Trusted Agent profile · Camberley
★★★★★
205 reviews across 2 platforms
33 Park Street, Camberley, GU15 3PQ
Gascoigne Pees's office in Camberley, at 33 Park Street, is rated 3.8 out of 5 across 205 reviews on two platforms, including 118 Google reviews rated 4.5.
Every review we hold for the Camberley office, from every platform, shown as written. First names only.
1/5
TrustpilotLiars with no sense of accountability
These estate agents downright lied to us before moving in about what came with the flat and throughout continued to lie about the interactions we had. Their complaints process is as useless as they are and I'm convinced is completely biased towards the estate agents.
1/5
TrustpilotI strongly recommend staying away from…
I strongly recommend staying away from this agency and group.
1/5
TrustpilotWorst organised letting company
Worst organised letting company. I have several properties that I use letting agents to manage. By far, Gascoigne-Pees are the worst. They charge for everything despite me paying for full managed property they make additional charges for anything they do. They consistently fail to do anything that they say they will do. Their different departments don't communicate with each other. They give letting/estate agents a bad name.
5/5
GoogleWe throughly recommend Carson’s Camberley, the team lead by Martin Jakins were proactive and professional,avoiding complications where ever possible , keeping us updated every step of the way. Carson’s treated us as valued clients.
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleI fully endorse my 5* review of Samantha Pryce at Carson's, Camberley following a very quick and professional completion recently of my rental property. The whole process from first enquiry to moving-in was less than 14 days and I was well informed and dealt with extremely efficiently. We are warned to expect stress as part of moving property but certainly this part has been a pleasure.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotThank you
I just wanted to say thank you for a great experience. I saw how hard you worked on supporting me to move into my new home. I admire how dedicated you are to the work you do.
1/5
GoogleWe were evicted from our home thanks to the failure of communication from Gascoigne-Pees with our landlord. Fifteen years of renting, this is the worst estate agent I came across with. Rather than keeping people in their homes, they get you evicted because they don't do their jobs properly. Avoid.
Please do contact us via review@countrywide.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotSale of house
Excellent estate agents. Instructed Gascoigne Pees (Worcester Park branch) on both a house purchase and house sale. The team went over and beyond throughout the whole process. They were adaptable re pricing given changes in housing market and also suggested local firms of solicitors to use. Great team, professional and personable. Would use them again and again.
1/5
TrustpilotDeposit
Deposit: I rented an apartment for over 1.5 years (small studio flat), I got it dirty, including the tools left in it, the walls were unpainted, full of dust and paint smeared on door frames, doors, etc. I gave away the apartment, which was very clean and practically ready for rent. For this, my deposit was charged with enormous amounts that are far from reality. The cost of painting was £600, cleaning £180 etc. for a studio flat which was beautifully cleaned. Even on the report they could not distinguish the pink cube in the water in the toilet that cleans from the scale in the water from the scale in the water. I consider it extortion and fraud. Unprofessional team and lack of trust in this company including the deposit management company.
1/5
TrustpilotPoor communication and knowledge of their portfolio
This company are very disappointing to deal with. They are extremely difficult to get hold of and when you do finally get a response that response is brief and lacks the professional knowledge you would hope for when spending large amounts of money through them.
5/5
GoogleI really liked it, they helped me and met our expectations
Thank you for sharing your positive experience with us! We are thrilled to have met your expectations and assisted you. We appreciate your support and look forward to serving you again in the future. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleMartin and the team are excellent. In these very difficult times they kept us informed throughout the process and could not have been more friendly and helpful
Many thanks for your fantastic 5* review! Best wishes Lucy, Customer Relations.
5/5
GoogleThank you to Serena and the whole team for a very professional and positive approach to the sale of my apartment - nothing to fault with the service at all.
Thank you Ray for the excellent 5* review. Kind regards, Lucy
5/5
GoogleAs a landlord, I have had many occasions where I have had to call on Samantha for help. What seemed to me to be insurmountable problems were promptly and efficiently sorted out. I cannot praise her professionalism enough. She is most certainly an asset to the company, and I would not hesitate to recommend her to other landlords.
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleA professional, helpful company and service with a smile. Never hesitated to help. Smooth, flexible, reliable. Mike and Louise were especially great, they were both approachable and truly understood our situation. A testament to the Camberley Branch, so thank you both once again. And what a lovely property you were offering too - we are over the moon and couldn't be happier. Just in time for Christmas!
5/5
GoogleDealt with Martin Jakins at the Camberley Branch to purchase a property. Excellent service, and professional throughout. Thank you
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotI don’t even know which branch I’m with…
I don’t even know which branch I’m with but they’ve charged me £50 for the privilege of changing the date I pay my rent as there has been a company take over at work and will now receive my pay on a different date!
1/5
TrustpilotUnprofessional and pushy
Extremely unprofessional estate agency - south west London area. I literally felt harassed on the telephone to provide my email and phone number when I was only enquiring about a property, not even trying to view it. It was a man on the other end and he made me feel very uneasy. I will not be looking at properties with them ever since they would have my home address too. It's an appalling industry.
1/5
Trustpilotappalling and disgusting treatment for our property
We have a listing with this company who has been professional and friendly up to the point of customer visits to our property.We have a carpeted flat and both the agent and the customer did not remove their shoes when showing the flat. What makes me furious was that on the day of the visit it was raining and muddy and yet there was NO consideration shown in removing shoes to access the property.We complained to the branch manager Michael White who apologised and I've just had a 2nd visit from another customer and again NO SHOES removed on access and guess what's going on outside right now.Storm Ciaran.So if my property was going to receive 20 visits, what condition are my carpets going to be in after?Absolutely disgusting and appalling service, it is common courtesy to be considerate of another family's home and yet none was shown and not only that, after having already complained once already you neglect to follow up on it.Undecided yet what to do as I was unable to reach the branch manager.
1/5
TrustpilotWarning - avoid this company at all costs
Warning! Fraud! Avoid buying uniforms from this company - at all costs. The company would not refund me - for a product that they never confirmed was ordered, but for which I was charged (I tried to check out, and apparently it worked, although no confirmation was issued). I had to follow up three times asking for a refund, as they did not send the items. Only after I threatened to file a complaint did they take action.The customer service agent, Sarah, made up many stories - about the order being confirmed, about refunding me in 7-10 days, etc. She never apologized. Instead, she responded with excuse after excuse. I'm confident they will make up some stories in response to my complaint. ;) Can't wait to see what she says next! Another excuse!
5/5
GoogleMany thanks to Hannah Kirby for finding suitable properties culminating in a quick and smooth tenancy enabling me to move from a wrecked, flooded property!
Thank you Dan for sharing with us your 5* review of the service and support you received from our local Carson & Co team. Best wishes, Scott
1/5
TrustpilotKingston Branch
Disappointing. Tried contacting the agents a number of times (on different days) about viewing a particular property, as a keen buyer. No call back or reply to emails. Very poor service and a waste of time for people that genuinely just want to find somewhere to live.
5/5
GoogleReally pleased with the Camberley Team, made the experience easy. Outstanding sales team and the progression side was very effective. Money well spent when moving home. Would not use any one else now!! Sy
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleThank you to Hannah Kirby for all her help finding the right property for us, I would throughly recommend Carsons & Co.
Hi Jessica, thank you for the 5* review and recommendation. Kind regards, Lucy
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Gascoigne Pees's Camberley office has 205 reviews across two platforms: 118 on Google, 87 on Trustpilot (across the whole business).
Gascoigne Pees Camberley is rated 3.8 out of 5 across all 205 reviews, and 4.5 out of 5 on Google from 118 reviews.
Gascoigne Pees Camberley, 33 Park Street, Camberley, GU15 3PQ.
