Leaders Sales reviews

★★★★★ 5/5

Google

Amy was always available and helpful to speak to. There was an issue with the flats furnishing but she went out of her way to find a solution to the problem for me.

Michael · 5 December 2025

★★★★★ 5/5

Google

I’ve just rented a flat with Leaders few weeks ago. Whole process took a bit of a time, there were some confusions, it was a bit stressful time but apart from that , my agent Katie was super nice and helpful, answering my messages fast and stay in touch with me during whole processs and even later, which is super kind of her. I would recommend her 100% . So far so good and happy with that agency. Edit : my tenancy ended now and i have to say , that overall im very pleased with experience i had with leaders. Tanya, property manager, always resolved issues i had super fast and she was lovely. End of tenancy charges were very reasonable as well.PositiveResponsiveness, Quality, Professionalism, Value

Sylvia · 27 March 2024

★★★★★ 5/5

Google

I’ve just rented a flat with Leaders few weeks ago. Whole process took a bit of a time, there were some confusions, it was a bit stressful time but apart from that , my agent Katie was super nice and helpful, answering my messages fast and stay in touch with me during whole processs and even later, which is super kind of her. I would recommend her 100% . So far so good and happy with that agency. Edit : my tenancy ended now and i have to say , that overall im very pleased with experience i had with leaders. Tanya, property manager, always resolved issues i had super fast and she was lovely. End of tenancy charges were very reasonable as well.

Sylwia · 18 March 2024

★★★★★ 1/5

Google

Leaders in nothing but name Unfortunately Google does not permit zero star reviews so I am forced to leave a generous one star review for Leaders Cambridge. We were tenants with Leaders for one year and our problems really began when vacating the property. One month before our tenancy transitioned to a rolling monthly agreement, our property manager left. We were not informed of this and we were also not informed that the property had been put back on the market, with another tenant already found. Fortunately we were able to make alternative arrangements. In the final weeks of our tenancy we received no communications at all from Leaders. The next we heard from them was one month later when they incorrectly told us our account was in arrears and demanded payment for the month after we had left the property. Additionally, they took money out of our bank account without communication or consent for a separate charge. They have now confirmed this charge was made in error. However, over 3 months later we are STILL waiting for this to be refunded. Our property managers have been unreachable by phone or email and have not responded to us for over a month now. We have no timeline for when we will receive a refund. If you are a prospective tenant who would love to do the job of an estate agent for them, then look no further than Leaders Cambridge!

Chris · 21 November 2025

★★★★★ 5/5

Google

As a New Yorker who has rented properties on both sides of the Atlantic, I know all too well how rare it is to find a Property Manager who cares about the renter as much as the property. Andre P at Leader's Hills Road cares about his clients. Andre is quick to respond with any property issues, including repairs or white goods issues. He has a wonderful personality and is always happy and ready to help. Thank you, Andre, for making our property rental experience a very good one. Cheers!

Julian · 28 December 2023

★★★★★ 1/5

Google

Believe the 1-star reviews. I would give 0 if I could. From my initial onboarding as a tenant, to the very end, it was like pulling teeth. It's the worst of the worst in terms of professionalism. Expect curt one-liners to BIG issues, passive-aggressiveness, them giving up when the issue is too hard to resolve. Expect disrespect and patronisation. Expect maintenance issues that are for landlords to resolve, to be passed on to tenants. Expect to be milked. (One core issue for me was a bathroom whose floor completely collapsed. There was literally a hole in my bathroom! The lettings agent was making it look like that was my fault. He wanted me to shoulder part of the cost for remodelling. Luckily, a contractor came in to diagnose that there was a leak in the bath tub pipe as early as the 1980s, when the property was made. Imagine trying to pass that off as my fault. LOL) Also, the turnover rate between lettings agents is HIGH. I think I may have experienced 6-7 different agents in the course of 2 years. Departing agents don't "onboard" the coming ones, and they don't have a database compiling property issues, so pending household issues from one agent era do not get passed on to the next. It's up to you to keep emailing, and updating, and rehashing the history. And the new agents get passive-aggressive and say that "it's the first I've heard of this!" whenever you follow up. The onus of maintaining the property is always passed on you, and if you want to get something done fast, it is going to take A LOT. A lot of prompting and prodding. It takes a crisis --e.g., machines breaking down, boilers not providing hot water -- for Leaders to act. I notice that Leaders has a high rating FROM LANDLORDS. But 1-stars from TENANTS. That tells you A LOT about their character. They care about the rich property owners -- but if you're a lowly little tenant? Forget it. So be careful with these guys! Think twice. PS. I only stuck around because the property location was nice.

Catherine · 19 December 2023

★★★★★ 1/5

Google

The property management service at Leaders is absolutely appalling. Despite their numerous apologies and promises that it will get better, they have failed to provide the service that have been paid for. I have let my property with Leaders for 3 years and from the start of their service they have been disappointing. They have initially misplaced the marketing photos of my property but failed to inform me. They then marketed my property without any photos for over 2 weeks and advised me to lower my rent to attract more prospective tenants as it wasn't gaining much interest. Having looked at the website myself I then realised the problem and asked them to clarify. That was how I found out they had lost the photos. There was no apology or suggestion to retake the photos but to continue marketing for a further week to see what happens. I then escalated it to the manager who then got a photographer in the next day to take a new set of photos. After that, I had a couple of prospective tenants within a week with the manager overseeing that process. Each year’s tenancy renewal was a joke. I had 4-5 different property managers contacting me about a renewal and no one ever responded to me when I agreed to the renewal terms. I got fed up one year and threatened to go elsewhere and I was promised things will improve and I will get a dedicated property manager from now on. That never materialised. Several excuses were provided including a high turnover rate and illnesses. Ultimately, there was no handover system between staff causing a breakdown in communication between landlords and constant change in property managers. After 3 years of tenancy, enough is enough and I have decided to leave Leaders. The end of tenancy process was an ordeal. The tenant at the time could not get hold of Leaders for many weeks to find a new property to move in to and resorted to getting my number from a neighbour to seek help as the end of tenancy was only 2 weeks away. I then had a junior property manager who has very little experience to deal with the issue and I’ve had to call him every single day to get an update on the situation. On the final week of the tenancy, as I have taken time off work to deal with the property, it transpired that the tenant was not moving out on the date that was agreed and the property manager had been avoiding letting me know and purposely avoiding my calls. No other property managers in the branch knew what was happening with my situation and told me that I had to wait until my property manager was back in the office. I resorted to turning up to the branch to complain to the branch manager and I got hold of the property management team leader’s contact details to make my complaint. The team leader then dealt with my property until the tenant has moved out (a week late) and I was assigned another property manager to deal with the deposit negotiations. One month later, the negotiations were complete and no sign of money in my account. Contacted Leaders again to then inform me that ‘they thought the Accounts Team had sorted it’. Another round of apology and more chasing, I have eventually received the invoice and later money in my account. Overall my impression of Leaders’ property management service is that the whole system is broken down. They have some property managers who are competent but constantly apologising for the system breakdown. And then there are poorly trained property managers who are left unsupervised and left to deal with difficult situations. The team leader explained that it wasn’t his fault as he only recently got promoted to manage a property. No amount of apology is sufficient to justify the appalling service that I have received. Save your time and money, go with somewhere else other than Leaders, if you are a landlord.

Karen · 19 December 2023

★★★★★ 5/5

Google

I had the pleasure of working with Amy Hart from Leaders Company as our rental agent. Amy's professionalism and dedication were exceptional. She listened to our needs, provided accommodated our schedule for viewings, even on weekends. Amy's market knowledge and clear communication made the rental process smooth. Her responsiveness and proactive approach demonstrated her commitment to client satisfaction. I highly recommend Amy Hart for anyone seeking a reliable and efficient rental agent. Leaders Company is fortunate to have her on their team.

Anastasiia · 19 December 2023

★★★★★ 1/5

Google

1 Star is probably generous. Filled in application forms for properties viewing in September and made calls to arrange viewings, heard nothing back. Made phone calls to follow up, whoever picked up the phone “promised” to pass my messages to relevant persons, no response (no calls no emails nothing) from Leaders until now (November). This must be a joke!!!. I am thrilled and delighted that I moved away from Leaders and approached other agent who was more considerate and helpful. I found my place with zero hassle and got in touch within a day. I will not return to nor consider to use Leaders ever again. Thanks for the lesson leaned. The best agent sometimes isn’t the “leader” name in the market.

S · 19 November 2023

★★★★★ 5/5

Google

This was the second time I Have an experience with Leaders Cam. First I rented a flat and stayed 2 years hassle free and Mr Andre Payne was so cooperative responsible and easy to get hold and checking out was smooth and fair which encouraged me to search one year later for one of their properties and had had an amazing experience with Miss Amy Hart she went extra mile for two days updating me and going back and forth and even though i apologized that i cant go through this time with the rental agreement she was so polite and welcoming Very good communicator and enthusiastic responsive employee Thanks

Mostafa · 19 November 2023

★★★★★ 4/5

Google

Amy at Leaders has been very helpful during my rental application process. Communication was clear and she kept me updated throughout the referencing process. There were a few additional steps involved, but she remained responsive and worked towards a solution. Thank you for your support so far.

Oluwaseyi · 16 March 2026

★★★★★ 1/5

Google

There is no -100 otherwise that’s what I would have put in. Leaders is one of absolutely appalling letting agencies around. As a landlord I was treated very badly. They never listened about my concerns or acted in my interest. They only were interested making money and were overcharging me for services I already paid for and didn’t answer to my complaints. The general manager Andrew Lay is appalling person without ounce of decency and sense of good business ethics. My complain that I got overcharged for service I did not required , although we had agreement that they have to ask me if the repairs were exceeding £250, which they did not and final price was £2570 for changing the seal of the water spout and cleaning the bathroom overflow pipe. I got in contact with the workman who told me that his question was £780 plus VAT Rest was Leaders top off charge. I asked for explanation but never got any streat answers from Andrew Lay. They kept two of the monthly rents and in the end I took them to the Ombudsman ( TPOS) and changed letting agency. Appalling behaviour and in a business to rip off tenants and landlords alike. AVOID BY ALL COST

Valentina · 20 September 2023

★★★★★ 5/5

Google

I recently had the pleasure of working with Leah from Leaders to rent a property in Cambridge. From start to finish, it was an absolute pleasure! From our initial conversations and throughout the whole process, Leah was professional. She is very knowledgeable about the local market and made sure I always felt like a priority. At each step in the whole process, Leah came through with her commitment to excellence. Her negotiation skills were first-rate, She consistently found ways to get us the best deal possible. She also went out of her way to ensure every detail was taken care of, from arranging inspections to researching potential issues with a property. Throughout our journey, Leah demonstrated immense patience and understanding of our situation. We applied from overseas and never expected to be in the top priority list. We manage to provide all the necessary documents that needed and we have reserved an apartment while we are in overseas. I highly recommend her if you are looking for a reliable property state agent. In behalf of my family, I wanted to thank you for your help, we really appreciate it. Thank you very much, God bless!

John · 20 September 2023

★★★★★ 5/5

Google

UPDATE July 2023 Amazing service again as Bethany helped us find a property to view in one day - super friendly and knowledgeable and found us the perfect flat. Leah was really friendly and so quick to respond whilst I was looking for and moving in to my new flat. She did everything she could to meet my incredibly tight deadline, and was even kind & thoughtful enough to add a personalised gift to the welcome box. Absolutely recommend. There were a few times when agents seemed confused/out of the loop, especially on the phone. But I went in to the office physically and they were super helpful.

Louisa · 21 August 2023

★★★★★ 5/5

Google

I've had an exceptional experience with Leaders, thanks largely to the outstanding assistance provided by Jake Stearne. From the outset, Jake's proactive approach and unwavering support made securing a house in Cambridge a breeze. His reliability and thoroughness throughout the process were truly commendable, making the entire experience seamless for me. I highly recommend Jake and the team at Leaders for anyone seeking top-notch service in the housing market.

Urja · 17 April 2024

★★★★★ 5/5

Google

Jake was excellent. Super responsive and helpful. Slick service

Gordon · 2 April 2026

★★★★★ 5/5

Google

Erin has been super helpful during our letting process! We are in the final stages of our move-in, and she has been so incredibly helpful - such a lovely, kind individual as well!

Teresa · 23 August 2025

★★★★★ 4/5

Google

So far so good for me. Moved in the apartment a month ago and Katie was very helpful in the process to get the apartment and always replied by the next working day. Although the company is pushing for the No Deposit Option, I was not interested in it and Katie has gone through the procedure to remove it for me. After moving in, the property management is responsive to my questions and requests so far but I need to push for it.

Marine · 22 July 2023

★★★★★ 5/5

Google

Excellent experience with Leaders so far. Many thanks to Jake Stearne for his quick responses to enquiries and efficient support in securing a rental property in Cambridge. Jake was very helpful in answering all of my queries, and willing to take the time to explain processes given this is my first time into the rental market. Many thanks to Jake and the team at Leaders Cambridge.

Gareth · 19 May 2024

★★★★★ 1/5

Google

I have recently started a student tenancy with leaders and to say it has been one of the most stressful times in my life would be an understatement. Initially, my enquiry was met with only a video tour but then I managed to get squeezed in for a in person viewing and the state of the room was appalling. I was speaking to Andreea and she managed to start getting it resolved for me. I paid the holding deposit and was hounded for my documents while still being unsure of the state of the room. I didn’t manage to check it as I had a death in my family and would have had to make do with a video tour, where the carpets had been changed upon request however it glossed over the plethora of other issues that were in the room. I had mentioned a few times over the phone that the bed was broken as well but nothing was done to resolve it. I had paid the rent and my issues now only ramped up here, after various emails regarding the pick up of my keys from the office and leaving messages over the phone with members of the leaders team, I had no response from Jake Stearne, as Andreea now told me she was leaving and he would be liasing for pick up, but I had no response until I called again at 5pm and was told i’d be able to pick up my keys, however they closed at 5.30. I went to pick up my keys and only then was i able to see the state of the room and the state of the house in general. The back garden was overgrown and been dumped with rubbish probably from previous tenants that had not been cleaned as well as the room having major issues such as broken parts, nails sticking out of wood, dents and scuffs on the wall as well as a highly damaged desk and damaged bed. I have emailed my Property Manager, Kerri Thomas, 5 times and gotten a joke of a response the first time, and been ignored for the last 4 emails waiting for an update. It is a joke! I understand I am a student but for the state of the house to be this bad! I am now stuck in this agreement with them until next august but I would not recommend them at all as Andreea, the only helpful and capable one, has now left. It seems that they only care to grab your money and then leave you to the dogs! The communication is awful!

Layla · 25 August 2025

★★★★★ 1/5

Google

If I were a landlord, I would stay far away from Leaders in Cambridge, you have a 0% chance of getting your property let through them, as they do not even offer proper face-to-face viewings. The entire experience with this agency has been appalling. They are incredibly lazy, with no response from anyone on the team. Instead of arranging in-person viewings, they try to push prospective tenants into renting based solely on a virtual tour. From reading other reviews, I can see this is not just my experience, it’s clearly how they operate. No one should be pressured into signing a tenancy without physically seeing the property. I even raised the issue with the lettings manager, which turned out to be completely pointless, no reply, no action, no viewing booked. The customer service is easily the worst I’ve ever encountered. It honestly makes me wonder what sort of training (if any) their staff actually receive. They come across as completely unserious, almost like a remote-only operation that mimics a legitimate agency but doesn’t actually do the essential work. At times it feels closer to dealing with a scam company than a professional letting agent.

Teodora · 25 August 2025

★★★★★ 1/5

Google

Incredibly lazy and unresponsive. As a prospective tenant, I asked to view more than one property, only to be told this was not possible as they would be “wasting their time”, even though that is literally part of their job. Instead, I was told I had to rely on a virtual tour, which is completely unacceptable when making such an important decision. This is my first time encountering such shockingly poor customer service from an estate agent, and it honestly feels like a scam. If this is how they treat potential tenants at the very start, I dread to think what they would be like to deal with further down the line. I would strongly recommend avoiding this agency.

Sasho · 24 August 2025

★★★★★ 1/5

Google

Would give a zero if possible. Truly unprofessional, incompetent team lead by a lady named Katie. They have a strategy of ignoring all reasonable requests and waiting till the day of move in to share things like lease agreements (they gave us 30 minutes to sign a lease agreement, where MATERIAL terms had been altered without our knowledge) and inventory lists and only sharing important documents / information AFTER they take your deposits / payments. Furthermore, I would not trust the quality of their listings - we were shown what looked like a modern, high quality apartment in a nice area (advertised as a "luxury" unit) based on the videos shared. We were disgusted with what we found on our supposed move in day - a filthy unit, with a rancid/ toxic smell, exposed wires, dirty carpets, and filthy beds /furniture (it was furnished) - thus either it was a very old video or of another apartment in the same block. It was in such a bad state my wife got sick from the smell and had to go to a doctor. It was unsafe and completely unlivable. As such we did not proceed with the lease agreement, and only thanks to a lady named Alexandra were we able to cancel everything in time (she is a rock-star and seemingly the only person at leaders who operates with integrity). Thanks to Alex we are now awaiting our refund.

Roshal · 17 June 2023

★★★★★ 5/5

Google

Our Property Manager Andre, is very conscientious and responsive - the best we have ever had in the seven years of being a landlord with Leaders. After interviewing many Letting Agents, we chose Leaders simply because of Matthew Scott, back then a Lettings Negotiator, now a Regional Lettings Director, which is no surprise given his passion for his role and property! At last, I am pleased to say that I have a Property Manager in Andre that matches with Matt's attitude and mindset. Andre is real credit to Leaders.

Samantha · 17 June 2023