Trusted Agent profile · Cambridge
★★★★★
607 reviews across 1 platform
140, Hills Road, Cambridge, CB2 8PB
Leaders Sales's office in Cambridge, at 140, is rated 3.9 out of 5 across 607 reviews on 1 platform, including 607 Google reviews rated 3.9.
Every review we hold for the Cambridge office, from every platform, shown as written. First names only.
5/5
GoogleI've been dealing with Amy in the lead up to moving into our property on November 1st. So far she has been extremely helpful and very quick with responding to any queries we have. Shes made it very easy and stress free for us which we appreciate very much.
Dear Paris Mason Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
3/5
GoogleAs a new agent Jake has been helping me find a 2bd/2bath flat for the latest several weeks. He’s knowledge of Central Cambridge and willingness to go the extra mile has been helpful in such a competitive market. I’ll provide an updated rating and review after I’ve secured a place..
Njeri, thank you for taking the time to leave us feedback about your experience with us.
5/5
GoogleLauren has been very helpful.
Dear Kristy Bian We greatly appreciate your 5-star review and the time you took to share your experience with Lauren. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleAmy Rutherford, is so kind as she is efficient. Help me every step through the complicated process (for a non-British person) of letting a room.
Dear Ei Thin Zar We greatly appreciate your 5-star review and the time you took to share your experience with Amy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
GoogleHorrible experience, they messed up all aspects of the tenancy ( I’m the owner of a property). We hired Leaders to fully manage our property and they couldn’t have been less useful. Not only that, they caused a lot of stress before, during and now at the end of the tenancy. They were not responding to my emails, they overcharged us, they made mistakes that delayed the tenants to move in, and they blamed us. They overcharged us again ( we were charged twice the check out fee) , and they confirmed to the current tenants that they could leave the property three days later than the agreed date without consulting us ( and this affects the new tenants check in). They are USELESS , I think I’ve never dealt with less incompetent people than them in my life!!! They are full of lies, lack of response and mess things up all the time. They have been taking our money for nothing , they are not worth a penny of the commission we have paid to them for a year! I’m not surprise the turnover of their staff members , every time I was talking to a different person. DO NOT CHOOSE THEM IF YOU WANT A SMOOTH TENANCY
Good Morning Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you or alternatively contact the local team in Cambridge and they will be happy to discuss this with you further, Kind Regards, Customer Care .
5/5
GoogleI dealt with Amy Hart at Leaders and she was an absolute superstar from start to finish. Always replied to my emails, was incredibly helpful and always polite and friendly. It was an a pleasure to deal with Amy and I would personally recommend Leaders and particularly Amy to anybody. Thanks, Steve May. ☺️
Dear Steve, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI would be moving to Cambridge later this month from Switzerland. I signed a tenancy agreement with Leaders and was very satisfied with the overall process, especially with the fact that they could provide a virtual tour. Special thanks to Katie for being super helpful, understanding, and meticulous with every step of the process!
Dear Aditya Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleI don’t normally leave feedbacks. This agent is purely after money with no professional integrity. As a landlord, I was with them a number of years. They deducted the fees without agreement, reduced rent without communication. Staff were rude if you don’t accept them!
Dear Lily Zhou, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleAbsolutely great people to work with, outstanding customer service. Spoke to Jake on the phone, couldn’t find what I wanted in the end but he couldn’t have tried harder to help. Great young lad. Would recommend for other people looking for a flat/house to rent in the Cambridge area.
Dear Ethan Carson Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleIf there's any justice in the world... you won't find it at leaders. I joined 3 friends in a four bedroom house midway through their tenancy to help out with their rent and although initially I found leaders helpful providing me with my own set of keys etc, this was shortlived. There were various problems with the house we were renting but the worst being the damp and mould. After complaining endlessly to leaders we eventually took it upon ourselves to contact an environmental specialist after a couple of us developed fungal chest infections. The environmental specialsist declared the house uninhabitable and after contacting leaders they informed us that they could relocate us within a week but we would have to pay £240 in application fees for the new property even the girls paid this when they initially moved in to this house and we were being moved through no fault of our own. We were actually informed by the environmental specialist that he had been there a year previous and could see that the damp had been attempted to be covered up. Whether this is down to the landlord or leaders, they should have made sure this property they were letting out was fit for people to live in. The fact that they were happy to charge 4 students for something that was out of our control and more there fault due to them managing the property and give us less than a week to move out is appalling. And all that is left to say is that they are heartless money grabbing idiots.
Hi Sophie. Having discussed this with our property management team, we do understand your frustrations. We were happy to provide keys for you, and we did all we could to manage the issues that were raised. Unfortunately, there was nothing more we could do as the property is owned by the landlord. At the natural end of the tenancy, we found a property for the tenants and made this process as smooth as we could. We also agreed reduced fees - these fees are for compulsory checks and as such are a necessity. We are sorry that you have not been satisfied with this, and welcome you to get in touch with branch manager Sarah Bush by calling the branch directly or emailing cambridge@leaders.co.uk if you wish to discuss this any further.
1/5
GoogleThis agency are unprofessional and would never want to rent from them again. Especially the employee Leah who is not professional and needs to brush up on her customer service. However the property manager Clare is friendly and always got things done. I understand why the landlord had fired them, I would too.
Dear Wahida Kassim, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
3/5
GoogleElliot Ashwin from Leaders showed us around the property we had selected . He was very friendly and gave all information we had requested .. such a friendly guide :) keep up the good work.. Leah Brazier was Leaders contact and we had a terrible experience there! So far Leaders have been good!PositiveProfessionalism
Dear Pramodh Bhat, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleCharmaine Tucker is an angel and a gem! She not only helped us find our home, but then was able to get us an early move in as well. Considering I am 9 months pregnant currently, that was a huge blessing for us! Leaders has been great all around with paper work, move in, and communication at all times. Thank you so much for a flawless move!PositiveResponsiveness, Quality, Professionalism
Dear Chelsea Butler, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Cambridge. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleI recently dealt with Guy Joseph, I wanted to leave a review to say how impressed I was with his wealth of knowledge on the area, his customer service and extensive knowledge on both sales and lettings side! Guy came across as enthusiastic, cheerful and a real likable Guy! ( no pun intended!) I feel very confident in Guy as my agent and have no regrets in choosing Leaders as my local estate agent! Thank you again Guy!
Hi Annabella, thank you for taking the time to leave feedback. We are delighted to hear that Guy has provided such a high level of service for you, and will be sure to pass your kind words along!
5/5
GoogleThe customer service was excellent, Grace Ames is always available and quick to respond to inquiries and very welcoming as well. Had a nice experience through the letting process.
Dear Latifat Safiu Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI had a great experience with Leaders Estate Agent. They are highly professional and efficient in their work. I was fortunate to work with Darcey, who was incredibly helpful and kind throughout the entire process. She ensured that all the formalities were completed smoothly, and I was able to move into my new home quickly. I am very happy with the service I received. Thank you, Darcey, and the Leaders team for making this such a positive experience!
Dear Prashant Chhatbar Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI had a delightful service, they keep to time and are very detailed with rental or letting information
Dear Kachi Afudoh, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleMoving into our first home together was a little scary however the team at Leaders made the process easy & stress free. I’ve already been there a couple of months & Abi my property manager has been so helpful!
Dear Jake & Katie We greatly appreciate your 5-star review and the time you took to share your experience with Abi. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleWhen I had a problem with a leak from the flat above Paul F dealt with the issue efficiently and kept me in the loop! Excellent service! Thank you!
Dear Mel Tb We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleAndre Payne has been a great property manager during my tenancy in ever since I moved in. Recently, he helped with waiving a fee when a tenancy change did not go through in the expected timeframe. He was very supportive of my case and I’m grateful for the help he provided.
Dear Romina Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
Google1. Before the start of the tenancy, I was pressed to pay a HOLDING DEPOSIT by frequent and restless phone calls 2. During the tenancy, the property manager was absolutely useless. The things that broke never got fixed. I noticed one broken appliance when I was viewing the property, and was promised it would be repaired. Guess what, the next poor tenant probably has been made the same promise. 3. How the HOLDING DEPOSIT would be refunded was never clearly communicated. And I haven't been able to get it back as of now, which is near the end of my tenancy. Think carefully. It's hard to find a property in Cambridge. But living in a camp would be much nicer than working with Leaders. To Leaders: there is no point in responding to this review as if you would care. If you care, respond to my emails
Hi Sean, We're very sorry to hear of your issues with your tenancy and property management. We strive to be the best and are disappointed to hear you haven't received the service we aim to provide. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. Leaders Estate Agents Cambridge
5/5
GoogleAfter initial glitches with communication from some staff over phone - took wrong mobile number, no email comms, had to chase viewing address etc we met at property with Elliot, who was absolutely BRILLIANT- he was friendly, welcoming and enthusiastic. He also rectified all the communication problems we’d previously experienced and we can not praise him highly enough. Thank you Elliot.
Dear Gillian Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThere were some hassles, with the paperwork side of things, when we moved in 3 years ago but I'm not sure that would have been different with any other letting agent. Once we were in the house there were no issues or complaints. Brett helped make sure our move-out process was super smooth & any inquiries we had were addressed promptly.
Dear Deanna, Thank you again for taking the time to let us know how we did. We hope you have a great day! Many thanks, Customer Care Team
5/5
GoogleElliot was great today for our viewing. He was very professional, upbeat and personable. He answered all of our questions and we came away feeling very confident about making an application for this rental and wanting to proceed. Its always a pleasure to meet someone who is so enthusiastic and committed to upholding high standards of customer service.PositiveResponsiveness, Quality, Professionalism, Value
Dear Gary, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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