Abbotts reviews

★★★★★ 1/5

Trustpilot

OMG!

OMG!LOOK AT THE STATS.BAD 78%Moving house they say is one of the most stressfull things you will do.Well abbotts norwich just made it 1000% worse.Fantastic professional words to suck you in to sign contracts promised the world.Reality,incompentent staff,left hand not knowing what the right hand is doing.Misinformation to fob you off.In 3 weeks only arranged one viewing and they messed that up.Told me person did not attend but I proved they did by my cctv,agent not proactive or paying attention and let the person walk off obviously viewer bit confused was at correct address that's where agent should of stepped in.First lost possible sales and last!.Spoke to manager hoping to provide some constructive criticism and get this back on track with some explanation, OMG straight on the defensive and at my juggler basically calling me a liar!.I provided all the evidence requested to prove my reasons for my complaints and was just fobbed off and dismissed, all staff closed ranks.Have a email from abbotts the reason I was complaining was to be released from my contract early how insulting nothing further from the truth just wanted a professional honest service.Contract was terminated and hopefully I can find another agent professional and honest that's all i ever wanted.Complained to area manager ,was very helpful and understanding and said would investigate.I dont think i will hear anymore of the outcome but i am just glad to be away from there.YOU HAVE BEEN WARNED!

Alan · 23 October 2020

★★★★★ 1/5

Trustpilot

No show from Abbott's at a house…

No show from Abbott's at a house viewing! - This concerns Abbott's Letting in Cambridge -The brutality and disrespect is really not easy to describe. Abbott's lack of communication is already the first alarm bell to go off, but we gave them the benefit of the doubt. After that it went from bad to worse. Because my girlfriend and I do not yet live in England (Cambridge), we asked friends to go to a house viewing. We made the appointment with Peter of Abbott's Letting in Cambridge. He never arrived there and Abbott's Letting or Peter were unreachable. That is downright rude and disrespectful. We no longer do business with Abbott's Letting. And neither should you.

Sebas · 14 September 2020

★★★★★ 1/5

Trustpilot

I will never use abbots again

I have been with abbots for 2 years , I will not be using them again ,from the get go there has been problems from taking a month to give me £50 of the first months rent to a letting agent trying to bully me into having a tenant I personally knew .lying that my ceiling had collapsed and water was everywhere to me and the plumber when water was just coming down the over flow pipe , accusing me of not paying the electrician which I did 2 months previous to withholding money from my rent for work done to the property when I had told agent and property management I would pay the workman direct so will have to wait longer to get the rest of my rent . I was also told over a year and a half ago that the tin foil over my windows had been taken down to learn last week it was still there when questioned about this " misleading " information I was told tenants have a right to peace and quiet to sleep in the day again very confused as there is such a thing as black out blinds or curtains and I don't want my property looking like a drug house on a prison estate and they told me over a year ago it had all been sorted ? . They were also approached by the letting agent I was wanting to go with in November they had a told the new letting agent they could take over the property after November's rent was paid when I asked was this going ahead and had they sent over the details I was told that conversation never happened and I had to give them 6 months notice or wait until the end of the tenancy so again very confused when I then told them I wouldn't be staying with them at the end of the tenancy i gave them a few reasons why i also said new letting agents set up fee is cheaper i then recieved an email saying they would match new agents set up fee to keep me there so again very confused as to why they were charging so much if they can change the prices of everything .

Jessica · 10 December 2024

★★★★★ 5/5

Google

Working with Annabelle on securing my future rental property has been an exceptionally positive experience from start to finish. Her communication stands out as consistently clear, professional, and refreshingly straightforward, qualities that have streamlined what can often be a stressful process.

Chunmiao · 26 March 2025

★★★★★ 5/5

Google

Jessica is a really approachable member of staff at Abbotts and has always responded to my emails and calls in a professional timely manner. She successfully rented our house out very quickly and we would certainly recommend her services to anyone looking to rent out their property. Thank you Jessica

Sarah · 14 June 2019

★★★★★ 4/5

Google

Special thanks to Holly for her exceptional work in swiftly securing a new tenant!

Steve · 14 March 2024

★★★★★ 1/5

Trustpilot

Rude, unhelpful and useless.

Rude, unhelpful and useless. Having been spoken to reluctantly by a guy who claimed to be working from home but "just about to go out", he was unfriendly, unhelpful and said he'd ring me back next day and make sure I "was put on the mailing list". That was a week ago. I should have read the reviews before even calling them. If this is the level of their service I shall definitely avoid them.

Lorraine · 12 March 2021

★★★★★ 5/5

Google

We were looking for a flat and needed one within 3 weeks. We found this amazing apartment. Zita and Rosie both helped us on securing the flat and finally moving in to the flat. They guided us on what were needed and were always responding to anything we asked. Even after moving in, they still keep responding which makes us more comfortable. We can highly recommend Abbotts since they are friendly and efficient.

Pravindu · 13 June 2023

★★★★★ 1/5

Trustpilot

My son and his young family have been…

My son and his young family have been renting from Abbott’s for about five years now. Their landlord went up in the loft and put his foot through the ceiling in their bathroom. Huge hole and mess everywhere which my daughter in law cleaned up. There is water coming through the roof and there is wires everywhere. Landlord is taking his time getting it fixed. My son went to Abbott’s and asked if they could help and they turned around and said “No we can’t, you can hand your notice in if you want too”. IBeyond belief Abbots, they have two young children one with Asthma and you suggested they make themselves homeless by handing in there notice if they are not happy. You are a big joke and all as you care about is the money. NO CUSTOMER SERVICE AT ALL I am disgusted at you.

Julie · 21 June 2019

★★★★★ 1/5

Trustpilot

Mildenhall - No communication & false hope

Abbott's Mildenhall In 16 weeks we had a total of 0 viewings. I would not recommend Abbott's estate agents in Mildenhall. The service was poor. Very bad communication and customer service. We experienced mistake after mistake with these agents with no apologies or ownership of errors. Since the very beginning we had many issues with the estate agent (Spencer Bartley). Initially we decided to go back to Abbotts for the sale of our house as we bought our house from them 3 years ago and had a good experience. However the Manager we previously dealt with retired, and the communication between them and us had noticeably changed in a bad way. Spencer (the new branch manager) told us that he prices houses to be sold quickly and efficiently. Later on we realised that he massively over priced our house to get us to sign the contract. After having no interest, I had to contact Spencer as I felt that he was not communication or guiding us in regards to reducing the price. After still not having any interest, we decided to get another estates opinion. Spencer said that we cannot go multi agency, however we later realised he did not fill out our contract properly meaning the contract was void, therefore he had to oblige. With the new estate agent we soon got some viewings and was updated regularly with sound advice/guidance. The couple of viewings that did get scheduled with Abbott's got cancelled very last minute. AND our final experience with Spencer... After cleaning our house, myself and my partner left our house for a viewing that one of the Abbotts agents arranged. I received a phone call from Spencer asking why I wasn't at my house, I told him that he should have a key as requested by Spencer at the earlier stages of this horrible service. Spencer refused to believe that I left a key at the estate agent. On arriving home, we was met by Spencer with our door keys. He struggled to apologised still not taking any ownership of being at fault. Further more, even if they thought they didn't have a key he should have confirmed that I should be at my house to let them in, however there was no communication of this at all.

Tom · 11 May 2019

★★★★★ 5/5

Google

I have just started working with Abbots, and my experience as a buyer has been superb so far. Lee is very professional and is able to accommodate all my needs and as well as to offer me options I have not previously considered. Highly recommend!

Aleksandra · 13 June 2020

★★★★★ 5/5

Google

Zita went above and beyond to make sure the property I'm leaving was let extremely fast!! excellent communication, thank you again Zita!

Mathew · 13 June 2023

★★★★★ 5/5

Google

"I had a wonderful experience with Abbotts! They made everything so smooth and effortless for me. Their responsiveness was top-notch and they always got back to me in a very efficient manner. I was thoroughly impressed with their professionalism and dedication to ensuring that my needs were met. I would highly recommend Abbotts to anyone looking for a stress-free, seamless process. They are truly the best in the business!"

Sadat · 13 June 2023

★★★★★ 5/5

Google

I have recently rented a property through Abbott’s and dealt with Jessica. I was working to a really tight deadline and she managed to get me moved in within a week. Highly recommend Abbotts for this efficient service, customer service and communication were brilliant.

Alex · 14 June 2019

★★★★★ 5/5

Google

House sales may have slowed-up for the moment but Alex, Sam and Lee kept at it relentlessly. I'm very happy to sell my property with Abbots. While remaining professional I also appreciated a personal feel through the whole experience. (Steve Baker)

Cambridge · 13 June 2020

★★★★★ 5/5

Google

Easy process, all done within a couple of days. Howa has been professional and friendly. Thank you!

Sean · 17 August 2023

★★★★★ 1/5

Trustpilot

DO NOT USE THIS COMPANY Used this…

DO NOT USE THIS COMPANY Used this company (colchester branch) to try and sell my house biggest mistake I've ever made. No feedback on any of my 8 viewing over the 3mths with them. Even the regional manager complete liar. Estate agents turning up on unconfirmed bookings. As a first time seller this has had a big affect on selling my house as to the time it has spent on the market. New local agents total different experience we'll run loads of viewings loads of feedback just wish i had gone with them first

Andrew · 27 July 2024

★★★★★ 1/5

Google

Very unprofessional, each time I’ve spoken with the staff on the phone they have been rude and have not been helpful. Went to cancel a viewing which was already difficult to organise with them and was told the property had already been rented out! I was made to feel like I was in the wrong and overall their customer service is awful. Would not recommend

Harriet · 13 June 2023

★★★★★ 5/5

Google

A lively, enthusiastic and more than capable office. Driven by passionate professionals. A big thank you to Zak for always being so responsive and keeping us up to date with new properties.PositiveResponsiveness, Professionalism

Sam · 13 June 2021

★★★★★ 5/5

Google

I dealt with Sam Bendall from the Cambridge Office. He provided an outstanding professional service and no task was too difficult to carry out. I would have no hesitation in recommending Sam (or Abbotts) to friends or family.

Henry · 14 June 2019

★★★★★ 4/5

Google

Anthony and Sam were always friendly, helpful and responsive in dealing with any questions or issues we raised. Thanks to both of them.

Ruth · 13 June 2022

★★★★★ 5/5

Trustpilot

Thank you to Mr Sharma & Abbott’s

I would like to say thank you to Mr Sharma & Abbott’s for helping me find tenants for my old family home. He was very responsive and helpful during the process and would recommend Abbott’s to any other landlord looking for a smooth transition from start to finish. Mr Sharma is a very good man.

Jason · 5 April 2022

★★★★★ 5/5

Google

A fantastic service provided from start to finish. Forever friendly, welcoming and professional staff who were thorough but never pushy. The whole process of selling my old house was super smooth with no headaches. Even after more than 6 months after completion I am still receiving a great service including having any post forwarded on to my new address.

Dom · 13 June 2023

★★★★★ 5/5

Google

Our agent Holly goat was amazing, we are first time renters and holly couldn't have been more helpful, no question was to big or small and she was always very fast at replying to emails and texts. holly made everything so easy and comfortable.

Jasmine · 13 May 2024