Leaders Sales reviews

★★★★★ 2/5

Google

I recently took an apartment for rent where Leaders was the agent. Right from initial conversations, Katie, who was my contact point was very responsive and prompt. The whole letting process went smoothly, and got the keys to my apartment just three days after moving to Cambridge (though we started working earlier). Please keep up the good work and looking forward to a long professional relationship. Update: I am leaving UK for good. After I reached out to Leaders and my landlord with notice of vacating the property, I was a bit lost regarding the process, cleaning, inspection etc. Nobody was able to guide me until my landlord connected me to Lauren Nield. Since then the friendly and proactive way she guided me and gave me information on who to reach out for cleaning etc has been a revelation. I can say that I am very comfortable with the process and all activities are scheduled as per plan. Lauren‘s contribution to this is very much appreciated. This is nothing short of a 5 star service. An update to my review. I have now left UK. In spite of being in a different country, the closing activities with Leaders went seemlessly. Today, with immense help from Kaitlyn Young, I got the deposit refunded in full and I must say, it took just two days once she got involved. Thank you!! Another update to my review. It forced me to reduce the rating given earlier. It has been 6 months since I left UK after vacating the above apartment. Leaders reach out to me saying that I have been overpaid in terms of final settlement and requested me to refund GBP 2090+ back to them without any background or any statement of finances provided. After many back and forth mails between Leaders, myself and my landlord, finally they said I was reimbursed 1463 pounds in excess to which I agreed. Please note that when I received the final settlement from Leaders, I had asked for a detailed statement which Leaders did not provide. My advise to all prospective renters from Leaders is to be very mindful of their balance sheet in terms of your contract.

Sibin · 2 April 2026

★★★★★ 5/5

Google

It was a very good and pleasant experience working with Amy Rutherford. Communication was excellent throughout with prompt responses to various queries that were made. Amy was always keen to get any issues quickly resolved and always acted in a very professional manner. Amy came up with useful suggestions and her help and enthusiasm made the whole process a much better experience than I might have expected it to be. Well done Amy - it was a pleasure working with you!

S · 16 March 2026

★★★★★ 1/5

Google

I was with leaders for just 6 months. In that time I had consistent maintenance issues with the property I was in. Damp and mould issues which I repeatedly reported and consistently cited as being a structural fault in the property. They never fixed my window which was double glazed however the glass was shot resulting in consistent condensation buildup and mould as well as a draft. I had a repetitive leak in my room which took a while to get fixed. When I reported damp and mould issues I was sent a document on how to “deal with it” only after several months of consistent calling did they finally get someone to fix anything. Upon departing the property I was renting they took over 5 weeks to return my deposit despite the fact it states 10 working days. I had to chase them up for everything - an email was simply not enough I would call week after week. And was met with excuse after excuse and empty apology after empty apology. I don’t believe there is any justification for it. Will not be renting again with them.

Felix · 1 September 2025

★★★★★ 5/5

Google

I have been using leaders to lease and manage my properties for many years and cannot speak highly enough of the excellent service I consistently get from them with a special shout out to Abi Fluin & Katie Sarll. I also receive the same feedback about them from my tenants so a great service all round.

Munish · 19 March 2026

★★★★★ 5/5

Google

Amy was incredibly helpful throughout our home search and moving process. Her calm tone, kindness, and supportive approach really helped me stay relaxed during such an emotional and stressful time. At the same time, she guided me to act quickly when it mattered most. Since I’m starting a new life in a new place with my daughters, this was both an exciting and overwhelming experience, and Amy made it so much easier. Thank you so much again, Amy!

Tarkan · 10 April 2026

★★★★★ 5/5

Google

I started my journey with Leaders letting agents, and so far, I’m very happy with their service. They continuously follow up on requirements and do everything we need. Jake is the agent handling my case, and he is doing a marvellous job.

Jerin · 16 March 2026

★★★★★ 5/5

Google

Leaders has provided wonderful support during our move from london to cambridge by showing us property on video call and confirming it soo soon and made our move out process soo easy and comfortable. Special thanks to Jake and also Anna for making our process movein and moveout process very smooth.

Nirosha · 21 November 2025

★★★★★ 5/5

Google

I recently worked with Jake Stearne as my property agent, and I was really happy with how everything turned out. He was always quick to respond to my questions and made sure I was kept in the loop during the whole process. Jake was very organised and made things straightforward, which made the experience a lot less stressful. I appreciated his friendly and approachable attitude, and it was clear he genuinely cared about making sure things went smoothly. If you’re looking for a property agent who is reliable and easy to work with, I’d definitely recommend Jake. His help made the process much easier for me.

Jianing · 23 September 2024

★★★★★ 4/5

Google

Posting an honest feedback, I’ve had mixed experiences with Leaders since I started with them, understandably it’s person-to-person basis. I’ve had 4 property managers change in a period of less than 10months, however my experience so far with Abigail has been positive. She’s been ‘responsive and efficient’ throughout our interaction, most importantly understanding when a conversation is needed either via call or email. Communication is key especially in our busy lives. Abi has so far, kept the tenants welfare and requests in account as the connection between the landlord and myself. Keep up the good work Abi! Special mention to George, who was excellent in how he managed the property on short notice. Man of few words but probably made the most effective solutions and actions during his time! Thanks George :) Darcey was helpful when moving in for the first time, she was patient with queries and acted professionally when arranging requests between landlord and tenant.

Prerana · 6 October 2025

★★★★★ 5/5

Google

I had an absolutely stellar experience working with Amy Rutherford at Leaders Cambridge. From the initial enquiry to the final paperwork, Amy was responsive every step of the way and incredibly professional. …

Alex · 16 February 2026

★★★★★ 5/5

Google

I had a good experience with Leaders. Amy was helpful, friendly, and easy to contact whenever I had questions. She made the process simple and straightforward, and everything was dealt with quickly. I would recommend Leaders to others.

Melissa · 23 December 2025

★★★★★ 1/5

Google

Leaders is a 50/50 experience , the first leader agent that I had taking care of my property was Leah Brazier was not what I expected, I tried to call many time and she will never be available or call me back , emails will take up to a week to reply only to send a email asking for everything asap when i was the one waiting for a response … do not recommend specially if you are in a rush because your tenancy is finishing and you have no place to go.

Kelly · 25 July 2024

★★★★★ 2/5

Google

We had a rather poor experience with this estate agent where we were the buyers. The 1st issue was being charged £50 for ID checks, when all other estate agents I have dealt with have no charge when you are a buyer. This was forced upon us before our offer was put forward, so if it hadn't been accepted we would have been out of pocket. We were also forced to subscribe to a 3rd party called Lifetime Legal (who carried out the ID checks) even though we had no interest in them and we needed to cancel the contract to stop future payments being sent to them. From research done, Lifetime Legal seems like a very dubious company. This set up is absolutely appalling and noone should be put in this position when trying to purchase a house. During the sale, their Move Manager Alyson kept pushing unrealistic timeframes. The survey findings meant we needed to get various quotes from builders, and we were made to feel this was taking far too long when it was done as quickly as we could. Alyson misconstrued what we were saying in terms of where we were to the seller, which seemed to irritate the seller and we felt Leaders were more a hindrance to the process than helpful. A really poor experience.

Paul · 25 July 2024

★★★★★ 5/5

Google

I had the pleasure of working with Leah Brazier during my recent property search, and I cannot recommend her highly enough! Leah Brazier is a fantastic communicator, keeping me informed and updated at all times. Her friendly demeanor and genuine enthusiasm made what can often be a stressful experience truly enjoyable. Thanks to her hard work and expertise, I am now happily settled in my new home. If you are looking for a property agent who is reliable, knowledgeable, and truly cares about her clients, look no further than Leah Brazier. I am incredibly grateful for her outstanding service.

Jintao · 25 July 2024

★★★★★ 5/5

Google

Paul Ford​​​​, Senior Property Manager at Leaders, is one of the most professional and experienced people He is always ready to help and support Thanks Paul

ALY · 16 March 2026

★★★★★ 1/5

Google

I would be very careful about being pressured into holding deposits by people at Leaders Cambridge. On Friday, I asked a couple of questions on a property, that we were informed to be the “best applicants on” - we were extremely keen and ready to view the property on the same day/ day after. Immediately! Well within our affordability. After getting called every few minutes, I felt panicked and pressured, that we would loose the property. Being emailed to say the Landlord had even accepted another set of tenants already, despite us being accepted. I do feel that if we were the best applicants for the property, contact the landlord and allow us to view. (We had not even had our questions answered) Once I had paid close to £400.00 holding fee, a viewing was suddenly available on Monday. Excuses were made, despite Jake even admitting he hadn’t even acquired the contact details of the current tenants yet. No refund of the holding fee yet the property was held for about 3 hours total after realising we had been conned. We would never enter a relationship like that and have declined the property alltogether. I feel that a holding fee should be used to keep a property you are set on following a viewing, not as a ploy to pressure tenants into a property- when they are the preferred tenants. Treat prospective tenants better if you would like good tenants Leaders. Sad to have lost so much money. But very happy to have missed what would have been a terrible experience if the property was not true to the pictures. Very disappointed by the lack of humanity and respect.

Kevina · 25 June 2024

★★★★★ 5/5

Google

Agent Jack Eade and his colleagues were fabulous in getting my house on the market and finding new tenants. I was stressed with relocation to Asia BUT Jack was a star, he came to my property soon after I called, he took some photos and put on the Market in less than 2 hours. How amazing!!! They are efficient, understanding, easy to communicate and gave good advise. Also, I really like the Leaders' portal where I can find all the reports, statements, bills etc there and online. Highly recommend to seek for their services. Their outstanding services are extremely important to me who resides outside of UK. Thank-you Jack and Maddy.

Cerdin · 9 June 2024

★★★★★ 5/5

Google

I had a positive experience as a tenant. Our property manager, Paul Ford, was timely, responsive, and proactive throughout the renewal process. Everything was handled efficiently and clearly.

James · 16 February 2026

★★★★★ 5/5

Google

I was a tenant for a year with Leaders and I have to say I was very pleasantly surprised with the service and response! Andre Payne in particular has been a great property manager and really helped things roll both in the move-in, during the tenancy and in the checkout phase. We were also surprised with the transparency during the checkout phase with the costs and steps needed to follow to checkout from the property. Highly recommended! Also in the process of finding a house now and Andrew Tierney has been exceptional in helping me find the property I need!

George · 26 May 2024

★★★★★ 1/5

Google

Never trust this agent! Since I first moved in, I had very had experience with one “property manager” because this person cannot transfer messages between the landlord and the tenants in time. And this person does not always want to solve problems until it gets very bad. I tried to point something out to the landlord before, but I have to keep pushing this “manager” for transferring the message to landlord. The message was transferred 3 weeks later (how crazy), and caused me to spend extra money on some nonsense things. I am not sure why this person wants to delay the process. It apparently hurts both the landlord and the tenants. But otherwise, the letting process with Amy Hart, the communication with Clare was smooth. Amy was very efficient at communicating with me back and forth, making many unfamiliar things quick and simple. I still need to see how they work upon checkout of the property.

Billy · 17 May 2024

★★★★★ 5/5

Google

I was privileged to be dealt with by Amy Hart from Leaders. She has been so helpful throughout the whole process and has really stood out to me by her professionalism, her enthusiasm and commitment to keeping me updated with the process. She has gone above and beyond not only helping me to apply for a house but also for 2 of my friends who were also keen to apply, all in the space of a couple of days. We all can’t thank Amy enough for all of her help in finding us our second year homes.

Lauren · 17 April 2024

★★★★★ 1/5

Google

I am extremely dissatisfied with my experience with this letting agency. I have been renting for over eight years and have never encountered this level of unprofessionalism. During my final month of tenancy, the agency requested early termination as I had already vacated the property and viewings were taking place, with a prospective tenant wishing to move in earlier. I fully complied with their request, returned the property in a spotless condition, and handed it back on the date and time they specified. Despite this, the agency has failed to refund the rent owed to me for the unused period. It has now been over three months since the property was returned, and the refund remains outstanding. Throughout this period, I have received inconsistent explanations and repeated delays. Most recently, I was informed that the refund has been deferred until next year. The agency effectively repossessed the property early while retaining funds that are rightfully due to me. This conduct is unacceptable and demonstrates a serious lack of professionalism and accountability. I would strongly advise prospective tenants to exercise caution before entering into any agreement with this agency. They will most likely steal your money

Malak · 23 December 2025

★★★★★ 5/5

Google

Had an amazing experience with Amy Rutherford, initially it was a bit rough cos I misconstrued her but surprisingly she was patient with me and she eventually negotiated on our behalf a fantastic tenancy termination. Thumbs up to this amiable personality, you can always be certain that she got your back. Thank you Amy.

Seyi · 16 March 2026

★★★★★ 5/5

Google

Recently, I was looking to rent with leaders. Even though I didn't continue with them, the service was overall great; everyone was friendly and so helpful, especially Charlie. His communication and dedication was excellent.

Isadora · 28 November 2025