Gascoigne Pees Camberley reviews

★★★★★ 5/5

Google

Helpful and professional throughout the process. Melanie and Debbie kept us updated and I felt confident I was in safe hands. Very happy with the service received and would recommend them without hesitation.

Michael · 16 April 2023

★★★★★ 1/5

Trustpilot

Disappointing Unacceptable Service

I cannot recommend Gascoigne-Pees, Leatherhead branch, after six months I am convinced that they were the wrong choice to sell my property. I definitely did not feel valued. When I decided to end the Agency Agreement, on 28/11/2024, I was completely ignored. After two visits to the branch I managed to get an acknowledgement. However, on the second visit (19/12/2024), the Assistant Branch Manager, was completely unapologetic. In my opinion his manner was offensive, rude and unprofessional. I left the office feeling very upset and physically shaken.

Geraldine · 26 January 2025

★★★★★ 5/5

Trustpilot

Ben Calder - Rentals

From the moment Ben called me things began to get sorted. He started straight away, and has kept me informed throughout, which turned out to be a really quick process! Everything was sorted for me, I was kept up to date with the progress. It has been the most amazing experience, I can’t fault anything! If only every company had a Ben!!

Paula · 3 July 2023

★★★★★ 1/5

Trustpilot

I find it almost laughable how this…

I find it almost laughable how this letting agency behaves. When you’re signing a contract, they bend over backwards to act friendly and helpful, but the second you’re moving out, the entire façade collapses. Their true colors show, and suddenly you’re dealing with rudeness, attitude, and a complete lack of basic professionalism.

Jess · 19 November 2025

★★★★★ 5/5

Google

Samantha Pryce has gone above and beyond to help me move into my new rented property in what is a very difficult time for me. She's always available to answer my questions, no matter how silly I might think they are, and nothing is too much trouble. I am extremely grateful for her professional and friendly help and advice. She must be a very valued member of your team. I'm struggling to put into words how much help I have received from Samantha.

Julia · 16 April 2023

★★★★★ 5/5

Google

Martin and his team helped my parents move recently. Under very difficult circumstances with Covid, they kept them up to date on progress, chased up loose ends when needed and got the job done. If you need someone to help you move, go to Martin!PositiveResponsiveness, Professionalism

Chris · 14 June 2021

★★★★★ 5/5

Google

Excellent service and communication got a better response from Carsons than the agent we were using. Steph was professional and helpful through whole process would definitely recommend Carson’s and would use them in near future if we need to thank you again Steph for all your hard work and help.

Ryan · 14 June 2020

★★★★★ 5/5

Google

Great service provided by Freya McCormack from Camberley branch. She helped us all the way through viewing and renting a property from Gascoine Pees. She made the whole process very easy and kept great communication throughout. It couldn't have gone any smoother. Thank you!

Darren · 17 February 2025

★★★★★ 5/5

Google

Samantha Pryce made renting for the first time very easy, answered my 'silly' questions with good grace and always responded quickly. Very professional but at the same time very human!

Karen · 16 April 2023

★★★★★ 5/5

Google

After a very difficult experience with my rental property, Hannah's can-do attitude, tenacity and focus on getting the job done has made a huge difference to me and my situation. I am massively grateful for all of her help and support, thank you Hannah.

Janet · 16 April 2021

★★★★★ 5/5

Google

A HUGE thank you to Martin and Melanie for all their help in our property purchase! Their customer service has been amazing throughout, even with all the pressure and stress they had been under by other parties in chain, they were always …

Diana · 16 April 2021

★★★★★ 2/5

Trustpilot

Farnham branch

This company in Farnham has let our property for many years. Unfortunately now they seem to be complacent and we have to chase them for property checks to be carried out as per our contact. Once they finally did the check we are still waiting 3 weeks later for their findings. Also we have rung them throughout the day and left messages in their phone but they never bother to ring us back. They seem to have lost interest and we are rapidly losing patience.We would not recommend this branch of the company.

B · 1 November 2024

★★★★★ 5/5

Google

No hesitation at all in recommending Carsons. Melanie kept me up to date at all times, and really helped to push the purchase through and keep me sane. Would certainly say they went above and beyond the service I would have expected.

Andy · 16 April 2021

★★★★★ 5/5

Trustpilot

Purchased a flat

Have just purchased a flat through Gascoigne Pees Redhill branch and can not fault at all Daniel Beckson, he went way and beyond with this sale and I can highly recommend him. A great asset to Gascoigne Pees. Also Janene Haynes was very helpful too.

Tania · 26 February 2024

★★★★★ 5/5

Google

Purchased a house recently in the area and the seller was using Gascoigne Pees Camberley branch. We found them to be extremely professional and supportive to us as buyers. Always willing to sort things out and help us. Made our experience easier and less stressful. All the agents we interacted with were friendly, thorough, polite and knowledgeable.

Alex · 16 April 2024

★★★★★ 1/5

Google

As a prospective tenant, I approached Carsons and company BEFORE the property was even listed. Right off the bat I made it clear I wanted to secure the property. Kerry a negotiator seemed keen to get the process underway until I mentioned I was in receipt of universal credit along side my salary from my teaching assistant position. Kerry quickly became " unaware of the process and requested to call me back " when I asked again she had already gotten to the reference stage with another prospective tenant. I'm sure Carson and company are aware that fielding prospective tenants and dismissing perfectly good Tenants for receiving government assistance is unlawful, as is keeping LL in the dark about updated government legislation. Alas when I asked Kerry for Carson discrimination policy, she wasn't so dismissive of my UC and questioned to total annual take home ( including UC) which was about as genuine as her other prospective tenant. All the more reason to escalate the situation. Furthermore when estate agents lie they're not so sloppy as to tell prospective tenants that less the 24 hours after the listing went live another viewed, liaised,and secured the property. ( 9am-16:00) Shame on them. This is Soulless, and completely unnecessary. one only hopes you or your family are never put in a position where someone deems you unworthy based on an outdated stereotype.

Cheryl · 14 June 2022

★★★★★ 5/5

Google

Thank you to Fran, Hannah and Dipinder for an excellent service. Professional from my first meeting with Fran and Hannah & Dipinder were really helpful to the point of getting my property rented. Really took the stress out of the process - thank you all!!

Beth · 15 June 2019

★★★★★ 1/5

Trustpilot

Worst Experience Ever with Gascogne Pees Kingston Branch

I had the worst experience ever using Gascogne Pees to fully manage my property. They consistently chose the more expensive contractors who did not deliver good service and failed to honor warranties. After 4 years of their management, my property was in a dire state. I ended up spending over £20,000 on repairs and restoration. The staff, from lettings to property management, were unhelpful, rude and ineffective. Never again.

Shelley · 14 February 2025

★★★★★ 5/5

Google

Highly recommend Carson & Co who helped our family find a property to rent in Reading. From our first meeting with Jason, we found him to be very friendly, yet professional. He kept us up to date & informed with the progress of paying the deposit, referencing, tenancy agreement and also the renovations which were being completed prior to our move in by the landlord. Carsons even brought us a bottle of bubbly to celebrate our move in! Excellent service!

Chanel · 16 June 2015

★★★★★ 1/5

Google

As a prospective tenant, I approached Carsons and company BEFORE the property was even listed. Right off the bat I made it clear I wanted to secure the property. Kerry a negotiator seemed keen to get the process underway until I mentioned I was in receipt of universal credit along side my salary from my teaching assistant position. Kerry quickly became " unaware of the process and requested to call me back " when I asked again she had already gotten to the reference stage with another prospective tenant. I'm sure Carson and company are aware that fielding prospective tenants and dismissing perfectly good Tenants for receiving government assistance is unlawful, as is keeping LL in the dark about updated government legislation. Alas when I asked Kerry for Carson discrimination policy, she wasn't so dismissive of my UC and questioned to total annual take home ( including UC) which was about as genuine as her other prospective tenant. All the more reason to escalate the situation. Furthermore when estate agents lie they're not so sloppy as to tell prospective tenants that less the 24 hours after the listing went live another viewed, liaised,and secured the property. ( 9am-16:00) Shame on them. This is Soulless, and completely unnecessary. one only hopes you or your family are never put in a position where someone deems you unworthy based on an outdated stereotype.

C · 16 April 2022

★★★★★ 5/5

Google

Very pleased with the service we received, I have no hesitation in recommending Carson & Co, special thanks to Liam and Martin for all there help throughout the whole process, much appreciated

Henry · 16 April 2022

★★★★★ 5/5

Google

From the first meeting with Debbie to the exchange of the house sale, the whole process has been stress free and easy to cope with. Debbie and Melanie are fantastic, always on the end of the phone and happy to help answer any questions, politely and in a very professional manner. I would highly recommend to anyone selling or buying a property to speak to Gasgoine-pees in the first instance.

Steve · 16 April 2023

★★★★★ 5/5

Google

What can I say Martin, Debbie and the team have been excellent! They understood my needs and made our house purchase easy! The best estate agents in Camberley, would highly recommend.

Majid · 16 April 2022

★★★★★ 5/5

Trustpilot

Jack Bayton of Gascoigne Pees

Jack Bayton has been incredibly supportive with the process of renting our new property. He responds quickly to enquires and has been understanding and kind. Would highly recommend using Gascoigne Pees to find your future home.

Miss · 23 May 2024