Trusted Agent profile · Camberley, Surrey
★★★★★
437 reviews across 2 platforms
122 London Road, Camberley, Surrey, GU15 3TJ
Part of Romans, see every office.
Romans's office in Camberley, Surrey, at 122 London Road, is rated 4.5 out of 5 across 437 reviews on two platforms, including 436 Google reviews rated 4.5.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Every review we hold for the Camberley office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service from Romans from the first viewing to completion. Shevaughn was great to deal with and always very helpful along the way. Many thanks!
Dear Alister, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleA great experience at Romans Camberley branch. Charlotte Wild was amazing. She went out of her way to make sure we got what we need and more. Looking to rent in Camberley, I certainly recommend Romans.
Hi Spiro Thank you for taking the time to let us know how we did. We are delighted to hear you had a positive experience with our Camberley branch and specifically with Charlotte. We hope to be of service to you again in the future. Kind regards Romans
5/5
GoogleDealt with Charlotte on the lettings team who has made every step of the move so easy. All details have been communicated quickly and effectively with any questions or queries answered promptly. Would definitely recommend.
Hi Steve Many thanks for taking the time to review your recent experience. We are glad Charlotte could provide you with a positive experience and we will be sure to pass on your comments. Don't hesitate to be in touch should you require further assistance at any stage. Kind regards Romans
5/5
GoogleIncredibly Romans were the 9th and last estate agent I met with a view to selling our unique high value property as part of an estate for which I was Executor. I am very glad I did. I instructed Romans purely on the basis of having met Lyndon Farrar who was very impressive and stood head and shoulders above the spectacular mediocrity and predictable approaches of the other agents I met. Throughout a very challenging period - not just in lockdown but also beforehand with our own circumstances of difficulties with the estate beneficiaries - Lyndon, his Branch Manager Matt Pointing, his colleague Alfie Caudwell and the rest of the team, were flawless. They found us the right very high-quality buyer very quickly and even took over the sale of the buyer's property in the end so we knew the chain was in good hands. I cannot recommend them enough and the branch at Camberley in particular. Sadly, they cannot improve my general dim view of estate agents after a lifetime of poor experiences but they have shown me that really talented professionals with integrity, honesty and common sense are out there if you search broadly enough. I would use them again in a heartbeat and will be doing so when we are ready to buy again ourselves.PositiveResponsiveness, Quality, Professionalism, Value
Hi David C, Thank you for the great review of our Romans Estate Agents Camberley team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Romans Estate Agents Camberley
5/5
GoogleI dealt with Shevaughn from Camberley. Great service. Very helpful and knowledgeable. Will definitely use her for future rentals. 5 stars!
Dear Pascale, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleProbably one of the worst experiences I’ve had with a lettings agent, baring in mind I’ve rented student accommodation in the past. Trying to get a deposit back is never a fun experience but Romans have taken it to the next level. They have been incredibly difficult to communicate with throughout my tenancy, particularly during the dispute process. I called their office numerous times with no answer and kept being put through to their HO with the promise of being called back, but I never heard anything. I sent off several emails too, but again, no response. Would really encourage Camberley renters to go with anyone else. Funnily enough, the landlord that owned the property was so dissatisfied with Romans’ service that he chose to go with Orchards after my tenancy finished. I know this because I was told by the landlord’s maintenance guy who ironically let himself into my property not knowing I was in, because Romans failed to communicate this to either one of us. No doubt they’ll be quick to reply to this though.
Hi Isaac, thank you for taking the time to let us know about your recent experience. I’m very sorry that you’ve not been happy with the service you’ve received from us. We want all our customers to be satisfied with the service they receive and so it’s disappointing to hear that we’ve fallen short on this occasion. It’s a shame to hear of the issues you’ve had around communication, we try to be contactable for our customers and respond quickly but can only apologise that the team haven’t done this. Thank you however for bringing this to our attention as knowing of these issues when they arise allows us to continue coaching and mentoring staff to ensure that our service levels continually improve.
1/5
GoogleTried to call on various occasions and got no response. Completed a few online requests and got a phone call 4 days later. The lady who called Did not appear very interested in hearing my request and informed the flat I was interested in has been rented and would call if something new comes up. Very disappointing contact with Roman's.
Dear Raquel Leal, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleInformative, fast and efficient.
Dear Georgina Austin We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleAlfie has been excellent throughout and really attentive with any questions we've had. Matt and I really appreciate all Alfie's assistance, we couldn't have secured our dream flat without him. Thank you so much.
Hi Rebecca, we are so happy to read such a great review about The Romans Group. I am so pleased to read that Alfie has been able to provide such an exemplary level of service to you and will ensure I pass your comments onto him to make him aware of your thanks due to his help. Thank you for taking the time to let us know about your experience. Kind Regards Joe Gilliland Customer Care Manager
5/5
GoogleExcellent service especially that i have been dealing with them from overseas..great feedback and great service i highly recommend them.i would also like to mention that i have dealt with Charlotte Wild from camberley branch and she was very helpful and very professional. I really appreciate her help she was the only one among other real estates that i have dealt with that supported and helped me out.
5/5
GoogleThe lettings team have been fantastic. Especially Emma Loane she made the whole process less stressfull and great customer service 👍 Much appreciated and we are gradually settling into the new property Best wishes James
Thank you for leaving such a positive review about Romans inCamberley. I will pass your positive review onto Emma. Kind Regards Sue Winterbourne Lettings Director
5/5
GoogleWe had a great experience, thanks to Sophie Lodge that made things simple and quick, always available to answer all my questions. Romans Camberley performed above average!PositiveResponsiveness, Quality, Professionalism, Value
Hi Andreia Thank you for the 5 star review of our Camberley branch. We are very pleased to hear that Sophie and the team could provide you with a positive experience and we will be sure to pass on your feedback. Don't hesitate to be in touch should you require anything further. Kind regards Romans
5/5
GoogleWe chose Romans in Camberley to fully manage the letting of our parents property. Everyone we have encountered right from the outset has been professional - Sarah who first visited the property, to Courtney who sorted our first tenancy and to Kim Shanks who is an excellent property manager. It has made things so much easier for us. Thank you !
Dear Caroline Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHave had such an easy and joyful experience with Romans Camberley. Barnaby has been incredibly professional and extremely helpful with every single question we have had and we have felt supported in every stage of the process, which has just made it so stress free! Thanks a million Barnaby!PositiveResponsiveness, Professionalism
1/5
GoogleDealt with them for 5 years through a rental (Tenant). Found them unhelpful, unapproachable and not forthcoming with information. After moving out they were an absolute nightmare to get our deposit back. Even after our landlord signed it off no problem they held onto it for a further 3 weeks with them unable to tell us why, which is illegal. We think it was to keep earning the interest until the end of the month. If so disgusting and unethical behaviour. We will not deal with them again. Update upon reading Romans answer below. Our deposit was agreed by both parties on the 12th Aug. We called and my partner came into your branch twice and not once were we given any information. It was not until my partner demanded to speak to someone higher up that we got somwhere. We were given the number of a Miss/Mrs S Harris who was the Property Manager who gave us info and even she said that we could have been told all of this in branch! If there was an admin problem why did all our chasing not highlight this issue and if we were told we could of resolved it sooner. This was not an "Admin Error" but poor management and bad customer service. We got our deposit back exactly on the last day of the month go figure, 3 weeks after agreed!. As for Oliver Hawkins, I was in receipt of his emails and when we were struggling for answers his was "I do not deal with deposits myself I am at the mercy of our accounts team" great help! Efficient I think not!
Hi Karen, we’re really sorry to read that you’ve been unhappy with the experience you’ve had with us during the course of your tenancy and more recently during the deposit release process. It is our intention to provide a straight forward service to tenants and resolve problems efficiently would like to offer our apologies that this has not been the case. I’ve had the opportunity to speak with Oliver Hawkins the Lettings Manager in Camberley about your comments and understand he has discussed this with you previously and he apologised for the delay in the deposit being released. Once agreement was reached between both parties the deposit release form was sent to our accounts team to enable this to be processed, regrettably it was at this point in the process issues occurred. We can comprehend why this has been disappointing for you but can assure you this was not done intentionally sadly it was just a case of administrative oversight however would like to offer our apologies for the dissatisfaction that has been caused here. Should you wish to discuss this further then please feel free to contact us on 01344758596. Kind Regards, Romans
5/5
GoogleWound like to do a review for Charlotte wild in Romans’ Camberley she is always so helpful and supportive always happy to answer any questions or worries you may have she is great at her job and knows what she’s doing this is the 2nd time Charlotte has helped me with a property and I would certainly recommend her to help you with a rented property if she is helping you you don’t have to worry your in very good hands .
Hi Anne Many thanks for taking the time to review your recent experience. It's incredibly pleasing to read your comments about Charlotte and glad she could provide you with a great service. We will be sure to pass on your feedback. Don't hesitate to be in touch should you require further assistance at any stage. Kind regards Romans
5/5
GoogleLyndon did a fantastic job selling our apartment, it is now the highest priced one bed to sell in the block. It was originally with another agent for 12 weeks with a couple of viewings and no offers, once Lyndon came on board he found a buyer and agreed a sale within a week. although there were a few complications in the legal work, the aftersales team dealt with these really well to ensure we got to exchange and completion.
Thank you for taking the time to let us know about your positive experience with Romans during the sale of your property. Here at Romans we always strive to provide a high quality service to all our customers and I'm so pleased to read of the level of assistance the team at Romans were able to offer you. Once again thank you for taking the time to provide us with your feedback we really appreciate it. Kind Regards Joe Gilliland Customer Care Manager
1/5
GoogleWhen to look at a property and when we got there a couple asked me if I was there to show them around, said no I have come to view it with my wife. The lady from Romans’ turned up and took us all round at the same time she made us feel like we were competing with who can make an offer first. It was very awkward and when we asked how many more repairs would be completed before we moved in she just said you tell us and we will get round to it. We did not us them again and went with another agent.
Hi Matt, thank you for your review, we’re saddened to hear you are not happy with Romans due to your experience although appreciate your honest feedback. As a business we consistently strive to deliver exceptional service so are disappointed to read that you do not feel you have received this from us on this occasion. From inputting your name into our system we have been unable to locate any applicant record so am unsure which specific property your viewing was in relation to, I have however had the opportunity to discuss your comments and feedback with Oliver Hawkins who is the Lettings Manager within the Camberley office. In regards to your comments about the viewing and its format we are sorry to read that you feel you were made to compete with another couple who were viewing the property at the same time. Group viewings are something that can occur quite frequently within the lettings business. The arrangements of the viewing would likely have been discussed with you when this was booked in and by grouping together viewings it allows the team more flexibility to assist our customers. In respect of your queries around potential repairs as part of the rental application process interested parties are given the chance to put forward requests for specific works to be undertaken prior to any Tenancy commencing; any requests such as this would be subject to the Landlords agreement but would be put forward to them along with any offer so it would have been for this reason you were asked to let the team know about repairs. After taking into account the points raised above I do not believe the Romans team in Camberley have acted incorrectly however we would like to offer our sincere apologies that you felt the service you received fell below the high standards we expect of Romans. We recognise the importance of all reviews and thank you for taking the time to provide us with your feedback. If you would like to discuss this further please contact me at jgilliland@romans.co.uk or on 01344758596. Kind Regards, Joe Gilliland, Romans
5/5
GoogleI have been dealing with Romans in Camberley for the past six months and the service and advice that they have provided me has been excellent. I would like to thank Alfie Caudwell for guiding me and taking time and effort explaining the process. All the staff have been polite and very helpful from the start so i am very grateful to them all.
5/5
GoogleConsidering this is the first time I've ever let a place I was extremely nervous and didn't know what to expect, however, with the Romans managed service it made it so simple and I haven't had to worry about a lot of things I thought I would have needed to. Shona Rogers, the lady who dealt with it all for us was really helpful and made the transition very smooth easy for me and my girlfriend. I would definitely use Romans again if I'm to let another property in the future and I may even be inclined to try and find Shona again for our move as she was brilliant.
Thank you for leaving such a positive review about Romans in Camberley. I will pass your positive review onto Shona. Kind Regards Sue Winterbourne Lettings Director
5/5
GoogleConsidering this is the first time I've ever let a place I was extremely nervous and didn't know what to expect, however, with the Romans managed service it made it so simple and I haven't had to worry about a lot of things I thought I would have needed to. Shona Rogers, the lady who dealt with it all for us was really helpful and made the transition very smooth easy for me and my girlfriend. I would definitely use Romans again if I'm to let another property in the future and I may even be inclined to try and find Shona again for our move as she was brilliant.
Thank you for leaving such a positive review about Romans in Camberley. I will pass your positive review onto Shona. Kind Regards Sue Winterbourne Lettings Director
1/5
GoogleAbsolutely shocking treatment at the end of my tenancy. Landlady very happy with leaving condition of property, but 3 weeks on and still no deposit back. Shame on you Romans.
Dear Carol, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleJust moved into a property through romans and we are very happy. Thank you to Joshua who went through everything with us and made the transition as smooths a possible
Hi Sarah Thank you for the recent 5 star review of our Camberley branch. It's very pleasing to read your comments about Joshua and glad he could provide you with a positive experience. We will be sure to pass the feedback on. Don't hesitate to be in touch if you require anything further. Kind regards Romans
5/5
GoogleAston has been great, really responsive and professional. Thanks for all your help!
Dear Emma Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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