Abbotts reviews

★★★★★ 5/5

Google

It has been a wonderful experience working with Abbotts! We had initially called them regarding another property but Lauren was extremely enthusiastic about our needs and preferences and suggested some more properties that would be more suitable for us. We ended up going with one of those properties recommended by her and love it so far. Megan was super helpful in sorting out all the paperwork and getting the contract ready. She is very approachable and easy to talk to. She explained the terms of the contract very clearly and we are very happy with the experience thus far! She was also always available to answer any questions we had at all times. I really appreciated their suggestions and positive attitude throughout the process. Highly recommend Abbotts! :)

Ananya · 2 April 2026

★★★★★ 5/5

Google

I would like to share some very positive feedback about Lauren Scotten, Lettings Manager. Throughout my experience, she has demonstrated a high level of professionalism, always communicating clearly, efficiently, and respectfully. What truly stands out is her genuine care for people. She takes the time to listen, understand concerns, and provide thoughtful solutions, making the entire process smooth and reassuring. Lauren is also highly involved and proactive in her role. She follows up promptly, keeps all parties well-informed, and ensures that everything is handled to a high standard. Her dedication and people-focused approach make a real difference, and she is a great asset the team. I would also like to provide positive feedback for Megan, Lettings Negotiator. She has been extremely professional, approachable, and efficient throughout the process. Megan communicates clearly and keeps everything well-organised, ensuring that all queries are answered promptly and thoroughly. Her friendly manner and positive attitude make the experience smooth and stress-free. She shows great attention to detail and a strong commitment to delivering excellent service. Megan’s proactive approach and willingness to assist at every stage truly reflect her dedication to both clients and her team. She is a valuable asset to the company. Best Cos

Cosmin · 16 March 2026

★★★★★ 5/5

Google

It has been a great experience with Abbotts. I worked with Megan McFarlane, who was a pleasure to deal with and handled everything with high professionalism. After my application was initially rejected because the first candidate, who had started referencing before me, came back, Megan was proactive in asking what I was looking for and reached out as soon as a suitable property became available. When that candidate backed out a second time, I was able to secure my preferred property. Megan kept me informed and made the whole process smooth. Highly recommended!

Ioannis · 16 February 2026

★★★★★ 5/5

Google

I had a great experience with Abbotts from start to finish. The whole process was handled professionally, efficiently, and with clear communication throughout. A special mention goes to Zerda, who was absolutely outstanding. Zerda was friendly, knowledgeable, and always quick to respond to any questions or concerns, making the entire experience smooth and stress-free. It’s rare to find someone so proactive and genuinely helpful in this industry, and Zerda really went above and beyond to ensure everything was handled properly.

Fikret · 8 January 2026

★★★★★ 5/5

Google

Lauren the letting manager was brilliant during a valuation with Abbotts. She was welcoming, attentive, and really took the time to understand me and helping me through the process. I never felt rushed, and she made sure I had all the information I needed, helpful advice and reassurance. Her calm, friendly approach made the whole experience very positive. I truly appreciated her support and would happily recommend Lauren to anyone needing a valuation for renting through Abbotts.

Duaa · 8 January 2026

★★★★★ 5/5

Google

I had a great experience with Abbotts Cambridge, especially thanks to Zerda. She was professional, friendly, and took the time to explain everything clearly during my viewing. She answered all my questions and made the process feel smooth and stress-free. I’d definitely recommend Abbotts to anyone looking to buy in Cambridge.

Dicle · 8 January 2026

★★★★★ 5/5

Google

We just moved into our new house and can't thank Clarissa enough. She was very kind and always available for queries. It was a difficult case and we're pretty sure it went all well in the end thanks to her doing.

Maria · 16 March 2026

★★★★★ 5/5

Google

I recently had the pleasure of working with Joe Hood and Abbott’s Letting Agency, and I can honestly say it has been an exceptional experience from start to finish. Joe Hood's professionalism, expertise, and attention to detail truly set the agency apart. I highly recommend Joe Hood and Abbott’s Letting Agency to anyone looking to rent or let property. Their dedication to client satisfaction and their hands-on approach to property management make them a standout in the industry. I look forward to continuing our relationship and wouldn't hesitate to work with them again in the future.

Toby · 9 December 2024

★★★★★ 5/5

Google

I had a great experience with letting Abbotts thanks to Megan. She was incredibly supportive and professional during the rental viewing, taking the time to explain everything clearly and answer all of my questions. She made the whole …

Dila · 16 January 2026

★★★★★ 5/5

Google

My partner and I recently worked with Megan in finding an apartment in Cambridge. Megan provided phenomenal service throughout the process! Contrary to our experience with several other agents, Megan was always very attentive and truly cared about helping us find a place that best suits our needs rather than just ticking boxes. For the house we eventually rented, Megan called us to inform us about the listing before we even saw it on the website showing she was looking out for us and understood our interests. She answered our questions well during viewings and supported us tremendously through the referencing phase. Megan was an absolute pleasure to work with, she gave us a truly unique experience during the house hunt and we 100% will recommend her!

Oluwasegun · 22 September 2024

★★★★★ 5/5

Google

I recently had the pleasure of working with Megan while searching for a new property, and I can confidently say she is the best agent I've ever encountered. From the very beginning, Megan was incredibly attentive and dedicated to understanding my needs and preferences. Her knowledge of the local market was impressive, and she was always ready with valuable insights and advice. Megan went above and beyond in every aspect of the process. She was always available to answer my questions, no matter how small, and she provided clear, detailed explanations at every step. Her organizational skills and attention to detail made the entire process smooth and stress-free. What stood out the most was Megan's genuine care and responsibility. She ensured that all my concerns were addressed promptly and efficiently, making me feel truly supported throughout the journey. Her friendly and approachable demeanor made it a joy to work with her. Thanks to Megan's hard work and dedication, I found the perfect property that meets all my needs. I highly recommend her to anyone in search of a reliable, knowledgeable, and caring letting agent. Megan is truly a gem in the industry!

Rajarohith · 22 September 2024

★★★★★ 5/5

Google

I had a fantastic experience with Abbotts, thanks to Clarissa and Zerda. They were absolutely amazing during the viewing, friendly, knowledgeable, and incredibly supportive throughout the whole process. They took the time to answer all my …

Tasnim · 16 January 2026

★★★★★ 5/5

Google

My experience with Abbotts has been fantastic! I needed to find a new flat on very short notice, and Lauren made the whole process incredibly easy. She’s been extremely helpful, responsive, and professional throughout. A solid 10/10 experience with Abbotts!

James · 16 December 2025

★★★★★ 5/5

Google

When buying and selling a house I've always had a very positive experience with Abbotts. Special thanks to Clarissa for excellent guidance and fast responces. Abbotts really excell at helping the whole process go much more smoothly.

Gary · 16 December 2025

★★★★★ 5/5

Trustpilot

Tim @ Kings Lynn - 5 Star!!

We brought a bungalow from a seller using Abbott’s at the beginning of the year. Tim @ Kings Lynn branch truly went above & beyond for us. He attended extra viewings, even on his Saturday day offs. He kept us updated as to progress. But above all else he was in constant contact with the seller & their solicitor, pushing them along to get the sale through in the timeframe we needed. He made endless phone calls, got involved in paperwork where he had no obligation to & was always on the end of the phone when we needed him. Would recommend Tim to anyone. I think he was as excited as we were the day we got the keys!!! Thank you

Abbey · 9 April 2025

★★★★★ 5/5

Google

We had a great experience renting our property through Abbotts Sales and Letting Agents in Cambridge. Annabelle was incredibly professional, friendly, and efficient throughout the whole process. She responded to all our questions quickly, helped us understand every step clearly, and made what could have been a stressful process feel smooth and easy. Her support and attention to detail were truly appreciated, we felt very well looked after from start to finish. Thank you, Annabelle and the Abbotts team!

Milidili · 31 March 2025

★★★★★ 5/5

Trustpilot

Very knowledgeable and helpful

Very knowledgeable and helpful. They prioritised sending the right person round rather than the number of people they sent round. Then, after we sold they were very helpful in the conveyancing process. They have a specific department for that who was able to explain things when I was unsure and to liaise with solicitors and the other agents. When problems arose they were key in resolving it and finding the right solution. While we worked mainly with Joanna from Thorpe Bay we also had a lot of help from Amy on the after sale. They have also continued to support us after the sale.

Kathryn · 2 June 2026

★★★★★ 1/5

Google

This estate agent has to be the worst I've ever experienced in my life - not just the worst, but worse than any agent by a magnitude of 5! My mother's house was sold by them at the end of June 2022. My father instructed the branch manager, Alexandra, and my mother authorised him to speak on her behalf. Since then, there was barely any communication between her and my parents - we had to permanently chase them to find out what was going on with the sale. This dragged on for the past 7 months. Every time we rang - the common response was that they were just about to ring the buyer and they'd get back to us. yet, they never did return the call. My father tried to ring on various occasions, but every time he did, the manager refused to call him back - even though it was he who instructed her in the first place. She would ring my mother instead, even though it was made clear from the start that my mother wanted my father or I to be contacted to deal with the transaction. My father, eventually gave up on calling as they would never ring him back, so it was left to me to call to try to get any response. When I got no response, I then had to tell my mother to go round to the office in Cambridge each day to try to chase them up. Any time my mother did, she would tell them to call her son - again I never received any call. With the agent not chasing or doing anything to put pressure on the buyer to proceed, this went on for months. I was going back and forth from London looking for properties for my mother to purchase, not knowing when the sale of her property was going to complete and losing money on solictior's fees, searches etc, as the property we were trying to buy fell through. There was no sign of any exchange or completion date. Multiple times we had to threaten to withdraw from the sale to get any kind of response from Abbotts or the buyer. I made a complaint to the regional manager. He called me and said that he was going to be in the Cambridge office the next day and would get back to me with an update - he didn't even ask or want to know want to know what the complaint was about. The next day I never heard back from him, and when I rang a different branch to ask them to get him to call me he didn't bother. I tried to contact him again, and he ignored me once more. Yesterday we were informed the buyer has now pulled out of the sale. A complete waste of time and something that could have been identified much earlier if Abbotts had been the slightest bit pro active and able to communicate better between each party. If I were able to give a zero rating I would as a 1 star is way too kind. I'm not sure how they make a living in this profession.

James · 13 June 2023

★★★★★ 5/5

Google

Rosie was the lady who helped me with getting my rent sorted for my new flat, i was running out of time to move out of my new place and she was great. I was quickly in and with loads of help on everything from paperwork to how to sort out extra bits to make the move simple and easy. My move in date was actually a bank holiday and she showed up to give me the keys even though it was her day off, absoute gem.

Raph · 13 June 2023

★★★★★ 5/5

Google

Zita who came to show the property first thing in the morning of Saturday she showed kindness, respect while listening to all our thoughts questions and give us all necessary answers needed. Rosie send us emails for all the necessary matters needed to be completed. Homelet as a trust pilot in collecting data's is a very good and easy to navigate. The entire transition went all as planned and smooth. Zita and Rosie went above and beyond. Thank you and God Bless you.

Junard · 13 June 2023

★★★★★ 5/5

Google

From the very first moment that we met with Zita from the Cambridge office, we knew that we were in good hands. Zita is very professional, friendly, knowledgeable and super efficient at her job. She guided us effortlessly through the whole process and was there for us whenever we needed her help alongside the lovely Holly. We would not hesitate in recommending them to others and we will most definitely be using their services again in the future for our rental property. Thank you again girls, it’s been a pleasure!

Michelle · 13 June 2023

★★★★★ 5/5

Google

I would like to thank Alexandra Skellett and her team at the Cambridge branch. She was so helpful dealing with the sale of my 87-year-old mother’s house, which ended up taking almost a year to get over the line. This was due to the first purchaser messing us about for 9 months and the eventual purchaser turning the sale round in 2 and half months. Alex helped with issues that I could not seem to get answers to from my Solicitor. She was always available to take my calls or would respond later if she was busy. I found the whole sale a very stressful experience, but Alex always stayed positive and was always looking for ways to resolve the issues as they arose. I felt she had my mother’s best interest at heart, where the Solicitor did not seem as bothered and that to them this was just another house sale. The one thing I would do differently is go with using Abbots own appointed solicitor as I feel that would have helped with communication between estate agent and solicitor and I now believe would have sped up the whole process. I would highly recommend Alexandra and her team Abbots in Cambridge

MrChomper07 · 13 June 2023

★★★★★ 5/5

Google

If my phone is ringing, it’s Zerda from Abbotts, and I LOVE it! Never found a company so committed to helping me find my next home, she fully understands what I am looking for and goes out of her way every day to help me find my next perfect buy. 2026 is going to be the year! 11/10 recommend to a friend.

Shannon · 9 January 2026

★★★★★ 1/5

Trustpilot

Knock, knock. Who's There? ...No-one!

I can't truly rate the service because I've had none! I've tried for over a week to get some information on a property listed in their Stowemarket branch. I've left messages, I've emailed, I've used the chatbox, the contact form and made 4 phone calls, which no one answered or responds to the recorded messages I've left. I phoned a bigger branch who told me they would contact the branch and get them to call me....nothing. Not a peep. I started this a week ago, because I'm in Suffolk at the weekend and wanted to arrange a viewing. I've had to give up and make other plans. There is clearly something wrong with their communications dept. If they have one!?!

Steven · 20 November 2024