Romans Camberley reviews

★★★★★ 5/5

Google

Shevaughn has been absolutely brilliant from start to finish in finding me my new property. She offers a very professional service she has been very responsive to each email and phonecall. I would highly recommend working with her to secure your next property!PositiveResponsiveness, Professionalism

Jude · 21 June 2021

★★★★★ 5/5

Google

Have nothing but good things to say! Has been a very stress free and easy process. Barnaby was extremely efficient and helpful in every way possible. Big thanks to Barnaby for the great customer service.PositiveResponsiveness, Quality, Professionalism

Chris · 21 June 2022

★★★★★ 5/5

Google

We have had quite a few property managers throughout our 12 years renting our home through Romans, but Wendy has definitely outshone the others. She has always been friendly and professional. Thanks Wendy. XxPositiveProfessionalism

Emma · 26 August 2022

★★★★★ 5/5

Google

Rhiannon has helped us from viewing the property to being the main point of contact throughout the process and is extremely helpful. They have done everything in their power to help make this process as smooth as possible and I would definitely choose Romans again for a house purchase!

Annabelle · 27 October 2024

★★★★★ 5/5

Google

I have been looking for a new house and was attracted by Romans policies. I hadcause to deal with 3 staff of the Camberley Branch of whom I must commend Franchesca and Charlotte in particular. I only met Franchesca once but she was ever so nice and patient. With respect to Charlotte, she has been the most helpful and I must commend her. Shhe went out of her way to assist and is a fine example of the high standard customer service offered at that branch. I was particularly impressed by her ability to promptly respond to enquiries and emails in an efficient manner. I can only say thank you for your assistance and efforts. Truly appreciated

Adrian · 29 July 2019

★★★★★ 4/5

Google

We are selling our property with Romans in Camberley having sold a previous property with another branch. They are very responsive to our needs and act well on our behalf having valued it (consistently and in line with other local estate agents) on two occasions before we marketed the property. Instructing them was simple and pain-free and Jordan was very personable and professional. The photos was amazing and the property was marketed quickly. It's hard to comment much on the agents who attending the one viewing an open day as we obviously went out, but the property was sold at open day so that is to their credit in part. Overall I have found them to act quickly and professionally in our sale and whilst the sale has not gone through yet, I would recommend them to friends and family based on my experience so far.

Phil · 29 July 2019

★★★★★ 4/5

Google

I wanted to say a big thank you for our recent house sale and purchase through the Camberley branch. With many factors being counter-productive to a quick move, Sean was particularly focused and in tune with the local market to advise us to make price changes to help build the chain and it worked very well. The house photographs were very effective and this helped get potential buyers into the property. Sean and his team were very helpful, professional and in particular for this chain, patient. Although it took 12 months to complete the sale I don't think we would have made it without their advice and guidance.

Gary · 29 July 2019

★★★★★ 5/5

Google

Romans made my move easy and straight forward. Constantly updated with the progress and helped with each step along the way. From the viewing to getting the keys, everything was really well managed and special thanks to Charlotte Wild who managed my move. Really appreciate all your help!

Tom · 29 July 2019

★★★★★ 5/5

Google

Thank you to the excellent Lyndon Farrar who looked after us really well. He was brilliant at keeping me informed and was always a trustworthy, prompt, friendly voice at the end of the phone - particularly important as we were selling at a distance on behalf of elderly parents. His knowledge of the market and local area were vital. Romans weren't the cheapest, but the service was thorough and reassuring. Lyndon's advice to get the house advertised between Christmas and New Year was spot on. The sale has gone through as quickly as it could have done at a tricky time for the market generally. Thank you, Andrew - a happy customer.

Andrew · 29 July 2019

★★★★★ 5/5

Google

Had brilliant service from Romans, Camberley. From the instance we arranged the viewing everyone was helpful and friendly. Shevaughn was super helpful and was always there if we had any questions.

Aden · 12 November 2022

★★★★★ 5/5

Google

I dealt with Shevaughn McBeath from Romans Camberley. Our needs were different to your average would-be tenant and Shevaughn was so helpful, answering all my hundreds of questions timely and professionally. I would recommend Romans Camberley to anyone and everyone.

Melanie · 17 August 2021

★★★★★ 5/5

Google

We bought our property through the Camberley branch. Matt and Alfie were our main contacts throughout. They were professional, courteous, polite and extremely hardworking. Matt especially went above and beyond in helping us through the process. We would highly recommend both Matt and Alfie.

Rebecca · 20 July 2020

★★★★★ 5/5

Google

Romans and specifically Mr Alfie Caudwell has been amazing during our purchase of our first flat. Always quick to communicate and answers any of our questions. Alfie has made our process enjoyable and understandable for first time buyers while acting in our best interest.

Isabelle · 24 June 2020

★★★★★ 1/5

Google

AVOID AT ALL COST.... I have rented a property in frimley green from Romans Estate Agents from August 2016 till January 2018. I had to pay 1 month upfront £2000 plus £4000 for deposit, so £7,411.82 in total, including 1,180.99 of admin fees!!!!! At the beginning of the tenancy whereas we were moving in, the former tenants warned us. ‘You will be robbed by romans and the landlord as the end of the tenancy as we did. They will do everything in their power to get some more money from you’ they said. They were right ! Moved out 4 weeks ago after caring for the property as if my own and receiving glowing monthly inspection reports during 1 and a half year on the state of the property. The rent was always paid on time and I had inspections every 6 months through the whole time so they were aware the house was always spotless. Now after chasing 4 weeks after moving out, no action had been taken by the agency whatsoever to progress release of deposit. I’ve had to beg them sending emails every single day. Charges were recommended to landlord by Romans for deposit retention on checkout for 2 minor points, these are several hundreds of pounds which are disproportionate. The icing on the cake, as recommended by the tenancy, I had a professional cleaning at the end of the tenancy for everything, carpet included with invoice, sent it but they decided it wasn’t good enough. They also charged us £5 for a ‘crack’ on one of the freezer drawer due to the frost (not us), whereas the fridge delivered at the beginning of the tenancy was ridiculous (small fridge for a 4 bedroom house). The fridge also was broken at the beginning of the tenancy, no one warned us, we lost £250 of food! Then because we didn’t cut the grass when we moved out (winter and frost, even snow at the end of December) and our lawnmower was electric they charged us £280 for the garden. My surprise was that Romans also gave me bad references. The letting agency I’m dealing with now asked me for my statements because they spotted something was wrong. How could you live in a property without paying the rent? During the tenancy my gazebo has also been broken by one of their contractors who cleaned the windows. … The landlord replied with a deduction of £15 for a broken gazebo LOL ! We of course didn’t agree with that! During the check-out process I mentioned about the gazebo. They replied by threatening me. This is the copy and paste of the email : I have advised your former landlord that you will only accept the deposit deductions in the event that he compensates you £150 for the damaged gazebo. Your landlord does not agree this, and has advised that if the deductions are not accepted, he will be seeking additional deductions for damage to the walls, to the grass, to a blind in the study and a larger amount for the worktop. He will be advising me of revised figures for the schedule over the weekend. Once I am in receipt of these figures I will amend the draft schedule and forward it to you. Of course this is not true. And I can prove it! In fact I just discovered that they uploaded new pictures of the house to rent it after the end of our tenancy and the walls actually are spotless…. So please avoid renting this property, avoid renting with Romans, 1star is even too good for them. If there was an option to give 0 stars I would. Even if all is done by the letter, you won’t get your full deposit back! Avoid renting this property you can find another one in the same area cheaper for much more standing.

C · 8 July 2018

★★★★★ 1/5

Google

AVOID AT ALL COST.... I have rented a property in frimley green from Romans Estate Agents from August 2016 till January 2018. I had to pay 1 month upfront £2000 plus £4000 for deposit, so £7,411.82 in total, including 1,180.99 of admin fees!!!!! At the beginning of the tenancy whereas we were moving in, the former tenants warned us. ‘You will be robbed by romans and the landlord as the end of the tenancy as we did. They will do everything in their power to get some more money from you’ they said. They were right ! Moved out 4 weeks ago after caring for the property as if my own and receiving glowing monthly inspection reports during 1 and a half year on the state of the property. The rent was always paid on time and I had inspections every 6 months through the whole time so they were aware the house was always spotless. Now after chasing 4 weeks after moving out, no action had been taken by the agency whatsoever to progress release of deposit. I’ve had to beg them sending emails every single day. Charges were recommended to landlord by Romans for deposit retention on checkout for 2 minor points, these are several hundreds of pounds which are disproportionate. The icing on the cake, as recommended by the tenancy, I had a professional cleaning at the end of the tenancy for everything, carpet included with invoice, sent it but they decided it wasn’t good enough. They also charged us £5 for a ‘crack’ on one of the freezer drawer due to the frost (not us), whereas the fridge delivered at the beginning of the tenancy was ridiculous (small fridge for a 4 bedroom house). The fridge also was broken at the beginning of the tenancy, no one warned us, we lost £250 of food! Then because we didn’t cut the grass when we moved out (winter and frost, even snow at the end of December) and our lawnmower was electric they charged us £280 for the garden. My surprise was that Romans also gave me bad references. The letting agency I’m dealing with now asked me for my statements because they spotted something was wrong. How could you live in a property without paying the rent? During the tenancy my gazebo has also been broken by one of their contractors who cleaned the windows. … The landlord replied with a deduction of £15 for a broken gazebo LOL ! We of course didn’t agree with that! During the check-out process I mentioned about the gazebo. They replied by threatening me. This is the copy and paste of the email : I have advised your former landlord that you will only accept the deposit deductions in the event that he compensates you £150 for the damaged gazebo. Your landlord does not agree this, and has advised that if the deductions are not accepted, he will be seeking additional deductions for damage to the walls, to the grass, to a blind in the study and a larger amount for the worktop. He will be advising me of revised figures for the schedule over the weekend. Once I am in receipt of these figures I will amend the draft schedule and forward it to you. Of course this is not true. And I can prove it! In fact I just discovered that they uploaded new pictures of the house to rent it after the end of our tenancy and the walls actually are spotless…. So please avoid renting this property, avoid renting with Romans, 1star is even too good for them. If there was an option to give 0 stars I would. Even if all is done by the letter, you won’t get your full deposit back! Avoid renting this property you can find another one in the same area cheaper for much more standing.

Katy · 25 June 2018

★★★★★ 1/5

Google

Very terrible and disappointing service. Sarah was agent I had agreed to meet and spoke with on the phone. I found her attitude quite snobbish and unnecessarily rude. I had two text messages confirming my appointment. When I arrived at the property, I waited a few minutes before calling the agency. When I spoke to Sarah, she told me she had waited at the property 15 mins before the agreed time, but then she decided to leave. I travelled from the Midlands to view a selection of properties, and this unneeded error on a her part really wasn't required. She never once apologised, her tone of voice very much indicated she couldn't have cared less. The agency did NOT contact me to inform me the viewing was cancelled. They also do NOT follow the governments guidelines regarding the reasonable charges to a tenant. This is how they can afford not to care about missing the appointments.

Kk · 25 June 2018

★★★★★ 5/5

Google

We have just began renting with romans in camberley and they have been very helpful. Shevaughn was very kind and helpful to answer any questions that we have and made it an easy experience

Aziza · 16 May 2022

★★★★★ 5/5

Google

I used Romans of Camberley recently as I needed to sell my house. I have to say I was extremely impressed with their level of service and professionalism at every stage. Sean was brilliant at providing me with regular updates as the sale progressed and Ryan did an excellent job at negotiating the sale price I needed to make my next move possible. Really good service all round. I wouldn't hesitate to recommend them to others in future.

Chris · 29 July 2019

★★★★★ 5/5

Google

Letting for the first time I was looking for an agency that had a good record in this category. After meeting Oliver Hawkins he explained every step in the process with a very professional attitude that instilled confidence in me to sign up with Romans. Oliver and his team went out of their way to help answer any questions I had along with obtaining my first tenants. So far all is going well - thanks Oliver and team.

Alan · 29 July 2019

★★★★★ 5/5

Google

Absolutely fantastic service from Romans Camberley! Olly was so helpful and prompt with all our queries - it could not have been a smoother and stress free process Highly recommend this branch! Thanks for all your help guys

Natalie · 17 August 2021

★★★★★ 5/5

Google

My wife & I sold our house through Romans Camberley Branch. We found them to be understanding of our needs & they were prompt, efficient & professional in putting all paperwork in place to get our house onto the market. All viewings were well organised by the team at Romans Camberley Branch & they found us a buyer quicker than we expected within 4 weeks of going on the market. The whole team & process headed up by branch manager Sean was excellent & they are very motivated to do well & we would be happy to recommend them to others.

Ian · 25 June 2017

★★★★★ 5/5

Google

I was in a position where I had to downsize my house. I got in touch with Romans as they had successfully sold a house in my road. First contact with Sean Egan was very positive and he showed a lot of empathy towards my circumstances. I asked for one to one personalised service and built up a great relationship with Ryan Cooper and we worked very closely together. Ryan showed me round all the viewings I requested and nothing was too much trouble. Both Sean and Ryan kept me informed on a regular basis and were professional and helpful at all times. I would thoroughly recommend Romans of Camberley and will not hesitate to use them again. Thanks Sean and Ryan and the whole team at Romans for making a difficult process much easier.

Helen · 25 June 2017

★★★★★ 5/5

Google

Over the last 6 weeks I’ve been looking to secure a Rental property around Camberley area so registered with usual local Estate Agents’s - one being Romans - whilst they didn’t conclude an agreement for me but nevertheless I wanted to single out / compliment Courtney Chiles who was the most purposeful, organised, courteous in arranging viewings in comparison to her peers in the industry - Courtney’s passion for the job was evident & enlightening - long may it continue - well done 👏🏻

Anoop · 24 June 2022

★★★★★ 1/5

Google

Awful from the start, be VERY careful if you rent with these people, they will do anything and falsify check in reports ( mine was done when I wasn't even there ! ) and try claim money off you for things unnecessarily at the end. We were nothing but good tenants, always paid on time, the flat we had was in such a poor state with no appliances working, we were left with no washing machine for 2 weeks just before Christmas , we had to deal with all the maintenance people ourselves. AWFUL service, all they were interested in was setting up to steal money at the end of the tenancy which they hid behind their false check in report - BE WARNED! they are NEVER on the tenants side.

Twinkle · 24 June 2022