders, Jade C. Jade is professional and very quick to respond to any concerns of mine. I'm hoping we can continue our collaboration in the future.PositiveResponsiveness, Quality
Dear Rob. Thanks for taking the time to leave us a review, we appreciate your feedback and kind comments about the professional service from Jade. All the best Customer Relations Team
1/5
GoogleWhich field are they claiming to be leaders in? I had to deal with Leaders 2 times over 2 years. Each time I requested a viewing, I was pushed to only rely on a video-recorded viewing, and they never called back as soon as I requested a real viewing in person. Those are methods normally used by scammers. You should never pay a deposit and rent before actually viewing the property.
5/5
GoogleI could not recommend Andreea anymore, she went above and beyond during my move and insured the process was as smooth as I’d hoped it would be!
Dear Caitlin Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleA very pleasant rental experience, the agency's website and rental process are very professional. Amy is very grateful for responding to our emails in a timely and efficient manner every time~
Dear Jiang Yanwen Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI would always recommend Leaders for their services, they are quite helpful especially Amy Hart dealt my case responsibly and humbly. Also, she got me a discount in the rent. Thanks
Dear Humza Faisal Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJake has been amazing at every step. Great communication from him keeping me informed every step of the way in finding a new apartment. One of the few good estate agents.
Dear Zaidan Umar Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJust had a viewing of a property to rent yesterday with Elliott, I would like to thank him for his professionalism and his welcoming attitude. I had a lot of questions and he was very patient, and took the time to cover all my concerns. Thanks Elliot.
Dear Noura Alsalloum, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleWe moved into our student property in September 2023, and were shocked to discover that the property was not in the condition that was agreed in the Tenancy Agreement. We have repeatedly asked for the garden to be trimmed and cleared of rubbish (including a shopping trolley and a skateboard) and have been reassured time and time again by our property manager, Nic. However, it has been 5 weeks since the start of our tenancy and no action has been taken. It is so unacceptable to be paying for an unusable, overgrown garden and shed, and to have to look at someone else’s debris. I would not recommend this company, and I am really disappointed with my experience
Dear Maria Hardman, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
GoogleHorrible agents. Avoid if at all possible Made false statements in our move out report. Delayed required repairs such as heating and hot water repairs, leaving us without heating in the middle of winter for over a month. Contacted guarantor before contacting us regarding rent payments. Threated eviction before our first rent payment. Chased a rent payment at 9am on a Tuesday after a bank holiday weekend demanding payment. That had already been made. Marked our account as in arrears multiple times as there system couldn't handle tenants paying separately. Asked us to perform viewings as they were short staffed on 1 hours notice. Withheld an overpaid rent payment for a full month. Everyone we spoke to who delt with leaders said they had a horrible experience, from contractors to landlords. Especially the property management team.
Dear Conor Grocock, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
2/5
GoogleDon’t be mislead by the perfectly written 5 star reviews which seem really fishy to me, I did not have a positive experience. Echoing some of the other real reviews, problems included being coerced into taking a ‘no-deposit’ option which means eventually paying much more due to interest. Emails and calls for help were ignored, faulty appliances had inadequate repairs (meaning problems for all future tenants) and of course I had to chase to get my deposit back after months. They are a huge company and can afford to treat tenants badly in Cambridge because of the high demand.
Dear Dario Fisher, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
4/5
GoogleArfter meany months of telephone calls and emails to your office and no joy i was at my whits end until Alfie came to my rescue,he had all the problems sorted all with in two - three weeks. his predecessors did nothing but pass the buck what a breath of fresh air he is well done! 👌 ( 1 small problem still remaining that's down to accounts dpt out of his controll )
Dear Roger Barnes, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleMy partner and I had so many questions when we were renting our first house together and Andre was amazing! He was professional, compassionate and made us feel comfortable to go to him with any problems. Thank you for making our first home so smooth sailing!
Dear Lucy, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleThe agency is not bad, however, if you have some questions or issues, the team can be slow or completely ignore the emails. The paperwork process was slightly messy, and the document check started after I already signed the contract (the landlord was transferring from one agency to another). I was lucky to have a very responsible and good landlord. However, if I were do deal with Leaders directly, my experience would have been much worse. The move-out process was quick and easy though.
Dear Olesya R, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleKatie was nothing but helpful throughout the whole letting process, and helped remove the stress of letting a property by quickly answering any question that I had. I would definitely recommend Leaders & Katie and would be happy to work with them again.PositiveResponsiveness, Quality, Professionalism
Dear Alex Phair, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleIt was my first time using a letting agency and I got a little overwhelmed but the service I received was amazing and helped make the process run a lot smoother, in particular Leah, she was extremely patient with me and went above and beyond to help.PositiveResponsiveness, Professionalism
Dear Samantha Henderson, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Cambridge. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleHave been signing a new rent agreement in Cambridge recently. Experience with Leaders was positive, process is well organised, clear and transparent. Katie and Tia were very helpful and responsive, which was much appreciated.
Dear Serhii Yanikin Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJake has been very helpful in the whole process and made it smooth for me to move in to my new flat. Highly recommended
Dear Junaid Noman Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAlfie has been great at helping me resolve any issues with the property since I have moved in. Thank you Alfie!
Dear Atiyah Mukhi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have dealt with Katie a lot over the past few months and it has been nothing but a pleasure! I’ve had a lot of help and support while looking for somewhere to my taste and it has been a brilliant experience all around!
Dear Jack Burgess, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleCharmaine is the politest person i have dealt with. This is the first time i am renting a property and she has helped guide me throughout what i need to do and answered all of my questions with knowledge. Highly recommend leadersPositiveResponsiveness, Professionalism
Dear Amy Boots, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have been searching for houses to let and Elliot is great to work with. He has shown me two houses so far and working with him has been quite pleasant. Knowledgeable and helpful. I would recommend working with him to my friends and colleagues.PositiveResponsiveness, Professionalism
Dear Robert Galloup, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have had help from Katie, who has been the most helpful, responsive and informative sales negotiator I’ve ever dealt with. She’s been so lovely and understanding, especially with my millions of questions. I would highly recommend her. An amazing service, and immediate transition! Thanks Katie!PositiveResponsiveness, Quality, Professionalism, Value
Dear Hattie Carter, Thank you for the great review of our Leaders Estate Agents Cambridge team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
GoogleKatie was our agent here in Leaders. She helped us move in smoothly in our new home. She was able to address every concern that we have during the process. By far, the smoothest move in transaction we ever had!PositiveResponsiveness, Professionalism
Dear Nikki Mendoza, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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Tell us what you need and we'll put you in touch. Leaders Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cambridge.
