Leaders Sales Cambridge reviews

★★★★★ 5/5

Google

A year ago I wrote...Becky Davis is my property agent, and has been for some time now. In all my contacts with her she has been nothing short of professionally excellent. Nothing is too much trouble and everything is explained clearly and with patience (even when I fail to understand things the first time). Leaders is lucky to have Becky; if the whole team is like her, it must be pretty awesome. I now have a new property manager, Jade Cook. She has also been fantastic, recently sorting out a council tax problem for me, and in every other way being responsive and professional. Thanks Jade!PositiveResponsiveness, Professionalism

Paul · 17 June 2022

★★★★★ 1/5

Google

We had the WORST experience renting with Leaders back in 2020/21. Not only are they incompetent, but they are genuinely downright crooked. We rented a flat next to the market in Cambridge. As students and foreigners we were the prime target for this predatory agency. They gave us the option of signing up for their "no-deposit"/membership scheme (a way to not pay a deposit but instead pay a non-refundable fee to become members of the scheme which would supposedly lead to benefits). We had tried to opt out of this and pay a traditional deposit but they told us that in fact the landlord would not accept our tenancy without this, though Leaders is the property manager, so we were eventually left with no choice. One of the benefits advertised was that the agency would look for the best deal for our utility suppliers but instead this was a way for them to pocket the money by referring us to companies they get advertising payment for but do not actually give the most benefit to the property. For example, they referred us to Virgin media broadband but it turned out the line to get the internet connected by Virgin was not even present in the flat! To follow this, the flat was actually kept from us two weeks after they made us sign the contract for “repairs and cleaning”, even though the flat was abysmal when we got there. The bathroom sink didn't drain because it was blocked with an immovable plug, the kitchen extractor fan blew cooking fumes straight into the cupboard above the stove with no outlet, and the front door wouldn't stay closed unless locked, to name a few examples. Of course, Leaders did nothing and repaired nothing. Leaders had appointed an estate manager who could not be less helpful. She had no idea where our electricity or water meter was, nor the location of the garbage bins! We figured out ourselves where the electricity meter was, that there is no water meter for our flat and that there is no garbage place for this complex of about 20 flats in the centre of town! The other tenants threw their bins at one point just into the emergency exit path - to which Leaders did, again, nothing - or threw their bins into the commercial bins of the restaurants below, which technically is a crime, all because Leaders does such a poor job at managing their customers estates. However, the breaking point came when Leaders tried to increase the rent after half a year even though the contract we signed only allows for a rent increase after 1 year. Having had enough of this horrendous company and the disgusting state they left the flat in and the insane lies they told us, we decided to let the tenancy run out, not renew and leave. Even that turned out to be bothersome because Leaders accused us of not giving them notice that we're ending the tenancy and wanted us to continue paying. We had to remind them of the legal status of the situation and that our tenancy as per contract is ending on that date and that we don't have to pay. It seemed obvious that they knew this but were still trying to squeeze every bit of money out of us that they can. In general, we saw a clear pattern emerging: Based on the other tenants that we met and became friends with talking about how Leaders hasn't fixed all of our flats’ issues, they particularly target foreign students who don't know the laws in this country, are really busy with studies and work and feel intimidated more easily. The game is clear: Leaders exploits, in my experience, foreign students who will make less trouble and are more easily manipulated. This is disgusting and this company and every single employee should feel ashamed!NegativeResponsiveness, Quality, Professionalism, Value

Camos · 17 June 2022

★★★★★ 5/5

Google

The support we have had from Sam and Beth through a very difficult (no fault of theirs!) selling process has been exemplary. Beth is frank and accurate in her advice and is willing to keep talking. Throughout we were left in no doubt that she and the team had our best interests in mind. Sam is just superb. He is always professional, personable and responsive. His negotiation skills are awesome and the small gestures, such as visiting the property when it was vacant to check for any problems, made us feel really cared for. Cannot recommend the Cambridge Leaders sales team enough!

Janet · 17 June 2022

★★★★★ 5/5

Google

I'm in process of renting a property from Leaders, Cambridge, where I used to live before as well. The team is highly professional, and I would like to thank especially Leah Brazier for her excellent support. She responds quite promptly and helps customers with the relevant steps. The only negative is that even if you are an old customer, you need to go through the process again. However, the overall experience is pretty good so far, and I wish best of luck for the team. Cheers!PositiveResponsiveness, Quality, Professionalism, Value

Aniruddha · 17 June 2022

★★★★★ 5/5

Google

I was attended by Katie and she helped me in find a new property to rent. It was difficult as many properties were reserved very fast, but Katie helped me with the neccesary documents and I am renting in the zone I was looking for. Also the Property Manager is Andre and he was very helpful and solve any issue of the property quickly and in a professional way

Sebastián · 17 June 2023

★★★★★ 5/5

Google

I recently had the pleasure of working with Amy, a Lettings Consultant, and she was extremely helpful and friendly. She made the process of my relocation to Cambridge and moving into the new apartment that I rented via Leaders smooth and pleasant. Amy made sure that my needs were met and that I was very happy with my experience. Thanks a lot, Amy, for your help and support! :)

Maria · 17 June 2023

★★★★★ 5/5

Google

Me and my sister had a great experience with Leaders so far. We are in the process of renting a 2 bed flat, and Jake has been exceptional. He was quick, helpful, and walked us through the renting process smoothly. Jake was very clear with arrangements for renting the flat, making the whole process hassle-free.

Ecaterina · 17 April 2024

★★★★★ 1/5

Google

Do not, for any reason, rent or buy a house with Leaders. I rented a house for a year and I had a very bad start: when visiting the house, floor and walls were in a very poor condition (stains and scratches everywere) …

Leonardo · 16 March 2026

★★★★★ 5/5

Google

For the past seven years I had a pleasure of seeking help from Leaders Cambridge team in finding suitable accommodation on several occasions. They always seem to have the best people handling my request. In the past few weeks, Katie has been absolutely outstanding- always doing her best to find me the best possible apartment, arrange the viewing and handling communications with the owners. Big thanks to Matt and Katie for their outstanding professionalism.PositiveResponsiveness, Quality, Professionalism

Kentaur · 17 June 2022

★★★★★ 5/5

Google

I had a great experience with Leaders!- Amy has been particularly fantastic- friendly, professional and quick to help us with any questions we may have had! She made the whole process really smooth would highly recommend! Thank you!

Katie · 11 December 2025

★★★★★ 5/5

Google

Leaders really are top of the game when it comes to Letting Agents. Amy, who we dealt with, was nothing but professional and helpful. Thank you so much, you made this process (which I thought would extremely stressful) very smooth and easy. If I could leave more than 5 stars I would!

Harley · 23 December 2025

★★★★★ 1/5

Google

Google should have provided a negative value for review. I can say that Leaders Cambridge is grossly incompetent, unprofessional and lie as well. I booked a flat for renting via them and confirmed everything in December 23, 2020 and my moving in date was January 20, 2021. In that one month they could not make the flat ready in time although the flat was not occupied. Finally they handed over the key on January 21 due to which I was in trouble since I left the previous accommodation. Even after moving in I found multiple lights are not working, bathroom flush not working and heating is not working in one room. After repeated complaints, email and verbal they finally fixed the flush (half done since water leaks) and room heating (after 3 days). Light bulbs no although kitchen area is dark and I am not able to cook due to that. In general I found they do not reply to email and property manager is never available on phone. I would not recommend Leaders Cambridge to anyone.NegativeQuality, Professionalism, Value

Debojyoti · 17 June 2021

★★★★★ 5/5

Google

We received great quality and professional customer service from the Lettings team. Leaders were very flexible around our needs when we were unfortunately unable to sign a tenancy due to Covid, with special thanks to Katie for always responding to us promptly. Katie and her team were always there at the other end of the phone when we had questions about the tenancy, and were understanding of our changing circumstances due to Covid. Choosing a good estate agents was really important to us as we'd had bad experiences with other agents in the past, but having received a consistently positive service from Leaders, I would not hesitate in reaching out to them again when finding a new property. Many thanks to Katie and the team for all their help.PositiveResponsiveness, Quality, Professionalism

Oli · 17 June 2021

★★★★★ 5/5

Google

Absolutely thrilled with the help of the Leaders team in securing a rental property! Leah and Charmaine have been a total Godsend. Within the lockdown period they managed to get me a physical viewing, and then showed no end of patience and support while I got things lined up. Charmaine was super helpful and efficient dealing with my questions and wobbles during the application process, and kept me updated as soon as each duck was lined up ! Thank you so much ladies !! Can't wait to move into my new home ❤️

Nicola · 17 June 2021

★★★★★ 5/5

Google

"I had a positive experience working with Leaders Cambridge. Amy made the process of finding a home in Cambridge easy and hassle-free. She was incredibly responsive to my initial inquiry and has supported me throughout the entire process. I am extremely grateful to Amy for her assistance with my relocation."

Babatunde · 17 April 2024

★★★★★ 1/5

Google

I honestly don't know where to start! But here's the TLDR summary - they didn't tell me the property was unmortgagable - They have no idea if the property is tenanted or not - when I showed up, the agent wasn't there. It took two calls from me to find out the viewing wouldn't be going ahead. I enquired about a property, went through initial questions and booked a viewing. Turned up at the given address and the door was answered by a tenant (I had been told the property was vacant). I checked the address was correct and called the number that had texted me twice to confirm the viewing. Andrew answered and I was told that Sam would "come find me". 10 minutes later, nothing so I called again and only at this point was I told the viewing wouldn't be happening. They claimed they tried to contact me but I have no voicemail and they had texted me this morning to confirm the viewing? They were completely unable to explain why there was a tenant in the property and it was only in passing that I was told that the property couldn't be mortgaged. They'd somehow managed to miss that out of the rightmove listing and our 10 minute conversation when I requested the viewing...

Beth · 10 January 2026

★★★★★ 5/5

Google

I was looking to move into the area for a short amount of time and dealt with Jack. His customer service and knowledge of the area was second to none. He couldn't have done any more for me throughout the process and made what could've been a stressful process, so much easier! I'd recommend Leaders Cambridge to anybody in the area, and if you can use Jack for your search then definitely do!PositiveProfessionalism

Max · 17 June 2022

★★★★★ 5/5

Google

Clare Wraith has been a great property manager for Cambanks during my tenancy there. She has ensured that repairs at the property are coordinated and conducted promptly and has pleaded my case to have an admin fee waived when a different part of the company took 11 months to process a change of tenancy issue. She has been polite and supportive throughout and I'm very grateful for all the help she has offered.

George · 17 June 2022

★★★★★ 5/5

Google

Katie has been our point of contact at leaders and she has consistently been super helpful with our apartment search! She calls me to keep me informed and emails with new properties when applicable. She doesnt push and isnt baggering, which makes us feel super comfortable. She is also so friendly!! Jack who had shown us round a property was also super friendly and answered questions honestly and helped us get a better understanding of the area.PositiveProfessionalism

Jessica · 25 August 2021

★★★★★ 5/5

Google

Great letting agency. Many thanks to Leah Brazier for making the process fast and smooth. Highly professional attitude & conduct with good explanation of contract, payments, and tenant protection rights. No doubt they are one of the leading property agencies in Cambridge.

Jinjaemin · 3 August 2024

★★★★★ 5/5

Google

I’m in the process of moving down to Cambridge and got in touch with Leaders. Jack has been handling everything for us and I’ve been blown away with the service. I’ve moved around a fair bit and used plenty of estate agents but I’ve never come across someone like Jack - the attention to detail and care shown has been out of this world. Cannot recommended Mr Eade and Leaders enough.PositiveProfessionalism

Callum · 17 June 2022

★★★★★ 5/5

Google

I have a place through leaders and i have to say they were fantastic…Grace Ames in particular was super helpful and quick to respond to enquires and made everything so much easier. Many thanks to Grace Ames

Odeyemi · 9 October 2024

★★★★★ 5/5

Google

Darcy and Andreea were so helpful and informative during my moving process. Really some of the most hard working people ever.

Dina · 4 May 2025

★★★★★ 5/5

Google

It was difficult finding and moving into a property during the pandemic, but my experience of Leaders was that they could not have been more helpful from the time I picked up the keys to the end of my tenancy. Andre was always quick to respond to questions and sort issues as they arose. Thumbs up from me.

Kim · 17 June 2023