Leaders Sales reviews

★★★★★ 5/5

Google

Edit: After being with Leaders for more than a year, I'm easily bumping this up from 4 to 5 stars. They have been very responsive to repair and legal documentation requests. I can highly recommend them. Original review: Fantastic, professional service from both Katie and Hafsa. I was moving from London to Cambridge and I thought finding a suitable place would be a nightmare, but the two of them made the process super easy and helped me find the perfect place to call home. There was a minor issue with the referencing agency leaving everything to the last minute and causing a lot of uncertainty and stress, but the two stayed on top of things and kept me well informed throughtout the process. Huge thank you to Katie and Hafsa for your help - superheroes of the hour!PositiveProfessionalism, Value

Michael · 17 June 2023

★★★★★ 1/5

Google

Sorry to have to post this. Landlord was lovely! But this estate agent is poor. Very bad communication through out and took over a month to get my security deposit “released” with calling many times; they just was not doing it. Arrange things for days and don’t tell you and lots of things happened throughout the year with them.- to add to this, it’s been even longer and they told me my deposit had been released. Anyway I STILL haven’t got it back. It’s been nearly 6 weeks now. I wouldn’t trust any of the good reviews. Sorry but everyone here needs sacking; and trust me, that isn’t harsh!

C5T41 · 17 June 2023

★★★★★ 5/5

Google

I am an overseas Landlord and your Mr. Andre Payne is my property manager who has been handling the management of tenancy of my house for 8 months. Andre can always keep in touch with me in relation to my house issues and can always get back quickly to me even sometimes when he's off duty. So far, he has been helping me solve so many problems with my tenancy. He is a really responsible, hardworking, patient and smart person with positive working attitude. His working performance is always reliable & efficient. Last but not least, Andre was so competent to act as a smart negotiator to solve the disputes between me and my ex-tenant. I really appreciate for his help and care to me. Kind Regards Landlord

Hugo · 17 June 2023

★★★★★ 5/5

Google

As a first time landlord, I was looked after by Katie Sarll to start with followed by Jack Eade who both have been exceptionally helpful, understanding, experienced, friendly and efficient in their roles. I have always felt listened to and valued. Today, Wednesday 28th February 2023, I have received the result of my first tenant inspection which I am very pleased about. I was able to see my house well looked after. I would like to thank Andre Payne who is the manager of my property for his professionalism and for always answering my emails quickly with a solution and looking after my tenants' enquiries & needs with the same dedication. Thank you.

Valérie · 17 June 2023

★★★★★ 5/5

Google

It was very difficult to find a flat in our area, especially when you’re new to the place and nothing to prove. But Leaders Letting Agency was the 1st one who had helped me to find a place. Leah who is now handling my letting processing is doing her best in arranging everything for me and my husband. We are truly grateful. Hoping everything will go through smoothly and we will be able to settle things for this new place. Will surely recommend this letting agency and Leah in particular.😍

Shilla · 17 June 2023

★★★★★ 5/5

Google

I have been looking to rent my property for the first time in Cambridge. Katie Sarll from Leaders, Cambridge was very helpful throughout the process. At some point the agreement has to be corrected for some terms and conditions and she was very helpful and made sure all the process was followed and she sorted them in timely manner. She also made sure, she listened to both the parties while coordinating. I was relocating, and understanding my situation, Katie offered few extended services... like collection of keys from home, arranging the checkout-inspections, reports etc. they were small but very useful for my situation and made my last few days/hours of travel/relocation much easier. As a landlord, I really like to see more Katie Sarll kind of professions working for Leaders.

Sachidanand · 17 June 2023

★★★★★ 5/5

Google

As a New Yorker who has rented properties on both sides of the Atlantic, I know all too well how rare it is to find a Property Manager who cares about the renter as much as the property. Andre P at Leader's Hills Road cares about his clients. Andre is quick to respond with any property issues, including repairs or white goods issues. He has a wonderful personality and is always happy and ready to help. Thank you, Andre, for making our property rental experience a very good one. Cheers!

Tatiana · 17 June 2023

★★★★★ 5/5

Google

I was looking for an apartment to rent for me and my partner in Cambridge and Leah was extremely helpful and kind in allowing us to apply for a property that we really liked. She was extremely responsive and kind to give us the time we needed to arrange the documentation needed as we didn't have much of an idea of the complete scope of documentation required. Leah was an absolute pleasure to deal with and I couldn't recommend her and Leaders more.

Kevin · 17 June 2023

★★★★★ 5/5

Google

My parnter and I had been looking for a little while for our first flat together and eventually found a lovely property managed by Leaders. Having not used an agency before, I had lots of questions and ended up calling a few times each week! I am especially grateful for Leah and Katie for putting up with my endless questions, they have both been so lovely! It was a long process, but now that its finally done and we've got the keys we are just so happy. Thank you. UPDATE: We are now coming to the end of our tenancy and I just wanted to add to my review. Our property manager Andre has been amazing, always responding quickly to emails and ensuring any issues have been solved quickly. Thank you.

William · 17 June 2023

★★★★★ 5/5

Google

We have been looking for a small apartment for me and my partner and I have to say we were so nervous of finding the right accommodation. Katie was so helpful and patient every time we talk to her it was truly amazing. I like to say a huge thank you for her being so professional, kind and helpful and taking the time of patiently answer all our silly questions (as you know one would have when moving to a new place) I would also like to say a huge thank you to Amy who helped me at the office updating us of the process of our moving and Jack who showed us the property and have made our nervous experience a nice and smooth tour around the flat. Keep up the good work guys I know some of us are nervous and anxious but your patience help immensely. Huge thanks and take care! 😊 Irèn and Daniel

Irén · 17 June 2023

★★★★★ 5/5

Google

Moving from Northern Ireland was quite difficult, as we were unable to fly over to Cambridge regularly to look for housing. Lots of agents were unwilling to do virtual tours and we were finding it almost impossible to find somewhere to live! Leaders was our solution! We were able to do a video tour of the property and could apply easily online. The whole online application process was very easy to complete. Throughout the process Katie was really helpful, answering our queries and getting back to me promptly, right up until the move date. She ensured we could collect the keys on time for our removers, who had a tight window to get back to NI. Thank you very much, Katie and the team at Leaders.

Shona · 17 June 2023

★★★★★ 4/5

Google

Renting in Cambridge is difficult but renting as a dog owner is impossible. After looking for properties for around 2 months and calling various agencies for ads we saw online, all we heard when we said we had a dog was "sorry, no pets". Charmaine from Leaders made the effort to have an actual, human conversation with me, to find out more about us as tenants and helped us find a dog friendly property that hadn't been on the market yet. The customer service was great every time we communicated with her. 4 stars only because the communication got a bit complicated when other agents from Leaders got involved. However, the overall experience has been good, without any major issues, and I recommend Charmaine as your agent.

Sophia · 17 June 2023

★★★★★ 5/5

Google

I had a fantastic experience working with Amy. She has been professional, responsive, and made the whole rental process seamless. From answering all my questions promptly to guiding me through the process, everything was handled efficiently and with great care. I would highly recommend Leaders to anyone looking for a hassle-free property rental experience.

Prakash · 26 March 2026

★★★★★ 1/5

Google

SCAMMING ALERT: I have been scammed by leaders and they blocked my holding deposit for a property. However, they have breached the contract terms and conditions and they refused to return my deposit back. And one more thing, they will just want you to pay any holding deposit without even making a viewing, just never do that and better to deal woth other professional agencies. Katie and Amy were totally rude and unprofessional and even offended me personally.

M · 17 June 2023

★★★★★ 5/5

Google

I had a great experience working with Leaders Cambridge. Leah made the process of finding a home in Cambridge easy. She was very quick to respond to my initial inquiry and has been with us every step of the way. Andreea is incredibly efficient and provided tremendous support with our paperwork. I am incredibly grateful to them both for their support with our relocation.

Moira · 18 March 2024

★★★★★ 5/5

Google

Review of Our Exceptional Tenancy Experience I have been renting out my flat, and the team at Leaders, particularly Alfie, has consistently responded promptly to any issues that arose, including repairs and household maintenance. Alfie and the team are always supportive and handle every situation with professionalism and politeness.

Madhuri · 18 November 2024

★★★★★ 1/5

Google

We recently rented a house from leaders in Cambridge. All the agents were very rude, not at all helpful and have an attitude of ‘ya whatever’. I agree that Cambridge rental market is a sellers market and renters don have much say or option. But that doesn’t mean that they should be treated the way leaders treated us. We had to finalise the house without seeing due to our work schedule. There was a lot of hassle collecting keys to begin with. The house which we have rented is ‘furnished’. The garden was in a state indescribable. The toilet seats are broken. When I reported this I got a response saying ‘oh that’s just a bit loose’ and I haven’t heard from the maintenance team yet! There is a lot of personal stuff of the landlord in the house including his clothes! I even sorted that out, packed everything in bags and kept it in shed. But now the shed is absolutely full. We agreed on the house to be rented with the shed space which is storing landlord’s belongings now!! We have sent numerous e mails to leaders to sort this out. But surprise! They’ve turned a deaf year. So overall very bad service and pathetic management of properties. I absolutely advise anyone who is looking to rent a house in Cambridge, NOT to choose leaders. we ended up feeling cheated and the ordeal hasn’t even ended yet. Aug 2022-we are about to leave the property. First of all Leaders forced us pay every month for ‘No Deposit option’ saying that the landlord wanted it. The landlord of our property is an absolute gentleman. He obviously dint even have a say in it. NDO is a scam and the money directly went in Leader’s pockets. They have a history of doing this to the tenants so please beware if it whoever is renting from them. Another ordeal which hasn’t ended yet- they are forcing us to pay for the ‘professional cleaning’ at the end of the tenancy. For others who are involved in the same situation I would like to bring your attention to the following (it might be helpful) According to Tenants fees act 2019- “You cannot require a tenant to pay for a professional clean when they check-out. However, if the tenancy was entered into before 1 June 2019 and a tenant agreed in their contract to pay fees for cleaning to be provided, you could continue to charge these fees up until 31 May 2020. From 1 June 2020, the term requiring that payment is no longer binding on the tenant.” So no, you can’t enforce cleaning fees anymore (for rentals in England).If you do charge your tenant with one, you can be penalised with hefty fines starting from £5,000 (which is the max penalty for breaching the Tenant Fees Act). Nov 2022- continuation of the saga. So leaders did an inventory check on the house after we vacated. We cleaned the house absolutely spotless (dint get the professional cleaning which not required by the law as well). In their depository they highlighted microscopic dirt in the corners of the house and a fallen wooden plank in the kitchen cabinet. After a few days they sent us an email through their own ‘The depository scheme’ portal, to which one can’t even respond. It said ‘you need to pay 1700 quid’ due to the water damage in the kitchen. There was no photo of any water damage in their checkout inventory and we never noticed one during our stay in the house. I responded to them with the same reply and said max I can pay is 50 quid for a piece of wood which is shown in their check out inventory. Meanwhile we were having separate communication with the landlord around the matter and there was some water damage in the kitchen due to a leak we never noticed. We had a tenant insurance and agreed to claim the damages via that. He still had faith in leaders and asked them for an invoice which was needed to be submitted for the claim. They never responded to him. He got the handyman himself, paid him upfront and gave us the invoice which we further submitted to the insurance and eventually paid him. Now icing on the cake.. leaders still had no shame left and they came back asking for 50 quid, which we paid by the way!whose pocket it went to I don’t know.NegativeResponsiveness, Quality, Professionalism, Value

Jyoti · 10 December 2022

★★★★★ 5/5

Google

I wanted to say a big thanks to the Leaders team and specifically Charlie McKenzie! He has been an incredible help in securing my current property and has been great at communicating with the landlord, meeting my demands and keeping me informed. Any questions I had were quickly dealt with! I would highly recommend.

Alexa · 16 February 2026

★★★★★ 5/5

Google

Overall, a great experience. Korri has been very responsive and on time with tasks.

Sourodip · 21 November 2025

★★★★★ 5/5

Google

We have been searching for a property to rent for quite a while with a lot of disappointment with other agencies, however Leaders have been the number 1 best for us and we have finally found a long term let we love. Our main contact Katie has been extremely helpful, professional, understand and very efficient and has ensured that our transition into the new flat is running smoothly and easily. I would recommend Leaders and Katie's services to anyone who is looking to buy or rent.PositiveResponsiveness, Quality, Professionalism, Value

Lisa · 25 August 2022

★★★★★ 1/5

Google

Asking if I have a phone on me and if I could "do him a favour" is at best unprofessional and at worst unethical. It is unethical to bait me into giving a review directly after a viewing when I'm mid way through an application process. Which is exactly what happened. I obviously never heard anything about my application despite assurances they would be in contact. I was told to mention his name in my review, take that into consideration when a review contains a name.NegativeQuality, Professionalism

Cyril · 17 June 2022

★★★★★ 1/5

Google

Had a bad experience using Leaders as the letting agent. Was my first time using a letting agent in UK , and the whole experience was nightmarish. Upon paying my booking fee, was informed that the landowner decided to increase the rate 300 pound more. Decided to negotiate and we never heard any confirmation or reply on this matter. After 4 weeks of paying our booking fee and submitting our references, we were told to resubmit our references once again with online banking details. After resumitting the references, we were unable to get much update from the agent (Leah) until just few days before our supposed moving in date. After almost 7 weeks and just 5 days before the supposed day to move in (17th December 2021), we were informed that the landowner has rejected our application. The question was, why couldnt we have been informed the landowners preference or issues needed to be resolved 7-8 weeks before paying the booking fee. The agent Leah was not responsive and expect slow or no response to phone calls. The whole incident cost me extra expenses to look for new property, and look for temporary place to stay during christmas holiday. Nightmarish experience.

Jayaprakash · 17 June 2022

★★★★★ 5/5

Google

We have been letting with Leaders for over ten years and always very happy, then when our property manager Gary retired we were kind of lost and decided to stop letting but we really want to thank Andre, he took over our property manager and he has been very conscientious and responded fast to all our needs. He has sorted many complicated issues for us and so relieved, especially when we have been far away from the UK. To be completely honest if Andre was the one to have replaced Gary in the first place , we would still be letting with Leaders.

Maria · 17 June 2022

★★★★★ 1/5

Google

In general, from the beginning of the renting process the team was helpful and our current property manager Jo is amazing and extremely helpful and efficient. However, during the contract signing and key retrieval process, and regarding bills and contract signing, our advisor Katie was of very little help, giving us minimal support, refusing to answer the phone or emails, and refused to offer any additional support for us who are first time renters. It very much felt like her support stopped as soon as we paid the security deposits. We waited for over 5 hours to pick up our keys, because they failed to send us necessary contract documents to sign before the date we were given to pick up our keys, despite multiple different correspondences between us as tenants and Katie as our leaders correspondent within this time frame, and whilst sat in the office waiting for our keys, we were asked to leave and come back once admin had got in touch with us. The emails that finally arrived were unusable because the DocuSign’s had the wrong names in the wrong places which was highly frustrating to everyone involved. Additionally, whilst corresponding with Katie we received multiple relatively rude comments asking us to leave a google review, which made us feel like she cared more about her image than actually helping us get into this house. Additionally, when we asked Katie if we were responsible for organising bills, we were told she would do it, only to arrive to no bills having been organised and no wifi for 4 students who started university the following week. In general I would say that many of the people working at leaders are very kind and helpful, and are efficient at responding to the tenants, it is just Katie who failed us during this move.NegativeResponsiveness, Professionalism, Value

Kira · 17 June 2022