Trusted Agent profile · Camberley, Surrey

Romans Camberley reviews

4.5

★★★★★ Excellent

437 reviews across 2 platforms

122 London Road, Camberley, Surrey, GU15 3TJ

Part of Romans, see every office.

Romans's office in Camberley, Surrey, at 122 London Road, is rated 4.5 out of 5 across 437 reviews on two platforms, including 436 Google reviews rated 4.5.

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4.5 / 5

436

Reviews on Google

This office

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5.0 / 5

1

Reviews on View Agents

This office

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Reviews

Every review we hold for the Camberley office, from every platform, shown as written. First names only.

5/5

Google

My experience with Romans was amazing and so professional! Would like to thank them all for helping me find my new home and especially Charlotte Wild! Made me feel so comfortable and she helped me with everything I asked for so quickly, so thank you so much Charlotte! You were amazing would definitely recommend!PositiveResponsiveness, Quality, Professionalism, Value

Kate · 21 June 2021

Agent replied · 20 June 2024

Hi Kate Trimmer, Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Camberley. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team

5/5

Google

Shevaughn and Oliver from Romans Camberley were great helping me finding my current home for myself and two children. Honestly could not fault them. Shevaughn was so attentive as always answered my calls and emails. They were so great and and made the move seamless. Thank you both

Michela · 15 July 2022

Agent replied

Dear Michela, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Romans were very helpful (especially Charlotte) - I felt they were really trying to find something that suited me, rather than just let me do the legwork and wait to collect the commission. I took a flat from another agent in the end as it happened to work best for me, but I'll aim to use Romans if I move again.

Stripe999 · 29 July 2019

Agent replied

Hi there Many thanks for taking the time to review your experience with our Camberley branch. This is very much appreciated and we are glad Charlotte could provide you with a great service during your search. We will be sure to pass the comments on. Hopefully we can assist you in the future. Kind regards Romans

4/5

Google

We recently used Romans Camberley to rent our new property. We have been communicate and worked really close with Charlotte Wild which she looked after our needs and she helped us lots to find the property that will work better for us. Thank you Charlotte and thank you Romas CamberleyPositiveResponsiveness, Quality, Professionalism, Value

Stelios · 26 August 2021

Agent replied

Hello Stelios Mandalos Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team

1/5

Google

Been living with a bedroom window that won't open for 7 months at this point. This was a known issue from before we moved in, apparently they have a very warped definition of what it means to "keep in repair and proper working order," to quote their own contract. Absolutely avoid if at all possible, they don't care about you, only your money. Unless you're a landlord, in which case I can't recommend them enough.

Phelpysan · 20 February 2024

Agent replied · 21 March 2024

Dear Phelpysan, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

5/5

Google

My experience with Roman and Specifically Charlotte was a helpful and smooth experience as 1st time letter's once the move was complete she was more then happy to awnser and assist with any questions in a quick and professional manner, i would definitely recommend to a friend or anyone else. 5 Stars.PositiveResponsiveness, Professionalism

Sam · 21 June 2021

Agent replied · 20 June 2024

Dear Sam Graham, Thank you for the great review of our Romans Estate Agents Camberley team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team

5/5

Google

I'm renting through Romans, through Oliver. He was very helpful and clearly explained every stage of the process to me and got our property sorted really quickly! It was less than a month between me seeing the property on Zoopla and signing everything. Thanks Ollie :)PositiveProfessionalism

Katy · 21 June 2022

Agent replied · 20 June 2024

Dear Katy Feng, Thank you for the great review of our Romans Estate Agents Camberley team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team

5/5

Google

As a first time landlord I was a little daunted by the process, however the team at Romans made the whole process straightforward, easy to understand and stress free. In particular Sarah Hood was very helpful. Ninda, Jagdeep and Kim also kept great communication.

Stuart · 13 September 2022

Agent replied

Dear Stuart, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

big thanks to Shevaughn McBeath for a high quality service and professionalism with helping me get the property i wanted, such as assisting me with all the relative infomation needed to insure moving would be simple and first payment of rent through romans/leaders website was processed smoothly

Harry · 16 April 2022

Agent replied

Dear Harry, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Can not thank Ollie and Chloe enough for helping find our new house and sort out moving out of our old house in very short notice, made a stressful time a lot easier. Can not recommend Romans enough.

Martin · 5 March 2023

Agent replied · 24 June 2023

Dear Martin Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

We recently bought through Romans camberley and found the process so much better than we had anticipated a house sell & buy to be. Barnaby was great, from the viewing to completion and kept us informed every step of the way! Would definitely recommend!

Eleanor · 24 June 2022

Agent replied

Dear Eleanor Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

My agent was a young lady named Chloe. Very kind, knows her job, a wonderful voice, available when I needed it. Qualified staff.

Bogdan · 1 December 2025

Agent replied · 31 December 2025

Dear Bogdan Pavel We greatly appreciate your 5-star review and the time you took to share your experience with Chloe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

I've received excellent support from Kaitlyn Young regarding some accounting issues.

Marta · 13 March 2026

Agent replied · 13 April 2026

Dear Marta West We greatly appreciate your 5-star review and the time you took to share your experience with Kaityn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Thank you so much Romans Camberley branch . Chloe Cundy, was very helpful throughout the process. She was not only friendly but also professional, promptly answering emails and questions, which helped to speed up the process as I was urgently looking for a place. I would recommend her to my friends. My husband and I thank you very much for your help.

Corina · 26 July 2024

Agent replied · 25 August 2024

Dear Corina Osan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

First class communication from Samm in the camberley Romans office. Very professional and efficient during my search for an investment property ⭐️⭐️⭐️⭐️⭐️

M · 1 December 2025

Agent replied · 31 December 2025

Dear M Duffy We greatly appreciate your 5-star review and the time you took to share your experience with Samm. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Myself and My partner were forced by circumstance to seek accomodation very quickly after a deal with another estate agent spectacularly fell apart for multiple reasons. Sophie was the first person that I spoke to at she was able to first of all putting my nerves at ease - no small task considering how stressed and furious I was with estate agents in general - and then professionally and very efficiently go through the process of showing me the property by virtual viewing. Within 2 hours me and my partner had paid the holding fee and 36 hours late we were viewing the property in person. I would recommend this branch and this woman to anyone looking to rent - she is never more then a phone call or email away which is very very comforting to one who went a week between contacts or another company. Thanks Sophie!!!!PositiveResponsiveness, Professionalism, Value

Kevin · 26 August 2021

5/5

Google

Had brilliant service from Romans, Camberley. From the moment I arranged the viewing everyone was helpful and friendly. Shevaughn was brilliant getting us through the paperwork to rent our home and was always there if we had any questions. Definitely deserve 5 stars.

Rach · 16 May 2022

Agent replied

Dear Rach, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

It’s our first time renting with Romans and it has been a pleasant experience. Sarah has been very helpful throughout the process of finding a house and is always there if we have any questions. Very good service. Would highly recommend

Tasha · 15 July 2022

Agent replied

Dear Tasha, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Friendly, professional and responsive staff. Kept me updated all through the process which was very quick. The call backs and follow up is top notch …

Uchenna · 13 October 2025

Agent replied · 13 April 2026

Dear Uchenna Anyakora We greatly appreciate your 5-star review and the time you took to share your … More

5/5

Google

I would like to write a review for Wendy Bennett. Wendy is incredibly helpful, always responds quickly to my emails and provides really supportive and useful information. Her attention to detail and positive customer experience are one of the main reasons I stay with Romans.

Jason · 17 July 2021

Agent replied

Dear, Jason Tait, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

1/5

Google

Avoid at all costs. Absolutely shocking company. Buying with them took over a year and a half with poor communication and I had to escalate to an area manager (from another area) in the end because everyone was so terrible at communicating and getting their jobs done. With contacts frequently on annual leave at the same time!!!! I thought my dealings with them were finally over, but now I'm stuck in another appalling handling with their lettings side after there was damage to my property with liability falling with one of their rented properties. Absolute radio silence for over a month and no resolution in sight yet - absolutely disgusting customer service.

C · 9 March 2023

Agent replied

Dear C, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

5/5

Google

I have dealt with Wendy at the Romans Camberley branch for three years now, she has always been very quick to respond and deal with any issues at the property. A real joy to deal with. I Highly recommend Romans.

Ian · 16 April 2022

Agent replied

Dear Ian Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Izzy has helped me so much from the very start, she’s very knowledgeable in everything we spoke about and knew instantly exactly what I was looking for. She really sets an example for Romans. Thank you so much.

Teresa · 13 March 2026

5/5

Google

Courtney and the team has been of real help in getting the tenancy sorted. Hasn’t been easy but she was really helpful, hats off to what she helped us achieve. Cheers to that, the Stan’s.

Andrei · 13 October 2022

Agent replied

Thankyou for leaving a review for Courtney. She works exceptionally hard to ensure that everybody has a positive moving experience! We hope you're settling in well to you new home :) Sarah Hood, Assistant Lettings Manager

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