Leaders Sales Cambridge reviews

★★★★★ 5/5

Google

Joe Hood has been brilliant. I needed some work doing in the property and he arranged for me and got it completed very quickly. Highly recommend!

Sam · 17 June 2022

★★★★★ 5/5

Google

Katie was amazing she help as find a nice property. She made my move to Cambridge very stress free. Recommended to all my friends and family.❤️PositiveProfessionalism

Virginija · 17 June 2022

★★★★★ 5/5

Google

Awesome help from the Leaders team in securing a rental property. Charmaine was always helpful and happy to answer to all of my questions. She made the process very easy. Thank you!

Cristian · 17 June 2021

★★★★★ 1/5

Google

Absolute scam. We were promised a furnished apartment and recieved little of what we were shown and promised during viewing. Afterwards, despite Leaders agreeing it was severely under-furnished, we recieved nothing we were subsequently promised for the duration of the lease, even in spite of asking multiple times, us going to managers, the request getting approved, etc. Always, no matter what was agreed, it never showed up and just dragged on as a perennial email chain for the entire duration of our lease. On move-in, the place was an absolute mess: dirty, with trash on the ground, and with unfinished paint jobs, ladders, and tarps everywhere. Our property manager regularly ignored our requests for weeks at a time. Sometimes this was tactical so as to force us to pay extra while waiting four weeks for a response on if we would get a couch. On move-out, we asked repeatedly for instructions but recieved none until after we had vacated the property. At that time, we were told we would need to pay an extra month for not giving notice of our intent to vacate (despite the lease being expired). We also had sent them emails to that effect for six weeks prior anyway, and there was no mention of them wanting anything more formal from us. Needless to say, there is also nothing about giving notice beforehand in the lease. They also told us to mail in the keys and then at the last moment tried to pretend the keys being in the mail would be grounds to charge us for overstaying our lease. It was almost comical because they had been ignoring emails for several days beforehand on how to return keys, so I have no doubt this was intentional. Ultimately, they are masters at scamming in every way. I regret ever paying my first month's rent against my judgement when they had at that point already violated the lease agreement in multiple ways. They act kind, but they are snakes, and I can only hope they grow to develop into better people later in life.NegativeResponsiveness, Quality, Professionalism, Value

Steven · 17 June 2021

★★★★★ 1/5

Google

Take photos of everything! On move-in, they noted everything as in good condition. We fortunately took pictures of every scratch, bit of mold, missing caulking, dent, toilet ring, etc. Though they ignored our amendment to the inventory report, of course at check-out, they noted all the same things as problems. All of a sudden, they took pictures of everything and cited it as a problem despite calling it great at check-in. We're sure they would have charged us our entire security deposit had we not already documented the issues. Fingers crossed they don't still chose to engage in a pointless three month battle in attempts to rip us off.

John · 17 June 2021

★★★★★ 1/5

Google

Deeply disappointed with Leaders and the staff. Firstly very disappointed with the service Leah Brasier has offered. She was not responsive at all and we had to chase her a lot for the smallest requests. We called the office several times, trying to get in touch with her and because she was busy we were promised she would call us back as soon as she is free, not only that didn’t happen but when we called back and managed to get in touch with her she didn’t have the answers for us and promised that she would get the answers and call us back something that didn’t happen, but the outrageous thing is that she was not even trying to be apologetic for all the hassle created. We have been trying to apply to two different houses, but because we have given the money for the first property to be taken off the market she didn’t even bother to pass our request to the landlord of the second house, by the time we have been informed of this it was too late for us to go any further with our request. She has given us no option into choosing the house we wanted plus we were given the “no deposit option” even though we had the money and we wanted to pay the deposit, apparently by the time we realised it was to late as well. Due to COVID-19 we couldn’t view the flat, Leah has given us a list of furniture that the flat beholds, when we managed to view the flat, a month later (one week before moving in date) the list we were given covered only a third of the furniture. Obviously Leah told us it’s not her fault as the flat was advertised as furnished( again that why we asked for the list) we now have to pay for storage to be able to fit our furniture in the flat. The two sofas inside the flat were in a deplorable state and the landlord has decided to get rid of them. We have been told( via email) that the flat will no longer have the sofas inside by the time we move in, one week later the sofas are still siting with us and no one seems to have any answers for us other than they will be collected. I don’t even want to start with the “professional cleanliness” of the flat full of dust, one room smells of dog excrement and cobwebs on the walls. We expected the contract a week before moving in date, but we received the contract on the check in date. We were supposed to collect the keys around 12 o’clock but we signed the contract after lunchtime on the same day because of that we had to delay the moving company, at our own cost and to rush into signing the contract. The inventory list doesn’t reflect the reality and we had to spend a lot of time on feedback. We have had the worst most stressful experience and I will make sure to share this experience with everyone I know, upload this review on all the platforms known by me and NEVER to sign a contract with Leaders again.NegativeResponsiveness, Quality, Professionalism, Value

Corina · 17 June 2021

★★★★★ 5/5

Google

Working with Katie (Leaders Cambridge) has been an absolute delight. She guided us very well through the entire process and went out of her way to ensure smooth communication. Moving from Germany to the UK, especially during this COVID times has been a challenge but Leaders have maintained full transparency of the process and been very patient in answering all questions and expediting things wherever possible. They worked very well around our schedule in-spite of time difference and long distance. Very happy with the services and absolutely recommend them !PositiveResponsiveness, Professionalism

Prasanna · 17 June 2021

★★★★★ 5/5

Google

My current property manager is Becky Davis. She is excellent. Becky has dealt with everything I have spoken to her about with speed and professionalism. Her open and regularly communication allows me as a tenant to feel assured that things are moving. Becky's customer service style also allows me to feel like i can contact her directly anytime and that she is there to help. She is a credit to the business. I wouldnt say that is the case for my previous experiences.

Adam · 17 June 2021

★★★★★ 1/5

Google

We had very awful experience with their Cambridge branch. They were not honest at all with us as a customer coming from abroad. I would suggest anyone renting a property from outside the UK, be very careful about what they advertise. You will see completely different thing at move-in day. The staff were not helpful at all, and trying to convince us to go for an insurance which wasn't really needed for our case. Overall very bad experience. I would never use their service again.

Salman · 17 June 2021

★★★★★ 5/5

Google

We were fortunate enough to work with Charmaine who dropped everything to help us out of a very difficult situation regarding a buy to let mortgage and rental valuation. I called her on the Tuesday evening and she was standing in our living room Thursday morning with her manager, Matt who was equally helpful. I was extremely impressed by all aspects of the service and will definitely be using Leaders when letting out our property. Charmaine inspired confidence in me that our house will be in safe hands.PositiveProfessionalism

Sebastian · 17 June 2021

★★★★★ 1/5

Google

Letting from Leaders Cambridge was such a degrading experience that I've decided to buy a house instead. I've previously used Leaders in other parts of the country, but the Cambridge branch is definetly lacking proper management.

Radu · 17 June 2020

★★★★★ 5/5

Google

Owain Millard provided a 1st class service and I would definitely recommend Leaders to friends and family. From viewing the propery to moving in we were kept updated throughout the moving process and were happy with Owain's assistance. Thank you Owain

Anon · 18 June 2017

★★★★★ 4/5

Google

I rented my very first property from Leaders, Cambridge. As it was a very complex procedure for the first timers in the UK, I was helped immensely by Jake, one of the Leader members. So, it was a very nice experience.

Tareq · 23 September 2024

★★★★★ 4/5

Google

Elliot was very professional and kind. He brought me around the property and answered my many questions. Looking forward to moving into our new home.PositiveQuality

Emilie-Kate · 17 June 2022

★★★★★ 5/5

Google

Katie was amazing she help as find a nice property. She made my move to Cambridge very stress free and recommended to all my friends!

Velta · 17 June 2022

★★★★★ 5/5

Google

Great customer service, especially Andre, very professional and quick response. Thank you Leaders

DEIAEDDIN · 22 July 2023

★★★★★ 1/5

Google

Poor customer Service We have recently moved into a property( the paperwork and back and forth is story for another day ). We have encountered problems and have sent emails and contacted them through various established means to no avail - no updates whatsoever. They are the worst in terms of customer service. I would not recommend

Lorna · 20 October 2023

★★★★★ 5/5

Google

Charmaine has been very helpful, responsive and supportive throughout the whole renting process. My experience with Leaders and Charmaine has been great since the first day.PositiveProfessionalism

Eliana · 12 January 2022

★★★★★ 5/5

Google

We have just changed agents to Leaders and cannot praise them enough. Thank you to Matt and Katie for your efficiency and professionalism at all times.PositiveResponsiveness, Quality, Professionalism, Value

Teresa · 17 June 2021

★★★★★ 1/5

Google

Edit: Proof of how terrible this company is below. Canned response to boost their metrics. In some responses not remembering to remove the template/placeholder text. As a local guide I cannot advise people in a stronger way, stay away. Short review: The perfect example of what estate agents shouldn't be. Un-responsive, un-professional, happy to take your money, but will refuse to refund it. We now avoid these lot no matter how good the property.NegativeResponsiveness, Quality, Professionalism, Value

John · 17 June 2021

★★★★★ 5/5

Google

Amy was super helpful in helping us to find out new rental!

Daniel · 17 June 2023

★★★★★ 1/5

Google

Moved into a Leaders-let flat 3 months ago, and complained about the non-functioning flushes in the house, which is supposed to be an emergency repair. They stalled us for 2 months over emails and have now stopped replying to our emails altogether. Added requests on their portals, constant emails and calls, no response at all. NEVER LETTING AGAIN FROM LEADERS.

Devesh · 17 June 2023

★★★★★ 5/5

Google

Spoke to Katie regarding a property. She was very efficient and helpful with her service. I would definitely recommend to anyone looking into buying or letting a property.PositiveProfessionalism

Izzy · 17 June 2021

★★★★★ 1/5

Google

If you would love to live in a house WITHOUT DOORS FOR 6 MONTHS, then this is the Estate Agents for you. Our nightmare tenancy started last July. We went with Leaders because the sales team seemed so helpful. Please don’t let this fool you as as soon as they received our money this all changed. When we moved into the property we were disgusted by how unclean it was. Dead flies on all window cills, brown liquid in the fridge This obviously wasn’t up to standard but as we were new to renting I didn’t pick them up on it even though I wish I had. We did however pick them up on the list of key things that were wrong with the property that we’re not rectified prior to us moving in (even tho listed on the inventory which was concerning). The list included: Broken hob (one of the switches was broken off), non functional washing line (that was rusted and twisted), rotten broken gate and rotten broken outside storage area ( that was filled with junk like a bike frame). I sent these issues to our property manager expected them to be fixed fast as they should already be fixed. IT TOOK OVER 2 MONTHS TO GET A HOB THAT WORKED AND TO GET A NEW WASHING LINE. We had a contractor come that said the storage and gate was rotten and needed replacing. This work never got done throughout our thirteen month tenancy! We had homeless people terrifying us by sleeping in our garden and sitting just outside our bedroom window, due to Leaders never replacing our gate! May I add that I called / emailed our PM (property manager) countless times and this didn’t seem to make a difference, she didn’t even respond to the majority. Once when I called about some of the work that had been neglected for months she had the cheek to say we were not priority! Which left me wondering what Leaders priorities actually are. Leaders informed us we owed them over £300 which turned out to be fees we had already paid! And a late payment fee that was because our property manger couldn’t respond when I was unsure to whether we were paying upfront or monthly! This hadn’t showed up on the system. I couldn’t believe they were chasing us up for money and hadn’t done the necessary checks to see if we actually owed it. 6 months in and we got a new property manager WHO WAS EVEN WORSE THAN THE LAST. This is around when our bedroom door fell off. We had two doors in the property one to the bedroom and one to the bathroom that was in the bedroom, they were the same folding doors. They sent round a contractor that said the door was never put up correctly and it needed replacing. Soon after this our toilet door fell off leaving us with absolutely no privacy as this was an en-suite and the bedroom was ground level and we didn’t even have a bedroom door to block the front door. All our clothes and belongings smelt awfully of damp as the water vapour would obviously escape into the bedroom and I suffered with a throat infection and cold for over 3 months. We had to store these heavy doors in our tiny hallway (which was only big enough for one person to stand in) I thought this would be against health and safety! At one point one of the doors we were forced to store fell on our expensive downstairs television and smashed it. These doors were never fixed. It took us over a month to receive our deposit despite leaving the house immaculate. We were told by our PM we would receive in a week but later found out she no longer worked for Leaders when she told us she was going on annual leave! When I called Leaders nobody seemed to know what was going on with my money! I finally got an email stating my deposit would be refunded within 4-5 working days. 6 days later I call and it can’t yet be refunded as who was dealing with it hadn’t put it on the system and he had gone on annual leave! There are more issues I could list but to sum up Leaders Cambridge have been completely unreliable and untrustworthy and made our tenancy absolute HELL. For those reasons I will never rent through them again and will advise everyone I know to do the same!

Anon · 17 June 2020