Trusted Agent profile · Camberley
★★★★★
205 reviews across 2 platforms
33 Park Street, Camberley, GU15 3PQ
Gascoigne Pees's office in Camberley, at 33 Park Street, is rated 3.8 out of 5 across 205 reviews on two platforms, including 118 Google reviews rated 4.5.
Every review we hold for the Camberley office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent Service
The agency was very helpful, they have provided us with all the information we needed. The agents we were dealing with got back to us very quickly with any queries we had (Jemma & Ben). The whole process of moving in has been very smooth and easy, could not have asked for anything more.
5/5
GoogleI have been extremely impressed by the staff at Carsons & Co. They manage a property for me and have worked around the clock to ensure it was ready for the incoming tenants. Travis in particular went the extra mile to sort things out and was always at the end of a phone when needed.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotThis letting agent is shocking
This letting agent is shocking. Signed a 12 month contract but had to leave early. Our cars were targeted and my boyfriends had to be written off. Had issues with the flat, which were never sorted, despite me chasing numerous times. Now landlord is trying to charge me £975 for leaving early, when we almost had no choice but to leave. My car was being targeted very frequently. Spoke to a Lady on the phone from G and P and she was so rude. Made me feel like I was the problem.
5/5
GoogleA professional, helpful, friendly service provided by Carson's. Tim and his team did a brilliant job selling our house and we couldn't recommend them enough. Even though our sell was not as straightforward as some, the understanding and help provided by Carson's was just brilliant. Big thank you for all your help!
1/5
TrustpilotExperience as a Landlord. AVOID!
Experience as a landlord. Not sure what has happened over the years at the Basingstoke office, it used to be okay. I used to let 4 properties with them, but have withdrawn all properties from last month as the service is awful. The staff seem to have a degree in extremely poor customer service, with the lack of communication being their speciality. Taking the one review here that relates to GP property sales aside, every review here is 1 star. Why does this not ring alarm bells with senior management? To top it all, I now have a tenant having trouble getting their deposit back (from 3rd party company appointed by GP), and GP are being less than helpful getting it returned.
1/5
TrustpilotTerrible experiance
Terrible experiance Saw property pre launchPut full asking offer in at the time then told its going online for a while No EPC given said they would forward once it was in they didnt!No follow up calls thereafter10 days later Phoned in to see how things doing & if they had the EPc! agent dealing with me was off for the day said he will call me in the morning.Didnt get a call till late next day afternoon saying sold to the other intrested party. (I only learnt there was one other by making my call)No pre call to see if l was Prepared to up my offer. Feel having put full asking offer forward l had a valid intrest to be informed of its progress before putting forward their offers to seller.Shocking customer care The agent who showed me round lovely fella
1/5
GoogleThanks for making us homeless. Horrible agency! We have been evicted with no reason, and then they tried to apologise and get us back!??? What????
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotUnprofessional and dishonest.
We called their office about a property advertised online. The woman who answered said the property was no longer available. This property has been advertised by them at least for a few weeks while at the same time actually not on the market any more. When we asked why still advertised the woman hunged up the call.
1/5
TrustpilotI will keep this short
5/5
GoogleGreat experience with helping me move. Fast responses and great help from Megan.
Thank you for your 5* review George. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat experience with helping me move. Fast responses and great help from Megan.
Thank you for your 5* review George. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDisgusting flat, substantial costs due to failings and misrepresentation
On our move in day it was discovered that the property was not as advertised. It has been a nightmare since and we have incurred heavy losses as a direct result.Broken boilerBroken cookerBroken dishwasherNo fire alarmsNo valid gas safety checkNo heating or hot waterNo cleaning undertakenBlack mould throughoutBrown speckled mould throughoutSigns off water ingress in numerous areasDamp walls in areasSmell of mould and damp causing coughUnusable showers x2Broken front door lockNo postbox keyNo evidence of parking spot listed on tenancy agreementNo attempt has been made to repay the costs we suffered, nor has anyone apologised for ruining the lives of two disabled tenants. Absolutely appalling.
5/5
TrustpilotIncredibly happy with their work so far!
Have an incredibly positive experience with the Gascoigne Pees agents and I've finally found a property management company that's actually making an effort and favours both landlords and tenants.Upon entering, the flat wasn't in a good condition and needed cleaning and a few repairs; however they've been extremely cooperative and have arranged everything to be done, replying to my emails and sending me updates right away.Couldn't recommend them enough.
1/5
Trustpilotpushy, bordering on harassment
They are extremely pushy and have been making repeated phone calls trying to get our business despite repeated requests for them to leave us alone. If they can be this unpleasant and unprofessional when they’re trying to entice you in, what will they be like once you’re hooked in? Don’t do it!
5/5
TrustpilotVery helpful with advice
After purchasing our property with the help of GP Basingstoke in 2014, which went very smoothly, I recently had a couple of issues so asked Nic Austen in the branch for help. He spent a good 30 minutes on the phone with me and then suggested I drop in the office so we could compare notes. He was really helpful and generous with his time, and spread some light on my situation.
1/5
TrustpilotI found a house to rent through…
I found a house to rent through Gascoigne and pees in Basingstoke. Never rented before, signed the tenancy, set up all the bills, gave notice on storage unit, booked Van etc, I got a phone call a week before saying the current tenants are refusing to leave. Whilst I get this is not the lettings agents fault and I was pretty understanding it was the aftercare, was told I would need to find somewhere else, when I asked if they had anymore properties I was told no, then I went on to explain I had sent another enquiry about a house that they were advertising over the weekend, I was told what do you want me to do about it as it’s not ready until mid November, as they didn’t even bother to ask if I had anywhere to go that was totally irrelevant. I asked them about all the expense I had laid out, buying things for the house, removal van etc, my storage unit doubling but all I got was nothing we can do. I felt very let down and felt there was no support at all. If I broke the tenancy then everything would have been thrown at me.
1/5
TrustpilotExtremely disappointed
I am extremely disappointed with this agency’s lack of transparency and professionalism.
5/5
GoogleExcellent service ,very helpful, thank you Lucy Woroniak
Thank you Colin for the great 5* review. Kind regards, Lucy.
5/5
TrustpilotWe had a fantastic service give have had a wonderful experience with…
We have had a wonderful experience with the ladies from the Esher office of Gasgoinge pees estate agents.They couldn't do enough for us In helping us to move forward in finding out next home. They were a great bunch of ladies who were great at their jobs , giving us help all the way through would highly recommend them in your next move ..Mrs Mrs stone.
1/5
TrustpilotNo apologies over mishandling to manage property
We used Gascoigne Pees to let our property. They insisted newly arriving immigrants whom we had great doubt as tenants but they ensured they would fit.It was totally wrong. They lacked common sense on how to maintain the house whilst Gascoigne Pees did nothing to assist as a property management firm.Numerous lost in translation moments and mismanagement led the tenants to break the agreement 3 months earlier than original and caused financial loss to us.They never acknowledged their wrong doing or provided proper apologies. We will never ever use or recommend Gascoigne Pees.
5/5
TrustpilotHad the best experience
Had the best experience with the lettings team. Ben showed us around the property originally and answered any question we could have. He always kept us updated on every step of the application process for our property. Overall a really great experience, easy, fast and would recommend them to a friend when looking for their next property.
5/5
GoogleHannah was positive and helpful.
Thank you Beck for your 5* review!
5/5
TrustpilotA Professional Service
My rental move was made easy, I had someone always available for questions and I found the process simple, professional and approachable.
5/5
GoogleHaving spoken to many agents, the Lettings team have by far been the most helpful. Looking for properties is a very stressful process and to have people who care and take an actual interest in your needs is a breath of fresh air. Thank you!
Thank you for your wonderful 5* review and kind comments! Kind regards, Scott @ Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Gascoigne Pees's Camberley office has 205 reviews across two platforms: 118 on Google, 87 on Trustpilot (across the whole business).
Gascoigne Pees Camberley is rated 3.8 out of 5 across all 205 reviews, and 4.5 out of 5 on Google from 118 reviews.
Gascoigne Pees Camberley, 33 Park Street, Camberley, GU15 3PQ.
