Every review we hold for the Cambridge office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleElliot was very friendly, polite and professional. He was able to answer most of my questions on the spot and quickly confirmed answers to a few questions that required confirmation from the office. A very helpful viewing.PositiveResponsiveness, Professionalism
Gordon · 17 June 2022
Agent replied · 16 June 2024
Dear, Gordon Hanna, we are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleI had roughly 3 weeks to secure a new acomodation, and Katie provided suitable alternatives for me within this period. Katie is calm and my experience with her service have been quite pleasant. (Thanks Immensely)PositiveProfessionalism, Value
Oyedamola · 25 August 2022
Agent replied · 16 June 2024
Dear Oyedamola ,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleI had a great experience with Leaders team specially with Andrew Tierney and Lottie Giblenn, very professional, great with any updates, fantastic communication and hard workers to get things moving on. All I have to say is big thank you for Leaders to being keeping this professionalism. Again thank you
Cristian · 11 November 2024
Agent replied · 9 December 2024
Dear Cristian Quartezani
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
Googlethey were very helpful and they were very friendly thank you very much for everything especially Elliot introduced us the house very well he was very friendly and professional. I recommend everyone to visit houses with Elliot!!
Delfin · 17 June 2022
Agent replied · 16 June 2024
Dear Delfin,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleOur experience with Leaders has been great!
I had a lot of queries and Leah and Daniel has been very professional and supportive. Overall, the application process and moving in has been smooth and easy. Thank you.
Althea · 17 June 2022
Agent replied · 16 June 2024
Dear Althea,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAlfie is very helpful and able to answer my questions promptly
MrHoHei · 9 June 2024
Agent replied · 16 June 2024
Dear Mrhohei
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI highly recommend Leaders! Andreea made my move in experience really quick and easy for me!
Claudia · 17 February 2024
Agent replied · 16 June 2024
Dear Claudia Cogan
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAmy was incredibly helpful in the moving on process. She listened to exactly what I was after and made the whole experience very easy. Highly recommend!
Marie · 17 June 2023
Agent replied · 16 June 2024
Dear Marie
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAndre was really friendly and helpful. He has been really patient with my 101 questions regarding my tenancy. Would recommend Leaders, especially whilst Andre is there!
Maz · 17 June 2023
Agent replied · 16 June 2024
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Andre 5 star rating.
Many thanks, Bertie (Head of Property Management)
★★★★★ 5/5
GoogleMy experience with Leaders has been fantastic. Elliot has been so helpful and responsive at all times. Very professional support and always looking for what is the best option for you. Definitely highly recommend!PositiveResponsiveness, Quality, Professionalism
Paula · 17 June 2022
Agent replied · 16 June 2024
Dear Paula
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleA big thank you to Jamie at Hills road Leaders for helping me get my flat back in April. He kept to his word about things being done and answered any silly question I had. And 6 months on, overall Leaders have been very good at solving any problems.
Sammy · 18 June 2019
Agent replied · 16 June 2024
Hi Sammy, thank you for taking the time to leave us a review. We are so pleased to read of the assistance and support offered to you by Jamie throughout your dealings with him and we are delighted that he has been able to provide you with such a great experience. We will ensure your comments are passed onto Jamie and the team at Cambridge. If there's anything further we can do for you please do not hesitate to get in touch as we are happy to help! Kind Regards, Leaders
★★★★★ 5/5
GoogleKatie and Leah made our move go very smoothly. We have been very impressed with the professionalism and how swiftly they arranged a viewing and processed our tenancy application. They were very helpful and quick in responding to emails and phone calls.
Mercy · 17 June 2021
Agent replied · 16 June 2024
Hello Mercy Suchanek
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Care Team
★★★★★ 5/5
GoogleI am incredibly grateful and impressed with the service I have received from the team, with a special thanks to Owain. He went above and beyond to help me. I never felt like I was troubling him as he was so patient and helpful. A massive thanks from Albert and I.
Brittany · 18 June 2017
Agent replied · 16 June 2024
Hi Brittany, thank you for taking the time to leave feedback. We will be sure to pass your kind words along to Owain and the team!
★★★★★ 5/5
GoogleI found my rental house through Leaders. It was pretty quick and simple in terms of onboarding. Very helpful and professional staff. Thanks to Katie
Karuppasamy · 17 June 2023
Agent replied · 16 June 2024
Good afternoon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 4/5
GoogleLeah is very responsive in calling. Very nice person. There could be some improvements in the online contract signing process, some sections could've been clarified.
Chang · 17 June 2023
Agent replied · 16 June 2024
Dear Chang,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleKatie is in charge of everything when we rent a property, who is very professional and responsive. She helped us to quickly solve the problem within 2 days before we moved in. Thanks to Katie!
Rong · 17 June 2022
Agent replied · 16 June 2024
Dear 朱容,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleLeaders is the place, especially with people like Charlie! Shout him out.
Lucas · 23 December 2025
Agent replied · 13 January 2026
Dear Lucas Peredoski
We greatly appreciate your 5-star review and the time you took to share your experience with Charlie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMy experience with Leaders is fantastic especially with Amy Hart. She helped me alot to find a house in Cambridge where it's really a tough job to find a good house. I am searching for a house from last two months, however with the help Leaders people I am able get one promptly. Thank you very much Amy Hart to help me during the whole process😇😇😇😇😇😇😇😊😊😊
Mandeep · 19 November 2023
Agent replied · 16 June 2024
Dear Mandeep Brar
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMy partner and I were in a pinch and needed an apartment. Jamie and the team at leaders provided us with all the infomation we needed and had us moved in very fast. Jamie and Kyle are always at hand should we have any questions.
Would recommend!
Frank · 18 June 2019
Agent replied · 16 June 2024
Hi Frank, thanks for this review. We are so happy to read that Jamie and Kyle at the Cambridge office have been able to provide you with such a positive experience during your property search especially due to the pinch you found yourselves in. We will ensure your comments are passed onto the team at Cambridge. If there's anything further we can do for you please do not hesitate to get in touch as we are more than happy to help! Kind Regards, Leaders
★★★★★ 1/5
GoogleI have never encountered such poor service, the agent is extremely unprofessional. Maybe they only charge a commission from the owner, so they only care about the owner's feelings. They turned a blind eye when the tenants encountered problems with the house. The weather was 31°C and the refrigerator at home was broken for three months. They didn't care. They suddenly showed up in front of my house without any notice. When it came to repairing the refrigerator, after a quick inspection for ten seconds, I found that it couldn't be repaired, and nothing happened again. But when it came time to renew the contract, they responded to the email immediately and threatened to break in if they didn't comply with their demands. I received a "management fee" every month but there was no management. Even when the intermediary asked the customer to fill out the appraisal, she was careless and told her that the connection link was not working. She replied that the customer should go online to find the relevant link by herself. Unless she had no choice, she would not recommend this agency company.
Never encountered such poor service, the intermediary is extremely unprofessional. Presumably just take a commission from the owner, so they only care about the owner's feelings. When things go wrong with the house, they turn a blind eye. The weather is 31 degrees, the refrigerator at home has been damaged for three months, and they have not responded. One day, an engineer suddenly appeared in front of my house without any notice, saying that the refrigerator would be repaired. He hurriedly checked for ten seconds, found it impossible to fix, and then nothing. But when it came time to renew, they responded to the email within seconds and "threatened" us to break into my house if we didn't comply with their demands within a week so their potential clients could visit . A monthly "admin fee" is charged without any administration. Even when the agent asked the client to fill out a performance evaluation form, she said to him that the link was invalid, she replied that we should search the Internet for relevant links on our own. This agency is strongly not recommended unless you have no other choice.
宋清顏 · 25 August 2022
Agent replied · 16 June 2024
Dear 宋清顏,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleI have been renting with leaders for the last year and the property manager Andre was really helpful throughout the tenancy
Merin · 21 August 2023
Agent replied · 16 June 2024
Dear Merin Mathew
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMoved in under Leaders last month and found the whole process carefree and straightforward. Always a speedy and professional response on the phone and they were more than willing to arrange viewings and re-viewings without leaving you feeling pressured into doing a deal whilst you were there. My only suggestion would be for more literature to be available to first time renters like ourselves as the whole process was a little daunting at times. Certainly the best agents we encountered in Cambridgeshire during our search for a property. Thanks so much to Connie in particular for her help throughout.
Joe · 18 June 2018
★★★★★ 5/5
GoogleI'd say that moving to the UK is a hard task. A lot of things are different, especially I was demotivated with property rental bureaucracy. But we passed this way with Leaders, and the only physical contact we had was a visit to collect our keys. Our manager (Leah) was responsive and accessible via phone and email. With her help we were able to pass rental process in just 2 weeks.
Stanislav · 17 June 2023
Agent replied · 16 June 2024
Dear Stanislav
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThe Cambridge rental market is very difficult at the moment, but Amy really put an extra effort to show us various options, and After several tries and offer placements, Amy finally helped us secure a great property for me and my brother . We are very grateful for her support, and hoping to maintain a good experience through out the rental period. Kudos to Amy :)
Vane · 24 October 2023
Agent replied · 23 October 2024
Dear Vannessa Sánchez
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.