Darlows Caerphilly reviews

★★★★★ 1/5

Trustpilot

AVOID - DO NOT RENT WITH DARLOWS

AVOID - DO NOT RENT WITH DARLOWSDarlows are a truly shambolic agency, and would never recommend anyone buying or renting through this agency. The way that this agency treats its clients is appalling - DO NOT RENT WITH THEMMoving out/Deposit money-> Huge delay in returning deposit money-> Huge delay in writing reference for our new tenancy in Manchester which caused major delays on the other end (We moved in 3 weeks later than expected due to your agency not completing this reference, meaning I moved in the night before starting my new job).-> Nobody ever answers the phone, even after people have left voicemails saying that it's urgent we speak to someone-> It shouldn't have to take me saying I am happy to take them to a small claims court to finally get a response (in 2 minutes) from them-> The moving out information was sent to us at 6pm the night before our tenancy was due to end-> The deposit deductions were suspiciously 1/3 of the initial moneyCommunication with the team-> Under 24 hours notice when contacted for viewings the next day, usually the morning of-> Any phone calls we would get from the team would always be at the end of the day so we couldn't contact them that day, and then no one would pick up the following day-> Maintenance issues - had to wait ages for anyone to respond to issues, eventually we started reporting all of our maintenance issues privately through the flat's contractor - a lot of people don't have this luxury so would have to deal with absolutely shocking service (When the agency did respond, it was never with a maintenance person coming out to look at it themselves, but normally "Have you tried turning it off and on again?")-> The service is absolutely shocking, the team are rude and blunt and spoke to me like I was a child on the phone-> I've noticed that even though you don't answer the phone or reply to emails, you are very quick to negate any negative reviews online-> When your agents came around to show people around the flat for viewings, they knew NOTHING about the property and were claiming that our furniture was part of the flat and wanted to give it awayIssues with the property itselfThis property should NOT have been advertised as ready to move in when myself and my partner moved in.-> The electricity meter (for the entire property, not just the flat) is downstairs in a building site - this is a health and safety issue due to uneven flooring, machinery, and harmful dust/chemicals, this was also locked/boarded up on a number of occasions, leaving us without electricity and no way to top it up-> There is no internet port for the property - luckily we hadn't signed up for a minimum 18 month broadband contract at the time-> There are holes in the floorboards in the bedroom and kitchen - sometimes dust from the downstairs building site would come through, they felt very flimsy and unsafe-> The locks for the front door, and flat door, each broke a couple of times, leaving us trapped inside the property (we managed to luckily fix this issue ourselves, but can only imagine how this affect a vulnerable person)-> The curtain pole fell off entirely on its own accord, leaving cracks in the wall - could have been dangerous if someone was underneath it-> When there was heavy rain, we could see leaks in the walls/ceilings-> Due to the nature of the building site downstairs, there were a number of holes leading to the kitchen from cracks in the floorboards and gaps in the wall downstairs - This led to a mice infestation, when this was brought up with the agency (and a rent discount/refund was requested) there was no response from the team, and when they finally got back to us we were treated like it was entirely our fault with no mention of financial compensation-> This also impacted my mental health and led me to have several panic attacks due to the mice in the kitchen-> The bedroom in unbelievably tiny, and I think it is appalling that you feel like you can advertise it as a 2 bed flat for over £1000 pcmMyself and my partner have been nothing short of disappointed and appalled with our year spent with Darlows. What should have been a wonderful first living experience with my boyfriend ran in parallel to nightmare after nightmare with the property itself and with the agency.

Zoe · 10 January 2024

★★★★★ 5/5

Trustpilot

Brilliant service!

I can't thank Gayle and the team at Darlows Pontypridd enough for their invaluable help throughout the process of buying our first home - they have been friendly, receptive, and genuinely helpful in response to everything we have asked of them, and have gone above and beyond to offer support where needed... I don't know where we'd be without them. It's so refreshing to be on the receiving end of great customer service which is so rare thesedays. They're a pleasure to deal with and we'll return to them with no hesitation when it's time to sell!

Hayley · 6 March 2019

★★★★★ 4/5

Trustpilot

Darlows for first time landlords…

I am using Darlows as a first time landlord, renting out my home, so no business scale. I have so far enjoyed a pleasant experience and the staff at Albany Road have been professional in their approach. I am yet to discover how our collaboration is going to work out long term, and, if needed, navigate through landlord challenges together, however I am pleased about the marketing and beginning of tenancy. There were only a few minor hiccups, such as information lost in communication and I sometimes got the impression that perhaps there is a great volume of work imposed upon a small workforce, but every issue was addressed promptly and professionally. One positive point is that throughout the process I got to meet and speak to three of their team including the manager, which is pretty much the entire branch.

Serban · 22 February 2019

★★★★★ 5/5

Trustpilot

Darlows Albany Road

I had a home visit with Sam McAllister and straight from the off Sam was friendly and polite. I explained that there was some work being done inside the property which wasn’t a problem at all. Sam was really happy with the standard of work being done and has passed on his view that all work is of high standard! I would have no problem with Sam coming back at a later date to get some progress/updated photos when more work is complete.

Kyle · 7 February 2019

★★★★★ 5/5

Google

We didn't actually end up using Darlows in the end as we found a property with another agent but Gareth was really friendly and professional and tried to help us out as much as possible. He was very pro-active in calling to offer new properties and make sure I was kept informed. Brilliant service provided considering we weren't actually a paying customer at this point.PositiveQuality, Professionalism

Andrew · 14 June 2022

★★★★★ 5/5

Trustpilot

Sophie from renewals was brilliant

Sophie from renewals was brilliant, her cheerful voice on the phone when sorting our tenancy renewal. She rang our landlord straight away telling him our intention to renew and we received our documents to sign straight away. Thank you Sophie , very professional and efficient.

Tracey · 23 February 2024

★★★★★ 5/5

Google

Gareth was very helpful in showing me two properties. As a first time buyer I felt that I didn't know a lot about houses however Gareth made me feel so comfortable and relaxed. Answered every question and was very friendly. After viewing the houses I put in an offer and Gareth was very helpful. Contacting me back quickly and being very patient with me making this experience less stressful.PositiveResponsiveness, Quality, Professionalism, Value

Rebecca · 14 June 2021

★★★★★ 5/5

Google

Connor was excellent in helping with a valuation. He was very professional, showed great attention to detail in his market research and very helpful with all my questions. Highly recommended!

Tim · 9 November 2024

★★★★★ 5/5

Google

I recently bought a property from Darlows Caerphiily and everyone at the branch was fantastic from start to finish. They kept me in the loop from day one and called me on a weekly basis to let me know what was going on. I mainly dealt with Livvy and she couldn't have been more helpful. I have dealt with a few estate agents and Darlows Caerphiily made the whole experience very pleasant and stress free. Will definitely be using again. 10/10

Lewys · 15 June 2018

★★★★★ 5/5

Google

Would highly recommend based upon my experiences so far. Gareth, Claire, Natalie and the team have been more than helpful in promptly and professionally photographing and advertising my property on their own and Rightmove sites, as well as utilising FLINK effectively. Viewings have been conducted professionally and communication throughout the process has been top drawer - not only over the phone but via email. Feedback has been prompt and any updates have been effectively emailed to myself throughout. In searching for properties, Gareth has aided my search no-end. With regular recommendations of new properties to the market and clear, organised viewings on very reasonable timescales. In-house mortgage advice also very helpful. Great job so far, thank you.

Chris · 15 June 2018

★★★★★ 5/5

Google

I visited the Caerphilly Darlows this week to enquire about a property I was interested in and was very happy with my visit. I was approached by Claire Lea who was very professional and friendly and done everything she could to help me. Claire was extremely helpful, polite and patient with me whilst I was at the store and told me to let her know if there was anything more she could do for me. Would highly recommend Darlows and Claire if anyone needs help.

Alice · 15 June 2018

★★★★★ 5/5

Google

I'd just like to thank Gareth at the Caerphilly branch for all his support and help with my house hunting. I haven't found my dream home just yet but Gareth's proactive approach and relaxed manor is taking away a lot of the stress. I’ll be putting my house on the market shortly and after dealing with a number of estate agents as a purchaser recently, I’ll be listing it with Darlows as I know it will be in good hands with the Caerphilly team.

Amanda · 15 June 2018

★★★★★ 5/5

Google

We recently purchased our beautiful home through Darlows Caerphilly. We mainly dealt with Claire Lea. Claire showed us around numerous homes, always helpful, professional and friendly. She kept in touch through the whole buying process, always keeping us up to date. Although we didn't sell our property using Darlows, if you are looking to view properties that suit you I would contact Claire at Darlows. She was the person who contacted us to inform us of the property we purchased. Thank you Kelly and Callum

Kelly · 15 June 2018

★★★★★ 5/5

Google

I would highly recommend Darlows, Caerphilly branch for anyone looking to buy a home. We purchased our first home through Darlows in early September and unfortunately we are yet to move in. However, I can not fault the manager Olivia and her staff (particularly Steph, Claire and Leanne) who have all put so much effort into chasing the chain. Olivia has been amazing and never leaves it too long before giving an update. She always gets back to us when we call her and has tirelessly supported us by contacting solicitors for the last few months. We can't wait to move into our new home!

Rachel · 15 June 2018

★★★★★ 5/5

Google

As a first time buyer doing things on my own I thought it would be a bit of a nightmare. Dealt with Gareth Lewis from the off and he has been nothing short of brilliant. Kept in contact with me throughout the process with updates on different properties and has been a pleasure to deal with. Also Sarah Jayne Ashdown is fantastic in dealing with the mortgage documents. Always helping with whatever is needed and goes above and beyond to make sure you get the best service possible! Thanks for making the experience of a first time buy an extremely easy and manageable one!

Matt · 15 June 2018

★★★★★ 5/5

Google

Amazing service from Darlows in Caerphilly. Olivia Roberts and Gareth Lewis in particular were fantastic. Olivia did the initial valuation and photographs and made it all very easy and relaxed. Gareth is so friendly, puts you instantly at ease and made the viewings go incredibly smoothly, even coming out after office hours to accommodate viewers for us. The communication was first class, we were always kept up to date with what was going on and I cannot reccommend them highly enough. Thanks guys.

Francis · 15 June 2018

★★★★★ 5/5

Google

Darlows Caerphilly have just sold me and my boyfriend our first house together! Gareth Lewis was very friendly at the viewing, easy to talk to and honest. If Gareth didn’t know something he offered to find out the information and get back to us which was very helpful as other Estate Agents have previously just said they ‘don’t know’. He’s been super quick at getting back to my calls and has processed the sale quickly and efficiently after our viewing. If your looking to buy or sell, he’s your guy! Thank-you Gareth I hope this review gets you the recognition you deserve! From the Rawle family!

Jenny · 15 June 2018

★★★★★ 5/5

Google

Thank you to the team at Darlows Caerphilly, for helping us to sell our property and finding us our new home. Leanne initially, followed by Claire went to great lengths to promote and eventually sell our house and always provided quick and constructive feedback following viewings. Gareth is extremely personable and actually sold our house on his first viewing to it and subsequently sold us our new house, together with Claire. The whole team make sure they know everything there is to know about the houses they are selling and are lovely to deal with. The whole team work well together and are polite, respectful and courteous in their actions and are a credit to Darlows. Well done Darlows Caerphilly. One point to take on board for future is maybe feedback to your preferred solicitors that they should act with the same professionalism as you do - no real introduction or welcome and in fact pushed us towards a different solicitor due to their attitude, assumptions and price.

Sharon · 15 June 2018

★★★★★ 5/5

Google

We recently used Darlows to sell our property. Claire Lea was our acting agent. She was very friendly and professional. She always kept us updated and even helped us with documents we needed to send to our solicitor. Due to our positive experience, we would not hesitate to recommend Darlows. Thank you so much Claire.

Shirley · 14 June 2023

★★★★★ 5/5

Trustpilot

Darlows Brynmawr are fanstactic

We had the pleasure of meeting Jada, who showed us around and quickly built a great rapport with us. After making an offer and negotiating slightly, our offer was accepted. Jada was fantastic, and I cannot praise her enough. However, the next part is where they truly excelled.

Angel · 9 May 2025

★★★★★ 5/5

Google

We arranged to view a property and was met by Gareth Lewis. Throughout the viewing Gareth was both professional and friendly. We arranged a second viewing and Gareth met us at the property on his day off, so he fitted in with our plans. The viewings have resulted in us making an offer and Gareth has dealt with the whole process swiftly while keeping us informed regularly. Thanks Gareth you're a great asset to Darlows. Paul & Sarah Bowen

Paul · 15 June 2018

★★★★★ 5/5

Google

Darlows in Caerphilly have been outstanding! Gareth Lewis has helped us with buying our first home and we couldn’t have asked for anyone better to deal with. He was very experienced and helped answer any questions we had and kept us updated. I would definitely recommend Gareth to anyone looking to buy a home.

J · 14 June 2023

★★★★★ 5/5

Google

We didn’t use Darlows to sell our home but we wish we had as their customer service is superb. Actually knew what we were looking for and kept us in the loop. The agent we did use were nowhere near as attentive as Darlows with a special mention to Clare for her hard work. If we had our time again we would use Darlows.

Sam · 14 June 2022

★★★★★ 5/5

Google

Gareth Lewis was brilliant throughout the entire process of selling my house. He was on hand and answered any queries or concerns quickly, always kept my mind at ease with his positive attitudeand kept me up to date. His advice was always on point to ensure that I got the best price for my house. He is definitely an ambassador for darlows. Great work, thanks again Gareth.PositiveResponsiveness, Quality, Professionalism, Value

Stuart · 14 June 2021