Abbotts reviews

★★★★★ 5/5

Google

I’ve had a very positive experience with Abbotts. I applied for a small studio to rent and Annabelle was very friendly and professional throughout the process. The application process was clear and straightforward, and Annabelle kept me consistently updated.

Martina · 29 July 2025

★★★★★ 5/5

Google

I had an excellent experience with Abbotts Cambridge, led by Clarissa, the Branch Manager. From the outset, she was professional, knowledgeable, and very approachable. Clarissa managed the process efficiently, ensured everything ran …

NiLGÜN · 16 January 2026

★★★★★ 5/5

Google

I have dealt with Megan and she was very down to earth in helping me enough to guide me, to do my first rental. Thank you Megan whole team of abbot.

Siril · 5 June 2024

★★★★★ 5/5

Google

Rosie at the Abbotts office in Cambridge has made the rental process for me and my partner very straight forward. She has been so helpful from the initial point of our application, right through to us collecting our keys. She has consistently liaised with us, and made sure we have been updated throughout. Thank you Rosie!

Lauren · 13 June 2022

★★★★★ 5/5

Google

I let out my property through Abbotts in Cambridge. Whenever I visited or phoned the branch, all staff were extremely courteous and helpful but the manager Sarah went above and beyond to guide me through the process of becoming a first time landlord! They found me some excellent tenants, have kept me informed on property inspections, etc, and rental income has been received on time. Would definitely recommend!

Adam · 14 June 2019

★★★★★ 5/5

Google

Abbotts have managed my property since mid 2018. The team have always been very responsive to any queries and requests. The new branch manager Peter is always willing to help and regularly checks in with information before I have thought to ask. I would strongly recommend current the team for anyone looking for a fully managed solution in Cambridge.

Skydancer1198 · 13 June 2021

★★★★★ 1/5

Google

Worst experience as a buyer. Conveyancing dragged on for 7 months without a chain. Agent (Fenella) was useless chasing up the seller for documents that my solicitors needed to complete the conveyancing. They were only responsive when discussing the price. Always pushy towards me to complete the sale asap, but two times I failed to exchange contracts because they would just delay responding in order to fish for a better offer. They were also not informing me of new offers. Ignored my calls and were arrogant. In the end, I realised they just were not serious about doing their job and selling. Do not engage with them unless you want to lose time and money!

Dennis · 13 February 2024

★★★★★ 5/5

Google

Great experience with this letting agency. Communication was quick and clear throughout the rental process, and any questions I had were handled professionally. Would definitely recommend.”

Appu · 16 December 2025

★★★★★ 5/5

Google

We met Sam from Abbotts to view a property we were interested in. We have met lots of agents but Sam was absolutely the best agent we met so far! He had all the information we needed , very professional and helpful. He took time to explain shared ownership scheme answered all the questions we had. Can't recommend enough

Lucy · 13 June 2020

★★★★★ 5/5

Google

Ruby and Joe were professional and supportive throughout our sale. They were very helpful and answered any queries we had quickly. Thank you for helping us sell our house and would recommend them to others.

Sara · 13 June 2023

★★★★★ 5/5

Google

I have been letting my property with Abbotts for the last few years and been happy with the service. Recently I have needed some renovation and repair work to the property and Olivia Mindel has been very helpful with coordinating this, promptly contacting us and responding to any issues that crop up. Keep up the great work!

N · 14 June 2019

★★★★★ 5/5

Google

The letting agent, Megan, was very easy to work with. Overall the quality of service was absolutely top notch!

Niran · 24 December 2025

★★★★★ 1/5

Google

Shocking service, the manager (who has now left) looked my son and I in the eye and made all sorts of promises which were never kept, this was before Christmas, now the senior management company have in effect called us liars. Shocking, all they do is bleed you dry and take money off your rental income with any excuse under the sun. Do not deal with them.

Gary · 13 April 2024

★★★★★ 5/5

Google

We moved with Megan recently, and she was so attentive from the beginning to the end of this process. She remembered important details, asked about our children and dog as we had shared them when we toured the property, and kept us informed throughout the entire process. Thank you for making this process so simple!

Kaia · 2 November 2024

★★★★★ 5/5

Google

Zita is super efficient and knowledgeable. She's easy to work with and always manages to have the answers you need right at her finger tips! Thanks so much Zita.

Elizabeth · 17 August 2023

★★★★★ 5/5

Google

Zita came round to see the property and was excellent in explaining how everything would work. House was let within a couple of days. Excellent service and would recommend.

D · 17 August 2023

★★★★★ 5/5

Trustpilot

Fantastic Service!

Of the 3 estate agents I contacted to market my late mother's property in Ely, Pat Case from Abbotts stood out from the very start. He was professional and knowledgeable but not at all pushy. He valued the property at significantly more than other agents but I went with it since Pat clearly knows the local market better than I. Pat and Jack at Ely office knew I didn't want to conduct any viewings as it was a bit of an emotional sale and not once did they ask me to. They did six viewings on the first Saturday which cannot have been easy for them, particularly at relatively short notice, but they did it willingly. Their enthusiasm paid off and within days they achieved an offer at the full asking price from a cash buyer who was close to exchanging/completing her sale. During the sale Pat provided regular updates and was proactive in trying to assist with progress. The sale took just under 7 weeks from start to finish and I know that Pat and his team's help must have contributed to this amazingly quick transaction. I am extremely grateful to Abbotts at Ely for making what was a difficult time so much easier for me and I would thoroughly recommend them. Thank you so much.

Mrs · 28 April 2021

★★★★★ 1/5

Trustpilot

Rented out my property through Abbotts…

Rented out my property through Abbotts Cambridge on Full Management and Zita was very attentive until I signed the Letting Agreement. Now zero response and huge bills deducted from the rent without ever having been sent a quote. So far, after 2 months, i've seen less than 50% of the money collected in my account, and the terms of the agreement mean I can't terminate them without also terminating my tenant.

PJ · 22 August 2022

★★★★★ 5/5

Google

Highly recommend the Cambridge branch. I haven't received customer service as good as this for a long time. At a time when every business you deal with wants you to scan the QR code, download a useless app and talk to the robot, the sales team in Cambridge are knowledgeable, enthusiastic, responsive and give sound advice.

Philip · 22 September 2024

★★★★★ 1/5

Trustpilot

“Nearly Ready to Exchange”, A Month After We Walked

So me and my partner were looking to buy our first house together. We found a doer upper in an area we liked with nearly all the features we wanted. We negotiated costs. Sophie, the estate agent, was very pushy from the outset, chasing us multiple times a day trying to get us to increase our bids. Eventually we settled on a figure everyone was happy with.

Josh · 26 June 2025

★★★★★ 1/5

Trustpilot

Unethical and Untrustworthy Cambridge Lettings:

If only you could give a minus star review, as this is lower than zero!!During this lockdown its difficult to get to viewings, so video viewing are the new way. They mentioned that there some items that would need attentions because the prior tenants had left the property in a bad state. Video looked OK (taken at night), so took the reps word, and gave them a chance (what a fool), signed up, paid deposit, and arrived with my removal van and moved in to the Needingworth property.This is when I realised my mistake!!The cooker and extractor was still caked in grease and baked on food waste, the oven and grill pan wasnt any cleaner, fridge, worktops, cupboards, drawers, floors, windows, were supposedly cleaned professionally, really, I dont think so, everything had to be cleaned.The next day Abbots said they would get the same cleaners back, which I declined, as I had thoroughly cleaned most of what the hadnt, and organised a professional oven cleaner to come in.I was asked to give evidence of how bad the cooker was, and how dirty the windows were, so copious amounts of photos were sent, with no reply on the true state.The upstairs shower didnt have hot water, and the shower screen bottom strip that should prevent water from escaping outside of the shower was missing, and the seal around the bath was black with mold.Heating doesnt work unless you keep on pushing the reset button on the boiler but thats getting less effective, all gutters and downpipes are overflowing with moss, garden and shed full to the brim with all sorts of rubbish, including sharp items in the grass, broken paint tins and buckets with paint still in, fence treatment in punctured containers, used sanatory towels, and thrush treatments, treble fishing hooks in the grass, on shed floor, in bags and other places, so difficult to see.Kitchen sink tap that drips continuously, a fireplace surround in the lounge thats barely secured to the wall, and a polythene sheet covering the hole where the fire was meant to be, so the chimney draws all the air out of the house, and any heat within it.Upstairs had been redecorated, over what looks like the the existing dirt, condensation inside the double glazed sealed units, bent hanging rails, blinds with holes in, botched wall repairs, and in the kitchen an old extractor had been taken down at some stage but the damage caused in doing so had not been repaired. Weather strip missing on the front door, with a PIR outside light that had seen better days and obviously broken. Blocked drain so any fluid from the dishwasher, kitchen sink or washing machine flooded the side entrance and rolled down the drive and across the public footpath. This took 10 days for the agent to send anyone out to check, their rods could not unblock it, so another week to get the local professionals out, who removed a fatburge, and found that the drain had collapsed, which was clearly evident on the video and photos that they took and supplied back to the agent but the cost of repair was too high for the landlord, and as the blockage was now only an occasional blockage the landlord had decided not to do anything about this issue just yet, he want to recoup so money first.Exposed garage electrics, which were checked and found to be dangerous and requested by the landlord not to use the garage or its electrics, so how did they manage to get an electrical safety cert?.All issues reported on the Abbots automated online portal but as I was producing so many tickets which the office apparently collates and deletes the tickets as soon as they get them, so they cant track the time it takes to fix the problem, they asked me to just send them an email with the items by bullet point.I have cleaned up the garden, and shed and tidily and safely collected all the rubbish to a single location.Have been told that the landlord would be happy for me to do any repairs but that would be at my own volition so would not be paid back.House is basically uninhabitable and the landlord has agreed to release me from the contract.Property was back on Rightmove on the 2nd March 2021, with today being the 4th, and several people have already stopped and looked at the property from the street.I have asked for compensations for their lack of honesty, duress, and lack of full disclosure, and basically told that the landlord or Agent is not obliged and will not give anything.Yet they are soon to lecture me on how I should exit, and that if the keys are not returned on the day I vacate then its my responsibility to pay for each and every day until the keys are received back in their hands at the Cambridge Office...BUT WHAT ABOUT THE MANY RESPONSIBILITIES THEY HAVE CONTINUOUSLY IGNORED, AND ARE GOING TO FOOL ANOTHER UNSUSPECTING TENANT.

Paul · 4 March 2021

★★★★★ 1/5

Trustpilot

Awful Customer Services

I made the mistake of trying to rent a property through Abbotts. Their staff never responded to my emails requesting information. I had to call multiple times, and despite their assurances, they never followed up with me. Eventually, I discovered that the property was no longer available, but the staff never bothered to inform me. I only found out through a friend who lived in the same building as the flat I was interested in renting.

AL · 7 March 2025

★★★★★ 1/5

Trustpilot

6 weeks without receiving my deposit back

Their agents have no idea what they are doing, I’m asking for my money/deposit back more than a month and no one is able to solve the problem.There is no a process in please to get help, they internal communication is completely broken generating burocratic delays for tenants.Stay away and save yourself time and stress not dealing with them.By today, I still not receiving my deposit back, and I left the property the 25th of May 2021.

Francisco · 8 July 2021

★★★★★ 5/5

Google

Holly was very helpful and professional throughout the process of getting us moved in, would highly recommend letting with them!

Ian · 14 January 2024