Trusted Agent profile
★★★★★
282 reviews across 2 platforms
60 Regent Street, Cambridge CB2 1DP
Abbotts's Cambridge office at 60 Regent Street is rated 3.5 out of 5 across 282 reviews on two platforms, including 149 Google reviews rated 4.5. The 133 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Cambridge office, from every platform, shown as written. First names only.
5/5
GoogleWhen we were considering moving, Lee was great in helping us understand our options and made such a difference in the way we thought about our decisions! Thanks Lee!
Wonderful to read that you had a fantastic experience with our local Abbotts team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Best wishes, Lucy.
5/5
GoogleHad a same-day viewing of the property I was interested in rending, and was able to to put down a holding deposit the next day. The staff were helpful, and everything seemed to go very smoothly.
Many thanks Ben for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotJoanne from the Thorpe Bay office has…
Joanne from the Thorpe Bay office has been very helpful,
1/5
TrustpilotAnother week waiting for my overpaid…
Another week waiting for my overpaid rent. It's a complete shambles of a company. Liers and absolute scammers. They can't locate a payment by a landlord. Joke. They deserve to be shut down for good. -10/5
4/5
GoogleWhenever we have reported a maintenance issue it has been dealt with efficiently. Olivia has been particularly helpful and responds to emails quickly.PositiveResponsiveness, Professionalism
Thank you for your lovely review. Best wishes, Lucy, Customer Relations.
1/5
GoogleMy experience with Abbotts has been consistently miserable: 1. I wanted to arrange a viewing (to buy) at a property in Girton and was told that I would have to wait 3 weeks as the tenants were away. When I arrived at the appointment I found that the property had been sold during that time! 2. Before looking for properties to buy, we let a property through Abbotts. They initially quoted fees of over £600 to photocopy a tenancy agreement, more than double of any of their competitors. When challenged they reduced the fees to £300, still more than their competitors. I hate to think that people actually fall for this. 3. As a part of the fees we paid for a moving in inventory. We were pressed to sign a document saying that we had seen this and agreed to it. When I asked to see it I was given an OLD inventory and finally the agent confessed to having forgeten to arrange it! By this point we were already moved in so the subsequent inventory was redundant, leaving both the landlord and us exposed. Abbotts, in my opinion, are an unpleasant combination of greedy and incompetent. I will not view any properties that they advertise and I make my feeling known to everyone I know. This industry needs an overhaul.
Dear James it is extremely disappointing to hear you have not received the service you were expecting. Customers are very important to us and we take any feedback given extremely seriously and learn from this. I will pass on the issues you have raised to the relevant department and do hope in the future you may consider giving us a chance to show you the service we can and aim to provide to all customers.
1/5
GoogleThey took over the management of the property I initially rented from another agency. I was an ideal tenant, professional, quiet, not damaging anything, always paying bills and rents on time and cancelling all my utility bills when checked out. The landlord refused to release the deposit and unwilling to communicate his reasons. This agency did not help me whatsoever to try to solve this problem. With a landlord unwilling to communicate and release deposit and with an agency unwilling to help, after 2 months I ended up opening a dispute in MyDeposit where the deposit was hold. Extremely disappointed.
Good afternoon, thank your for your comments. We hold the deposit as 'stakeholder' and as such it remains the Deposit for the Tenancy between yourself as the Tenant and the Landlord. When a dispute arises, we can advise either/both parties but we ultimately do not hold the power to make decisions, and this remains between you. This is why we have the Deposit Protection Scheme, to enable adjudication in these circumstances, and I am glad to hear that you utilized this service in order to gain a resolution. I hope that, with this information, we can improve our rating from you next time. Many thanks and kind regards
5/5
GoogleI met with Zita and Holly recently to show them around a new property in Cambridge. They were exceptionally professional and it was clear to see how passionate they are about their work and the business. An absolute pleasure to work with and I hope to work with them again in the future.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleAbbotts (Cambridge) recently sold a house for us under very difficult circumstances -- a falling retirement homes market hit by Covid. They kept going, despite the difficulties, until they succeeded. We were very impressed by their professionalism, under their manager Sam Bendall, and by the very good way that they treated us. We would recommend them to anyone.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for this fantastic 5* review. We really appreciate your kind words. Best wishes Graham, Customer Relations
5/5
GoogleFantastic customer service from beginning to end, great customer service - special mention to David and Jess for their professional approach and great communication throughout our sale.
Thank you Alan for such kind words and a fantastic 5* review! Best wishes, Scott
1/5
TrustpilotDisgusting Treatment from Abbotts King’s Lynn
LETTINGS DEPT : Abbotts Estate Agents King’s Lynn : Unprofessional , Uncaring and Unresponsive : Having suffered an injury and needed an operation whilst abroad we realised we could not commit to our future tenancy, even though we hadn’t signed any contracts. These guys seemed so kind and professional until we had a health issue that meant our proposed tenancy couldn’t begin. We gave ample time too. Despite writing a letter of explanation we received NOTHING! No acknowledgment, no letter of understanding, no wishing us well on our road to recovery, NOTHING! - All I can say is this was a shock to us and a big disappointment. I have included the letter I wrote below so you can judge for yourself whether we deserved being ignored! Is this really the service we deserved?..,………………………………………Good afternoon Suzie,I hope you are well.It’s not been going so great this end I’m afraid.We’ve both encountered more health issues and the surgeon who administered xxxxxx last injection has recommended, after examination, that for his own safety he should not attempt to do anything with his arm for fear of causing irreparable damage. This therefore has major implications for our plans.Furthermore I have been suffering from pins and needles and numbness in my foot and fingers and extreme back ache which the surgeon has said is due to the extra pressures since xxxxxxx incapacity - and to make matters worse, I’ve been advised to avoid lifting anything heavy to avoid further damage to my spine!In light of the above and being mindful of the promises we made to yourself and to the landlord in regards to keeping the property in top ‘viewing’ condition, we feel that this is something we can no longer achieve and promise. We’re not able to hire a van or arrange any furniture let alone construct even a bed frame - to say the least.We do not want to cause detriment to the landlord’s quest of finding a buyer for his lovely bungalow and therefore, to give the landlord the best chance of a sale in this climate, we have decided that this task should be passed on to a tenant who is in better shape, health wise to present the property in the best way possible.It’s with a very heavy heart that I write this Suzie as we were both so extremely looking forward to beginning our brief tenancy at the bungalow but we are very honest, open and responsible and don’t want to promise something to the landlord that we simply can’t fulfill. We’ve been stressing about tidying up for an urgent, last minute viewing and knowing how difficult it is to even pick up a cup, fills us both with worry and anxiety.On a more positive level, at least we are still a few weeks away from the original intended commencement of the tenancy and you didn’t waste time sending out contracts.Please send our sincere apologies to the landlord who I would hope understands that our decision was not taken lightly but was taken with his best interests at heart.Xxxxx feels his rehabilitation should be at home with his bother as the rehabilitation could prove to be quite an extended period of up to 18 months for the injury to heal.You have been a real treasure throughout the short process so far Suzie and we’ve had some great conversations. You are definitely a rare find in this day and age and we both appreciate all you’ve done for us.We totally understand if our holding deposit is something we have to forfeit but if the landlord understands that our decision is primarily based on his position to effectively sell the bungalow, then I would like to hope he would not decide to retain our deposit.Once again Suzie, thank you for everything. We can’t express how nice it’s been dealing with you and it would be a pleasure if we were able to secure a house purchase or tenancy in the future - maybe you’d even find us our dream bungalow?In the meantime we are being sensible and putting our health first even if it means letting go of the lovely bungalow.Kindest regards,………………………………………………To this date, we received no email, no call or any communication following the letter we sent and to this day, it still makes me extremely sad that the relationship I thought we’d developed over a few weeks was nothing more than fake.
5/5
GoogleI would like to emphasize the good and efficient service I 'm getting from the Cambridge office , especially from Miss Leanne Ellis. I am living outside England and I hold a property in Cambridge which is treated by Abbots. Miss leanne Ellis is always attentive and available to my requests, to my full satisfaction ! Thanks allot. Itzhak Tovi
5/5
TrustpilotZita (Cambridge office) - a delight and super-efficient!
Zita from the Cambridge office has been friendly, efficient and a pleasure to deal with from the very start. There is no problem for which she hasn't been able to find a solution and she always sounds like she's answering the phone with a smile :)
5/5
GoogleWorking with them has been quick easy and convenient. Definitely recommend Alex and Amit who helped me along the way
Thank you for your brilliant 5* review and comments about our local team. It is great to see that you would have no hesitation in recommending them to others. Best wishes, Scott
5/5
GoogleOlivia Mindel is an excellent property manager; problems are dealt with swiftly and with minimal fuss. I would recommend this estate agent.
Thank you Sam for the 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Best wishes, Lucy.
5/5
TrustpilotAbbotts Ely 5 * service
I would like to thank Jack and Pat from the Ely branch for all their help in securing my property. They made the process easy and quick, responding to queries the same day. I would not hesitate to use them again.Lisa - Witchford
5/5
GoogleI had a very pleasant experience working with Megan to get a new place for renting. Very responsive, professional and helpful.
Many thanks Shaista for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe've just settled into our new flat in Cambridge, and it is all thanks to the amazing help of Rachel at Abbotts! This is the second property she has helped us find, and she is nothing but helpful, attentive and dedicated. You feel like she genuinely wants to help you throughout the whole process. Rachel, once again, thank you!
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
1/5
TrustpilotThey don't ever repair anything fast
Whenever you need to have a repair done they just take forever to sort it out and sometimes I have had to just do it myself like the time my 4yo daughter window on our ground floor flat wouldn't close properly letting in freezing temperatures into her room. Or the time water was leaking out under the sink and constantly having to empty a bucket for weeks. They honestly don't give a dam about the people renting from them.
1/5
TrustpilotFailure to return deposit
Still waiting after 2 months for deposit return. Called countless times always told I would get a call back never did. Told today that money was being taken for contrived reasons
5/5
GoogleI recently worked with lettings negotiator Megan Mcfarlane who is very friendly and professional.
It’s really lovely to read another 5* review Kirsty. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
3/5
TrustpilotAbsolutely no communication
I went for a flat viewing. It was conducted by a lovely, knowledgable woman. Afterwards, I had some questions I'd like answered and left an email. I got a call the next day promising I'd get my answers. 3 weeks later, nothing. I've left an email and 2 voice messages. I've also discovered the flat is now up for rent, which begs the question has it actually been sold, and the new owners are renting. In that case, why is the flat still up for sale, and why did no one have the decency to let me know. They're lovely at the beginning of the process, but once you actually want to get involved in the process, absolutely nothing from them.EDIT: After contacting customer support, I finally got an answer, that was apologetic.
1/5
TrustpilotGREG ABBOTT TO BE REMOVED
GREG ABOTT NEEDS TO BE REMOVED FROM HIS POSITION I HAVE A DAUGHTER THAT IS A VICTIM OF MALPRACTICE AND BECAUSE OF THE CAP HE CAME UP WITH WE CAN NOT GET COMPONSATION AND HER HEALTH IS COMPLETLY DESTROYED JENNIE SEALY HOSPITAL IN GALVESTON TEXAS GAVE HER VERY SEVERE BRAIN AND SHE DOES NOT HAVE PEACE WHEN SHE IS AWAKE SHE IS IN ALOT OF PAIN AND BECAUSE OF THIS MAN I DO NOT KNOW WHAT OUR FUTURE HOLDS TWO HOSPITALS ARE INVOLVED MEMORIAL HERMAN SOUTHEAST IN HOUSTON TEXAS BURNED HER HAND VERY SEVERLY WITH AN INFILTRATED IVY SHE HAD AN IMPUTATED FINGER OVER IT,SHE WAS TRANSFERRED TO JENNIE SEALY HOSPITAL THEY SPECIALIZE ON BURNS THERE THEY GAVE MY DAUGHTER VERY SEVERE BRAIN SHE ALSO HAD A BLOOD TRANSFUSION THE BLOOD WAS CONTAMITED WITH HIPITITUS C SINCE THEN MY DAUGHTER HAS NEVER BEEN THE SAME SHE IS IN AND OUT OF THE HOSPITAL BECAUSE SHE NOW HAS A FEEDING TUBE AND IT CAUSES HER TO ASPIRATE AND E THAT CAUSES PHENOMIA AND SHE HAS BEEN IN THE HOSP[ITAL SEVERAL TIME WITH ASPIRATION PHENOMNIA ,BUT MR ABBOTT GOT COMPENSATED FOR HIS ACCIDENT UNFAIR ,PLEASE PEOPLE VOTE HIM OUT PLEASE PLEASE!!!!!!!!!!!!!!!!
5/5
GoogleI am very pleased with the work done by Abbotts for me; they have followed my house purchase step by step and were very helpful and courteous. In particular I would like to praise Joseph Roberts for his outstanding professionalism
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Abbotts's Cambridge office has 282 reviews across two platforms: 149 on Google, 133 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Abbotts is rated 3.5 out of 5 across all 282 reviews, and 4.5 out of 5 on Google from 149 reviews, checked 9 October 2026.
Abbotts, 60 Regent Street, Cambridge CB2 1DP.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.