Abbotts Cambridge reviews

★★★★★ 1/5

Trustpilot

Do not go with this estate agent

Do not go with this estate agent. Got email wrong and contract didn't arrive, photographer turned up with no PPE on and walked into my house, photos mediocre but attention to detail dreadful, took a week for photos to arrive, didn't offer a sale board, house of market for a week no intetest but didnt call any one. Was after a property also with them. No communication dreadful service. Property I put the offer in for I think has now been taken off market and not even a courtesy call to tell me.

Sarah · 23 August 2020

★★★★★ 5/5

Google

A great office with great staff, especially a wonderful Lady called Leanne, so very helpful in our search for a rental property in Cambridge. Would strongly recommend Abbots Cambridge to any one looking for rental in this area.

Maria · 15 June 2015

★★★★★ 1/5

Trustpilot

Do not fall for their sales pitch

Do not fall for their sales pitch. They were the only estate agents that wanted to charge a £149 upfront fee even though i provided them with professional photos. They told me they had a specific buyer lined up for my property. Months later and not 1 viewing. They now ignore my emails and even though my contract is for multi agent, have told me I will have to pay a their fee if another agent sells in the next 2 years. AVOID USING THIS COMAPNY

Andrew · 15 May 2020

★★★★★ 5/5

Google

Recently sold our house with Abbotts and would definitely recommend. Our sales negotiator, Anthony Reeve, made the whole experience much easier and took on the stress for us. He went out of his way to accommodate awkward viewing times and offered a first class service.

George · 13 June 2020

★★★★★ 5/5

Google

As We were looking houses to buy. Lee Morris from Abbotts really helped us. She is very kind, honest and helpful. Also she explained all the details about the process and the house environment. We are lucky to meet her. Thank you Abbotts and Lee.

Ece · 13 June 2020

★★★★★ 1/5

Trustpilot

Wouldn't use them if there was only one Estate Agent...in the world.

I have previously put my property on the market with Abbotts. Firstly, they were not very good listeners at all. They wouldn't listen to comments about how I knew my house after living there for around a decade (at the time) & when it comes to photographs (on Rightmove) apparently less is more according to them. I eventually removed the property from the market unsold but they had the cheek to ring me one day & TELL ME that I needed to put it back on again with them. They are very corporate, money focused & employ high-pressure generic employees (like them) I get a letter almost EVERY WEEK now it is back on the market again telling me that it's time to list with them. If it feels wrong then don't do it.

Edd · 6 September 2018

★★★★★ 1/5

Trustpilot

So very Bad.

So very bad. When a company insists that a potential buyer prove their monetary situation even before viewing a property, let alone getting to the point of making an offer, it is not only pointless, rude and disrespectful to those who go to them to view a property, but more importantly, does a huge disservice to the people who go to them to sell their property. I assume they are so flooded with sales that they can afford to act in that way on behalf of their clients. Monetary verification comes at a later date once an offer has been made. It's like walking into an auto showroom and proving your bank balance prior to looking! A crazy bad business policy that in this case may have lost a sale for their client.

AGIUS · 27 July 2018

★★★★★ 1/5

Trustpilot

Unacceptable service

If you are looking to rent a property or planning to let your property like I did then you must avoid this company.Abbotts was managing my property and the entire experience was very very bad. This company has been failing me on every level and I have been very disappointed. My property was left uninhabitable following the tenancy causing great financial burden for me. The tenancy ended 7 months ago and I am still waiting for return of deposit and closure of my books. I have not seen anything as unprofessional and self centred. Please avoid at all cost.

Heike · 23 March 2018

★★★★★ 5/5

Google

As a buyer I found them friendly, responsive and helpful. They were definitely doing their job getting the best price possible for the seller but I felt like it was done in a professional manner and at no time did I feel misled.

James · 13 June 2020

★★★★★ 1/5

Google

Forgetful, uninterested and difficult. They forgot to show up when I was due to move in. They took ages to fix an extremely simple issue, and made me feel guilty for asking them to do it. And trying to get my deposit back has been a joke.

Sophie · 14 June 2018

★★★★★ 5/5

Google

We marketed our property with Abbotts Cambridge branch in 2019 and they had a concrete offer for us within a few weeks - they are a hardworking team and were always polite and did all the viewings themselves which I totally appreciated

Freya · 13 June 2020

★★★★★ 5/5

Google

I had an urgent matter in the property before going on holidays and Olivia Mindel‘s response and quick actions was the main reason the matter was resolved on time! Her help has been fantastic throughout the whole time she’s managed the property.

Louisa · 13 June 2020

★★★★★ 5/5

Google

We received a very friendly and professional service throughout the process of buying our house. Communication was very good also. An all round much better service than i have experienced from other estate agents. Thanks Abbotts and Sam Bendall .

Ben · 13 June 2020

★★★★★ 1/5

Trustpilot

Incredibly disappointing service

Incredibly slow and disappointing service

Shaista · 29 July 2025

★★★★★ 5/5

Google

Zita and Holly are really professional and enthusiastic, helping me moving in my new home

Quanlin · 17 August 2023

★★★★★ 5/5

Google

We received a great service from Zak and him team when selling our property with them. very helpful and communicative through the whole process and managed a quick and painless sale.PositiveProfessionalism, Value

Ian · 25 August 2021

★★★★★ 1/5

Trustpilot

Wheres my Deposit!! It's been 8 months of chasing

If you choose to rent through abbotts, I have a warning for you... DON'T DO IT unless your happy to be scammed out of your deposit. If I could give no stars I would!

Victoria · 10 May 2024

★★★★★ 4/5

Google

Olivia provides a fantastic customer service in what can be a very frustrating market when you are a landlord. She is polite, conscientious, and has proven that she will persevere with any matter until it is resolved.

Ben · 13 June 2020

★★★★★ 2/5

Trustpilot

Poor service

I have to say that I have been very disappointed with your service for the following reason:

Diploma6 · 31 January 2025

★★★★★ 5/5

Google

Abbotts were fantastic. Leanne was particularly helpful; she was always ready to help with any questions and made our move into rented accommodation swift and easy.

Jess · 15 June 2015

★★★★★ 1/5

Trustpilot

Worst experience ever

I really dint want to spend even a minute of my time for a review with such an incompetent property agent but I am doing it to save others from wasting their time and money.

Vikul · 21 March 2024

★★★★★ 1/5

Trustpilot

Unsolicited mail received from Abbott's…

Unsolicited mail received from Abbott's Kings Lynn.They cannot even sell a property similar to mine up the road, but they are quite happy to tout for my business.They search for property addresses from online estate agents because they know their days are numbered. They then promise the earth when in fact they are just parasites who are no better than any other high street estate agent. Avoid at all costs......

Gary · 4 September 2018

★★★★★ 5/5

Google

David Monk provided first class service from start to finish. Nothing was too much trouble Abbotts of Ely offer everything you need and fantastic customer service we would not hesitate to recommend them. Well done team.

James · 14 June 2019

★★★★★ 5/5

Google

Very efficient service and much improved over the last 12 months. Had a response within 12-48 hours from one of the lettings team (usually within 12 hrs via email, text or phone call).

Jamie · 13 June 2020