Gascoigne Pees Camberley reviews

★★★★★ 5/5

Trustpilot

Six-star service from Farnham office lettings

I cannot thank Emily (head of lettings, Farnham office) enough for finding me new tenants after poor experience with previous agent (a completely different company.) She achieved a 35% increase in gross rent for me, too! I noted more proactivity in 3 weeks from GPees than in 3 years from their predecessors. I was kept fully informed before and after every viewing, and despite most viewings taking place in appalling wet weather there was never a sign of recent footfall across the brand new carpet. If I could give them six stars, I would!

Pippa · 6 November 2023

★★★★★ 5/5

Google

I had a great experience dealing with Samantha Pryce from Carson’s & Co. She was such a pleasure to deal with, professional, polite and always happy to answer any questions and replied promptly. The communication from start to finish was fantastic, always keeping me updated. Thank you Samantha for making the process so straight forward.

Karen · 16 April 2023

★★★★★ 5/5

Trustpilot

Jemma Sexton is cheerful and very…

Jemma Sexton is cheerful, very good and very helpful when we were going through the documentation. She is also very quick when we have queries.

Wong · 11 December 2025

★★★★★ 5/5

Google

Great expierience with both the letting team and the sales team ! Excellent and proactive customer service . Good professional advice and speedy resolutions to matters.

Mike · 26 March 2026

★★★★★ 5/5

Trustpilot

Amazing experience from start to finish

Amazing experience from start to finish! The property was online within a couple of days of Zoe's initial visit, viewings were booked quickly but with consideration of our schedule - with Kim helping us at all stages of the sale too. Janene was also extremely helpful in chasing all parts of our chain to ensure we completed as fast as possible, keeping everyone up to date with the process. Ed was also really helpful and guided us through all of the paperwork, answering any questions we had with as much detail as possible to help us make the right decision for us. All in all we would definitely recommend the team at Chessington - we can't thank them enough for all of their hard work and perseverance!

Rhiannon · 16 July 2023

★★★★★ 5/5

Trustpilot

Great Service

Great Service From the day we contacted them for the rental viewing and till we confirmed the property, the lettings team was always there to help us with all the queries / multiple viewings. Loved the way we were welcome to the property when we moved in. Special mention to Ben and Jemma from Esher office.

AD · 21 October 2024

★★★★★ 5/5

Google

Freya and Alena have been incredibly professional,kind and genuine human throughout the entire process. They were always friendly, made everything easier for me when renting,and maintained excellent communication at all times.i totally recommend this agency and their wonderful team

Maria · 12 November 2025

★★★★★ 5/5

Trustpilot

Saffron and Dylan at the Maidenhead…

Saffron and Dylan at the Maidenhead branch have absolutely brilliant they have been very professional and extremely helpful they are a credit to the company, couldn’t ask for better service from them.

MELANIE · 8 September 2026

★★★★★ 5/5

Trustpilot

Unbelievable

Unbelievable, I mean unbelievable, customer service.Spencer De Jonge went above and beyond to help answer my questions, and guide me on some areas of real estate in the Camberley area. I’d actually asked a number of estate agents the same questions, and none of them were prepared to answer them or really help in any particular way. Spencer, straight as an arrow - answered them all. Top notch

Johnson · 31 January 2024

★★★★★ 5/5

Trustpilot

Excellent Sales Team

Right from the start we felt comfortable, the team were really friendly and knowledgeable. Jim Gordon in particular was very helpful and great to talk to, we couldn't have done it without him. The photographer took stunning photos which really showed off the features of the house. We decided to go with an open day, which was fully booked within 24 hours of advertising.Of those who veiwed the house, more than half put in offers. The team did an excellent job of keeping us informed and guiding us through the process.The house was SSTC within a week.We had issues with the solicitors, Jim went above and beyond to help keep momentum to see us through to completion.The fees were reasonable and competitive, especially given the level of service we recieved.Overall, the Gascoigne-Pees Sales Team really do believe that fostering good relationships with their clients is the key to success, making the time and effort to put them first, keep them at ease during one of the most stressful processes, and always giving the best advice.

CG · 2 February 2023

★★★★★ 1/5

Google

Letting side of the business abysmal! No communication, do not answer phone or return calls when leaving voice messages and messages with staff. Arrange appointments and let the flat out you're viewing and fail to inform you, found out by chance that the flat had been let 1hour prior to viewing by chance looking at the property on line. Very disappointing and unprofessional!

Louise · 27 December 2024

★★★★★ 1/5

Trustpilot

I don’t even know which branch I’m with…

I don’t even know which branch I’m with but they’ve charged me £50 for the privilege of changing the date I pay my rent as there has been a company take over at work and will now receive my pay on a different date! Oh, they did try to charge £60 until I mentioned the Tenants Fees act of 2019 which states that it is illegal to charge more than £50 to make a date change! Their excuse was they miscalculated the tax!!!! Ffs! I actually can’t even be bothered to try and explain how else they’ve been awful and stupidly hard to get a hold of. Avoid!!!!!

Amy · 26 June 2025

★★★★★ 1/5

Trustpilot

I strongly recommend staying away from…

I strongly recommend staying away from this agency and group. I cant write enough on how awful their treatments towards some people. If youre not worth their time they will treat you like dirt.

N · 24 July 2026

★★★★★ 5/5

Google

I would highly recommend Carson & Co Camberley. We have bought our home seamlessly with Serena offering friendly and professional service throughout. I was kept updated from start to finish, with communication being quick and efficient. This team go above and beyond to understand your requirements and turn you into a satisfied client.

Diane · 16 April 2022

★★★★★ 5/5

Google

I’d like to thank Travis Ashley and his team for providing me with an excellent service, and finding me a property to let in such short notice. He handled my case professionally and the service provided was excellent. I’d highly recommend using Carson and Co as an estate agent for anyone I know.

Rupesh · 16 April 2022

★★★★★ 5/5

Google

Gascoigne Pee made it faster and quicker to get a good accommodation. Thanks to Megan for proving the company is capable and reliable . I recommend Gascoigne Pee

OLUWASEUN · 16 April 2024

★★★★★ 5/5

Google

We just sold our house with Carsons and they were polite, helpful and not at all pushy. We were 300 miles from the property we were selling and they went out if the way to keep us informed at every stage. Everything was handled quickly and easily. Everyone in the office was just so lovely to speak to! Would highly recommend.

Alex · 14 June 2020

★★★★★ 5/5

Google

A great service from start to finish from Debbie and the Team in Camberley. Excellent initial contact, Valuation, Marketing and Viewings. Great communication throughout. A particular mention to Josh Jones who is a fantastic Sales Negotiator. He is why we chose GP when initially viewing a house, and is a credit to the industry. He goes above and beyond in building his own knowledge of the property for sale. Would highly recommend the Camberley Team…

Doug · 16 April 2024

★★★★★ 1/5

Trustpilot

I vacated a property earlier this year…

I vacated a property earlier this year (28th march 2025)and mistakenly left a standing order active. As a result, a payment of £1300 was taken from my account on 31st March 2025 After I vacated the property, I  contacted    the landlord immediately  and he ask me to contact the letting Agent (Gascoigne pees) for the issue as he doesn’t  deal with the money  side of things and he contacted the letting agent immediately, and they assured me they will  refund would be processed within 1, 2 weeks.  However, it almost 2month now , and I have not received the refund, nor have I been provided with any valid reason for the delay despite repeated follow-ups.Anytime I reach out  on call or message to the landlord he doesn’t pick up or return my calls even the letting Agent give excuses …

JENNY · 21 May 2025

★★★★★ 5/5

Trustpilot

Excellent service from Grace Parsons - Farnham

Grace Parsons was fantastic to work with, professional, friendly, and highly efficient. She made the lettings process smooth and stress-free, always available to answer questions and provide helpful advice. Her dedication and customer service are outstanding. Highly recommend!

Catalin · 14 March 2025

★★★★★ 1/5

Trustpilot

Poor Experience As a Renter

I recently rented a flat in Basingstoke, through the Farnham office (I know it doesn't make sense?). It was an old building converted into 4 new flats. When I was handed over the keys on 30th June I was actually looking forward to moving in.However the flat was dirty as were the windows inside and out. The lights did not work in all of the flat apart from the hall. Most of the sash windows could not be opened. To be fair these initial issues were fixed within 3 days the flat should never have been handed over in this state.There was two large bins at the property filled with building waste and garden waste. No proper provision was made for proper bins that tenants can use and that can be emptied weekly.I tried to register for Gas and Electricity supply to the property without success, as the Gas meters that had been fitted could not be traced on the "National Database" On 14th June Southern Gas Networks (Distributor) visited the building and cut all gas to the building as they said the meters had been put in illegally.To be fair again, Gascoigne-Pees did clarify within 24 hours that this should not have happened and that the gas would be reconnected.So no hot water and no gas to cook on for nearly a week! And still no idea WHEN the gas will be reconnected??I have been in the flat for nearly a month and still no bin provision and no idea when this issue will be resolved.I signed the Tenancy agreement online (via verisign) and did not receive a signed copy from the Landlord. An issue that I raised as the contract is NOT legally binding until both parties have signed and each party has a signed copy.So I was given a paper copy to sign and send to Gascoigne-Pees in the post, which I did. Still don't have a copy signed by both parties though!There is only 2 flats occupied in the building (including me) and two lots of tenants to move in. So the bin issue is going to get worse unless Gascoigne-Pees and the Landlord can actually take ownership and resolve the issue.The lettings team at the Farnham office do reply to emails and let me know things are in hand etc, they do communicate the problem is NOTHING HAPPENS!This laughable saga is a good example of HOW NOT TO RENT A FLAT. And they expect me to pay my rent on time for this shambles?!!!

Tariq · 20 July 2022

★★★★★ 5/5

Google

I am very happy with the service l received from Gascoigne from the start until all the pape work was done.They communicate very well and they are eager to assist so that you have a safe and secure place of your dream.Thank you team for all your hardwork and keep on shining you are the best Agency😀 …

Berthur · 27 December 2024

★★★★★ 4/5

Trustpilot

Daniel Beckson's Professional Service

Daniel Beckson has been exemplary, He has visited us many times and used his expertise to help us to complete all the complicated forms. I was unable to send documents to the solicitors and he has facilitated all the necessary communication.His close watch on the progress of the negotiations and kept us in the picture. Well done Daniel

Alan · 26 February 2024

★★★★★ 5/5

Google

What a 5 star superstar in Mel Williams!! As my Sales progressor I has so much support and guidance- HUGE thanks Mel :)

Susie · 16 April 2024