Leaders Sales Cambridge reviews

★★★★★ 1/5

Google

Try everything you can to avoid renting a house from these people. They clearly have no idea about what they are doing.They are incompetent to solve any problems and extremely slow/unwilling to get anything done. All they want is your money, they will charge you with any excuses. They told us the house would be ready on a certain date, then on that day they told us it wasn’t cleaned up properly yet, we cannot move in. So we were literally unexpectedly homeless for one night. And no one dealt with our complaints! And everytime something was broken, we had to chase them up with so many emails(Most of the time they didn’t even reply). It took ages for them to send someone to fix the problem. And our shower was borken for two weeks! Obviously, they like to tell you one thing then change their mind. For instance, Teella promised to tell us the price for the things they are going to deduct from the deposit, now she suddenly disappeared then we got the reply from Keisha(who we didn’t even know) saying there will be a deduction, but she can’t tell us how much. Wonderful service!

Grace · 17 June 2020

★★★★★ 1/5

Google

Horrible agency. They forced us to the no deposit option against our will and against the landlord's will, until we escalated this unlawful action via complaints. They do property visit 6 months, and started to carry out repair of never existed problems causing costs to landlord and tenants without having anything to actually do. Criminals all of them

Peter · 22 July 2023

★★★★★ 5/5

Google

Bethany was professional in handling my case as a tenant. Letting process of Leaders is smooth and I faced no problem even in the current lock down time due to COVID19.

Satish · 17 June 2020

★★★★★ 5/5

Google

The team at Leaders was extremely organized, helpful and efficient as they helped us with our move from London to Cambridge. Our case was mostly handled by Katie and she was very polite, understanding and competent in all our dealings and paperwork. I would really like to thank Katie and the entire team for a smooth transition to a new home and place.

Garima · 17 June 2020

★★★★★ 5/5

Google

I came to Leader -the letting agent in Cambridge for my flat which needed to be rented out. The letting team was very helpful. I really appreciate Jack, Jake and Erin for all their hard work. Thank you very much for your service.

Wendy · 26 May 2024

★★★★★ 5/5

Google

Elliot was very professional and welcoming during our visit. He did so well his job, we hadn't any questions left.PositiveProfessionalism

Maxime · 17 June 2022

★★★★★ 5/5

Google

As a tenant had really good experience with leaders team, they are really professional and cooperative. Specifically jack👍 …

Jatoi · 16 March 2026

★★★★★ 5/5

Google

Very impressed by Leaders, a great company to deal with and represented by such dedicated professionals - a special thanks to Owain for being so helpful and professional during my recent dealings with the company!

Amy · 18 June 2017

★★★★★ 5/5

Google

Quick and smooth process in settling my lease agreement. I would recommend Leaders to anyone looking for accomodation. Thank you consultant Jake Stearne for your patience, commitment and very friendly service

Tatenda · 25 November 2024

★★★★★ 1/5

Google

Awful every step of the way (well, so far - can't comment on the experience of ending a tenancy yet). Highlights include: * Changing my tenancy start date at short notice * Telling me the evening before the tenancy start date that one of the documents I had sent them *a month previously* as proof of identity could not be accepted. * Upon moving in, none of the lights in the kitchen or living room were working. * Was told I would be reimbursed for my out-of-pocket purchase of new bulbs for the above - two months later I'm still waiting to be reimbursed. * Various other maintainence issues which I brought to their attention at the start of the tenancy still waiting to be fixed (again, two months later). EDIT TO ADD: I had raised all of these issues (and more) with Leaders via a formal complaint long prior to writing this review, and I am still waiting for a satisfactory response. I also do not believe this is an appropriate place to be discussing particulars of a case so I am not going to respond further to Leader's reply here.

Tim · 18 June 2019

★★★★★ 1/5

Google

awful management. nobody has a clue what is going on. upon entering the building we were told the wrong code to get in. so i was left with all my bags outside. we were left without a key for the post box for about a month. leaders kept saying we had signed it out and even sent us a photo of proof of this. however this was the previous tenants signing the key out. there was no sense of accountability or actual empathy. we were made to feel like a nuisance everytime. I would never recommend going through leaders for either landlord or tenant as they charge so much money for apparent 'admin'. Shame google doesn't let you give zero star reviews.

Geeta · 18 June 2019

★★★★★ 1/5

Google

[Edit: Funny how they managed to respond to this review within 1 working day. Once they've taken your money the responses are generally more on the timescale of weeks or months. I guess it's cheaper to pretend that you give a damn about your customers than to actually do so.] Leaders are some of the most superhumanly incompetent people I have ever dealt with; no task is too trivial to be messed up somehow. When applying for the tenancy, I went to their branch to get my passport scanned. Then they emailed to say that they had accidentally put the scan in the shredder. That's just one example but it's representative of the level of professionalism that they provide in general. Another time I paid my rent via their online system and - despite the fact that the form for making this payment included fields for my name and the property address - they sent me an extremely rude and aggressive email a few days later accusing me of late rent payment because they were somehow incapable of locating the payment on their system, so I had to handhold them through the process of doing so during an extended email chain. They were also completely useless and unresponsive whenever we needed anything done to the property during the tenancy. In light of the exorbitant amounts of money they charge tenants for what is ultimately just some fairly basic paper-pushing, you might reasonably expect a bit better. Instead, you get a bunch of parasitical middlemen who pocket your money up front and then treat you like dirt because, now they've extracted all that they can from you, they have no incentive to do otherwise. Of course, almost all letting agents are basically like this, but it does seem that Leaders are especially bad in this regard.

Anon · 18 June 2019

★★★★★ 5/5

Google

Really great service from Katie, she has been (and continues to be) very approachable, knowledgeable and friendly and is making the process of moving into my rented property as stress free as possible. Very pleased with the professional manner and service of Leaders, something I have not always experienced with previous estate and letting agents. Very much recommend the Leaders team, the property viewing was also conducted very pleasantly and safely (re: covid).

Erica · 17 June 2021

★★★★★ 1/5

Google

Very poor letting agent. When you call them the staff are unable to answer queries, and the property manager is never available requiring you to call back or email. Emails go unanswered and require chasing multiple times and when they are … More

Dan · 21 July 2025

★★★★★ 2/5

Google

Will try all they can to accept terms they legally have no business forcing on tenants - like the residency (no deposit scheme) - when you refuse they say landowner is not willing to consider! Their video viewing is a no reflection of the current condition of the house - so do not go there.

Jacob · 17 June 2023

★★★★★ 5/5

Google

I really liked that Katie helped me with my house search. Katie explained in detail all the important information I needed, she was very nice, friendly, helpful and professional. In general I had a very good experience with Leaders agency who also offered me a hand in setting up the utilities, and provided advantageous offers such as the so-called "no deposit option".PositiveResponsiveness, Quality, Professionalism, Value

Sergio · 17 June 2022

★★★★★ 5/5

Google

We had a property viewing with Leaders today. Leah helped to arrange the viewing appointment for the property based on my availability which was really generous. Elliot did a great job during our viewing appointment . He was punctual and answered all of my questions patiently regarding the property.He has a really pleasant and professional personality with great attitude towards work.PositiveResponsiveness, Quality, Professionalism

C · 25 August 2022

★★★★★ 5/5

Google

We have found leaders letting Cambridge very helpful . We moved here suddenly from Singapore and we struggled to find a house in Cambridge . From the start of the process we found Leaders very helpful. When we have written requesting things or needed repairs they have been very prompt in their response .Our property manager Rob has gone the extra mile for us especially earlier in the year when I was unwell and we had to reschedule multiple appointments .

Joanna · 18 June 2017

★★★★★ 1/5

Google

I lived in 184 Lucerne Close, Cambridge, CB1 9SB The 5 stars here are only from Landlords and Leaders' friends. As a tenant, they not only rip you off with £200+ checkin and £99+ checkout fees but also force you to pay their friend "Simon" £140+ for "professional cleaning" no matter how clean the property is. They don't tell you that you have to pay £10+ per month for content insurance until you are in their office and have already signed a few documents. The worst comes when it's time to get your deposit back. They get the keys back from you so you cannot enter the property anymore, then they send an inspector after you returned the key and she will find every little hole and come up with a hefty bill to charge you without giving you a chance to go fix those problems. I have met others who had the exact same experience and said that they have had to pay £100s for this kind of practice which only meets the needs of the house owners.

ThatRM · 18 June 2016

★★★★★ 1/5

Google

Very rude and unhelpful staff. We have stayed in our property for 2 years and were forced to sign a new contract every 6 months and pay £60 every time, even though we repeatedly asked for a longer contract. They give you conflicting advice on the terms of your lease, and do everything to ensure the result is in their favour. When faced with lost keys situation, staff were very unhelpful and were more concerned about charging us more fees than actually letting us back into the flat. Not to be trusted.

Mahsa · 19 June 2015

★★★★★ 2/5

Google

On the plus side, no problems as a tenant whilst still under contract Different story when it comes to check out though, I agree with the review above that the focus seems to be on gathering as much evidence against your deposit as possible. We were tenants for over 3 years and friends/family always remarked the flat was immaculate, also leaders flagged up no issues on their regular inspections. On check in we received a basic 2-3 page inventory we which checked and made minor amendments. On check out we ensured the carpets were professionally cleaned as were the windows, curtains were laundered and 1.5 days were spent by us cleaning a small flat. The agents check out report was over 30 pages and compiled with essentially no allowance for wear and tear and with every tiny mark photographed and noted as 'tenants responsibility' and this report wasn't even based on the inventory we signed when we moved in but on an old inventory. This report was sent to us with the wording 'your deposit, if any will be returned after deductions'. We were then left wasting hours going through this report contesting the ridiculous 'problems'. Eventually the decision of a small deposit deduction was made for the few things we couldn't contest (limescale around taps and dust in a couple of places) for a light top up clean. A professional quote was arranged for this and I requested evidence it had actually been carried out. It turns out 'the landlord did it' in the end so the deposit deduction was compensation for her. All in all I found the process unsatisfactory and time wasting so if you are taking out a tenancy with this company I would strongly advise you to document everything you can with photos when you move it which is what we should have done!

Sam · 19 June 2015

★★★★★ 5/5

Google

I would highly recommend the professional services of Leaders. Jack found a suitable tenant within a day and the letting process progressed very smoothly. He is excellent in every respect, highly focussed, caring and responsive and knows exactly what the client wants, great communicator.

Mo · 18 January 2024

★★★★★ 5/5

Google

Lovely agency! Would recommend!

Fernanda · 23 August 2025

★★★★★ 5/5

Google

Recently I had to deal with an electrical emergency at my apartment. Fortunately, property managers Clare and Alfie and all the contractors were on the scene at 8 o'clock in the morning, and all was sorted. I was blown away by the level of commitment, and the positive attitude! Brilliant customer service.

Kenny · 17 June 2023