Leaders Sales Cambridge reviews

★★★★★ 1/5

Google

Massive disappointment to their service. Extremely unprofessional. Handle the client information in a very careless manner. Initially the staff (who is called Amy Hart ) asked me to email a completed application form and I just follow to do so. I made a follow up call immediate afterwards to make sure she has received my email and she acknowledged to receive that. However after a few days the agent has no feedback and I make a call again. What surprising me is that she told me she never receive my form. That's fine and I try to send a couple of emails again but she just keep telling me haven't receive my form. This is very annoying and I am sure she is telling lies and didnt check the email thoroughly, but just teasing me instead. Because of her mistake, I lost my chance to rent my favourite property. Giving the agency one star is too much. I wish Google allow me to give a negative score to them. Seriously I would advise any of you to avoid using their service. If you insist to use their service, just wish you good luck.

Stanley · 17 June 2023

★★★★★ 1/5

Google

Absolutely not recommended. In order to be allowed to look at the apartment, we would have to pay the reservation fee in advance. We found this very unusual as this fee is non-refundable. But based on the video sent to us, we decided to do it. After postponing the viewing appointment several times, we were very shocked about the condition of the apartment, which did not match the video. Holes in the carpet, huge stains, heating works only partially according to tenants and has been waiting for repairs since February, totally dirty oven. All of this damage already existed when the current tenant moved in. We also found it very difficult to communicate with them. Often didn't respond to our emails. iI we don't get our reservation fee back we will hand it over to a lawyer. Because of the video which does not show all these defects in the apartment we feel cheated. Had we been able to view the apartment without having to reserve it in advance, which is actually normal, I would never have chosen this apartment so we have now lost £450.

S · 17 June 2023

★★★★★ 1/5

Google

Changed the gas and electric meters without my knowledge when I was in the United states, I ended up with a 300 pound gas bill for one month at the end of my tenancy even though I wasn't in the property. Claims to not know how or when the meters were changed out when I was abroad. Property manager is completely unhelpful. No real problems while living in the property but leaving was a nightmare. Deposit scheme paid over entire tenancy seems more of a scam than anything. Terrible experience at the end.

Geraint · 17 June 2023

★★★★★ 1/5

Google

By far the absolute worst company I have ever had to deal with. As a tenant and/or landlord I can only recommend you avoid this company like the plague. Nothing but problems on top of problems, lies after lies and excuses after excuses. No results, no action, nothing but disappointment. They do not care about landlords, tenants or human beings at all. They only care about your money. They should care more about their reputation because they have made it impossible for me to say a single good word about them as a business.

Caio · 17 June 2023

★★★★★ 4/5

Google

I got my first rental house in UK via Leaders. Best response time amongst the agents in the Cambridge area. Leah was very aptient in explaining the rental and tenant vetting process.

Kenneth · 17 June 2023

★★★★★ 1/5

Google

It doesn't matter how nice the property is, it isn't worth the risk to rent with Leaders. From the moment we paid the holding deposit on our rental we had to push for documentation at every step and Leaders wanted us to sign the final contract the day of move-in, despite us having passed reference checks 2 months prior. At 4pm the day before we were due to move into our rental, we received word that the landlord wanted to sell the property instead . We have no family in the area and need to remain in Cambridge for work, so this left us with the very real horror of having nowhere to sleep the following night, or for the foreseeable. Leaders did try and find another suitable property for us, but this too never came to fruition as they "couldn't get hold of the landlord" to sign the tenancy agreement, even after we had signed the tenancy agreement and paid the rent (at Leaders' request). After we called to cancel the proposed tenancy agreement due to the delays, the letting agent was then magically able to contact the landlord only 2 hours later. Throughout the whole ordeal communication has been exceptionally poor. We rarely received a call back when promised and updates were not forthcoming. Whenever we could get hold of them we were told whatever would make us go away, rather than the truth. We eventually managed to resolve our housing crisis through another agent. Dealing with another agent made us realise how truly incompetent Leaders were. The other agent was professional, empathetic and communicative. Everything Leaders were not. This experience has left us with a huge bill after having to pay for emergency accommodation, and sick from stress and worry. I have submitted a formal complaint about my experience but even this system seems woefully inadequate, as my complaint was routed back to the Cambridge branch, who obviously have a conflict of interest and we got nowhere.

Jazz · 17 June 2023

★★★★★ 1/5

Google

Awful service! Anyone who is a student or professional please do not make a contract with this company. They lie, takes ages for them to inform you of anything and do not have the tenants best interest. I was changing tenancy due to personal problems and supplied them with a new tenant as instructed in the agreement. They stated it would take a month or so to do this so in the mean time I found a new place. After calling them about the process they told me it can take 3 months or longer to change tenants which is ridiculous! They kept rejecting the potential new tenants who had jobs and/ or guarantors ready. Worst part was that they did not tell me that the tenant was rejected themselves and I had to keep calling up to gather any information. This is not the first time that they have done something like this. Many students who rented from this company have had worse experiences.

Hazel · 17 June 2023

★★★★★ 1/5

Google

I am really disappointed with their service during tenancy agreement. Here are the reasons: - Before signing the tenancy agreement, I have requested not to proceed with 'No Deposit Option' several times on the phone and via email. Amy H. told me that the landlord did not accept me to pay the deposit. This is not the truth. I have contacted with the landlord and he was not aware of this. She literally forced me and the landlord to proceed with 'No Deposit Option'. - I have asked several times if the broken wardrobe could be removed. Amy H. said again that the landlord is not looking to remove it, the wardrobe will be surely fixed before tenancy starts (it was not fixed). Again, the landlord said no one has contacted him about the wardrobe issue, otherwise he could remove it. - Lastly, they rarely reply my emails or there is no reply at all. I have been struggling to opt out from No Deposit Option for nearly 2 months. I have already transferred 5-weeks of deposit on 04/05/23, but there is no confirmation from their side. I am still paying for that No Deposit Option scheme which costs me £56 per month.

Saniye · 17 June 2023

★★★★★ 2/5

Google

Awful experience using them to let out our property. Property manager changed every couple of months meaning the tenants got no responses regarding issues with the property. Leaders sent notice to our tenants two months earlier than we asked and took roughly a month to rectify the situation. Towards the end of the tenancy I received zero response for weeks despite numerous emails. Leaders didn't forward certain problems to us. Charged us for work that doesn't appear to have been carried out. Quick to let us know of missing rent but not quick to carry out maintenance it seems. Would not recommend.

Tom · 17 June 2023

★★★★★ 5/5

Google

Recently moved to Cambridge with a demanding job, finding a place seems so difficult especially with me not having the time. Approaching Leaders letting was the best decision I made. They are available to assist you and make finding a home stress free. They have worked out an alternative to managing housing deposits which I find to be very innovative and smart. My greatest appreciation to Katie who held my hand through the process with patience and kindness, she deserves all her flowers. Thank you Leaders for the great service.

Chukwuobasi · 17 June 2023

★★★★★ 5/5

Google

Spoke to Jake on the phone the other day absolutely top notch service. Sadly didn’t find a property in the end but couldn’t fault his service.

Steven · 19 November 2023

★★★★★ 5/5

Google

Great service from Charmaine and the team at Leaders Cambridge. I'm relocating from overseas which is stressful enough but Charmaine's friendly and extremely helpful attitude and assistance took some of that pressure off. Very responsive and accommodating, great team.PositiveResponsiveness, Quality, Professionalism, Value

Christine · 17 June 2022

★★★★★ 5/5

Google

We are currently in the process of moving, fancying a change of scenery. Leaders have been ever so helpful so far, especially Jack who has gone out of his way to find a suitable property to tailor our needs. Well recommended.PositiveResponsiveness, Professionalism

Andi · 17 June 2022

★★★★★ 5/5

Google

Cara at Leaders has been great...really helpful in all ways to get me moved in.

Rednax · 19 September 2026

★★★★★ 5/5

Google

I had the pleasure of working with Korri during the process of my new property, and I couldn’t be happier with her support. She is professional, friendly, and extremely helpful throughout, always ready to answer my questions and make the …

Sunny · 16 March 2026

★★★★★ 5/5

Google

Amy has been really friendly and helpful. She’s promptly answered any questions throughout the process and made the whole process stress free. Thanks Amy!

Ben · 19 December 2023

★★★★★ 5/5

Google

Jake Stearne is super helpful, quick, and responsive. Really eases off the stress of house hunting.

Onyeka · 17 May 2024

★★★★★ 5/5

Google

I dealt with Matthew at Leaders when looking for a flat recently. He was extremely helpful and seemed very knowledgable. He found me a flat and I was able to move in really quickly. Top service and very professional. My tip to anyone looking to use Leaders in Cambridge - Make sure you ask for Matthew!

Georgia · 18 June 2017

★★★★★ 5/5

Google

Thanks to Leah and Letting team to make my process easy and smooth. The way you are helping is very nice and hope you will continue the same in future.

Dasari · 17 June 2023

★★★★★ 5/5

Google

amy has been super helpful throughout the entire process! Thank you Amy for being so great :)

Al · 17 April 2024

★★★★★ 5/5

Google

Amy Hart was absolutely lovely to work with! She was really helpful over the phone and quick to get me a viewing.

Nicole · 19 December 2023

★★★★★ 5/5

Google

Andra has been excellent and gone the extra mile to help me. Also Tawniee has also been excellent. I think you have a great team working for your company.

Dorothy · 17 June 2023

★★★★★ 5/5

Google

Very good experience working with Leaders. Bethany is very professional and answered every single question I had in a quick manner. Moving to the UK for the first time is challenging and having the help from Leaders is truly appreciated. I recommend them.PositiveResponsiveness, Professionalism

Tamara · 25 August 2021

★★★★★ 5/5

Google

I am a tenant at Leaders Cambridge and I decided to take my time to write a review in favor of my property manager Andre Payne, because, contrary to my experience with market standards, Andre takes tenant's queries promptly and very competently, making the tenancy experience as smooth as possible. As property management consitutes the most fundamental component of the tenant-agency relationship (affecting the tenant-landlord relationship too!), I consider myself happy to be managed by Leaders.

Andrea · 17 June 2023