Leaders Sales Cambridge reviews

★★★★★ 5/5

Google

Leaders was immensely helpful in assisting me find and secure a flat. I had been having an especially difficult time doing so, as a person moving from overseas, but the Leaders staff were professional and supportive, especially Bethany, who I was in contact with the most.

Rebecca · 18 June 2019

★★★★★ 5/5

Google

Amy was fantastic in helping us in our moving process and offered all the advice and was so approachable - thank you

Sasha · 17 June 2023

★★★★★ 1/5

Google

Would give 0 stars if possible - telephone for the lettings department impossible to get onto. I have been trying for the last 6 weeks; sometimes, the line automatically cuts and sometimes, someone picks up and hangs up. Even the Sales department cannot transfer to them. Absolutely ridiculous - many emails sent enquiring about properties. A few months ago, I requested video viewings when I got onto a phone line and they were never sent. TLDR: just go somewhere else - these guys will waste your time.

Taran · 17 June 2022

★★★★★ 5/5

Google

I am currently looking to move up to Cambridge from Chelmsford and got in touch with Leaders. I spoke with Jack Eade and I can honestly say I have never spoken to someone so helpful and so friendly. Jack talked me through everything in a clear and concise way and really helped me out trying to find somewhere to let in Cambridge. Words cannot describe how happy I was after getting the help I needed after I spoke with Jack. Top tier employee working with Leaders. I strongly recommend Mr Jack Eade and Leaders for those looking to move to the Cambridge area

James · 17 June 2022

★★★★★ 1/5

Google

Very poor service. I waited over 3 weeks whilst holding off on other offers, trying effortlessly to get in contact with the letting agents who would only respond every few days, making excuse after excuse about why there were delays in the deal, instead of being upfront about the fact that they were sorting alternative deals with other parties. Eventually the property was given to a third party (on Rightmove) but Leaders continued to tell me after that that they were having issues getting through to the landlord for us. Not to be trusted.NegativeResponsiveness, Quality, Professionalism, Value

Dan · 17 June 2022

★★★★★ 1/5

Google

It has now been over 3/4 months since my girlfriend and her 3 friends moved out from a Leader's property and despite our best attempts to resolve an ongoing dispute regarding their unfair retention of our deposit, we had no choice but to be forced to open a case with TDS. Communication with Leader's has been non-existent and at times we've been met with nothing short of a "not my problem" attitude. Again and again have they deflected responsibility, shifting accountability to the land lady with no sign of any help to find a resolution. We made countless attempts to contact Leader's to ask for the retained deposit, and each time we've been met with passive aggressive unprofessionalism and very direct rudeness - inability to understand our situation together with a bad attitude unfortunately left us with no reason to believe that this situation will be resolved amicably. So an official dispute through TDS was our only option. Despite their absolute reluctance to carry out even routine maintenance throughout the tenancy, broken boiler & washing machine taking up to a month and then over to sort out, they expected four frontline NHS nurses to foot a £1000 cleaning bill for an aged bathroom, having already paid almost £500 for cleaners. This is, quite frankly, disgusting and I cannot stress enough that this agency should be avoided at all costs. Leader's have shown no interest to help, no sense of responsibility and they constantly shift accountability all throughout the tenancy - All signs of a company which should simply not be trusted. *edit* TDS helped get some of the deposit money back thankfully

ASHTON · 17 June 2022

★★★★★ 1/5

Google

Renting with Leaders was my first real experience of incompetence. I had intended to detail every time Leaders lost documents, failed to reimburse us, failed to carry out repairs, generally made the house as unfit for habitation as possible, broke the tenancy agreement. But I’m so, so tired after my year with Leaders. At one point, when I was less tired, I scrolled through these reviews and very many are fake. Some are even by Leaders employees, written under their own names, which is just ... not going to work. Imagine the same approach and effort applied to property management.

Kathryn · 17 June 2022

★★★★★ 5/5

Google

The team responded to my online query quickly and a viewing was arranged at a time convenient for me. Young and energetic Elliot came on time to help me with the viewing and he was happy to answer my queries and gave me necessary details about the property. He was pleasant and professional and so far, I am satisfied with the service from him and the team. Expecting the same quality of service in future too. Keep it up.PositiveResponsiveness, Quality, Professionalism

Mohamed · 17 June 2022

★★★★★ 1/5

Google

Absolutely terrible service. Having not used an agency in many years and having already heard bad reviews, I thought I would take the chance since there was a property I was very keen on. I was given an application form without any information to make an informed decision on the deposit scheme, for example I wasn’t even given the full details of the fees for the scheme. Despite not having the full details of the tenancy, I was pressured into paying a holding fee. When I asked about my options for the deposit I was told the landlord wanted the no deposit scheme used and there was no way I could change to have a deposit. This is despite it saying in the terms and conditions (page 3 for anyone interested), that I could give one month notice to change after a minimum term of 3 months, from the no deposit scheme, to having a deposit. Also, as I said it is several years since I used a letting agent. Despite me telling my agent Leah this, I was not given any help when asking questions about employment references. This left me very stressed, since I had been chased and chased to pay the holding fee. Then as soon as this was paid, I was dropped and offered no further guidance. I am also now getting calls from people like virgin media, about internet at the said property. This is despite me not actually having signed the tenancy document yet (only a holding fee has been paid), so my details are being shared without my permission and without a final tenancy document being paid. All in all, I am not satisfied in dealing with the agent and won’t be using them again going forward.NegativeQuality

Alex · 17 June 2022

★★★★★ 3/5

Google

Edit: I bumped this from 1 star to 3 stars since they were super helpful on the week before the move in. Also, huge kudos to Chris the facilities manager for making our move in smooth and helping us resolve issues with the apartment. Tldr: the experience has been extremely negative. So negative that I have to write my first ever negative review ever. The full read Before we agreed to any tenancy terms, the agents from Leaders were very responsive and helpful. However, from the moment we agreed to a rental price and signed an initial contract, the agent pretty much started to ignore us. It often requires us several follow-ups and prompts for the agent to even reply to our original email (after more than 3 days). We could tolerate with all that because we really liked the apartment. What really disappointed me was when the reference check came in. We spent a total of 3-4 hours filling in the application and submitted it as promptly as we could. 1 month later (and less than 2 weeks before the tenancy is due to begin), we received an email with a fresh reference check application with 0 explanation as to why this is happening. After 30 minutes of being put on hold, we talked to both the referencing check company and Leaders, only to be told that our initial reference check had an error (with the income split between my partner and I). This was an error on their part because we have put in the correct split on the initial form and they just lazily put 50-50 instead of checking the forms. I understand that they have been busy but the worst part is that they could have easily rectified it IF they didn't ignore the error until "the data expires after 28 days". Now, apparently, due to their negligence, we have to start a fresh application, contact my referees all over again and perform the same check that they did 1 month ago. Even with this error, they could have communicated with us and told us about this, instead of sending us a blank reference check - expecting us to just do it without any questions. In short, I am extremely extremely disappointed with their professionalism.

Jason · 17 June 2022

★★★★★ 1/5

Google

An absolutely terrible experience. Failed to maintain the property including essential issues such as security and the oven. The oven was replaced in the final two weeks of my tenancy after complaining since may 2021 (almost a year). The Out Of Hours contractors are utterly unprofessional. They forcefully gained access to the property by kicking the door through not only damaging the door but leaving it unsecured until the end of the tenancy. On applying for the property they revoked the non-deposit option last-minute meaning I've had to re-arrange my finances due to a change of heart by the landlord. When I gave notice I was told that the month I gave was not sufficient (even though I was on a monthly rolling contract) and tried to force my hand into paying another month's rent. I had to contact my solicitor who informed me that thankfully the notice is effective from when I send it, not from when they accept it and after putting this to Leaders they changed their minds about the end date of my tenancy. The property was not clean when I moved in and they attempted to use various issues they were already present at the beginning of my tenancy against me. Thankfully due to the fact I was not given a check-in report at the beginning of my tenancy they were unable to make any deductions from the deposit (which they still haven't returned to me after almost 3 weeks) I must however sing the praises of Clare Wraith who helped me end my tenancy very smoothly and escalated the issues I raised to them at the end of my tenancy. If anyone doubts the authenticity of this, please contact me as I have a 26-page document highlighting the shortcoming of Leaders Cambridge over my year staying in one of the properties managed by themselves.

Alex · 17 June 2022

★★★★★ 5/5

Google

I was a tenant for almost 6 years at one of the properties managed by Leaders, and my experience - stated in just a few words - was absolutely wonderful. They are professional, responsive and most of all very fair and transparent. Appliances were promptly repaired or replaced when they stopped functioning, property inspection reports were shared without delay, and general but genuine requests were addressed, for which a very special thanks to Tom Burke. Highly recommend.

Dr · 18 June 2019

★★★★★ 5/5

Google

The Cambridge rental market is very difficult at the moment, but Amy really put an extra effort to show us various options, and After several tries and offer placements, Amy finally helped us secure a great property for me and my brother . We are very grateful for her support, and hoping to maintain a good experience through out the rental period. Kudos to Amy :)

Vannessa · 20 September 2023

★★★★★ 5/5

Google

They are a really great and communicative team

Abbiee · 23 December 2025

★★★★★ 5/5

Google

Jake Stearne at Leaders was exceptional throughout the entire process. He really listened to my needs, patiently handled all the back-and-forth, and managed to secure the best deal possible. The experience was smooth, stress-free, and I couldn’t have asked for better support. Highly recommend!"

Paulstyles · 2 November 2024

★★★★★ 5/5

Google

Thanks to Amy!! She was so helpful and professional.

Hicham · 17 February 2024

★★★★★ 5/5

Google

I am in process of moving to Cambridge and reached out to Leaders, who is helping me in the process. I must say Leaders group is very prompt in responding to queries and making the whole process very easy. I took a video tour through an energetic home guide , Elliot Ashwin and he did a fantastic job of showing around the whole property in detail and answering all my queries. Kudos to the team.PositiveProfessionalism

Reggan · 25 August 2022

★★★★★ 5/5

Google

I've been working with Leah who has been prompt , helpful and informative with all her responses to my questions. It's always a pleasure when the process is fast , efficient and faultless. Thanks Leah.PositiveResponsiveness

Chris · 17 June 2021

★★★★★ 1/5

Google

Have been trying since June for the property manager to get a small section of guttering repaired on one of the properties managed by this letting agent and it still hasn't been repaired. Whenever it rains, there is a waterfall coming straight off the roof and striking the pavement, causing splashback and a significant risk of damp - not only to the property 'managed' by this letting agency, but also to neighbouring properties. Extremely poor service.

Brad · 17 June 2022

★★★★★ 4/5

Google

Jake from Leaders Cambridge has been really helpful throughout the process!

Charlie · 19 November 2023

★★★★★ 5/5

Google

Leaders is head and shoulders above other estate agents in Cambridge. From my first phone call, they were enthusiastic and happy to work with us. Especially Katie and Frankie, they were friendly, professional, patient, courteous, informative, positive and extremely helpful!!

Helena · 18 June 2019

★★★★★ 1/5

Google

Absolutely disgusting the way they treat tenants. When I moved in the room was dusty and mouldy, I had to add additional evidence to the inventory as they had ignored multiple large areas of mould and a dent beside the door where the door hinge hit the wall. The fire door in the kitchen was broken by another tenant and Leaders took a week to fix it and even then the door doesn't close so is no longer legally able to be referred to as a fire door. Another tenant in the property was doing illegal drugs within the house and smoking inside, leaders were notified in November 2019 and they did not do anything about it other than send one weak email saying "please don't smoke on the property". They didn't do anything when that tenant decided to go on a rampage with friends and destroy the kitchen area and generally ignored our multiple emails and calls about the issues or replied saying "that sounds like a tenant dispute, talk amongst yourselves to sort it". The tenant even broke into another room in order to use it for a hang out space for himself and friends to smoke in and all leaders did was change the locks. Becky the property manager was beyond incompetent and always ignore emails for at least a week before replying and would generally be stand offish about any issue that was brought to her. Leaders always did the bare minimum and never made a large effort to fix any issues. Helen the manager is also useless as she would barely concentrate when on the phone and is generally condescending and rude to talk to. I have since moved out but they have charged me a £45 cleaning fee because there was a little dust on some shelves because I hadn't lived there for 3 weeks and I was unable to return die to national lockdown restriction. I would never recommend Leaders to anyone and would advise people to avoid them at all costs as it is not worth the hastle as you get a poor quality living environment and poor quality customer service. Edit: Leaders do not know the meaning of the phrase "do not contact me again" when disputing my deposit I signed off my last email to them with this phrase and they decided to call me because I was going through the dispute process and I had a 20 minute phone call with Helen detailing all the reasons that I was going through with the deposit and again signed off with "do not contact me again" to which Helen decided that was an invitation to call back again. I am going through with my deposit dispout despite Leader's shady tactics of adding my email saying that I was tired of them not doing anything so just release my deposit despite my follow up email and call saying to disregard that email but I guess Leaders don't actually read the emails or listen to you when they call you.NegativeResponsiveness, Quality, Professionalism

Natalie · 25 August 2021

★★★★★ 5/5

Google

Our experience with Leaders has been fantastic from the first minute, they have helped us every step of the way and have been very professional in informing us everything about our home, especially thanks to the agent Leah who has been a great help, always professional made sure that everything goes perfectly. I only have good words to say about Leaders, renting with them has been a fantastic experience and they have taken care of everything. I am very happy with them and would recommend them.PositiveResponsiveness, Quality, Professionalism, Value

Yomayra · 25 August 2021

★★★★★ 5/5

Google

It was a great agency and had no issue while staying. All agents have been lovely

Maria-Lorena · 23 August 2025