Abbotts Cambridge reviews

★★★★★ 1/5

Trustpilot

Deceptive towards disabled people

As a disabled person I could not read the agency agreement so relied on him telling me no sale no fee no hidden costs we don’t charge for anything only to find out that I have an email saying because I’ve terminated the agency agreement early I’m liable for paying their costs

Jason · 13 August 2024

★★★★★ 1/5

Trustpilot

I would give 0 if I could

I would give 0 if I could. Absolutely disgusted with the service and no one seems to care. I selected the full management fee as I am heavily pregnant and did not want to have to deal with the management of letting my property. So far all I have done is have to make phone calls, chase incompetent people up or arrange things myself. Have yet to see any invoices despite requesting them, have been lied to about dates work has been completed, work carried out without any authorisation for the cost from myself… the list goes on. 34 weeks pregnant and horrifically stressed.

Emma · 3 September 2022

★★★★★ 5/5

Google

Miss Meagan Abbotts is a great help for us. Her assistance all through out is amazing.

Rudnil · 8 October 2024

★★★★★ 5/5

Google

David Monk is very friendly and always happy to answer any inquiries I had.

Chris · 14 June 2019

★★★★★ 5/5

Google

As I am looking houses to buy. Lee Morris from Abbotts really helped me a lot. She is very kind, honest and helpful. Also she explained all the details about the process for the buying scheme which was very very helpful!! I have been very lucky to meet her and get her help! Thank you Abbotts and Lee.

Clara · 13 June 2020

★★★★★ 5/5

Google

Olivia Mindel is helpful and professional and deals with my queries promptly.

Jenny · 14 June 2019

★★★★★ 5/5

Trustpilot

Have been there for me in good times and bad!

I've let out my property through Abbotts in Cambridge since 2018, and have always found them extremely helpful and responsive. Kudos especially to Zita and Rosie, who helped me during a particularly tortuous time when due to an "admin error" I was being erroneously chased for an outstanding utility bill payment by debt collection agencies - despite having proof that the tenant had paid! It took us six months but we got there eventually. They definitely earned their management fee for that alone :-)

Adam · 16 March 2022

★★★★★ 3/5

Google

Lettings - fantastic. Sales - found communication to be pretty poor, and had to chase for ages just to take my property off their website but managed to resolve in the end.

Valeriya · 16 September 2023

★★★★★ 5/5

Google

Overall, my attempt to purchase a flat through Abbotts was not successful. But the agent with whom I dealt directly, Fenella Maxwell, was intelligent, accommodating and considerate, and I throughly recommend her services.

Michelle · 17 August 2023

★★★★★ 1/5

Trustpilot

TENANTS BEWARE

TENANTS BEWARE. Negligent agents facilitating shady landlords to rip off tenants. Landlords left the rental property truly filthy (covered in hair, mud up the walls, bins full of refuse etc) and they didn't move out on time - they were still there and had belongings in the rental after I'd started paying rent. Still left out of pocket for cleaning costs on my way into the rental. I was left without a full set of keys, leaving parts of the property unsecured. Abbotts simply emailed me advising nothing was going to be done about it. Total charlatans, the Fawlty Towers of letting agents. Hugely stressful dealing with an office of lying, defensive agents who refused to actually manage the property. Landlord now attempting to unfairly deduct money from deposit and will have to take to court to resolve the matter. Please avoid like the plague. I paid my rent 3 months in advance - £4,500 at a time and was treated appallingly. Still waiting for an apology despite having sent in a formal written complaint. Their professionalism and morality = zero.

JP · 17 January 2022

★★★★★ 1/5

Trustpilot

Sales agent AMY RENDALL .Run away from…

Sales agent AMY RENDALL .Run away from them .We are 1st Time Buyer . We found an house with Abbotts Agency we put down our offer and they ask for all documents and proof of funds to go forward with the purchase and after one month they said the owner he got another offer . They keep us on standby one month and they looking for another buyers wich they offer more money than us . The worst Agency and people I meet in my life .😡 🥵

Corneliu · 11 January 2022

★★★★★ 1/5

Trustpilot

Only interested in one thing

Only interested in one thing, making money.zero customer service and deduct money from the rent due to the landlord for any and every reason they can think of. Do not deal with any issues for tenants or landlords. Do not replay to emails.

Gary · 11 October 2024

★★★★★ 5/5

Google

Rosie-May Tortice at Abbotts helped me secure a dog friendly shorter term let. Whole process was well managed and went through smoothly and quickly and propoerty was in good condition when I took over.

David · 13 June 2023

★★★★★ 1/5

Trustpilot

I would give a 0 if I could.

I would give a 0 if I could.This is the worst company I have ever been involved with.I rented my property in January 2021,First time so I required guidance so had them manage the property.I paid £90 amonth, for nothing.I could never get hold of anyone they failed to support with any emergency or maintenance work.They did not inspect the property , they said they did but I do not believe this was done.Then the day the Tennant's vacated no one spoke to me about check outI had no report.I collected my keys this Saturday and found my house in an awful state furniture outside my house, completely overgrown, dog poo in the garden , scuffs on the wall, fake tan on my rugs, didn't even put the furniture back.The worst thing is they are selling my house and Abbotts have been carrying out viewings it like that! I was embarrassed and mortified.Worst service ever, emotionally draining.Avoid at all cost.My house will be pulled from there service tomorrow.

Happy · 5 September 2021

★★★★★ 5/5

Google

Our agent Holly Goat, got us a viewing 2 days after I inquired about the property. Got in on the perfect day and sent over the forms on the same day. She was very helpful and attentive. I hope every gets the care with acquiring a property as we did.

RaysRandomWorld · 13 May 2024

★★★★★ 5/5

Google

finds the right tenant for my properties. Very professional in there work and good advisory team with experience. Recommend them whole heartily

Hitesh · 13 February 2024

★★★★★ 1/5

Trustpilot

I am writing to confirm the withdrawal…

I am writing to confirm the withdrawal of our offer for the purchase of the above premises.From the outset your service has been nothing short of appalling, firstly you neglected to mention in any of your sale advertisements that this property is a 'listed building', you also didn’t mention that this premises is in a conservation area, the first we knew of these very important details was when our own solicitor informed us some weeks into negotiations!Your customer service is nonexistent, even today (like on so many previous occasions - for example last Thursday - no return call) (today is Tuesday) you haven’t returned my call.You have left me no alternative other than to seek a purchase elsewhere with a reputable agent.In order that others may be deterred, and not subjected to such a horrendous experience - which has resulted in a significant cost to me, I am sending a copy of this email to your head office to advise them how you run your branch!!

David · 20 July 2021

★★★★★ 1/5

Trustpilot

We had a terrible experience trying to…

We had a terrible experience trying to sell our house through Abbotts. We finally gave up after it transpired that Abbotts had advised the builder of the new build that we wished to purchase to put the price of the new build up by over £40k (even though we had already paid a substantial retention for the new build). Abbotts weren’t even the builders agent. We felt totally betrayed. We raised a complaint with the area manager Stephen Rivett who said he would investigate and get back to us within 14 days. Surprise surprise, we never heard any more from him. If estate agents ever want to improve their reputations they need to stop unethical practices and accept that proper regulation needs to be put in place.

A · 20 July 2021

★★★★★ 5/5

Google

Great staff and very helpful!

Patricia · 23 November 2024

★★★★★ 5/5

Google

Abbotts Cambridge have been managing my properties for some time now and I have found Jessica in particular to be very helpful and efficient when any problems have arisen. They are also very thorough with vetting prospective tenants and doing inventories. I would have no hesitation in recommending their landlord services.

Mark · 13 June 2020

★★★★★ 5/5

Google

Abbots provided a very good service to find suitable tenants for our property. They were very quick to get started and found our new tenants very quickly. Would definitely recommend.

Sanka1 · 13 June 2023

★★★★★ 1/5

Trustpilot

Surveyor given keys to walk through house with occupant in bed

My son is using these to sell his house but as i live there all visits were to be arranged with me. Yesterday a surveyor had arranged to come but i was not given a time, my son told me they would give him a time before the visit. I work regular nights and to my horror just after 9am someone started coming up the stairs towards my bedroom shouting hello.They had given the keys to the surveyor to let himself in but what is more odd is why was he making his way upstairs to the bedrooms.I rang to complain cant get them to answer the phone, i rang and have emailed their head office 3 times but no reply.They couldnt care less i am living with the key and furniture piled up against the door considering getting the locks changed or phoning the police.I am a disabled person extremely vulnerable in my own home.No way would i give this firm any business they have no professional standards and shouldnt be allowed to operate

Jeanette · 23 February 2021

★★★★★ 5/5

Google

We met Mitchell today to view a property in Cambridge. He was extremely professional, very knowledgeable and a great guy. Look forward to working with him in the future!

Matt · 13 June 2023

★★★★★ 5/5

Google

Smooth and Straitfoward Services

Edwin · 2 November 2024