Gascoigne Pees reviews

★★★★★ 5/5

Google

Alena and her lettings negotiator Freya were exceptional from start to finish. Their professionalism, warmth, and integrity set them apart from any estate agents I have dealt with. They handled every stage of the process smoothly, kept every promise, and anticipated my needs before I even asked. Negotiations were handled with skill and clarity, making the entire experience stress-free and efficient. In a market where true customer care is rare, they set the standard and prove that renting a home can be both seamless and genuinely pleasant.

Ken · 19 August 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Melanie Williams from Gascoigne-Pees during a complex property transaction, and I cannot recommend her highly enough. From the start, Melanie demonstrated a level of empathy and professionalism that truly stood out. We faced several challenges, including dealing with a difficult solicitor and a tight timeline due to a stamp duty deadline. On top of that, my vendor’s partner was dealing with a serious health condition, which made the situation even more sensitive. Despite these challenges, Melanie handled everything with incredible care and understanding. She took the time to listen to our concerns, trusted the information we provided, and worked tirelessly to ensure that the transaction moved forward as smoothly as possible. Her empathy and dedication not only helped us get through a very stressful time but also ensured that everyone involved felt respected and valued. Thanks to Melanie’s efforts, we successfully completed the transaction, and my clients are now happily settled in their new home. If you’re looking for someone who truly cares about their clients and goes the extra mile, Melanie Williams is the person you want on your side.

Ashleigh · 11 June 2025

★★★★★ 5/5

Google

The best service with an estate agent I have ever encountered from Debbie Godfrey at Gascoigne-Pees. We never felt like we were being sold to and we trusted her entirely throughout the process of our purchase as she gave sound, genuine advice. It turned out to be quite a complicated process and Debbie went above and beyond to support us through the entire process to make sure the purchase progressed through to completion. We can’t thank her enough. Thanks Debbie! I would not hesitate to recommend G-P’s!

Louise · 16 April 2025

★★★★★ 1/5

Google

SHOCKING SERVICE from Freya at Camberley branch. I understand that the demand for rentals outweighs the rental availability but that does not warrant poor service and being completely dismissive. Arrived on time, agent nowhere to be found then calls from a no caller identity to say locks changed and cant go ahead with viewing, doesn't bother to engage or even wait to meet me as a client despite me being there already and leaves me in the closed parking lot not even knowing how to exit. Does not phone me back about any progress despite me being so keen on the rental. Then get a voicemail introducing herself and saying there is this rental available, when I call back, puts phone down in my ear. Then day later re-arranges a viewing for Yesterday, Monday 3rd March in the afternoon which I confirmed to attend. However happened to see on the website in the morning that the let had been agreed and I am still waiting for a phone call to say that it was no longer available. Freya was quite happy for me to drive all the way to the viewing yesterday and obviously had no intention of being there as it had already been let. Absolutely shocking experience from this agency for a first time renter and will avoid at all costs if this is how they treat clients.

Ashleigh · 26 March 2025

★★★★★ 5/5

Google

I walked into Gascoigne-Pees (Camberley) and was welcomed with a smile and upcoming opportunities that were not yet available online. I was kept informed and updated through the process by Freya, who kindly showed me around the property the 2nd time as I requested to take measurements. Freya is very approachable and attentive, she was able to answer all my questions with great knowledge, genuine opinion and could proactively find solutions. Thank you!

Alex · 11 June 2025

★★★★★ 5/5

Google

We would like to thank Melanie at Camberley Gascoigne & Pees for all of her help. Although we used Purple Bricks to sell our house, we brought our new property through Gascoigne Pees. We had a huge lack communication from Purple Bricks but Melanie at Gascoigne Pees kept us up to date, helped get us to exchange & was the person who actually informed us our buyers chain was longer than we were originally informed of. Purple Bricks could take a leaf out of Melanie's book for customer service, chasing & looking after clients. Many thanks Melanie!

Denise · 12 March 2025

★★★★★ 5/5

Google

I had the pleasure of working with Megan Peters at Gascoign Estate Agent, and I can't speak highly enough of her assistance in helping me find accommodation. From our first interaction, Megan was warm, professional and I found a fantastic place that I absolutely love. If you're looking for an estate agent who genuinely cares about her clients, I highly recommend reaching out to Megan Peters at Gascoign. Thank you, Megan, for your outstanding service!

Tariro · 16 April 2025

★★★★★ 5/5

Google

Recently had the pleasure of working with Gascoigne-Pees to arrange our property tenancy, and I am beyond impressed with their professionalism and efficiency. From the initial communication advising that the current tenant was vacating the property through to the finalization of the new tenancy agreement, the team (in particular Richard H) was incredibly responsive, professional, knowledgeable, coordinated, and organized. The entire process, from updates on current/potential viewings, and arrangement of contractors to address repairs in readiness for the new tenant through to the finalization of the lease, the entire process was seamless. It was evident that Gascoigne-Pees/Richard H genuinely cared about both their tenants and property owners, ensuring that everything was handled smoothly and efficiently. Having used Gascoigne-Pees to manage our property for many, many years I would have no hesitation in highly recommending their services.

T · 26 January 2025

★★★★★ 5/5

Google

I had a unique experience using GP, as their requirements (though many), seemed reasonable and more in the interests of their client, than mine really. And that’s quite understandable, considering it’s about a whole new premises. From speaking with Paige (& Joe) on day one, till getting the keys from Haj (her boss) at the end, I’d say the process was seamless. A lot to read and sign but it all ended successfully in the end. And for this, I’m rating them well. Let’s hope the relationship blossoms to even better heights as we aim to buy our new house soon.

Ade · 16 March 2026

★★★★★ 5/5

Trustpilot

Callum and the Letting team at Sutton Gascoigne Pees

Callum and the team at Sutton have been very supportive and helpful with our lets. We have been working with Gascoigne Pees for a number of years and we continue to have them look after our interests.

Anonymous · 22 September 2026

★★★★★ 5/5

Google

Debbie went above and beyond to help resolve some tricky issues with my house purchase and always kept me updated and informed :) Thank you!

Ellie · 2 April 2026

★★★★★ 5/5

Google

I have a great experience with them. Team is so professional, they know how to deal with the customers, keep the commitments well and responsibly response the queries. Me and my wife are thankful to have a nice property on rent in short time with the help of them. We specifically say thanks to Megan for making this deal possible.

Ibtihaj · 16 April 2025

★★★★★ 5/5

Google

Mel went above and beyond! Honestly, I couldn’t fault her. We had the worst lawyers ever, and she was constantly going back and forth, being incredibly proactive and helpful every step of the way. I highly recommend Mel and her team to anyone looking to sell their property.

Camille · 4 August 2025

★★★★★ 5/5

Google

Having lost my Dad, I had to sell his house but I have never sold or bought a property before,so had no clue what it involved. Having had meetings with a few agents, I chose G.P as Debbie was amazing. She was friendly, knowledgeable & extremely understanding of my situation. We accepted an offer within 2 weeks. Then I was introduced to Melanie who deals with the sale. Melanie is also amazing, kept me in the loop & explained everything. Nothing was too much trouble, no matter how small my query or concern, & at times she kept me going & cheered me up when i was struggling emotionally. Both ladies have been amazing & I can't thank them enough for everything. The whole process has been made so easy, despite problems with solicitors on both sides. Highly recommend G.P to anyone

NADINE · 16 April 2024

★★★★★ 5/5

Google

I would like to specifically thank Samantha for being amazing at her job, she really sold us the property we’ve just moved into, she’s not only found us an amazing place she made sure to help us guarantee the place. My parents first language isn’t English meaning that it can be a bit harder to understand although she didn’t let that interfere the process and allowed us an easy getting everything sorted. I’d like to also mention Travis who was also great and welcoming every time we come to the shop and specially for welcoming us with a big smile, polite manners and great attitude when handing the keys over.

ICY · 16 April 2024

★★★★★ 5/5

Google

100% Recommend Debbie Godfrey at Gascoigne Peas Camberley. Debbie successfully sold my house at full asking price. Debbie is brilliant salesperson, kind, and exceptionally knowledgeable. And my big thanks to Mel in senior admin at G&PS. Sadly my wsste of time buyers did not complete.

Ginny · 10 August 2025

★★★★★ 1/5

Google

I find it almost laughable how this letting agency behaves. When you’re signing a contract, they bend over backwards to act friendly and helpful, but the second you’re moving out, the entire façade collapses. Their true colors show, and suddenly you’re dealing with rudeness, attitude, and a complete lack of basic professionalism. My experience with this agency at the end of my tenancy was extremely negative, and one staff member in particular, Freya, made the situation even worse. In my opinion, she spoke to me with absolutely no respect and seemed to think that talking to tenants in a dismissive, condescending manner was acceptable. From my interaction with her, it’s clear she has a lot to learn about how to communicate professionally. Some of the comments she made were completely unnecessary, and honestly, she would benefit from learning when it’s better to keep certain remarks to herself rather than speaking to people the way she did. This kind of attitude is unacceptable in any customer-facing role, and I strongly believe she needs proper customer service training. My overall impression is that she is not equipped to speak with tenants in a respectful or professional way, and that absolutely needs to be addressed. No member of staff has the right to speak to me the way she did. Because of this, I will be taking this complaint further through the appropriate channels, and I will be sharing my experience publicly so other tenants are aware of how they may be treated. This kind of behaviour is unacceptable, and I refuse to let it go unaddressed.

Desiree · 21 November 2025

★★★★★ 5/5

Google

Thank you to all the staff at Gascoigne pees Camberley. Especially Debbie, who has been incredibly patient with us and looked after us every step of the way. The whole process was handled very professionally with a large dose of friendliness. I highly recommend using them for your sale.

Sara · 16 April 2025

★★★★★ 5/5

Trustpilot

Every effort to make it happen, well done Ben

Buying a house in West Byfleet. Ben is on spot. Very helpful. It was very easy to deal with him. Thank you for all you hard work. Best regards.

Mariusz · 23 July 2026

★★★★★ 5/5

Trustpilot

Thank you Melanie Williams

We would like to thank Melanie Williams of Camberley Gascoigne Pees for all of her help. Although we used Purple Bricks to sell our house, we brought our new property through Gascoigne Pees. We had a huge lack of communication from Purple Bricks but Melanie at Gascoigne Pees kept us up to date, helped get us to exchange & was the person who actually informed us our chain was longer than originally informed. Purple Bricks could take a leaf out of Melanie's book for customer service, chasing & looking after clients. Many thanks Melanie!

Mr · 19 February 2025

★★★★★ 5/5

Google

I would recommend Gascoigne-Pees time and again to anyone. Melanie and Debbie especially were a joy to work with in buying our new home; they are the consummate professionals and have to be some of the best in this business. Melanie (Sales Progressor) followed up regularly with relevant parties when the purchase hit a snag due to unforeseen circumstances and promptly updated us. Thank you Mel for being instrumental in the process and helping us to successfully complete - all within a reasonable time frame. This company has the interests of all parties - not just vendor's but buyers also - at heart. We are really pleased with the service that we were given. Thank you Melanie and team, really appreciate your impeccable service :) Candice & Dami

Dammy · 16 April 2023

★★★★★ 5/5

Google

Freya and Alena, are so helpful, I was looking for flat I have spoken and contacted few agent and non seems to be able to help. When I contact Gascoigne Pee Letting Freya email me to wait for Alena and quickly Alena text me and askme to proceed with payment Freya send me all the paper work. I love this company and Freya and Alena are Angels. Thank you so much for the help. If anyone looking for accommodation pleasecontact them ASAP N G

N · 11 July 2025

★★★★★ 5/5

Google

We were really pleased with our experience with the Camberley Team, especially Samantha Pryce. From the moment we enquired about the house to the move in day, she has made the process simple and stress-free. Any issues we’ve had she has always been willing to help us and they’ve been sorted very efficiently. Would definitely recommend Gascoigne Pees! Thank you Samantha!

Katherine · 16 April 2024

★★★★★ 5/5

Google

Freya was excellent and made the whole process seamless and stress free, highly recommend.

Adam · 28 November 2025