Abbotts Cambridge reviews

★★★★★ 5/5

Google

I had the pleasure of working with Zerda as my estate agent and was extremely impressed by her professionalism, communication, and expertise. She guided me through the entire process with confidence, clarity, and genuine care. Her attention to detail and dedication made a big difference. I would happily recommend her to anyone seeking a reliable and skilled agent.

Tanya · 8 January 2026

★★★★★ 5/5

Google

Excellent prompt service from Edric who managed the sale of our property. This was a prolonged process because the buyer had made the mistake of choosing and inept, online solicitor. Edric kept on top of the situation and eventually got us through to exchange and completion.

Kevin · 9 November 2024

★★★★★ 5/5

Google

We have just completed a move with Abbotts and can’t recommend them and Clarissa enough. She kept us up to date through the whole process and was available at any point when we had questions/query. She was professional, helpful and responsive at all times which made the process smooth and stress free. 100% recommend

Sam · 7 January 2026

★★★★★ 5/5

Google

Megan was able to arrange a viewing, negotiate a reduced rental period and reserve the rental for us in just 3 days when we really needed a speedy solution. Her efforts, property tour and property knowledge were very much appreciated.

Chris · 23 November 2024

★★★★★ 1/5

Trustpilot

Abbotts Mildenhall Lettings absolutely…

Abbotts Mildenhall Lettings absolutely dire, they stretch the truth, communication not even 1 star, we have been landlords over 20 years thought we would give the youbg new staff anotther chance, awful expereince. This write up does not refer to Zac on the sales side, he is very switched on.

Derfek · 4 September 2026

★★★★★ 5/5

Google

Very professional service from Zerda and Clarissa. Quick to put the house up and generate interest with a fast sale. This is after months on the market with a local firm who got little interest. Abbotts was really proactive and it worked. Many thanks

Clare · 16 February 2026

★★★★★ 1/5

Google

As a tenant I had very bad experience with Abbotts countrywide. Until we placed the money they were interested about everything especially to pay fees for every single step.After few months we had a problem with the washing machine. We made 10-15 emails and few calls and a month waiting, then we decided to get our Landlord number. Two days after the Landlord showed up with a new washing machine and he said that nobody informed him from Abbotts. But that is just a small problem. When our contract finished and wanted to renew they asked us to pay again for reference checking . We had not really known the law so we paid it again and for contract too. Then just came up the next year and the agent started to lying that the landlord wants to make a reference again or we can pay 6 month upfront without reference checking, but to our landlord they said that we want to pay 6 month upfront. (They didn't know that we are in contact with the landlord) 😁 Then when we told to them that is the third time we pay for reference, then agent said that the reference check had never done it. 🤣 Ok mate if never done it, then how had you rented out for us? Other thing that they never showed up for checking. So for Landlords is also the worst choice to use them. After few argument the landlord just kicked them out finally, but they had charged us again for renew the not exist contract. This agency is a real money scammer and doing nothing to help tenants or landlords. We wanted to bring the case to court but then decided to leave it and not waste our time for this cowboy branch. We were very happy to leave them and never ever use again. Abbotts! please don't send me an automatic answer for this review because is not for you, but to inform people to avoid you. ☝️😉NegativeQuality, Professionalism

Nagy · 13 June 2021

★★★★★ 5/5

Google

Our agent (Holly Goat) was excellent in supporting us as we moved into our new property. We greatly appreciated her dedication, availability, hard work and the friendly approach with which she conducted herself with throughout the process. We would gladly recommend Holly to anyone in need of rental assistance.

Daniel · 13 April 2024

★★★★★ 5/5

Google

Letting agents are only as good as the people they employ. Lauren and Megan in the Cambridge office stand out because of their ability to successfully and proactively manage situations, just what a landlord wants from a lettings agent.

PAUL · 16 March 2026

★★★★★ 5/5

Google

I am very happy with the service provided by the guys working at Abbots. Since the beginning of the sale of my flat, Zak has been extremely professional, helpful and has arranged everything I needed to get my property marketed. . I would like to mention the professionalism of all the team Sam, Anthony all the team i have dealt with all extremely helpfull and prifessional in their positions. Thank you guys! Woukd definately recommend.PositiveResponsiveness, Quality, Professionalism, Value

Christopher · 13 June 2021

★★★★★ 5/5

Google

Thank you Joe Hood for the excellent service. His knowledge and understanding of the Cambridge market made letting our property easy and efficient. Would highly recommend to any landlord looking to let their home.

Jade · 2 December 2024

★★★★★ 5/5

Google

Our experience with Annabelle has been amazing ! She has been extremely efficient and helpful. We have had a wonderful experience

Tamara · 17 May 2025

★★★★★ 1/5

Trustpilot

Money loss and poor professionalism

My experience with Abbotts Rental Agency was incredibly frustrating and disappointing. Not only did they fail to return our advance rent payment in a timely manner after vacating the home, but they also didn't support us in claiming it back from the landlady, resulting in a loss of our money. Additionally, they neglected to back up the deposit properly and unjustly deducted exorbitant amounts, citing unnecessary expenses such as £710 for cleaning and double payment for tap replacement. This lack of transparency and fair treatment is unacceptable, highlighting Abbotts Rental Agency's disregard for their customers' rights and financial well-being.

Anaz · 3 April 2024

★★★★★ 5/5

Google

I bought a park home after just two viewings from Abbott’s. Although I didn’t buy the first one which I planned on buying, it was nothing to do with Abbott’s. They made me aware of the second one and took me to see it immediately. I fell instantly in love with it, made an offer and close on Friday! It was such an easy and smooth purchase. Lee and Sam were both amazing, professional and accommodating! You can’t ask for better service than with them! This has all been accomplished in less than three weeks! Thanks for everything both of you, you’ve made me very very happy.

Janette · 13 June 2020

★★★★★ 5/5

Google

Just finished purchasing a property, a first for us with Abbotts, and what a truly fantastic experience it has been from start to finish. Very much looking forward to purchasing with them in the future again. We especially cannot praise our …

Xact · 16 January 2026

★★★★★ 1/5

Trustpilot

The Mildenhall branch I had rented my…

The Mildenhall branch I had rented my property thru for years lost or mislaid a contract for a period that I had to pay the Council Tax of some £400 for when it should have been the tenant they were paid the management fee for the period in question but even after calls to them over the months they have not paid me back it is appalling DO NOT USE THEM

Clive · 5 February 2026

★★★★★ 5/5

Google

We bought our house through Abbotts and found them very helpful and knowledgeable. There were a number of problems with our chain, and Ruby Hase and her colleagues liaised with the other agents and parties involved to bring the matter to a conclusion as smoothly as possible. We are very happy to give them an unqualified recommendation.

Peter · 13 June 2023

★★★★★ 1/5

Google

Had an appointment to view an apartment at 4:30 on Friday and had received 2 text messages from Abbotts confirming it, waited for half hour and when called them was told they'd given the keys to another estate agent and weren't coming out to the viewing. I'd travelled up from London specifically for the viewing and it was booked several days before. Was told they'd handed the keys over the day before so why didn't you bother to call or email me and let me know you were cancelling my appointment?!?! A three hour wasted return trip from London - this is absolutely disgraceful. Was then told they would arrange for the following day and would call me in the morning but no one could be bothered to call.

Matt · 3 November 2024

★★★★★ 5/5

Google

Excellent communication and very helpful with information. Looking for a property to buy in Cambridge is very daunting, but Sam was extremely helpful and gave very good advice to make the process easier. After a few days of appointments being cancelled with very little to no notice, I was impressed that Sam had his colleague call to say he would be 10 minutes late.PositiveResponsiveness, Quality, Professionalism, Value

Antinea · 13 June 2022

★★★★★ 5/5

Google

I was looking to purchase a property this year. The service I received from David at Abbots Ely was fantastic right from the first viewing. He knew my requirements, went out of his way to find the right property and did everything he could to complete the sale. Although, for reasons outside of our control, it did not go through, when I next come to buy a property David will be first person I contact. Friendly, thoughtful, thorough and professional.

Jennifer · 14 June 2019

★★★★★ 5/5

Google

I used Sam Bendall as my chosen estate agent earlier this year and I made a great decision. Sam was very approachable and extremely professional in all my dealings with him. I was most impressed with the way he always tried to help finding solutions to any problems that came up during the selling process. Although I have to agree with general opinion that selling and/or buying property is generally a rather stressful time, Sam helped to make it better. I will always recommend that anyone selling or buying a property should speak to Sam first.

Valerie · 14 June 2019

★★★★★ 5/5

Google

Abbotts and particularly Garry has been one of the most efficient, professional, pro active and approachable guys, I have ever seen and dealt with before. I have been in the property space for so many years and have been truly impressed by the level of professionalism, honesty and integrity that Abbotts have shown in my dealings. Would be very happy to recommend and suggest Abbotts and particularly Garry to anyone who is wanting to rent his property or take the property on rent!

Gaurav · 14 June 2018

★★★★★ 5/5

Google

Many thanks to Jamie and Eric for their professional and kind service throughout the process. They are always ready to provide knowledgeable help whenever I need. Thanks to the amazing team ! Gillian

Gillian · 22 September 2024

★★★★★ 5/5

Google

We have just sold our house through Abbotts Cambridge. From start to finish Sam was extremely professional and was always accessible for my many queries and help with contacting professionals for us. .Also Ruby was extremely helpful as well and very accommodating with contacting other professionals as well. They went above and beyond with a smile!! . Would definitely recommend.PositiveResponsiveness, Quality, Professionalism, Value

Moira · 25 August 2022